We are seeking a highly skilled Infrastructure Engineer to focus on the implementation, optimization, and management of collaboration and content tools across the organization. In this role, you will be responsible for deploying, maintaining, and enhancing tools such as Microsoft Outlook, Teams, OneDrive, and A/V technologies including conference room systems and digital displays (e.g., X2O Digital signage). You will ensure seamless integration of these tools and systems into the organizations infrastructure, providing collaborative and content management solutions that improve communication, content sharing, and team productivity. Key Responsibilities -Collaboration Tool Implementation Optimization: Deploy, configure, and optimize collaboration tools like Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Hive/ MS eCDN, and Proof Point across the organization. Work with teams to ensure proper adoption and effective usage of these tools. -A/V Systems Conference Room Technologies: Manage the integration of A/V systems for video conferencing and collaboration, including Microsoft Teams Rooms, and other conference room technology. Oversee setup and optimization of conference room A/V hardware, ensuring a seamless user experience. -Digital Display Solutions (e.g., X2O) Deploy and maintain digital signage solutions such as X2O, ensuring smooth integration with corporate content and real-time data feeds. Manage the content and scheduling system to display the right information in key areas (e.g., lobbies, meeting rooms, etc.). -Content Management Platforms: Support the integration of content management tools such as Panopto for video content hosting, OneDrive/SharePoint for file storage, and MASV for large file transfer. Ensure seamless collaboration between tools and optimize content workflows. - Automation Scripting: Develop automation scripts (e.g., PowerShell, Microsoft Graph) to streamline the deployment and management of collaboration tools and systems. Automate tasks such as user provisioning, content migration, and system updates. -Integration with IT Infrastructure: Work with other IT teams to integrate collaboration tools with existing infrastructure such as Active Directory, cloud services (Azure), and identity management solutions. Ensure that security and compliance standards are upheld across all tools and platforms. - Troubleshooting System Optimization: Provide technical expertise for troubleshooting collaboration tool-related issues and optimize performance across the platform, ensuring high availability, security, and seamless operation. - Documentation Training: Document system configurations, deployment strategies, and integration processes. Provide guidance and support to end-users through training materials and knowledge sharing. Required Skills Qualifications: - 5+ years of experience in system administration, collaboration tools, or infrastructure engineering. - Expertise in deploying and managing collaboration platforms such as M365, Exchange, Proof Point, Hive/Microsoft eCDN etc - Experience with A/V and conference room technologies, such as Teams Rooms, or similar platforms. - Hands-on experience with digital display technologies such as X2O or similar digital signage solutions. - Familiarity with content management systems such as Panopto, MASV or other media/content platforms. - Strong understanding of cloud-based infrastructures (e.g., Azure, AWS) and Active Directory integration. - Experience with PowerShell, Microsoft Graph API, or other scripting languages for automation. - Strong troubleshooting and problem-solving skills. Preferred Qualifications: - Microsoft Certified: Azure Administrator Associate or similar certifications. - Familiarity with video management and streaming platforms like Panopto - Experience with digital signage management platforms (e.g., X2O) Working Conditions: - Full-time position, with some after-hours work to support system deployments or upgrades. - Occasional travel required to support remote locations or offices with A/V or digital display installations.
