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CX BP - Power Products Schneider Electric

3.0 - 12.0 years

0 Lacs

karnataka

On-site

The Business Operation Quality position at SEPL / SEIPL / SEIL is a crucial role that focuses on ensuring customer satisfaction and quality across one or multiple Business Units. As the voice of the customer, the role acts as a customer experience champion, advocating for putting the customer first in all aspects of the business. The key responsibilities include: - Addressing major customer pain points related to quality, delivery, service, or any other touchpoints impacting the overall customer experience. - Collaborating with various stakeholders (BU, GSC, LOB, R&D, Field Services, National Sales) to resolve customer issues effectively. - Overseeing the I2P process for the BU and driving i...

Posted 2 months ago

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