229 System Support Jobs - Page 6

Responsibilities: Manage/configure routers, switches related WAN equipment. Troubleshoot issues related to WAN, Wireless, LAN. Administer xxxxx's Cisco VOIP phone system. Provides planning and technical support for installations. Assist in racking, cabling, and stacking servers for infrastructures in the data center. Experience in designing, implementing, and providing second-level support for WAN, wireless, routed network, and LAN in xxxxx facilities. : Strong expertise in Networking and Linux. Experience with LAN, WAN, Firewall technologies such as Cisco ASA. Knowledge of WAF systems, security monitoring tools, packet generators, and networking protocols. Skills in networking infrastructure, including routers, switches, and wireless LAN configuration. Familiarity with Cloud, databases, NoSQL, and storage systems. Certification in networking or relevant fields is a plus. Proficiency in troubleshooting VoIP, WAN, Wireless, LAN issues. Ability to design, implement, and troubleshoot LAN, WAN Security products. Skills: In-depth understanding of data center infrastructure and computer room setups. Experience with Cisco networking equipment and protocols like OSPF. Familiarity with networking hardware, security procedures, and network cabling standards. Proficient in CCNP, CCDA, Linux OS, and networking tools. Knowledge of DNS, DHCP, IPAM protocols, and network security concepts. Strong communication and interpersonal skills for team collaborations and vendor interactions. NoteIdeal candidates will have 2-6 years of relevant experience in Networking roles, possessing a mix of technical expertise in LAN, WAN, Firewall, and security technologies.

About the Role: OSTTRA India The Role Operations Analysis Specialist The Team The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What’s in it for you We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana’s suite of products. The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: As part of platform / system support, individuals are required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. High level of direct client interaction. Client queries handled via emails and phone hotline. Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include: o Response to initial incident notification o Providing regular updates to clients per SLA o Primary liaison for aiding our clients through post-incident recovery o Provide Major Incident reporting following any Severity 1 outages per SLA. Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements. Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s. Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback. Process reports (user list / Trade) as requested by clients. Participate in internal / external training needs. Educate clients on upcoming changes. Liaise with participants for rolling out new products Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. What We’re Looking For: University graduate preferred 4-6 years of experience required Work experience in the financial markets preferably in operations Knowledge of OTC / FX products, the trade clearing process and application support a major plus Prior experience working on Traiana applications is a major plus Strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Excellent interpersonal, written and verbal communication skills Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients. The Location: Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com. What’s In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

Responsibilities: * Configure software & hardware * Update systems regularly * Provide system support * Troubleshoot network issues * Maintain privacy policies

Role & responsibilities : Primary Responsibilities IT Support (Core Focus): Provide onsite technical support for up to 150 employees, ensuring high availability of hardware, software, and network systems. Diagnose and resolve issues related to network connectivity , laptops, desktops , and thin clients . Assist in the setup, maintenance, and troubleshooting of laser printers and other office hardware. Support day-to-day IT operations, including Windows 10/11 , Office 365 , and Office applications . Collaborate with a globally distributed IT team to maintain standards, documentation, and support protocols. Utilize IT management tools such as Autotask , Datto RMM , and Microsoft Azure (preferred). Assist in onboarding/offboarding processes, including provisioning and account setup. Secondary Responsibilities AI Software Engineering (Support & Development): Support the AI engineering team by contributing to model deployment , data processing scripts , and basic infrastructure automation . Assist in the integration and maintenance of AI tools and frameworks (e.g., TensorFlow, PyTorch, Scikit-learn). Participate in monitoring and logging of AI applications and provide IT-level support to ensure smooth performance. Collaborate with developers and data scientists to understand system dependencies and infrastructure needs for AI/ML workloads. Help build and maintain internal tools or dashboards to support AI model lifecycle management. Preferred candidate profile: 6+ years of experience in an IT support or system administration role. Proficiency in diagnosing and resolving desktop hardware, printer, and network issues. Hands-on experience with Windows 10/11 , Office 365 , and end-user computing environments. Ability to work independently while coordinating with international IT and engineering teams. Familiarity with scripting languages (Python preferred) and basic knowledge of software development life cycles. Preferred Qualifications: Exposure to AI/ML frameworks and interest in expanding skills in AI engineering. Experience with Azure , Autotask , and Datto RMM . Knowledge of cloud infrastructure and containerization tools is a plus. Experience with IT automation or DevOps tools.

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 3+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality Audit - Client Reporting - Innovate & Motivate . Required Candidate profile No Career Gaps ** Excellent English Comm Excellent Team Handling Skills Capable of Multi-Tasking Permanent WFH Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardized control-related data for faster, more efficient, and accurate reporting. It acts as an information warehouse with capabilities for reporting, visualizations, and analytics. The primary objective is to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Job Responsibilities: Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable. Be part of existing projects and participate in new projects. Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills: Experience: 3 years of relevant experience in a similar role. Risk Management Expertise: Solid understanding of risk management and control principles. Communication Skills: Excellent written and verbal communication abilities. Customer Service Orientation: A strong focus on delivering exceptional customer service. Technical and Business Acumen: Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Organizational Skills: Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. Professionalism and Motivation: High level of professionalism, self-motivation, and a strong sense of urgency.

Role & responsibilities Installation, Configuration and Administration of all Server/UTM/Wi-Fi Access Point/CCTV Camera. Co-ordination with Vendors, Hardware / Software Purchase. Maintenance of Hardware / Software Inventory. Administration & maintenance of LAN/WAN. Shall be responsible for smooth facilitation of hardware and software services. Complete monitoring of service environment including remote administration. IT Infrastructure. Plan and implement network security. Create, change and delete user accounts as per request. Providing computer support services both for software and hardware for College employees/students and ensure the smooth functioning of computers/laptops. Setting up of computers and software system installation for various computer applications and programs. Maintenance and upgrading of computer systems on offering recommendations on upgrades needed. Investigate user problems, identify their source, determine possible solutions and test/implement. Establish and perform maintenance requirements and effects on system availability. Monitoring of server and clients. 15. All Computer Center Work (All Lab/CC Office report & Record)&Troubleshooting routine problems. 16. Lab Maintenance (Computer/Printer/UPS/LAN) 17. Server Backup, Maintenance Update/Hardware/Software/LAN/Other application). 18. Daily Wi-Fi Access Point Check. 19. Internet ISP Bandwidth Check. 20. Video Conferencing. 21. Live Face book streaming. 22. Bio Metrics Attendance operate & Maintenance (Girls/Boys Hostel). 23. Token Machine at Reception 24. TDS Tally Software Maintenance. 25. Laptop Installation 26. Digital signage troubleshooting at reception. 27. Lab Class conductance &Maintenance (Computer/Printer/UPS/LAN). 28. Auditorium sound and light duty 29. CCTV Maintenance, LCD Projector Maintenance, UPS Maintenance, Printer Maintenance. 30. All Users Complain Maintenance (Hardware/Software/LAN). 31. Auditorium sound and light duty 32. Other Outdoor Duties, as and when required Preferred candidate profile Gratuate with minimum 2 years of relavent experience Interested candidate can share their profile on hr.mn@its.edu.in with Subject Line: CV for IT Staff Concern Person: Ritvik Chauhan Manger-HR 8447744046

Handles IT Support & Network Team Maintain daily checklist BOD & EOD,CCTV maintenance,NAS Storage Maintain Azure Services(O365, Storage&VM's) IT Purchase,IT Billing,Communication billing Desktop’s, Servers, Storage & Antivirus, VM–On-Premises & Cloud

Totango System Administrator We are seeking a Totango System Administrator to lead the implementation, configuration, and ongoing management of Totango, our Customer Success platform. This role will play a critical part in ensuring the platform effectively supports customer engagement, adoption, and retention strategies. This role will work closely with the Director of Customer Success and the Principal Program Manager for Digital Customer Success to align Totangos capabilities with business objectives, streamline processes, and optimize system performance. Additionally, this role will collaborate with cross-functional teams, including Customer Success, Sales, IT, and Data Analytics, to enhance customer journey tracking, automate workflows, and drive business insights. Key Responsibilities Totango Administration & Configuration: Configure, maintain, and optimize Totangos SuccessBlocks to align with business needs. User Management & Security: Administer user roles, permissions, and security settings while ensuring compliance with GDPR and data governance policies. Data Integration & Management: Manage and oversee integrations between Totango and other enterprise systems such as Salesforce, Snowflake Datawarehouse, Gong and other business critical platforms. Process Automation Implement automated workflows and triggers within Totango to support customer onboarding, adoption, and retention strategies. Partnership with Principal Program Manager: Work closely with the Principal Program Manager for Digital Customer Success to align Totangos usage with business priorities, drive user adoption, and enhance reporting capabilities. Troubleshooting & System Support: Identify and resolve system issues, working with vendors and internal teams to optimize platform performance. Reporting & Analytics Develop dashboards and reports within Totango to provide actionable insights into customer health, engagement, and churn risk. End-User Training & Adoption: Conduct training sessions and create enablement materials to enhance Totango adoption among Customer Success teams. Continuous Improvement: Stay up to date with Totango updates, best practices, and new features, making recommendations to optimize system capabilities. Qualifications Required Qualifications & Experience 2+ years of experience in Totango administration, configuration, or a similar Customer Success Platform (Gainsight, ChurnZero, etc.). Strong understanding of Customer Success operations and customer lifecycle management. 2+ years of experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics. Experience with API-based integrations and data management tools (Snowflake, SQL, ETL processes). Ability to translate business needs into technical solutions through system configuration and workflow automation. Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently. Excellent communication skills, with experience working cross-functionally across technical and non-technical teams. Bachelors degree in Computer Science, Business, Data Science, or a related field. Preferred Qualifications Experience in SaaS or enterprise software industries. Knowledge of customer engagement strategies and data analytics. Familiarity with enterprise security and compliance best practices. Certifications in Totango or related platforms are a plus. Certifications in Salesforce administration is a plus Additional Information We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. **At this time insightsoftware is not able to offer employment sponsorship** #LI-Remote ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Pen Picture of Candidate We are seeking a skilled and detail-oriented Customer Support Engineer to maintain, troubleshoot, and optimize our organizations network infrastructure. The ideal candidate will be responsible for ensuring network security, availability, and performance across all departments. Job Profile Location : Sirohi (Rajasthan) Qualification : Any Graduate/Diploma Min. Experience (in Yrs) : 2 Role & Responsibility Install, configure, and maintain LAN, WAN, wireless networks, and VPN infrastructure. Monitor network performance and troubleshoot issues to ensure minimal downtime. Maintain firewalls, routers, switches, and other network devices. Implement network security measures including firewalls, antivirus software, and intrusion detection systems. Manage IP addressing, DNS, DHCP, and other core networking services. Perform regular network backups and disaster recovery operations. Provide technical support and guidance to users and IT staff. Maintain documentation of network configurations, procedures, and asset inventory. Collaborate with vendors and service providers on network-related projects or incidents. Stay up to date with the latest technology trends and recommend upgrades as needed. Desired Expertise Technical Expertise : Installation, Configuration, Hardware support, Network Admin, Firewall Skill Set : Active Listening, Algorithm Design, Team Collaboration

Working closely with operations and engineering teams, the System Analyst 2 will primarily focus on supporting the presentation layer of the Millennium architecture, which is heavily reliant on Citrix environments. The ideal candidate should possess a solid understanding of Citrix technologies, hands-on experience with troubleshooting, and providing system support, along with the ability to thrive in a fast-paced environment. Career Level - IC2 Key responsibilities include: Provide day-to-day operational support for Oracle Health customer s Citrix environments. Perform Tech currency and upgrades. Respond to various Customer Service Request. Collaborate with project managers and other technical teams. Qualifications: Experience with both Citrix and Windows Operating systems. Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage. Able to work in a collaborative team environment. Strong problem-solving skills. Bachelor s degree in computer science, information systems or equivalent. Min. 3-5 years experience

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Knowledge of network security practices & anti-virus programs Excellent problem solving and multitasking skills Knowledge of network troubleshooting,Ethernet and IP configuration 2014 to 2024 batch

Role & responsibilities - Lab Programmer (CSE Dept) Assist students during lab sessions by providing programming and technical support. Ensure proper functioning of lab systems, software, and networking infrastructure . Provide hands-on support to students in writing, debugging, and executing programs. Monitor lab usage, student attendance , and ensure adherence to lab rules and safety protocols. Coordinate with the IT team or vendors for timely troubleshooting and repairs . Maintain inventory of lab equipment, systems, and software licenses . Assist in setting up lab environments as per the academic timetable and practical syllabus . Keep the lab clean, organized, and ready for use during scheduled sessions. Provide basic technical training or orientation to new students if required. Preferred candidate profile Diploma or Bachelor's degree in Computer Science, Information Technology , or a related field. 03 years of experience in a similar lab support or technical assistant role (freshers with strong technical skills can also apply). Proficiency in programming languages such as C, C++, Java, Python , etc. Familiarity with lab setup, OS installation , and basic networking and system troubleshooting . Comfortable working with students and faculty in an academic environment. Good communication and interpersonal skills. Ability to manage multiple lab sessions as per the academic timetable. Candidates residing nearby or willing to relocate to the college campus preferred.

Overview iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today. Responsibilities Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks. Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner. Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services. Provision user profiles, user environments, directories, access rights and security. Provide computer, phone, and other application/system documentation and training to employees. Maintain asset inventory ensuring equipment is maintained and available based on user/business needs. Assist with installation and configuration of hardware, software, etc. Assist with Administer phone system infrastructure. Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs. Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values. Provide support on-site a minimum of three (3) days a week with flexibility to be on-site additional days/times as needed. Qualifications 1-2 years’ experience required in End User Support and System Support. Proficiency with Windows and/or MacOS machines and operating systems. Familiarity with Office365 Administration, Microsoft Active Directory, etc. Ability to simplify complex technical information for an end user. Ability to install, maintain and troubleshoot laptop hardware, software, and peripherals, after instruction. High proficiency with Microsoft Office (PowerPoint, Excel, Outlook). Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Quality Management (QM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Implement best practices for efficient system support- Mentor junior team members for skill development Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Quality Management (QM)- Strong understanding of SAP modules integration- Experience in SAP system configuration and customization- Knowledge of SAP data migration tools and techniques- Hands-on experience in SAP system testing and validation Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Quality Management (QM)- This position is based at our Coimbatore office- A 15 years full time education is required Qualification 15 years full time education

Role & responsibilities 1.Pharma domain IT experience -Prior experience in IT support within the pharmaceutical industry. 2. Documentation & Compliance Ability to maintain and manage IT-related documentation, ensuring regulatory compliance. 3.User ID Management Experience in creating, managing, and troubleshooting user accounts. 4.Data Backup & Recovery – Knowledge of backup procedures and data recovery strategies. 5.Technical Support Skills – Strong troubleshooting abilities to resolve IT-related issues efficiently. 6.Attention to Detail – Ability to follow SOPs and industry regulations precisely. 7.Team Player – Ability to collaborate effectively with internal teams and end-users . Preferred candidate profile 1 year of experience in an IT support role, preferably within the pharmaceutical or regulated industry. Bachelor's degree any related field. Hands-on Experience with user ID creation, management, and access control processes Knowledge of data backup, recovery procedures, and disaster recovery documentation. Proficiency in troubleshooting hardware and software issues across multiple platforms.

Back Job Responsibilities Application monitoring and support: Manage traffic diversion during deployments Validation of code deployment success Post deployment health monitoring and reporting Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts) Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) Monitor of DB server to verify through daily sanity check Verify Table Space / Disk Space status and warn if its reaching capacity Verify Memory and Processor usage and warn if its reaching capacity Production Monitoring Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution Providing the required Production Logs or access to Production Logs to analyze the incidents Provide the Root Cause Analysis for all Critical Incidents Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures Providing workarounds for Critical and High Incidents Updating relevant system, configuration or process documentation Document and promptly notify Bell of any emergency changes required Participate in AMS Operations Governance meetings (assumed to be bi-weekly) Responding to Application-related questions, performing data extraction as required Handling ad-hoc requests from end users for information, queries, or reports Providing holiday support coverage Performing peak period monitoring and reporting for specific critical applications Perform daily health checks for Critical applications Required Skills Docker/Kubernetes DB Administration CI/CD pipelines tools Scripting Log analysis, Monitoring tools (Grafana, Dynatrace) What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Job Responsibilities Application monitoring and support: Manage traffic diversion during deployments Validation of code deployment success Post deployment health monitoring and reporting Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts) Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) Monitor of DB server to verify through daily sanity check Verify Table Space / Disk Space status and warn if its reaching capacity Verify Memory and Processor usage and warn if its reaching capacity Production Monitoring Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution Providing the required Production Logs or access to Production Logs to analyze the incidents Provide the Root Cause Analysis for all Critical Incidents Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures Providing workarounds for Critical and High Incidents Updating relevant system, configuration or process documentation Document and promptly notify Bell of any emergency changes required Participate in AMS Operations Governance meetings (assumed to be bi-weekly) Responding to Application-related questions, performing data extraction as required Handling ad-hoc requests from end users for information, queries, or reports Providing holiday support coverage Performing peak period monitoring and reporting for specific critical applications Perform daily health checks for Critical applications Required Skills Docker/Kubernetes DB Administration CI/CD pipelines tools Scripting Log analysis, Monitoring tools (Grafana, Dynatrace) What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Key Responsibilities Application monitoring and support Manage traffic diversion during deployments Validation of code deployment success Post deployment health monitoring and reporting Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts) Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) Monitor of DB server to verify through daily sanity check Verify Table Space / Disk Space status and warn if its reaching capacity Verify Memory and Processor usage and warn if its reaching capacity Production Monitoring Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution Providing the required Production Logs or access to Production Logs to analyze the incidents Provide the Root Cause Analysis for all Critical Incidents Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures Providing workarounds for Critical and High Incidents Updating relevant system, configuration or process documentation Document and promptly notify Bell of any emergency changes required Participate in AMS Operations Governance meetings (assumed to be bi-weekly) Responding to Application-related questions, performing data extraction as required Handling ad-hoc requests from end users for information, queries, or reports Providing holiday support coverage Performing peak period monitoring and reporting for specific critical applications Perform daily health checks for Critical applications Preferred Qualifications Bachelor Degree Computer Science What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru This role requires strong communication skills, both electronic and in-person, to assist users with technical issues, diagnose problems, and document resolutions The candidate must be proficient in troubleshooting, reproducing, diagnosing, and resolving technical problems A customer service mindset is essential to address user needs effectively Knowledge of business operations in a telecommunication service delivery context is important Experience in application administration is needed, with familiarity in Oracle products (MSS) being a plus The role also requires the ability to analyze complex problems, develop creative solutions, and collaborate effectively with cross-functional teams Strong prioritization skills are necessary to produce high-quality, accurate work on time Key Responsibilities User Support & CommunicationProvide clear and concise assistance to users experiencing technical difficulties, both electronically and in-person Accurately document issues and resolutions Troubleshooting & Problem SolvingReproduce, diagnose, and resolve technical problems faced by users in a timely manner Customer ServiceMaintain a strong customer service orientation, ensuring users' concerns are addressed and resolved with professionalism and efficiency Business Operations UnderstandingApply knowledge of business operations, particularly in a telecommunication service delivery and support context, to effectively address user issues Application AdministrationAdminister applications and systems, ensuring their smooth operation Experience with Oracle products (MSS) is preferred Collaboration & TeamworkWork closely with cross-functional teams to resolve issues and ensure seamless service delivery Task Prioritization & QualityPrioritize tasks effectively to manage workload, ensuring high-quality and accurate work is completed within deadlines Creative Problem-SolvingAnalyze complex technical problems, develop creative solutions, and make informed decisions to resolve user issues Technology Skills Clear and concise communication in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced Ability to troubleshoot problems; being able to reproduce, diagnose and resolve technical problems encountered by users Strong customer service mindset Understanding business operations in a telecommunication service delivery and support Application Administration Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 8-10 years of Oracle products (MSS) nice to have Ability to analyze complex problems, develop creative solutions, and make informed decisions Ability to work effectively with cross-functional teams and build strong relationships Ability to prioritize tasks, and produce high-quality work with a focus on accuracy and precision Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience8-10Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

1. Technical Support 2. Installation & Configuration 3. Troubleshooting 4. Network Support 5. User Assistance 6. Documentation 7. Collaboration Looking for a Candidate with exp. in desktop support with networking, hardware and troubleshooting.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education