2 System Problems Jobs

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Cloud Services. You will play a key role in delivering reliable and secure connectivity solutions for our customers as a member of the Network support Team within Oracles Cloud Infrastructure (OCI) organization You&aposll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses. Responsibilities As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). We are looking for an experienced network support engineer with a strong technical background. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills. You should: Have a data-driven mindset/passion Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations. Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction. Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability and drive the goal of being proudly serviced by Oracle. Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of the ticket lifecycle Resolve support/incidents & customer issues by troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems Document key learnings and other relevant details as part of the support you provide. Continually improve skills through work experience and training(s) Identify opportunities to automate responses to common operational problems and requests Ensure compliance, configuration and data quality levels are maintained Work with internal stakeholders, external network, and security vendors Document work instructions or procedures Be wiling to work in rotational shifts to support customers globally Qualifications Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [HIDDEN TEXT] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

As a System Administrator at our company, you will be responsible for maintaining the reliability and efficiency of our IT infrastructure. Your role will involve a variety of tasks, including installing and configuring software and hardware, managing network servers, and monitoring system performance. You will also play a key role in ensuring network security through access controls, backups, and firewalls. Additionally, you will be involved in upgrading systems with new releases and models, as well as providing technical support to end users. Your expertise will be crucial in training staff on new technologies and making recommendations for future upgrades. In this role, you will be required to maintain and administer computer networks and related computing environments, troubleshoot and resolve hardware and software issues, and manage user accounts, permissions, email, antivirus, and anti-spam systems. You will also need to monitor network performance, install and implement security programs and protocols, and ensure that the network infrastructure is operational at all times. To qualify for this position, you must have a Bachelor's degree in Information Technology or a related field, along with proven experience as a System Administrator or Network Administrator. You should also have experience with databases, networks, and patch management, as well as knowledge of system security and data backup/recovery. Familiarity with various operating systems and platforms, resourcefulness, problem-solving aptitude, and excellent communication skills are also essential requirements. Additionally, you should have experience in virtualization and cloud computing, an understanding of TCP/IP protocols and LAN/WAN configuration, and the ability to create scripts in languages like Python or Perl. Overall, we are looking for a proactive and skilled System Administrator who can effectively manage network servers, troubleshoot and resolve system issues, ensure network security, and keep our IT infrastructure running smoothly. If you possess the required qualifications and skills, we encourage you to apply for this challenging and rewarding position.,