60 System Operations Jobs - Page 3

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. The SAP Basis Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Roles & Responsibilities:Expected to be an SME and understanding of ECS Architecture is a mustMonitor the Procedure execution and identify the task errors and reasonGet feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement.Prepare and maintain the Task failure analysis report and track First time Success Rate.Propose solution and suggest modification in Procedure by discussing with POs.Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.Coordinate with developers and support them with required inputs.Perform Validation and report the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesnt reoccur in PROD Environment.Sharing the feedback of the Task documentation if unclear or needs to be modifiedFirst level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etcSupport Delivery colleagues in case of Procedure failure and propose immediate work around Professional & Technical Skills: Must To Have Skills: Knowledge of ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC and Etc.Understand the SAF Basis Team functioning and process model.Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding.Associate should be capable of delivering the targets in Scope of work however is not limited to it solely Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issuesOther General OPO support activities include handling of Run procedure automation failure with PO/SEO/SMEs Good understanding of the service lifecycle and deep idea on the automation cyclesBasic understanding of Landscape Virtualization Manager is neededBest practices experience in an SAP application / technology / solution (NetWeaver)Sound knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades.Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects.Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures.Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage.Strong analytical and problem-solving skillsWillingness and experience working in international teams.Ideally familiar with trending technologies and tools Additional Information:Minimum 6 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions.Strong SAP BASIS and system operations know-how, ideally in multi-cloud environmentThis position is based at our Bengaluru office.A 15 years full time education is required.Desirable certifications - SAP Net weaver Certification, S/4 conversion certification, ITIL V3/V4 Foundation Certification Qualification 15 years full time education

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. SAP Basis Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Roles & Responsibilities:- Expected to be an SME and understanding of ECS Architecture is a must- Monitor the Procedure execution and identify the task errors and reason- Get feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement.- Prepare and maintain the Task failure analysis report and track First time Success Rate.- Propose solution and suggest modification in Procedure by discussing with POs.- Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.- Coordinate with developers and support them with required inputs.- Support Delivery colleagues in case of Procedure failure and propose immediate work around. Professional & Technical Skills: - Must To Have Skills: Knowledge of ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC and Etc.- Strong SAP BASIS and system operations know-how, ideally in multi-cloud environment- Best practices experience in an SAP application / technology / solution (NetWeaver)- Sound knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades.- Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects.- Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures.- Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage. Additional Information:- Minimum 6 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. The SAP Basis Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Roles & Responsibilities:Expected to be an SME and understanding of ECS Architecture is a mustMonitor the Procedure execution and identify the task errors and reasonGet feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement.Prepare and maintain the Task failure analysis report and track First time Success Rate.Propose solution and suggest modification in Procedure by discussing with POs.Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.Coordinate with developers and support them with required inputs.Perform Validation and report the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesnt reoccur in PROD Environment.Sharing the feedback of the Task documentation if unclear or needs to be modifiedFirst level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etcSupport Delivery colleagues in case of Procedure failure and propose immediate work around Professional & Technical Skills: Must To Have Skills: Knowledge of ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC and Etc.Understand the SAF Basis Team functioning and process model.Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding.Associate should be capable of delivering the targets in Scope of work however is not limited to it solely Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issuesOther General OPO support activities include handling of Run procedure automation failure with PO/SEO/SMEs Good understanding of the service lifecycle and deep idea on the automation cyclesBasic understanding of Landscape Virtualization Manager is neededBest practices experience in an SAP application / technology / solution (NetWeaver)Sound knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades.Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects.Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures.Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage.Strong analytical and problem-solving skillsWillingness and experience working in international teams.Ideally familiar with trending technologies and tools Additional Information:Minimum 6 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions.Strong SAP BASIS and system operations know-how, ideally in multi-cloud environmentThis position is based at our Bengaluru office.A 15 years full time education is required.Desirable certifications - SAP Net weaver Certification, S/4 conversion certification, ITIL V3/V4 Foundation Certification Qualification 15 years full time education

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. The SAP Basis Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Roles & Responsibilities:Expected to be an SME and understanding of ECS Architecture is a mustMonitor the Procedure execution and identify the task errors and reasonGet feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement.Prepare and maintain the Task failure analysis report and track First time Success Rate.Propose solution and suggest modification in Procedure by discussing with POs.Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.Coordinate with developers and support them with required inputs.Perform Validation and report the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesnt reoccur in PROD Environment.Sharing the feedback of the Task documentation if unclear or needs to be modifiedFirst level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etcSupport Delivery colleagues in case of Procedure failure and propose immediate work around Professional & Technical Skills: Must To Have Skills: Knowledge of ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC and Etc.Understand the SAF Basis Team functioning and process model.Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding.Associate should be capable of delivering the targets in Scope of work however is not limited to it solely Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issuesOther General OPO support activities include handling of Run procedure automation failure with PO/SEO/SMEs Good understanding of the service lifecycle and deep idea on the automation cyclesBasic understanding of Landscape Virtualization Manager is neededBest practices experience in an SAP application / technology / solution (NetWeaver)Sound knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades.Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects.Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures.Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage.Strong analytical and problem-solving skillsWillingness and experience working in international teams.Ideally familiar with trending technologies and tools Additional Information:Minimum 6 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions.Strong SAP BASIS and system operations know-how, ideally in multi-cloud environmentThis position is based at our Bengaluru office.A 15 years full time education is required.Desirable certifications - SAP Net weaver Certification, S/4 conversion certification, ITIL V3/V4 Foundation Certification Qualification 15 years full time education

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. The SAP Basis Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Roles & Responsibilities:Expected to be an SME and understanding of ECS Architecture is a mustMonitor the Procedure execution and identify the task errors and reasonGet feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement.Prepare and maintain the Task failure analysis report and track First time Success Rate.Propose solution and suggest modification in Procedure by discussing with POs.Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.Coordinate with developers and support them with required inputs.Perform Validation and report the issues encountered while running the procedures in VLAB environment with the concerned procedure owner to ensure the issue doesnt reoccur in PROD Environment.Sharing the feedback of the Task documentation if unclear or needs to be modifiedFirst level of issue analysis encountered in the procedure by troubleshooting the underlying procedure along with the PO by understanding the basic ECS architecture, newly released features of the tools involved etcSupport Delivery colleagues in case of Procedure failure and propose immediate work around Professional & Technical Skills: Must To Have Skills: Knowledge of ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC and Etc.Understand the SAF Basis Team functioning and process model.Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding.Associate should be capable of delivering the targets in Scope of work however is not limited to it solely Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issuesOther General OPO support activities include handling of Run procedure automation failure with PO/SEO/SMEs Good understanding of the service lifecycle and deep idea on the automation cyclesBasic understanding of Landscape Virtualization Manager is neededBest practices experience in an SAP application / technology / solution (NetWeaver)Sound knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades.Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects.Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures.Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage.Strong analytical and problem-solving skillsWillingness and experience working in international teams.Ideally familiar with trending technologies and tools Additional Information:Minimum 6 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions.Strong SAP BASIS and system operations know-how, ideally in multi-cloud environmentThis position is based at our Bengaluru office.A 15 years full time education is required.Desirable certifications - SAP Net weaver Certification, S/4 conversion certification, ITIL V3/V4 Foundation Certification Qualification 15 years full time education

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a variety of tasks that involve analyzing, designing, coding, and testing multiple components of application code across various clients. In your role as Procedure Expert, you are supporting the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS with the help of SPC tool. SAP Basis Procedure Expert needs the skill set required to support a range of SAP systems including ABAP, Java stack, Non-NetWeaver systems. The associate would be responsible to Plan / Validate / Maintain the Procedures according to the ECS standard and sometimes non-standard procedures as requested by the stakeholder. Roles & Responsibilities:- Expected to be an SME and understanding of ECS Architecture is a must- Monitor the Procedure execution and identify the task errors and reason- Get feedback from Delivery Team, SEO and Service Owners and identify scope of Procedure enhancement.- Prepare and maintain the Task failure analysis report and track First time Success Rate.- Propose solution and suggest modification in Procedure by discussing with POs.- Drive the procedure enhancement by coordinate with developers / SEO / PO / Developer.- Coordinate with developers and support them with required inputs.- Support Delivery colleagues in case of Procedure failure and propose immediate work around. Professional & Technical Skills: - Must To Have Skills: Knowledge of ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC and Etc.- Strong SAP BASIS and system operations know-how, ideally in multi-cloud environment- Best practices experience in an SAP application / technology / solution (NetWeaver)- Sound knowledge of BASIS activities like System Installations, Client Administration, System Refresh/Copy, and application update/upgrades.- Professional experience in Cloud infrastructure, system administration or as a technical consultant in SAP cloud implementation & migration projects.- Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures.- Good knowledge on OS, Database & Infrastructure (AWS,Azure,GCP) would be an added advantage. Additional Information:- Minimum 6 years of SAP Technical Administration with SAP BASIS skills and should have knowledge & experience on Administration, monitoring and Operations of SAP solutions.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Responsibilities Monitoring of Systems and Applications within ICE Data Services production environment. Diagnose and fix (based on run-book and knowledge) Incidents raised through Monitoring Tools, Production Conference Bridges and chats. Work with, and escalate to, other internal and external teams to implement Incident fixes, work-around and data recovery. Open, and update production Incident tickets according to company standards. Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective actions follow-up tickets are assigned. Management incident tickets through to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed. Work with other internal and external teams to expand and maintain operational run-books and other documentation. Application and infrastructure availability checks and tasks at scheduled times. Configuration of Monitoring Tools and alarms. Production deployments Approve and execute production deployment tasks. Participate in disaster recovery, business continuity and workplace recovery events (practice and real life). Participate in continuous improvement programs, such as trend analysis of recurring issues. Provide and report on performance metrics of the environment. Follow the Handover process documented to bring the next shift up to speed and highlight priority items or issues. Monitoring of systems and applications within the ICE Data services business. Analyze and resolve the incidents within a stipulated timeline. Perform deployments during the regular maintenance windows. Closely work with Development & QA teams on root cause tasks. Knowledge and Experience IT based University degree 0-3 years experience within IT systems support and/or operational support of applications, databases within both Windows and Linux/Unix OS environments. Proficiency in Bash (Linux scripting) and working knowledge of a broad range of Linux and Windows core utilities/applications, Working knowledge of networking: specifically TCP and UDP Willingness to work shifts as the company requires and to be contacted after hours to help resolve issues where required. Candidates must be able to work unsocial hours and days, including weekends and bank holidays. Strong skills in the following areas Business English verbal and written communications skills High level of general IT skills with email and MS Office Applications Logical approach, critical thinking, and analytical problem-solving skills with an ability to identify the root cause(s) of a problem. Works as a team player able to interface / liaison effectively with a variety of different kinds of IT and non IT contributors and personalities across the organization. Maintains effective relationships with individuals and the team as a whole. Able to build team morale and motivates individual members of the team effectively by recognizing their contribution. Shares own knowledge and encourage team members to share their knowledge. Identifies opportunities to encourage positive changes within operations. Achieve a high level of performance from self and team. Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur. Excellent time management skills - A structured and organized approach to their work and knows how to manage priorities and able to multi-task. Self-confident and assertive.

Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events. Participate in continuous improvement programs, such as trend analysis of recurring issues. Provide and report on performance metrics of the environment. Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues. Knowledge and Experience Experience with PagerDuty Experience with ServiceNow & Jira Experience with Jenkins & Git Experience in scripting Cloud (AWS) & VMware knowledge is a must Bachelors degree (IT-based) or experience within IT systems support and/or operational support of applications databases within Windows & Linux/Unix OS environment. Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically. Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization. Able to build and maintain effective relationships with individuals and the team. Ability to be organized and decisive while under pressure. Excellent time management skills Able to manage priorities and multi-task. Self-confident and assertive

Job Purpose The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is a customer-facing position, providing immediate assistance to ICE/NYSE exchanges, back office, support personnel and IT staff, in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure. This is a 24x7 environment and the position requires shift rotation and/or weekend work. Responsibilities Monitoring and Incident Management Monitor systems and applications within the production environment Diagnose and fix incidents raised through monitoring tools, conference bridges and chats Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery Open and update production incident tickets according to company standards Problem Management Investigate and update incident tickets with root cause and incident description, ensuring appropriate corrective action follow-up tickets are assigned Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed System and Application Production Readiness Work with internal and external teams to expand and maintain operational runbooks and other documentation Check application and infrastructure availability and tasks at scheduled times Configure monitoring tools and alarms Deployment Management Production deployments Approve and execute production deployment tasks Participate in disaster recovery, business continuity and workplace recovery events Participate in continuous improvement programs, such as trend analysis of recurring issues Provide and report on performance metrics of the environment Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues Knowledge and Experience Bachelors degree (IT-based) or experience within IT systems support and/or operational support of applications databases within a Linux/Unix OS environment. Proficiency in Bash and working knowledge of a broad range of Linux core utilities and scripting Working knowledge of networking: specifically TCP and UDP Strong communication skills High level of general IT skills with email and MS Office Applications Able to think logically and critically Analytical problem-solving skills with an ability to identify root cause(s) Able to work as a team player across the organization Able to build and maintain effective relationships with individuals and the team as a whole Ability to be organized and decisive while under pressure Excellent time management skills Able to manage priorities and multi-task Self-confident and assertive

Job Purpose The System Operations Analyst II provides advanced assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems. This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work. Responsibilities Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis. Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures. Mentor and train junior analysts in troubleshooting and system administration tasks. Control computer systems on schedule using computer system consoles, operator checklists, and third-party software. Knowledge and Experience Bachelor's degree or equivalent systems/application support experience. Intermediate-level experience with Linux Operating System. Proven ability to work in a service-oriented team environment. Strong customer focus and dedication to providing the best possible user experience. Effective communication skills with both technical and business resources. Strong logical thinking, critical thinking, and analytical problem-solving skills. Demonstrated reliability, flexibility, and attention to detail. Scheduling flexibility required. Preferred Experience in the financial and investment industries/technologies. Intermediate Unix Shell scripting skills. Intermediate customer service experience. Good knowledge of FIX Protocol. Experience with enterprise monitoring solutions. Strong understanding of TCP/IP, UDP, and Multicast protocols. Working knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).