3 System Manager Jobs

Role & responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Preferred candidate profile Preferably 5+ years of experience supporting Avaya Products A minimum of 5 years experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products.

ABOUT US Established in 2004, Route Mobile Limited is a publicly listed company and among the leading Cloud Communications Platform service provider offering Communication Platform as a Service ( CPaaS ) solutions. We cater to enterprises, over-the-top (OTT) players, as well as mobile network operators (MNO) and we have a diverse enterprise client base across a broad range of industries including but not limited to BFSI, Retail, Travel, & Ecommerce. We offer a comprehensive suite of customer-centric services and solutions on CXPaaS stack which include Enhanced Business Messaging, Voice, Email, Identity, SMS filtering, Analytics & Monetization. Our focus on Customer Experience is driven by Innovation. Our R&D team and Developers constantly work on the worlds most preferred chat apps like WhatsApp, Viber, RCS Business Messaging, Google Business Messaging, Apple Business Chat, Telegram and will soon add other popular ones as well. You will get a chance to get exposed to some really cool platforms by Google, Facebook, Instagram as well. Technology is at the core of everything that we build. RML&aposites believe that working here is a rewarding experience. Position DevOps Engineer Job responsibility may include, but are not limited to: Provide product support of messaging products like WhatsApp, Viber, RCS, e-mail, Voice, Chatbots,Ocean. Ensure Fault Management, Configuration Management and Performance management of the live products. Ensure 24x7 monitoring processes are in place and coordinate with Support / Operations team to ensure 99.99% availability of all the products running with clients as well as Cloud. Monitor Cloud-watch logs on AWS and check for all services up-time Generate performance reports based on logs and database queries and analyze. Ensure a proper escalation matrix is created and followed for individual products Create processes to automatically escalate issues using various channels like SMS/WhatsApp/Viber/email/SNS etc. Create and adhere to Change Management Process and communicating with internal stakeholders for all types of incidents. Required Experience / Skills: Education Qualification B.E/B.TECH/MCA 5 - 8 years of experience as a Cloud Engineer Should be good team player with good negotiation and persuasive skills. Experience of Cloud based projects especially on AWS Experience of handling API based microservices architecture Must have worked with a messaging company and understand call-flows and technologies involved. Hands on working experience on AWS services like Load Balancer, Kinesis, Amazon SQS, AWS Fargate, Code Deploy, Code Pipeline, Code commit, Lambda, DocumentDB, DynamoDB, Aurora DB, Redshift, Elasticache, API Gateway & Route53, Secrets Manager & System manager, Networking : VPC, SG-Group etc., Sound knowledge of Linux , Shell scripting and any database queries (like PostgreSQL etc.). Knowledge of incident management, ticketing tools etc. Sound knowledge of API tracing, troubleshooting, log analysis for fault localization and detection. Must be available on weekends depending on emergency duty assignment (on rotation basis). AWS Associate Certification is mandatory Make documentation of internal audits and quality assurance activities *Must be willing to work from Bangalore office and travel for review visits to Mumbai. Show more Show less

The ideal candidate for this position should have hands-on experience working with Avaya Aura Suite, which includes Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Avaya Experience Portal (AEP), and CMS. Additionally, experience in UC/Voice deployments, IVR configuration, SIP trunking, call routing, and enterprise telephony support is essential for this role. Knowledge of VMware, Linux/Windows servers, and integration with collaboration tools such as Teams and Webex would be beneficial. While not mandatory, having ACIS/ACSS certifications would be preferred. The candidate should have a minimum of 3 to 7 years of experience in Avaya enterprise voice and UC environments. If you believe you possess the necessary skills and experience for this position, please share your updated CV with us at contact@operant.in.,