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6 - 11 years

20 - 25 Lacs

Chennai

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JD Pega Robotics System Architect CRSA Designation Pega Robotics System Architect Required Skills 6 years of PEGA RPA implementation 2 years of Development experience in core Technologies Net C Good to have SQL experience Pega CRSA certification is a must Roles Responsibilities Facilitateleadparticipate in identification of solution options and features for a Pega RPA application Closely work with Client teams to provide technical solutions and guidance to resolve complex Business challenges Develop RPA RDA bots using Pega RPA Having automated processes that integrate with web sites desktop applications mainframe emulators ERP software CRM software etc Design and develop robotic automation solutions using Pega Robot Studio Create and maintain robotic automation scripts and assets Test and debug robotic automation solutions Manage and deploy robotic automation solutions using Pega Robot Manager Monitor the performance of robotic automation solutions Troubleshoot and resolve issues with robotic automation solutions Strong understanding of Pega Robotic Automation platform and its components Pega Robot Studio Pega Robot Manager Pega Robot Runtime Communicate solution options to business ownersstakeholders and Architecture review boards Assess future BOT infra expansion from technical or business perspective and perform due diligence to arrive at an optimal solution Ensure alignment with enterprise technology standards eg solution patterns application frameworks technology roadmaps capital plans Maintain awareness of current technology assets and the capability of each Deliver all project deliverables on scope on time with highest levels of quality Take ownership of entire Technology delivery and act as Technical Design Authority for multiple projects Provide ownership for all design recommendations by keeping involved throughout the entire lifecycle Serve as an RPA and Pega leadermentor Quality Governance and ensure team are adhering to development best practices and configuration Review the work of others providing guidance and support Ability to Assist with Troubleshooting and Debugging of Complex Systems must be able to clearly identify root causes of production level architecture issues and make practical suggestions with proofbased technical reasoning Responsible for designing ideal Deployment procedures Have a working knowledge of the following Pega RPA design and implementation topics Adaptors Pega Robot Manager Interrogation and Match Rules Pega RPA Service Package Server Synchronization engine OCR Customized Net Components Authentication Building Automation Functions Security Exception Handling Pega Robot Runtime Deployment Process Experience working in an agile SCRUM Software Development project lifecycle Ability to propose innovative and outofthebox solutions for complex Business problems

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5 - 10 years

15 - 20 Lacs

Pune

Work from Office

Design, configure, and manage Next-Best-Action strategies, decision flows, engagement policies, and arbitration rules. Develop and maintain customer journeys, treatments, and channels within the CDH framework. Build and optimize adaptive models, predictive models, and AI-based decisioning components to improve engagement and conversion. Collaborate with marketing and business teams to align CDH strategies with customer lifecycle goals. Implement real-time container-based decisioning to enable contextual customer engagement across multiple channels (web, mobile, contact center, etc). Configure audiences, eligibility rules, and propositions for targeted personalization. Monitor and tune strategy performance, relevance scores, and engagement metrics to improve outcomes. Work with business stakeholders, data scientists, and technical teams to define requirements and align CDH use cases. Integrate Pega CDH with CRM, marketing platforms, data lakes, and external APIs for real-time and batch data flows. Leverage customer profiles, behavior, and intent signals to drive dynamic engagement strategies. Continuously improve decisioning logic and model performance based on business results and A/B testing insights. Stay updated on Pega CDH product updates and roadmap, bringing new features and innovations into play. Ensure solutions follow Pega best practices, guardrails, and governance standards. Requirements To be successful in this role, you should meet the following requirements: 5+ years of hands-on experience exclusively in Pega CDH (Customer Decision Hub). Strong understanding of Next-Best-Action Designer, Customer Profile Designer, Engagement Policies, and Strategy Designer. Proven experience with adaptive and predictive models, real-time containers, and decision strategies. Familiarity with Pega NBAA, Pega Marketing (legacy), and Pega Data Flows. Experience in 1:1 customer engagement, cross-channel personalization, and real-time decisioning. Strong grasp of data models, customer segmentation, and marketing KPIs. Ability to work with SQL, JSON/XML, APIs, and data integration techniques. Experience in banking, telecom, insurance, or retail domains using Pega CDH is a plus. Familiarity with AI/ML concepts and marketing analytics tools is beneficial Certification as Certified system architect and Pega Decisioning Consultant is preferred. Certification as Certified Senior System architect or Lead System Architect is preferred.

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