229 System Support Jobs - Page 10

Key Responsibilities Team Leadership & Development : Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function. Service Desk Management : Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents. Policy & Procedure Implementation : Develop and enforce IT support policies and procedures to standardize operations and improve efficiency. Performance Monitoring : Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services. Vendor & Asset Management : Manage relationships with external vendors, oversee procurement of IT equipment, and maintain accurate records of IT assets. User Support & Training : Provide high-quality technical assistance to users, including training sessions to enhance their understanding of IT systems and tools. Security & Compliance : Ensure IT support practices comply with organizational security policies and relevant regulations, addressing vulnerabilities proactively. Documentation : Maintain comprehensive documentation of support processes, configurations, and procedures for reference and continuity.Jobed.ai+2CompTIA+2Octo Telematics+2BizIT Solutions Ireland Qualifications & Experience Experience : Minimum of 4 years in IT support roles, with at least 2 years in a managerial or supervisory position. Essential Skills Technical Proficiency : Strong understanding of IT systems, networks, hardware, and software applications. Leadership : Proven ability to lead and develop a team, fostering a collaborative and productive work environment. Problem-Solving : Excellent analytical skills to diagnose issues and implement effective solutions. Communication : Strong verbal and written communication skills to interact with team members, stakeholders, and vendors. Customer Service Orientation : Commitment to delivering high-quality support and ensuring user satisfaction.Jobed.ai+1BizIT Solutions Ireland+1 Role & responsibilities Whatsapp Your Resume at 9910008177 email- hiring@buniyad.com or call at 9999064584

Withum is a place where talent thrives - where who you are matters. Its a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business. Under the overall supervision of the Senior IT Services Manager, the Senior Service Technician of WithumSmith+Brown (WSB) requires advanced knowledge and experience in solving firm-wide Team Member technology issues and more advanced knowledge of hardware, software, networking and support as well as service processes or procedures. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Any one Senior Technician role includes all the expected Experienced Technician responsibilities and also include all the duties listed below for this position. To perform this job successfully, an individual must be able to perform each essential duty of the position effectively, efficiently and repeatedly with minimal oversight. May assist in overseeing and coordinating service staff activities and services if needed Provides assistance and training to other Service Technicians in solving more advanced Team Member problems and inquiries Refers problems and inquiries to more experienced technical staff or leadership, if necessary, once all due diligence is performed Provides basic through advanced training to Team Members as needed Analyzes and verifies statistical information within the ITSM tool to ensure the accuracy of reports and data integrity Maintains ITSM KB of problems and accompanying resolutions and utilizes the Service staff to research and solve problems Acts as a subject matter expect on no less than 2 of our primary support product lines Seek and create opportunities of growth through automation, innovation and process improvement Assists IT leadership and other IT technical staff in developing departmental and Service guidelines and operating procedures Establishes priorities on Service tickets based on established departmental guidelines and procedures Creates and administers new Team Member accounts, passwords, and privileges/rights as assigned and directed by system administrators Acts as a liaison between all IT verticals Better than working knowledge of Video Conferencing and Audio-Visual hardware and applications PERFORM EXPECTED SERVICE TECHNICIAN RESPONSIBILITIES: Responds to Team Member questions and inquiries via telephone, email, web and other communication methods in a timely manner Enters, assigns and tracks service requests in the ITSM system Refers service issues to IT leadership Provides technical support and works with team members to resolve Team Member hardware and software problems or questions including computer hardware and software and enterprise system software Provides professional, courteous, prompt and accurate support and solutions to Team Members Communicates, analyzes and troubleshoots Team Member problems and provides proper solutions or remedies Properly documents problem tickets into the ITSM System Assists other IT technical staff in providing Team Members feedback and support Updates Service database information Follows up and communicates ticket information to Team Members when appropriate Performs computer imaging and installation as needed Follows Service departmental guidelines and operating procedures Work closely with other IT staff to acquire additional technical and nontechnical knowledge Performs other related duties as required Requirements: Minimum 4 years working experience in related support service field. Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment. Strong working knowledge of but not limited to Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint, and Outlook Associate degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware. Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement. Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff. Must be able to work extended hours when required. Ability to lift up to 50lbs. Experience working in a public accounting, or other professional services, firm a plus. Willingness to travel to remote offices as needed. Website: www.withum.com Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

Dear Candidates , Greetings from Z-tech solutions - Chennai Urgent Requirements for Female HR Recruiter - Chennai Qualification : Any Degree Salary range : Rs. 12,000 to Rs. 15,000 per month (based on their performance) Experienced : 0 to 1yr exp Working hours : 8 hours Note : Work should be in Manpower Consultancy (Abroad Placements HR Requirement consultancy ) Experienced Required for Female HR Recruiter Domain : HR Executive/ HR Recruiter Job location : Chennai Keyskills : Communication skills Sales expertise Attentiion to detail Time management Recruitment analytics Sourcing Candidate screening Convincing method Preferred language : ( Telugu ,Hindi, Malayalam anyone language mandatory) We prefer only Tamil Nadu Candidates Interested candidates kindly share your updated CV/ Resume to this whatsapp no : Anbu selvi : +91 8122945879 Rekha : +91 988408256 Contact HR Rekha : 9884082586 Preferred candidate profile Perks and benefits

Interested Candidates may connect with their Interest Level to Ms.Afreen Manzoor-+91 93206 13279 Note:- Candidates Worked with Teleperformance are not Eligible Job Description: We are searching for a Tech Support Associate to join our team in Jaipur! In this role, you will provide technical support to customers. You will troubleshoot customer issues, provide solutions, and ensure customer satisfaction. Responsibilities: Troubleshoot technical problems related to computers, devices, software, and operating systems. Assist customers with Black Baud and Adobe product usage. Provide clear and concise explanations of technical concepts to customers. Document customer interactions and resolutions. Maintain a positive and professional demeanor at all times. Qualifications: Graduate in any stream with strong technical knowledge. Candidates with 1 year of experience in same domain can only apply Excellent verbal and written English communication skills. In-depth knowledge of cloud computing concepts is a plus. Ability to work effectively in a fast-paced environment. Excellent customer service skills with a focus on customer centricity. Ability to work in rotational shifts. Soft Skills: Customer Centricity: Always willing to help, demonstrate ownership, and pay attention to detail. Communication Proficiency: Ability to convey messages effectively through comprehension, active listening, clear speech, and strong conversational skills. Problem-Solving Skills: Ability to understand customer problems and provide solutions or information following company policies and processes. Written Communication Skills: Ability to compose grammatically correct, concise, and accurate written communication (both voice and non-voice). Flexibility: Adaptable to working in rotational shifts. Benefits: Competitive salary (30,000 - 37,000 per month). Rotational work schedule. Cab Facility in odd hours both for male & female Performance bonus.