Principal Systems Analyst - Support Oracle

6 - 10 years

12 - 16 Lacs

Bengaluru

Work from Office

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Career Level - IC4 Responsibilities As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

Posted 4 months ago

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Payments Reporting Analyst, Staff BlackBaud

1.0 - 5.0 years

3 - 7 Lacs

hyderabad

Work from Office

About the role : The Payment Reporting Analyst assists in turning data into information, information into insight, and insight into business decisions. The focus of this role is on end-to-end data management, analytics and compliance for our Payments operation, from building and maintaining ETL processes to producing data visualizations and reports. The candidate should have experience working with business intelligence concepts, relational data, and various reporting tools. This individual will be responsible for using their technical expertise , critical thinking skills, and business knowledge to provide data, reporting, and/or analysis to answer questions or address business needs from key stakeholders in a timely manner . What youll d o: Develop deliver Daily/Weekly/Monthly KPI reporting with dashboards for the wider teams using BI tools Perform data, business, and systems analysis, and deliver consumable reports using system reporting tools to identify trends, potential issues, findings, and actionable recommendations. Develop an understanding of the business processes in place that drive customer payments data into our systems and the knowledge to serve as a subject matter expert for the underlying data being used in reporting. Partner with related processes and operations to become a subject matter expert on their SLAs, tools, data, and processes. Assist with data warehouse management and ETL pipeline processes, including performing data discovery and taking ownership of data health. Maintain relationships across the team/department/companyto build trust in internal data and promote data-driven decision making. Work independently to handle multiple simultaneous data and reporting projects. Help the wider team to translate business goals and requirements into KPIs and measurable events, with associated reporting monitoring What youll bring: 2+ years of experience in analytics and reporting. Bachelors degree (including database management coursework). Critical and analytical thinking skills plus the intellectual curiosity to question/test assumptions and find edge cases. Strong communication skills. Strong data manipulation, analysis, and visualization skills. SQL Server proficiency, including the ability to develop, iterate upon, debug, and optimize T-SQL queries and stored procedures. Ability to work independently and creatively when help is not available and the solution to a problem is not immediately known. Demonstrate an understanding of relational data. Previous background/experiencein a data centric role. Experience with data visualization software, specifically Tableau and/or Qlik Sense. Will work standard schedule for Blackbaud India.

Posted Date not available

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