229 System Support Jobs - Page 4

Basic knowledge on programming languages, Co Computer programmer Degree with computer background Basic knowledge of programming languages and good knowledge on the system related work,Training Help the student at class with regards to their queries

Are you excited by providing solutions that are focused on business optimizationsIf so, please come and talk to us! We are the GroceryX organization within the Worldwide Grocery Stores Tech (WWGST) organization. Our vision is to create the most-loved online grocery shopping experience that empowers every customer to achieve any grocery mission. We bring this vision to life by building and enabling consistent, convenient, snappy online grocery shopping experiences that make it easy for customers to find and get their groceries how and where they want to. We are seeking an experienced Support Engineer who can combine hands-on development work with system troubleshooting and optimization. This dynamic role bridges the gap between traditional software development and system support, requiring someone who can both write code and diagnose complex technical issues. The ideal candidate will serve as a key technical resource, responsible for maintaining system stability while driving continuous improvements through code development. You will work at the intersection of development and operations, identifying systemic issues and implementing long-term solutions rather than just quick fixes. Develop and maintain software solutions to address recurring technical issues Investigate and resolve complex technical problems in existing systems Implement system improvements to prevent future issues Write and optimize code to enhance system performance Create and maintain technical documentation Collaborate with development teams on system upgrades Monitor system health and implement preventive measures 4+ years of software development, or 4+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Experience in agile/scrum or related collaborative workflow Experience troubleshooting and documenting findings Knowledge of distributed applications/enterprise applications Knowledge of UNIX/Linux operating system Experience analyzing and troubleshooting RESTful web API calls

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Bengaluru office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Join us as a Customer Service & Operations Credit Delivery Team Manager This role will see you delivering positive customer and business outcomes, providing subject matter expertise in a variety of capacities You ll analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions You ll enjoy considerable stakeholder interaction, managing complex relationships internally and externally, and ensuring delivery is in line with the operational requirements and aligned to customer and business needs Were offering this role at associate level What youll do We ll look to you to provide expertise in regulatory, system, process, product, or customer proposition impacts on various operations. You ll analyse how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, you ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business. In addition, you ll: Review credit documentation including loan applications, disclosures, and credit evaluations Support technology partners to drive system improvements and the resolution of defects and incidents Assist with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met Provide knowledge to the team to enable the design of architecture, business processes, tech, and data solutions Act as an internal consultant to enable and inform effective standards, processes, and controls The skills youll need To succeed in this role, you ll need credit operations experience in a leadership role, and knowledge of best-in-class practices and processes as well as emerging credit ops thinking. You ll also need: Knowledge of credit operations, process management, and products The ability to develop business and technical architectures An understanding of technology governance An understanding of internal and external regulatory frameworks

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

We are hiring an IT Executive to support and maintain our IT infrastructure. Immediate joiners preferred with strong troubleshooting and technical skills.

To receive, analyze & assign ITSM calls to respective engineer, software developer to ensure that the end user get the IT support. To support end user technology, fixed telephony & associated operating systems, software & administration platforms. Required Candidate profile 5-7 years of relevant experience of IT support, MIS, Troubleshoot, Diagnose and fix the issue in reputed pharma company

Roles & Responsibilities: Assist in project execution under the guidance of senior team members. Support in research, development, testing, documentation, or data analysis based on the assigned domain. Collaborate with cross-functional teams to understand business and technical requirements. Participate in team meetings and contribute to idea generation and problem-solving. Maintain project documentation, reports, and presentations. Complete assigned tasks within deadlines while maintaining quality and accuracy. Learn and use tools, platforms, or frameworks relevant to the tteam'seams work. Eligibility Criteria: Currently pursuing B.Tech / B.E. in [Computer Science, IT, ECE, Mechanical, Civil, etc.]. Strong academic background and willingness to learn. Good communication and teamwork skills. Basic knowledge in domain-related tools or technologies is a plus (e.g., Python, Java, CAD, SQL, AutoCAD, etc.) Skills Required (customize as needed): Analytical and problem-solving abilities Basic technical or engineering knowledge MS Office / Google Workspace proficiency Eagerness to learn and adapt in a fast-paced environment Time management and accountability

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Hardware and Networking Troubleshooting Microsoft outlook Basic server Knowledge 2014 to 2024 batch can apply Male candidates only

Job summary : System Analysts need strong analytical skills , problem-solving abilities, and a basic understanding of software development and business processes . If you're looking for a more detailed job description, you can check out this resource. Let me know if you need insights on skills or career growth! Job Title : System Analyst Location : Chennai ,Hyderabad ,Bangalore Experience : 0-2 Responsibilities: Analyse current systems and workflows to identify areas for improvement. Assist in gathering and documenting business requirements. Support the design and implementation of new systems or enhancements. Collaborate with developers and stakeholders to ensure system functionality. Conduct testing and validation of system changes. Qualifications: Bachelors degree in information systems, Computer Science, or related field. Basic understanding of system development life cycle (SDLC). Strong analytical and documentation skills. Familiarity with business process modelling tools is a plus. Effective communication and teamwork skills.

Delivery of 2nd line finance system support services to agreed Service Level Agreements. Managing daily workload to ensure Howden Finance users receive the best possible service, always being aware of SLA s and issues impacting live services. Own major issues from initial report to resolution, communicating with customers regularly regarding issue status. Examine complex problems, working with onshore 3rdline support resources to determine root-cause application issues, identify the severity/impact, and propose fixes. Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements. Customer related: Highly customer focused and proficient in working with Business resources, communicating with customers regularly regarding issue status, Ensuring that Compliance standards are met, regarding Data Protection, accuracy, TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction. Qualifications B.Sc, BTECH, BE

Position: HR Intern Department: Human Resources Location: Chennai Office- Onsite Duration: 2-3 months Key Responsibilities: Manage and update employee records in the HRMS system Support end-to-end employee lifecycle processes - from onboarding to exit Assist in organizing employee documents and maintaining data accuracy Help with induction processes and coordination of joining formalities Provide support in offboarding documentation and exit formalities Assist with ad hoc HR tasks and projects as needed Skills & Qualifications: Pursuing or recently completed a degree in HR, Business, or related field Good attention to detail and organizational skills Basic understanding of HR functions is an advantage Proficient in MS Office and comfortable working with HR systems

Hands on strong experience in C coding preferably in Automotive Domain, for a non-OS platform. Experience in microcontrollers and lowlevel sw to test the HW elements Strong understanding of Ethernet protocols and Ethernet switch architectures. Familiarity with hardware-software co-design and FPGA/ASIC development. Experience with network performance analysis and optimization tools. Knowledge of real-time operating systems (RTOS) and embedded systems. Strong knowledge on peripherals & programming on SPI, I2C, PCI, ethernet.

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide efficient Service Desk Voice Support. - Ensure timely resolution of client issues. - Maintain a high level of client satisfaction. - Collaborate with cross-functional teams for issue resolution. - Document and track client issues and resolutions. - Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service management principles. - Experience with incident management and ticketing systems. - Knowledge of remote desktop tools and troubleshooting techniques. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A 15 years full-time education is required." If you are interested please DM ur cv on 7975480420 or mail me on 8884314641.

Title Due to our continued growth, we are in need of qualified and focused individuals, like yourself. This is a vital role with our Clinical Safety team whose success relies upon your finely tuned skills and background. If you are ready to make a difference, you must be able to accomplish these tasks: Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries. Responsibilities Implementation of routine system configuration including product, study and license in Argus and Argus J; Assist with creating reports using Oracle Business Intelligence reporting tool; Resolve safety database-related issues; Prepare/Execute User Acceptance Testing (UAT) of safety system changes; Assist in Argus Database Training for new users, as applicable; Generate outputs from the global safety system in support of periodic safety reports (e.g. DSUR, PSUR and PBRER) ; Assist in the development of system support related process, SOPs, Work Instructions and manuals and Support Inspection and Audits. Qualifications Bachelor’s Degree in scientific discipline or Business Informatics or similar area with 1-2 years of directly related experience; Preferred Qualifications: Work experience in CRO/biotech/pharmaceutical industry. Experience in Study configurations in Safety Systems. Experience with Safety Database preferably Argus and Argus J. Experience in SQL. Experience in reporting and analytic platforms such as OBIEE. Strong client service orientation. Strong consultative problem-solving skills. Ability to combine technical problem-solving skills with discernment to resolve best business solution. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

We’re building a pool of skilled engineers for on-demand site visits across India. No fixed schedule—work when you want. Must have experience in desktop support or networking. Flexible, freelance role.

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

As an OSS Management Specialist at Nokia, you'll play a crucial role in ensuring the smooth operation and upgrades of our OSS SQM systems, adhering to agreed SLAs. You will be responsible for preventive maintenance, error collection, and data administration within the CMDB. By effectively managing IT and telecommunications services, you'll contribute to maintaining our network and facilitating strategic upgrades that align with customer needs. This role offers the unique opportunity to work across multiple products, driving innovation and excellence in managed services while supporting Nokia's mission to connect the world seamlessly. You Have: Bachelor's degree in ECE/EEE/IT with good communication skills (both verbal and written) Minimum 5 to7 years experience in Splunk and SM Tools. At least 3 years of experience in OS\Cloud Knowing the process and hands on in Automation is an added advantage. It would be nice if you also have: Aptitude to learn & develop new skills in complex technologies and drive innovation. Certifications like Splunk Core Certified Power User, Splunk Certified Admin, Splunk ITSI Certified Admin. Develop, optimize, and maintain complex SPL queries, dashboards, reports, and alerts for operational monitoring using Splunk. Create visually compelling Splunk dashboards and Knowledge Objects to enhance data visualization and insights. Implement and manage Splunk IT Service Intelligence (ITSI) for proactive event management and performance monitoring. Design and configure ITSI correlation rules and anomaly detection to improve incident response and system reliability. Support integration of ITSM APIs and CMDB for seamless automated event management processes. Provide 24x7 on-call level 2 support on a rotational schedule to ensure system availability and incident resolution. Collaborate with cross-functional teams to address operational challenges and drive continuous improvement initiatives. Leverage predictive analytics and KPI base searches for proactive monitoring and performance optimization in a large-scale environment.

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network security practices and anti-virus programs Excellent problem solving and multitasking skills Networking Concepts 2014 to 2024 batch can apply Male candidates only

Timely & effective 1st level support for WMS, TMS, HRMS & P2P applications Accurate & updated data systems Regular training & onboarding support for users Efficient issue tracking & resolution using IT ticketing system IT infra - PAN India branches Required Candidate profile Logistics / Freight Forwarding Exp is required in WMS, TMS, HRMS, P2P & IT Ticketing Tool for a reputed Logistics MNC The role also involves leading team for operational IT management at branch level