2 System Diagrams Jobs

The Senior L2 Engineer AV & VC Support will manage, troubleshoot, and maintain Audio-Visual (AV) and Video Conferencing (VC) systems across enterprise environments. You will be responsible for providing Level 2 (L2) support for AV & VC setups in meeting rooms, auditoriums, and collaboration spaces. Your expertise in AV hardware, software integration, network configurations, and resolving AV/VC-related issues will be crucial in ensuring the seamless operation of meeting rooms, collaboration spaces, and digital signage systems. You will handle escalations from L1 engineers, collaborate with clients, and troubleshoot issues related to AV/VC infrastructure such as displays, projectors, audio systems, microphones, and VC units like Logitech, Poly, Cisco, Extron, Crestron, etc. Additionally, you will support AV automation, room scheduling systems, and digital signage solutions, and perform firmware upgrades, configuration changes, and system optimizations for AV devices. In terms of Video Conferencing & Collaboration Tools, you will be responsible for ensuring the smooth operation of platforms like Zoom, Microsoft Teams, Google Meet, and Webex. This includes troubleshooting camera tracking, microphone audio quality, and video feed synchronization issues, as well as configuring VC codecs, network settings, and room automation controls. You will also support hybrid meeting setups, including BYOD and soft codec integration. Your role will also involve working with IT teams to configure AV-over-IP, VLANs, QoS, and firewall rules for AV/VC traffic. It will be essential to ensure low-latency streaming, multicast configurations, and network security compliance. You will troubleshoot cloud-based conferencing bridges and integrate them with corporate IT infrastructure. As a Senior L2 Engineer, you will manage incident escalations, perform root cause analysis (RCA), and implement preventive measures. You will maintain AV asset inventory, technical documentation, system diagrams, and troubleshooting guides. Additionally, you will track service requests, escalate to vendors when necessary, and document firmware updates, maintenance schedules, and system health reports. Collaboration and leadership will be key aspects of your role. You will act as a mentor for L1 engineers and junior AV technicians, collaborate with cross-functional teams such as IT, facilities, project managers, and vendors, and participate in new AV project deployments, system upgrades, and proof-of-concept (POC) testing. The ideal candidate should have 5+ years of experience in AV/VC system integration, support, and troubleshooting, hands-on experience in enterprise AV environments, and large-scale deployments. Strong problem-solving, communication, and client-handling abilities are essential, along with the ability to work independently and collaborate effectively across teams. Time management and multitasking skills will be required to efficiently handle multiple escalations. A Bachelor's degree in Electronics, IT, AV Engineering, or a related field (or equivalent experience) is preferred. Certifications such as CTS, CTS-D, CTS-I, Crestron, Extron, QSC, or relevant AV industry certifications are a plus. This is a full-time position that involves on-site support at corporate offices and client locations, with remote troubleshooting as needed. The benefits include cell phone reimbursement, paid time off, and a day shift schedule from Monday to Friday with weekend availability required for work.,

Responsibilities Solution Design: Develop high-level and low-level solution designs, including system diagrams, data models, and integration patterns. Technical Guidance: Provide technical guidance to development teams, ensuring adherence to Salesforce best practices and coding standards. Stakeholder Communication: Communicate design overviews to various stakeholders, including business and technical audiences. Data Management: Architect and implement robust data models, including data migration strategies, data sharing, and data privacy considerations. Integration: Design and implement integrations between Salesforce and other systems. Performance Optimization: Ensure the Salesforce solution is scalable, performant, and meets the needs of the business. Security: Implement and maintain secure access controls and data protection measures. Compliance: Ensure compliance with relevant regulations and standards. Environment Management: Manage Salesforce environments, including release management, deployment processes, and DevOps practices. Technical Leadership: Lead technical teams and mentor junior developers. Experience Requirements More than 10 years of work experience in Salesforce development projects (Service Cloud, Sales Cloud, etc.). Minimum 4-5 years of hands-on architect experience. Extensive experience in designing and developing complex and scalable Salesforce architecture. Experience in identifying architecture risks and conducting analysis during the discovery phase. Experience in technical proposals: Analyzing the technological risk of the project, estimates, identifying suitable profiles. Strategic vision of the Salesforce platform and its environment. Technical leadership on the Salesforce platform and products. Expert in various areas of integrations with other products. English Advanced