Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide technical support to clients, addressing their queries and concerns. Troubleshoot and resolve technical issues related to the system or application. Collaborate with cross-functional teams to ensure smooth system operations. Document and maintain records of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Contribute to process improvements and knowledge sharing initiatives. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with troubleshooting software and hardware issues. Strong understanding of computer systems and networks. Familiarity with ITIL framework and incident management processes. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Chennai office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Dynatrace Administration Good to have skills : Commvault Backup Administration Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. Your typical day will involve collaborating with team members to ensure smooth operations and efficient technology solutions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication within the team Implement best practices for infrastructure management Contribute to the continuous improvement of infrastructure processes Professional & Technical Skills: Must To Have Skills:Proficiency in Dynatrace Administration Good To Have Skills:Experience with Commvault Backup Administration Strong understanding of infrastructure management Knowledge of data center technologies Experience in designing and implementing technology solutions Ability to troubleshoot and resolve infrastructure issues Additional Information: The candidate should have a minimum of 5 years of experience in Dynatrace Administration This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education

Key Responsibilities: System Installation and Maintenance: Install, configure, and maintain Linux RHEL (9x, 8x, 7x, 6x) and OL (6x, 7x, 8x, 9x) operating systems. Performance Monitoring and Troubleshooting: Monitor system performance, detect, diagnose, and resolve issues related to servers, hardware, applications, and software. Routine Administration: Perform user management, file system management, backup/restore operations, and administer disk, volume groups, LVM, NFS, and automount. System Upgrades and Patching: Implement system upgrades, patches, and handle post-patching issues, following best practices and change management procedures. Security and Vulnerability Management: Remediate vulnerabilities, manage firewalls (IPTABLES), and configure KDUMP for crash/kernel dump analysis. Networking: Manage IP networking, static routing, and protocols such as FTP, SSH, SMTP, DNS, HTTP/S, DHCP, and Syslog logging. Automation and Configuration Management: Use tools like Puppet, Ansible, or equivalent for automation and configuration management. Monitoring and Documentation: Utilize SNMP-based monitoring, document system configurations, procedures, and troubleshooting steps. Virtualization and Storage: Manage VMWare vSphere, NAS configuration, SAN and NAS storage, and multipathing. Incident and Problem Management: Participate in on-call rotations, respond to system emergencies, and provide RCAs on P1 tickets. Collaboration and Vendor Coordination: Work with other IT teams to resolve cross-functional issues, ensure seamless integration with other systems, and coordinate with hardware vendors (HP ProLiant, Dell PowerEdge). Email Administration: Troubleshoot mail issues (mailx, sendmail) and manage client-side LDAP configurations. Qualifications: Education : Bachelors degree in computer science information technology or equivalent stream. Certifications : Relevant certifications such as CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or LPIC-1 are required. Requirements: Experience: 5 years of proven experience as a System Administrator in a similar role. Technical Skills: Strong understanding of Unix/Linux operating systems, scripting, and associated technologies. Additional Skills: Strong problem-solving skills, experience with performance tuning, and optimizing server configurations.

Job title: Full Stack Developer About the job We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people s lives. We re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started Our Team: The Web Application Platform team enables the "Factories of the Future" by developing best-in-class web apps and APIs that support the integration between the data platform and web applications. We are a team dedicated to fostering knowledge and expertise in well-crafted and sustainable software development. What you will be doing: Main responsibilities: Develop and maintain the backend services with Node.js (Nest.js framework) and Vue.js frontend apps Work with AWS cloud services and Terraform/Terragrunt to deploy infrastructure Suggest new innovative patterns to improve the software development process Write clean, reusable, and scalable code and tests using TypeScript/JavaScript Perform code reviews and ensure code quality and adherence to coding and architectural standards Troubleshoot and debug software issues Continuously learn and keep up to date with the latest technologies and industry trends About you We are seeking a Full Stack Developer with a strong background in TypeScript and JavaScript, capable of developing and maintaining both backend (Node.js with Nest.js framework) and frontend (Vue.js or other modern SPA frameworks) components. The ideal candidate should have expertise in database management, API design (REST and GraphQL), and deployment using AWS cloud services and infrastructure-as-code tools like Terraform/Terragrunt. Soft skills : Being able to analyze problems, think critically, and develop creative solutions is crucial. Good communication skills and ability to work in a team environment. Ideal candidates possess a growth mindset, embracing change and demonstrating a willingness to learn and adapt. Technical skills : Should be adept at writing clean, efficient, and maintainable code using TypeScript and JavaScript to develop both backend and frontend components. It is crucial to have a solid understanding of development concepts, such as working with databases, designing, and implementing APIs (including REST and GraphQL), and handling server-side logic. Ideal candidate should have practical experience working with AWS services, such as EC2, S3, Lambda, and DynamoDB, to deploy and manage cloud-based applications. Additionally, proficiency in infrastructure-as-code tools, is important for efficiently provisioning and managing infrastructure resources in an automated and scalable manner. Experience: 4 to 7 years Education : While not mandatory, relevant educational background or certifications related to software development would be a plus. Languages : Fluency in written and spoken English About you Expertise in Learning Management System administration, especially CSOD. Strong project management skills & Strong customer orientation Analytical and problem-solving skills Rigorous and quality oriented Multi-tasking and ability to self-organize and prioritize in a fast-paced environment. Recognized team player. Ability to manage multiple stakeholders in a global network and to be remotely managed. Solid decision-making skills Facilitation and training/coaching capabilities Good communication (verbal/written skills) Good command of English language Bachelor s degree in human resources, Business Administration, Information technology or other related fields 5+ years of experience in learning processes and system administration. Shared services center and vendor management experience. Why choose us Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. Pursue Progress . Discover Extraordinary .

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

locationsIN - PUNE I GLOBAL BUSINESS SERVICES - GBS (INUNE) time typeFull time posted onPosted 21 Days Ago time left to applyEnd DateMay 14, 2025 (4 days left to apply) job requisition idR25013215 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

locationsIN - PUNE EON GLOBAL BUSINESS SERVICES - GBS (IN1PN) time typeFull time posted onPosted 30+ Days Ago time left to applyEnd DateMay 19, 2025 (9 days left to apply) job requisition idR25011149 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. This position performs general office duties that may include word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings and other duties as assigned. This position may deal with confidential material on a regular basis. About The Role : Create and update - Employee, Vendor and Customer in APPO (document and approval verification, key entry) Handling accounts payable Invoice and payment issue. User will also work on Websir user access, iExpense/iProcurement user access, Oracle user access, ARCS Collection user access. Addressing SMC (ServiceNow) cases raised for Amex Card Issue, GL Account Setup, iExpense Issue, iProcurement/PO/LPO Issue furthermore Other/Miscellaneous issues. Additional activities will include SMC coordination , AP exception daily audit, System setup audit, Oracle APPO country Approvers review, Internal manuals and desk level procedures creation / review, work reporting, handling escalations and mail requests, AD HOC tasks from management (testing, changes etc.) F&A Systems User Support (Oracle APPO) Skills: Excellent written and verbal communication skills Excellent interpersonal skills Good knowledge of MS Office applications Accuracy and attention to details Analytical and problem solving skills Decision making skills Excellent typing speed for data entry Multi-tasking and able to handle high volumes Ability to work in a team and individually with internal customer Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Reporting to the Manager, Support Engineer, and Senior Support Engineer will be key members of the customer success organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Terraform and Terraform Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly product and marketing meetings. The Support Engineer will attend customer meetings as needed to help identify, debug, and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. Responsibilities: Triage and solve incoming support requests via Zendesk within the SLA Document and record all activity and communication with customers in accordance with both internal and external security standards Reproduce and debug customer issues by building or using existing tooling or configurations Attend weekly product engineering meetings to discuss topics pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve processes and tools for normal, repetitive support tasks Periodic on-call rotation for production-down issues Weekly days off scheduled every week on rotation on any day of the week Goals: 30 days: you should be able to - Write a simple TF configuration and apply it in TFE to deploy infrastructure Holistic understanding of (P)TFE and the interaction with the TF ecosystem Successfully perform all common workflows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: you should be able to - Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap (P)TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Apply TF configurations to deploy infrastructure in AWS, Azure, and Google Cloud Author one customer knowledge base article from area of subject matter expertise 90 days: you should be able to - Effectively triage and respond to a production down issue with minimal assistance Run point on a live customer install without assistance Independently find points of error and identify root cause in the customer log files and report relevant details to engineering Implement small bug fixes or feature improvements Reproduce a TF bug or error by creating a suitable configuration Requirements: 4+ years Support Engineering, Software Engineering, or System Administration experience At least 5 years in a customer-facing role Expertise in Open Source and SaaS is a major advantage Excellent presence; strong written and verbal communication skills Upbeat, passionate, and unparalleled customer focus Well-organized, has excellent work ethic, pays attention to detail, and is self-starting Experience managing and influencing change in organizations Strong project management skills Familiarity with Ruby on Rails Experience developing a program, script, or tool that was released or used is an advantage Strong understanding of Linux or Windows command line environments Interest in cloud adoption and technology at scale EDUCATION Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience #LI-SG1 #LI- Hybrid

As a Senior System Administrator for ServiceNow, you will play a critical role in our IT Service Management team at Nokia. You'll ensure the stability and optimal performance of the ServiceNow platform, which supports diverse use cases across the organization. Collaborating closely with cross-functional teams, you will tackle support incidents, enhance system capabilities, and implement new features that streamline processes. The work environment is dynamic and collaborative, with a strong emphasis on innovation and continuous improvement, allowing you the opportunity to make significant contributions to our digital transformation initiatives. You have: Bachelor of Engineering in Computer Science or related field from recognized university with 5-7 years of experience as a ServiceNow Administrator/Developer with a deep understanding of the ServiceNow platform. Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages (Glide Script, AngularJS). Experience with ServiceNow ITSM, CMDB, ITOM, and core modules. ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD). It would be nice if you also had: Familiarity with Agile methodologies and project management tools. Experience with ServiceNow integration tools (REST, SOAP APIs, IntegrationHub). Strong problem-solving, troubleshooting, and analytical skills. ITIL Foundation Certification. Ensure the stability and usability of the ServiceNow platform through proactive monitoring and maintenance. Troubleshoot and resolve support incidents and service requests related to ServiceNow efficiently. Configure and customize the ServiceNow system, including workflow creation tailored to user needs. Manage integrations with third-party tools to enhance ServiceNow capabilities. Implement and oversee change requests, ensuring proper testing and deployment in the ServiceNow environment. Analyze user stories and internal processes to optimize system performance and automate workflows. Lead the deployment of new features and applications while guiding team members on best practices. Collaborate with stakeholders to align ServiceNow services with business objectives and drive continuous improvement.

They will contribute to product growth and development via product and marketing meetings. The Sr. Support Engineer II will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. RESPONSIBILITIES: I WANT TO DO THAT Act as an SME of Terraform products and escalation point within the support team. Act as queue monitor for low SLA or tickets that may need attention. Mentor TSEs on technical knowledge and process Attend weekly leadership meetings Reproduce and debug customer issues by using or building test environments and tools. Act as an Incident Commander (IC) for mission-critical sev-1s for enterprise customers Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Act as an escalation point for tickets that need special attention Serve as an escalation point for TSEs that need assistance with process or other needs Document and record all activity and communication with customers in accordance to both internal and external security standards Attend product engineering meetings to discuss issues pertinent to support and identify ticket trending Collaborate with engineers, sales engineers, sales representatives, and account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation GOALS: I CAN DO THAT 30 days: Holistic understanding of TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Author one customer knowledge base article from area of subject matter expertise 90 days: Ability to effectively triage and respond to a production down issue with minimal assistance Ability to take on Escalation Management duties for SEV-1 Ability to take any Terraform ticket without assistance Ability to independently find points of error and identify root cause by examining log files Ability to create ongoing KB articles that will benefit all customers REQUIREMENTS: I VE ALREADY DONE THAT OR HAVE THAT At least 6+ years of Support Engineering. A minimum of 8+ years DevOps Engineering, Software Engineering, or System Administration experience Production experience with Terraform or Terraform Enterprise preferred Strong written and verbal communication skills technical writing experience a plus Well-organized, excellent work ethic, attention to detail, and self-starting Experience troubleshooting and resolving urgent, high-visibility technical problems Familiarity with Distributed Systems, Microservice architecture, and Containers Interest in cloud adoption and technology at scale Excellent problem solving, analytical, and troubleshooting skills Open to work in a hybrid setup with office location as Noida EDUCATION: Bachelor s degree in Computer Science, IT, Technical Writing, or equivalent professional experience preferred #LI-Hybrid #LI-SG1

5+ years of experience in system administration, with a strong focus on Linux environments (RHEL experience is essential, Rocky Linux experience is a plus). Hands-on experience with installing, configuring, and maintaining Linux operating systems. Experience with virtualization technologies, preferably Nebula or other OpenStack-based platforms. Solid understanding of automation principles and experience with Ansible for configuration management and orchestration. Experience with monitoring tools (e.g., Nagios, Prometheus, Grafana). Strong scripting skills (e.g., Bash, Python) are desirable. Application Installation & Configuration: Deploy and configure various applications critical to our video operations. Automation & Orchestration: Utilize Ansible playbooks to automate routine tasks, application deployments, and system configurations. Monitoring & Alerting: Implement and maintain robust monitoring and alerting systems to proactively identify and resolve infrastructure issues. Troubleshooting & Support: Provide timely and effective troubleshooting and support for system and application-related incidents.

Key Words - RHEL experience , configuration and installation, Ansible, Shell Scripting. Video Ops Linux Sys Admin 5+ years of experience in system administration, with a strong focus on Linux environments (RHEL experience is essential, Rocky Linux experience is a plus). Hands-on experience with installing, configuring, and maintaining Linux operating systems. Experience with virtualization technologies, preferably Nebula or other OpenStack-based platforms. Solid understanding of automation principles and experience with Ansible for configuration management and orchestration. Experience with monitoring tools (e.g., Nagios, Prometheus, Grafana). Strong scripting skills (e.g., Bash, Python) are desirable. Application Installation & Configuration: Deploy and configure various applications critical to our video operations. Automation & Orchestration: Utilize Ansible playbooks to automate routine tasks, application deployments, and system configurations. Monitoring & Alerting: Implement and maintain robust monitoring and alerting systems to proactively identify and resolve infrastructure issues. Troubleshooting & Support: Provide timely and effective troubleshooting and support for system and application-related incidents.

Raj Eye Hospital is looking for Hardware and Networking Professional to join our dynamic team and embark on a rewarding career journey Designing and implementing IT systems and networks Managing the organization's IT infrastructure, including servers, networks, hardware, and software Troubleshooting and resolving IT issues and problems Ensuring the security and integrity of the organization's data and systems Developing and implementing IT policies and procedures Providing technical support to end-users Conducting regular backups and disaster recovery planning Monitoring system performance and making recommendations for improvements Collaborating with other departments to ensure that the IT infrastructure meets business requirements Excellent problem-solving and analytical skills Strong communication and interpersonal skills

Changing the world through digital experiences is what Adobe s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! we're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. we're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. we'realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Join Adobe s Security Engineering team as a Software Development Engineer 2 (Security) and help shape the future of security tooling and automation across the organization. In this role, you'll design and build scalable, secure systems from the ground up driving real-world impact by enhancing Adobe s infrastructure and application security through smart automation and streamlined processes. we're looking for an experienced developer with a strong security mindset someone who thrives in a fast-paced environment and is passionate about delivering reliable, scalable tools that solve complex security challenges. What you'll Do Build, test, and maintain scalable and resilient security tools that help mitigate vulnerabilities and automate manual tasks. Integrate and extend third-party security tools to meet Adobe s unique needs. Collaborate with cross-functional security teams (eg, Architects, Security Partners) to define, design, and deliver custom solutions. Continuously evaluate emerging security tools and make recommendations based on Adobe s needs. Provide on-call support for urgent security incidents, including off-hours and weekends. Create clear, detailed documentation to support long-term maintenance and scaling. Contribute to maturing our internal tools, best practices, and engineering processes. What You Need to Succeed bachelors or masters degree in Computer Science, Cybersecurity, or a related technical field. 3+ years of experience developing security-focused tools or software. Solid understanding of modern security principles, practices, and tools. Hands-on experience with AWS security services (eg, IAM, GuardDuty, CloudTrail); experience with Azure or GCP is a plus. Proficiency in at least one modern programming language Python preferred. Familiarity with web development frameworks such as AngularJS or ReactJS. Strong grasp of DevSecOps practices and experience building/supporting containerized systems. Comfortable working in Linux environments, including scripting, troubleshooting, and system administration. Experience with modern infrastructure tools like Docker, Kubernetes, Terraform, and CloudFormation. Strong problem-solving skills and ability to debug complex systems. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a dynamic team environment. Growth mindset and a focus on delivering long-term, sustainable solutions. The Ideal Candidate Will: Be a strong collaborator who builds trust and inspires confidence. Influence and communicate effectively with peers, stakeholders, and leadership. Focus on outcomes, not personal preferences prioritizing what s best for the team and the business. Think creatively and solve complex problems with minimal direction.

Sage IT is seeking an IAM / CyberArk Support / IDM Engineer (L1 & L2) to join our dynamic security team. This role will provide support for CyberArk and IAM solutions, addressing incidents, managing user access, and ensuring the security of privileged accounts and identities. The candidate will serve as the first line of support (L1) for incidents, escalated issues (L2), and work on critical IAM systems to maintain business continuity and secure access control. The role involves a blend of technical troubleshooting, system administration, and proactive security measures. Key Responsibilities of Level 1 (L1) Support: CyberArk Support: Provide initial support for CyberArk-related incidents, including access issues, password resets, and account provisioning. Assist with user access management, ensuring compliance with access policies for privileged accounts. Monitor the CyberArk vault and user accounts to ensure smooth functionality and identify any access issues. Respond to support tickets in a timely manner and escalate unresolved issues to L2 support. IAM User Management: Assist with user provisioning and de-provisioning for various systems and applications, ensuring users have the appropriate access rights. Help users with basic identity management tasks, such as resetting passwords, unlocking accounts, and verifying access permissions. Maintain the IAM systems user database, ensuring the integrity of records. Incident Logging & Resolution: Log, track, and resolve basic incidents or requests related to IAM systems and CyberArk, ensuring timely resolution. Escalate incidents that cannot be resolved at L1 to L2 support, providing full documentation and context. Assist with user access certification reviews under the supervision of senior engineers. Monitoring & Alerts: Monitor system health, alerts, and logs from CyberArk and other IAM tools to ensure early detection of potential issues. Respond to and troubleshoot common alerts and resolve straightforward access or authentication issues. Documentation & Knowledge Base Updates: Document common support issues and resolutions, updating the internal knowledge base to improve future troubleshooting. Maintain accurate records of user access changes and incidents in the ticketing system. Level 2 (L2) Support Key Responsibilities Advanced CyberArk Support: Provide in-depth troubleshooting for complex CyberArk issues, including issues with safes, vaults, and access controls. Manage CyberArk vaults, Safes, and policies, ensuring the integrity and security of privileged account credentials. Troubleshoot and resolve issues related to CyberArk PAM (Privileged Access Management) configuration and system integrations. IAM Solution Administration: Support the administration of IAM systems, including access control, identity lifecycle management, and role-based access. Manage complex user access requests, including configuring role-based access controls (RBAC) and implementing least-privilege principles. Assist in configuring and integrating IAM solutions with enterprise applications and platforms. System Integration & Automation: Integrate CyberArk and other IAM systems with enterprise applications and other security tools, improving efficiency and security. Automate identity management processes such as provisioning, de-provisioning, and access reviews to streamline workflows. Participate in the integration of MFA (Multi-Factor Authentication) and SSO (Single Sign-On) systems into the IAM framework. Advanced Troubleshooting & Escalations: Take ownership of unresolved L1 issues, providing deeper technical analysis and resolution. Work closely with other IT departments (Security, Network, Operations) to address system vulnerabilities or outages. Perform in-depth analysis of logs and system behaviors to identify root causes of access issues and correct configurations. Continuous Improvement: Identify and recommend improvements in IAM and CyberArk systems to optimize performance, security, and user experience. Stay updated on new IAM technologies and best practices, bringing recommendations for enhancements to the team. Lead the creation and execution of preventative measures to mitigate IAM-related risks. Education Criteria: bachelors degree in Information Technology, Computer Science, Cybersecurity, or a related field (or equivalent work experience). Related Experience: Proven experience (2+ years for L1, 3-5 years for L2) in Identity and Access Management (IAM) and CyberArk administration. Experience in IAM systems such as CyberArk, Okta, SailPoint, Saviynt or Microsoft Identity Manager. Experience in Active Directory , LDAP , and managing privileged accounts . Strong knowledge of CyberArk PAM solutions (eg, Vault, Safes, Access Control policies). Familiarity with IAM-related security protocols like SSO , MFA , OAuth , SAML . Certifications: CyberArk Certified Delivery Engineer (CDE) or other CyberArk certifications preferred. Certified Identity and Access Manager (CIAM) or similar IAM-related certification is a plus. Technical /Soft Skills: Knowledge of Windows Server , Linux , and networking basics. Exposure with PowerShell or other scripting languages for automation tasks would be an added advantage. Experience with SIEM tools and log management platforms for monitoring and incident detection. Understanding of RBAC , Least Privilege principles, and role-based access controls . Soft Skills: Customer-focused attitude with a strong drive to resolve issues promptly. Strong analytical and problem-solving skills. Good communication skills to interact with both technical and non-technical teams. Ability to work under pressure and prioritize tasks effectively. Work Environment: Collaborative and supportive team environment with opportunities for professional growth. Flexible working hours depending on organizational policy.

FactSet is currently seeking a Senior Endpoint Security Engineer to join the global Security team. This is a hands-on role that requires a broad, high level of technical expertise with a focus on endpoint security. The Senior Endpoint Security Engineer will work with groups within the organization to design, deploy, and configure technical controls to protect FactSet endpoints. The individual in the role will help drive FactSet s endpoint security strategy and be a key contributor to several critical projects to enhance the security posture of the organization. Job Responsibilities: Act as a technical SME for the Endpoint Security Engineering team; responsible for the design, deployment, and initial configuration of the next generation endpoint solution(s) Work closely with the Security Operations team and assist with Intrusion Response activity by defining and deploying appropriate security countermeasures Work closely with key IT partners and stakeholders to ensure security tool deployment balances security best practices, corporate usability, and stability Be responsible for the design, deployment, and initial configuration of security endpoint solutions Evaluate systems with the goal of identifying and remediating existing gaps in vendor solutions and platform technologies Performs product evaluations, recommend, and implement products/services for endpoint security. Validates and tests security architecture and design solutions to produce detailed engineering specifications with recommended vendor technologies Develops, tests and operates enterprise endpoint detection response, and software deployment tools Reviews and recommends the installation, modification, replacement of hardware, or software components and any configuration change(s) that affects security Job Requirements: Overall, 5-7 years relevant experience with at least 2 years in endpoint security engineering Linux/UNIX, Windows, and/or Mac system administration Experience with client authentication and system management solutions for Windows and non-Window clients Proficiency with Microsoft Windows administrative tools, and Unix/Linux command line Hands-on technical expertise with common endpoint security controls such as endpoint antivirus, endpoint response, host logs Familiarity with other common security infrastructure such as firewalls, intrusion detection/prevention systems, vulnerability scanners, encryption, SIEM, identity and access management Functional understanding of scripting languages (Batch, PowerShell, Python, etc) Familiarity with security best practices and industry standards (eg, NIST, CIS, ISO27002, COBIT, etc) Participate as a member of an on-call rotation bachelors degree in Information Security, Security Assurance, Computer Science or related fields Excellent written and verbal communication skills Technical understanding of cloud computing components and controls Able to deliver quality results in a high-energy/high-pressure environment Ability to multi-task and manage demands of many projects, issues, and tasks Ability to perform duties with minimal supervision

Advent Global Solutions is a premier SAP Enterprise Solutions and IT Services Company (a Certified SAP Services Partner with SAP America) established in Houston, Texas, in 1997. Today, Advent Global Solutions, Inc. (AGS) has its presence globally with regional offices in Houston, Chicago, and San Jose and in India. AGS provides end-to-end IT services with a strong core competency in SAP Enterprise Solutions. We also have many consultants on our payroll; currently some of them are available immediately for new assignment anywhere in USA. Job Position- System Administration Experience- 3 Yrs- 5 Yrs Location- Hyderabad Shift- Night Responsibilities- Install and configure servers, networks, and system software. Monitor and maintain IT infrastructure for optimal performance. Implement security measures and perform regular system updates and backups. Troubleshoot and resolve hardware, software, and network issues. Provide technical support to users and manage access controls and permissions. Interested candidates please send the resume to dipsikhad@adventglobal.com Thankyou. Dipsikha Das

Position Summary Work in IT Infrastructure and Operations Support team to support the Axtria development environment Job Responsibilities Ensuring smooth operations of IT hardware software Training operations team to use software and hardware in a proper effective manner IT Asset management regular backups server management Quick learner who is updated on latest technologies Education BE/B.TechMaster of Computer Application Work Experience 0-5 years of relevant experience in a large/midsize IT services/Consulting/Analytics Company Behavioural Competencies Customer focusProblem solvingLearning on the flyDrive for result Technical Competencies LINUXVmWareLAN

A versatile professional skilled in C++ programming, hardware/software design, and customer support. Adept at guiding and mentoring others to own domain of expertise, analyzing technical requirements, and resolving complex issues. Possesses hands-on expertise in Linux OS, CI/CD, and system configuration, with a passion for continuous process improvement and high-quality standards. You have: Graduate or post-graduate in engineering discipline with 3+ years of experience in C++ and object-oriented programming. Experience in Linux OS, Docker, and deployment in virtual environments. Experience with CI/CD, Mercurial (Git), and build development. Experience in shell scripting and Python for system administration and automation. It would be nice if you also had: Knowledge of XML, XSLT, and data migration. Knowledge of networking protocols like Ethernet, L2/L3, TCP/UDP/TLS, and PON/DSL. Familiarity with Netconf/Yang for network configuration. Contribute to the development of integrated hardware/software systems by applying programming and technical troubleshooting skills. Solve customer issues by diagnosing complex problems across hardware and software, and recommending actionable solutions. Assist in the development and release of software and hardware updates, ensuring they meet customer requirements and technical standards. Mentor new team members, offering guidance on processes and tasks, which fosters knowledge sharing and a collaborative environment. Engage in the design, development, and testing of products to ensure the continuous evolution of systems. Enhance understanding of new technologies, such as multi-core systems, Docker, and XML-based data migration, to stay ahead in system development and operations.

About PhonePe Group: Culture Job Responsibilities of Specialist - HR Digitalization HR Systems domain -- IT project mode and systems operations mode based on need: Gather business change requirements/enhancements; raise configuration change requests; ensure configuration changes; change control process, testing and roll-out; maintain system documentation. Learn-as-per-need, Coach team members on techno-functional aspects, provide end user support and training Periodic system updates and validations as required across Development/Test; Preview/Stage and Production environments Interface with the software/services vendor s Customer Success/Technical Support team for select change requests, issue resolution and keeping track of system updates Maintain organization masters and proactively manage system-wide impact of changes System-related issues categorization, prioritization, tracking and timely closure through Employee Helpdesk Troubleshooting and carrying out independent Root-Cause Analysis (RCA) Interface with auditors: IT Application Controls and IT Governance System Administration (Primary) - Core System of Records (SAP SuccessFactors) : Module scope within SAP Cloud Platform (SCP) and SAP SuccessFactors: Employee Central, Onboarding2.0 B. System Administration (Secondary) - Systems Adjacent to SAP SuccessFactors : System administration, maintenance and enhancement of niche systems: Applicant Tracking System (Greenhouse), SAP BTP and HANA Database Desired Qualifications and Skills: B.Tech with 6-8 years of experience, ideally in Comp. Sci. / IT / Electronics / Communication (Techno-functional mindset is mandatory; MBA is optional) Good understanding of HR Information Systems, their implementation and support Technical expertise in managing integrations between systems Sound knowledge of SAP CPI / SAP Cloud Integration Strong interpersonal and communication skills including documentation Problem-solving / Trouble-shooting: Active identification, participation and resolution Disciplined execution and tracking of tasks Good knowledge of MS Office / Google Suite

Job Summary: We are seeking an accomplished Staff Engineer specializing in DevOps to join our team. The ideal candidate will possess deep technical expertise in DevOps practices, cloud infrastructure, automation, CI/CD pipelines, and infrastructure design, combined with strong problem-solving and leadership skills. As a Staff Engineer, you excel at identifying inefficiencies and implementing solutions that transform operations and boost productivity. You deeply understand operational challenges and customer needs, delivering practical, scalable solutions that exceed expectations. Your leadership fosters collaboration and innovation, and you thrive in environments where persistence, knowledge sharing, and inclusivity are highly valued. Minimum Qualifications Bachelor s degree or equivalent practical experience; Master s degree preferred. 8 years of experience in DevOps, system administration, or infrastructure automation. 5 years of hands-on experience with cloud platforms like AWS, Azure, or Google Cloud, leveraging services like EC2, S3, Lambda, Kubernetes, and related technologies. Strong proficiency with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or ARM templates. Demonstrated experience building, deploying, and maintaining CI/CD pipelines and automating software delivery workflows. Expertise in containerization and orchestration using Docker and Kubernetes. Deep understanding of monitoring, observability, and incident response practices using tools like Prometheus, Grafana, New Relic, or Datadog. Strong communication and leadership skills, with experience collaborating across cross-functional teams. Good to have: proficiency in scripting and programming (e.g., Python, Go, or Bash). Responsibilities Lead the design, automation, and operation of cloud infrastructure and deployment workflows to ensure scalability, reliability, and performance. Design and build CI/CD pipelines to streamline software delivery processes, reducing deployment times and enhancing developer productivity. Develop and maintain tools and processes for infrastructure automation, ensuring consistency and scalability. Collaborate with development teams to implement DevOps best practices, including continuous integration, continuous delivery, and monitoring. Optimize and maintain containerized environments using Docker and orchestration platforms such as Kubernetes. Drive initiatives to improve system performance, availability, and cost-efficiency in cloud environments. Implement and refine monitoring, logging, and alerting systems to provide deep visibility into operational systems and services. Support a culture of automation, operational excellence, and continuous learning across engineering teams. Mentor team members and guide the adoption of DevOps practices throughout the organization. Stay updated with emerging trends in DevOps, cloud computing, and infrastructure automation to implement innovative solutions.

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR DEEPIKA 9008727428 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

JOB DESCRIPTION - IT HELP DESK ANALYST LOCATION: Vikhroli West, INDIA Job Title: IT Help Desk Analyst Shift-24*7 PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current. EDUCATION & WORK HISTORY: Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing both remote and onsite assistance, and ensuring that configured services operate smoothly across multiple platforms. You will work within a defined operating model and processes, focusing on delivering high-quality support to enhance system performance and reliability. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the implementation of technology at the operating system level across all server and network areas. Conduct basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. Strong understanding of server and network management. Experience with troubleshooting and resolving technical issues. Familiarity with various operating systems and software solutions. Ability to document technical processes and solutions effectively. Additional Information: The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration. This position is based at our Kolkata office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud Infrastructure Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Proactively identify and resolve technical issues within critical business systems. Collaborate with cross-functional teams to troubleshoot and resolve software problems. Develop and implement solutions to enhance system performance and reliability. Provide technical support and guidance to end-users. Document processes, procedures, and troubleshooting steps for future reference. Professional & Technical Skills: Must To Have Skills: Proficiency in ControlM Administration. Good To Have Skills: Experience with Cloud Infrastructure. Strong understanding of system administration and troubleshooting. Knowledge of ITIL framework and incident management processes. Experience in scripting languages like Shell or Python. Ability to analyze and interpret system logs for issue resolution. Additional Information: The candidate should have a minimum of 3 years of experience in ControlM Administration. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education