Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 5+ years of experience in Customer Service or Technical Support Experience with Cisco Nexus and IOS technologies Experience with F5 ASM and LTM configuration and troubleshootin Installation, configuration, upgrading, troubleshooting and system administration of WebSphere MQ and IIB on various platforms like Unix, AIX and Windows platforms. Having very good experience in Web Sphere MQ v7.0, v7.5, v8.0, v9.0 and IIB 9.0, v10.0 and configuring Queue managers. Troubleshooting and Managing IBM Web sphere MQ queues, channels, listeners, intercommunications (TCP/IP). Enabling Triggering on MQ queues based on the requirement of various interfaces. Installation and configuration IBM Web sphere MQ v8.0, v9.0 and IIB v10.0 on Linux and windows servers. Performed admin tasks using MQSC scripts and Monitoring the Queue managers. Configured and implemented Distributed Queuing on Client/Server architectures. Experienced in setting up MQ queue manager Cluster environment like Cluster Distribution and Workload Balance Management environments. Create and maintain good technical documentation. Knowledge on IBM integration bus to create the Integration nodes, Configuration Manager & Integration servers. Good Knowledge in MQ SI commands to Create, Start &Stop of the Broker Objects. Good knowledge on Upgradation & Migration process. Good knowledge on Bar file deployments through toolkit as well as command mode also. Configuring Integration nodes by setting up the database connections like, ODBC/JDBC connections. Experience in working with RDBMS like Oracle and SQL Server. Working knowledge with Incident tickets and Change requests on day-to-day basis. Guided the new team members on the project description. MQ Backup & Recovery process. to work in different shift timing to support customers. 24x7 Production control support and on-call support. Good attitude towards corporate environment. Good communication skills, Need to participate in client meetings. Handle regular day to day IT Infra operations. Working on Service Desk tickets. Coordinating with IT stake holders to fix the issues. Participate in internal/external audits to showcase the IT compliance status. Perform the IT related task and update the status higher management on regularly. Participating in Day/Weekly status review meetings Excellent oral and written communication skills Experience in tuning and configurations. Ability to obtain and maintain a Minimum Background Investigation (MBI) Domain with proven experience in Middleware Operations. Client Meetings, External Audit. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Essential Roles & Responsibilities: Overall responsible for up gradation, fix packs, configuration, and maintenance of DP, APIC, APC & IIB and MQ. Use the API Dev Portal to manage the lifecycle of APIs across multiple API catalogs Maintain security profile of IBM DP, APIC and APC using TLS profiles and other mechanisms to ensure a secure operating environment Configurations using CMC – organizations, catalogues, spaces, Authentication, plans etc., Monitor the performance of APIs and address any issues in a timely manner Backup and restore of IBM API Connect & APC configuration data Perform DR of APC & APIC as per bank requirement Documentation of system configurations, processes, procedures and also follow them. Coordinating with OEM for resolving the tickets and security points raised by internal security team Patching activities should be carried out Manages technical rollout, perform PIR and post deliverable support/technical strategy User management for developer activities, manage RBAC and privileges for Integration layer Provide technical support, guide developers and other stake holders(including/coordinating with IBM Tech Support) in troubleshooting and debugging issues related to API Connect, Datapower, API connect & IIB and MQ. Enabling Triggering on MQ queues based on the requirement of various interfaces. Performed admin tasks using MQSC scripts and Monitoring the Queue managers. Configured and implemented Distributed Queuing on Client/Server architectures. Create and maintain good technical documentation. Configuring Integration nodes by setting up the database connections like, ODBC/JDBC connections. 24x7 Production control support and on-call support. Ability to obtain and maintain a Minimum Background Investigation (MBI) Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Professional and Technical Expertise: A minimum of 8+ years of overall experience in IT API Gateway, IIB & MQ with proven experience in Middleware Operations. Experience in creating, installing, managing and supporting the API components of IBM which includes Data power & API Connect Hands on experience on up-gradating the existing platforms to latest version of IBM products Installation, configuration, upgrading, troubleshooting and system administration of WebSphere MQ and IIB on various platforms like Unix, AIX and Windows platforms. Having very good experience in Web Sphere MQ v7.0, v7.5, v8.0, v9.0 and IIB 9.0, v10.0 and configuring Queue managers. Experienced in setting up MQ queue manager Cluster environment like Cluster Distribution and Workload Balance Management environments. Experience in working with RDBMS like Oracle and SQL Server. Experience in tuning and configurations. Working knowledge with Incident tickets and Change requests on day-to-day basis. Preferred Professional and Technical Expertise: Certification in API Connect, IIB or MQ will be added advantage. Good Knowledge in MQ SI commands to Create, Start &Stop of the Broker Objects. Good knowledge on Up gradation & Migration process. Good knowledge on Bar file deployments through toolkit as well as command mode also. Knowledge on IBM integration bus to create the Integration nodes, Configuration Manager & Integration servers. Good attitude towards corporate environment. Good communication skills. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Role & responsibilities: Under direction of the Head of IT, define IT Infrastructure strategy, architecture and standards including voice and data network, systems and storage, systems management, virtual server technology, Video Conferencing, SSO, MFA, Web Sites, SharePoint, Active Directory, and cloud computing to ensure effective operations. Manage and secure the organizations digital workplace using Microsoft 365 and Intune by enabling secure communication and collaboration (Teams, Exchange, SharePoint) while enforcing device compliance, application deployment, and data protection policies across all endpoints. Ensure high availability and reliability of call center infrastructure, including telephony systems (VoIP), CRM integrations, workforce management tools, and real-time monitoring dashboards, to minimize downtime and maintain service quality. Oversee the monitoring, maintenance, upgrade, and administration of all IT systems, including network infrastructure, servers, storage, databases, desktops / laptops, and peripherals to achieve availability, performance, and security objectives. Ensure a stable and highly available enterprise computing environment, including effective customer communications, problem solving, root cause analysis, and remediation. Develop and execute standard operating processes and automation, including vulnerability management program, hardware refresh strategy, service request & change management processes. Drive initiatives to reduce manual effort through automation and process improvement. Oversee IT operations and supervise current IT staff who provide technical support to team members across the company on a variety of software, hardware, and networking issues. Train and mentor infrastructure team to ensure the reliability, availability, and security of our computing environment, while promoting individual growth and career development. Oversee and collaborate with security vendors and business stakeholders to ensure the security of our infrastructure. Remain current with emerging technology and its applicability to our business. Maintain good relationships with internal and external stakeholders. Identify, track, and manage technology platform risks and issues. Serves as escalation point to resolve technology issues, formulate contingency plans, and communicate status to leadership. Interface with application teams to ensure application availability and data integrity. Define and communicate project milestones, service level agreements and resource allocation to IT leadership team, department leads, support staff, and end users. Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss. Analyze IT infrastructure and system performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs. Oversee and ensure compliance for security and privacy regulations of systems, networks, and enterprise information. Preferred candidate profile: Bachelors degree in Information Technology, Computer Science, or Related Field. 10+ years’ experience in a combination of systems administration, networking, security, and risk management for corporate and remote offices. 3+ years’ experience as a manager of technology infrastructure and security demonstrating increasing levels of responsibility. Expertise in MS Azure cloud environments. Experience as SharePoint Administrator preferred. Extensive experience working in a team-oriented, collaborative environment. Strong people management skills. Proven experience in IT infrastructure strategic planning and development and policy development. Experience and knowledge of project management principles, including ownership of project scope, scheduling, resources, risk, and issue management. Ability to communicate technical information to non-technical users. Willingness to work flexible hours, including nights, weekends, and holidays, as required. Preferred experience in multifamily industry.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing exceptional communication skills to keep world-class systems running. Collaborate with cross-functional teams to identify and resolve issues, utilizing your expertise in Microsoft Windows Desktop Management and Desktop Transformation. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of system and application support, with the ability to accurately define and resolve client issues. Excellent communication skills, with the ability to effectively interface with clients and collaborate with cross-functional teams. Solid grasp of product knowledge, with the ability to interpret and design effective solutions. Experience with troubleshooting and problem-solving, with the ability to ensure the smooth functioning of systems and applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve utilizing your expertise in Microsoft Windows Desktop Management to accurately define and resolve client issues. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management. Collaborate with cross-functional teams to deliver quality solutions and maintain world-class systems. Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of IT Operations and system/application support. Excellent communication and problem-solving skills. Ability to collaborate with cross-functional teams and deliver quality solutions. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in IT Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office.

Skill required: IX Intelligent Capital Project Operations - Low Carbon Grid Capital Projects Designation: Capital Projects Associate Manager Qualifications: BE Years of Experience: 10 to 14 years What would you do? Industry X operations enables end-to-end operations integration through data & digital twin to operate client core processes and client product centric operations. Moving to an intelligent operating model powered by data, digital technologies and talent unlocked value at the 'seams'-As a Project management SME, you will be involved in key streams like Scheduling, Risk management, Budgeting of Electric transmission infrastructure development projects to meet the client as well as organization-s needs. You will be responsible to manage the wider project management stakeholders which includes Directors, senior management and key resources internally and outside the business.-You will assist onshore and offshore teams, and client team by providing with them tactical support including development and implementation of process, governance and analyzing the performance of the project for control and monitoring.Investment project management and control capabilities related to grid assets to enable the energy transition (e.g. transmission interconnections). What are we looking for? -Problem-solving skillsTechnical Skills-Experience working with and managing large electric transmission projects.-Knowledge and understanding of the project management fundamentals.-Exemplifies knowledge of finance fundamentals for reporting and analysis.-Good experience in managing a large team in offshore and onshore with good communication strategy.-Must have excellent analytical thinking skills and problem-solving abilities.-Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel) Roles and Responsibilities: Operational Responsibilities-Project manager is responsible for managing the streams for Schedule, Budget, Risks, Issues for major Electric transmission infrastructure development projects.-Project manager will be in involved in managing the outlining scope, timelines, and resource requirements for major Electric transmission infrastructure development projects.-Lead a multidisciplinary project team, provide a clear direction and goals to team member, foster collaboration and effective communication to the team.-Responsible for developing and manage the project budget, monitor the costs, identify variances an implement corrective actions.-Ensure cost-effectiveness in procurement and resource allocation.-Responsible for managing the risk governance in entire project lifecycle and support for developing the mitigation strategies along with implement of contingency plans.-Evaluate and manage changes to the project scope, assess the impact of changes on budget and schedule and communicate the changes effectively to all stakeholders.-Prepare regular progress reports for management and stakeholders, captured lesson learned for continuous improvement.-Ensure all project deliverables are met, all procurement and contracts are closed, develop a project repository in organizational knowledge asset for future reference. Qualification BE

Skill required: IX Intelligent Capital Project Operations - Low Carbon Grid Capital Projects Designation: Capital Projects Specialist Qualifications: BTech Years of Experience: 7 to 11 years What would you do? As a contract administrator analyst, you will be involved in developing, negotiating, and evaluating company contracts to meet the client as well as organization's needs. You will be responsible to provide ensure that parties involved are complicit with the terms of the contract, as well as ensuring that all contracts abide by local and regulatory laws. You will assist onshore and offshore teams, and client team by providing with them tactical support including managing the contracts strategy generating reports on the status of existing agreements, negotiating contract terms, conditions and pricing and follow up to ensure execution according to the negotiated terms, creating standardized language for new contracts analyzing and reporting on specific risks associated with contracts.Operational Responsibilities Contract administrators are responsible for creating, reviewing, and revising contracts to ensure that they accurately reflect the terms and conditions agreed upon by all parties. Contract administrator must have excellent negotiation skills to ensure that contracts are favorable to their organization. After a contract is signed, the contract administrator must ensure that all parties fulfill their obligations under the contract and that the contract is implemented as intended. Contract administrator must identify and mitigate any potential risks associated with the contract. Contract administrator must ensure that all parties comply with the terms and conditions of the contract and with relevant laws and regulations.Investment project management and control capabilities related to grid assets to enable the energy transition (e.g. transmission interconnections). What are we looking for? MUST HAVETechnical Skills Experience working with and managing contracts in coordinating large projects. Knowledge and understanding of the legal requirements involved in specific contracts. Exemplifies knowledge of contract law, accounting principles and finance. Possesses superior attention to detail to spot inconsistencies in contracts. Must have excellent analytical thinking skills and problem-solving abilities. Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel) Infrastructure Planning Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications BTech

Skill required: IX Intelligent Capital Project Operations - Low Carbon Grid Capital Projects Designation: Capital Projects Specialist Qualifications: BTech Years of Experience: 7 to 11 years What would you do? As a contract administrator analyst, you will be involved in developing, negotiating, and evaluating company contracts to meet the client as well as organization's needs. You will be responsible to provide ensure that parties involved are complicit with the terms of the contract, as well as ensuring that all contracts abide by local and regulatory laws. You will assist onshore and offshore teams, and client team by providing with them tactical support including managing the contracts strategy generating reports on the status of existing agreements, negotiating contract terms, conditions and pricing and follow up to ensure execution according to the negotiated terms, creating standardized language for new contracts analyzing and reporting on specific risks associated with contracts. Contract administrators are responsible for creating, reviewing, and revising contracts to ensure that they accurately reflect the terms and conditions agreed upon by all parties. Contract administrator must have excellent negotiation skills to ensure that contracts are favorable to their organization. After a contract is signed, the contract administrator must ensure that all parties fulfill their obligations under the contract and that the contract is implemented as intended. Contract administrator must identify and mitigate any potential risks associated with the contract. Contract administrator must ensure that all parties comply with the terms and conditions of the contract and with relevant laws and regulations. Contract administrator must establish and maintain positive relationships with all parties involved to facilitate effective collaborationInvestment project management and control capabilities related to grid assets to enable the energy transition (e.g. transmission interconnections). What are we looking for? Mechanical Engineering Contract management Contract Negotiations Capital Project Controls & Analytics Capital Project Services Experience working with and managing contracts in coordinating large projects. Knowledge and understanding of the legal requirements involved in specific contracts. Exemplifies knowledge of contract law, accounting principles and finance. Possesses superior attention to detail to spot inconsistencies in contracts. Must have excellent analytical thinking skills and problem-solving abilities. Expert level capability in use of desktop software (MS Office Suite, with focus on analytical skills in Excel) Strong analytical and problem-solving mindset. Ability to simplify complex tasks and drive efficiencies. Proficient with MS Office Excel, Word, and PowerPoint. ERP experience. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications BTech

Skill required: Marketing Operations - Hyper Text Markup Language (HTML) Designation: Digital Content Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English - Intermediate What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designYou will be responsible for working primarily on HTML (Hypertext Markup Language) which is a set of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page. It describes the structure of text-based information in a document by denoting certain text as links, headings, paragraphs and lists as well as to supplement that text with interactive forms, embedded images and other objects--typically for developing web pages. What are we looking for? . Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Marketing Operations - Hyper Text Markup Language (HTML) Designation: Web Developer New Associate Qualifications: Any Graduation Years of Experience: 0 - 1 Year What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designYou will be responsible for working primarily on HTML (Hypertext Markup Language) which is a set of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page. It describes the structure of text-based information in a document by denoting certain text as links, headings, paragraphs and lists as well as to supplement that text with interactive forms, embedded images and other objects--typically for developing web pages. What are we looking for? HTML DeveloperWeb and Email Development Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Dynatrace Administration Good to have skills : System Monitoring Tools & Techniques Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. # typical day of the job based on the provided DESCRIPTION. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure effective communication with clients. Implement system monitoring tools and techniques. Conduct regular system health checks. Professional & Technical Skills: Must To Have Skills:Proficiency in Dynatrace Administration. Good To Have Skills:Experience with System Monitoring Tools & Techniques. Strong understanding of system monitoring principles. Ability to troubleshoot and resolve system issues efficiently. Knowledge of ITIL framework for service management. Additional Information: The candidate should have a minimum of 5 years of experience in Dynatrace Administration. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with clients to understand their issues and provide effective resolutions. Interpret client issues and design appropriate solutions based on deep product knowledge. Ensure smooth system operations by monitoring and resolving any technical issues. Maintain a high level of customer satisfaction by providing exceptional support. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Operations. Strong understanding of network security principles and protocols. Experience in implementing and managing network security solutions. Knowledge of firewall technologies and intrusion detection/prevention systems. Familiarity with network monitoring tools and incident response procedures. Additional Information: The candidate should have a minimum of 5 years of experience in Network Security Operations. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Proficiency in Excel and other spreadsheet software:Ability to create and manage complex spreadsheets, use formulas, and analyze data.Basic accounting knowledge:Understanding of fundamental invoice principles and practices.Project Management:Ability to manage billing projects and coordinate with different departments.Negotiation Skills: Handling billing disputes and negotiations with clients effectively. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts

Skill required: Marketing Operations - Hyper Text Markup Language (HTML) Designation: Digital Content Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designSet of markup symbols or codes inserted in a file intended for display on a World Wide Web browser page. It describes the structure of text-based information in a document by denoting certain text as links, headings, paragraphs and lists as well as to supplement that text with interactive forms, embedded images and other objects--typically for developing web pages. What are we looking for? Cascading Style Sheets (CSS) Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Chennai office. work from office is mandatory for all working days A 15 years full time education is required. Qualifications 15 years full time education

Skill required: Tech for Operations - Visual Basic for Applications (VBA) Programming Language Designation: SW/App/Cloud Tech Support Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Create automated workflows in Excel for sharing data, importing data from databases, and more. Perform advanced data analyses. Develop macros using VBA to streamline and accelerate project completion. Target automation that efficiently supports existing processes and optimizes workflows between Office programs such as Access and Excel.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationA software that enables building user-defined functions (UDFs), automating processes and accessing Windows API and other low-level functionality through dynamic-link libraries (DLLs). What are we looking for? Create automated workflows in Excel for sharing data, importing data from databases, and more. Perform advanced data analyses. Develop macros using VBA to streamline and accelerate project completion. Target automation that efficiently supports existing processes and optimizes workflows between Office programs such as Access and Excel. Familiarity with the Excel interface (Ribbon). Basic understanding of array and looping construct. Willingness to experiment and explore. Be able to name cells and ranges. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designCampaign Management focuses on planning, executing, tracking and analysis of direct marketing campaigns. The team is responsible for the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. The team is accountable for analyzing the effectiveness of marketing campaigns using ROI calculations. The role may require for you to have a good understanding of digital marketing, email marketing and technologies like Salesforce Marketing Cloud, Salesforce CRM, Salesforce Automation studio, Google DV360 and Responsys. What are we looking for? Customer Support Operations Problem-solving skills Agility for quick learning Hands-on experience with trouble-shooting Digital Marketing Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Test Automation Lead Project Role Description : Lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions. Must have skills : Atlassian JIRA Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Test Automation Lead, you will lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy, and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions. Roles & Responsibilities: Expected to be an SME Jira System Administration User and Permission Management Workflow and Customization Reporting and Dashboards Incident Management and Troubleshooting Training and Documentation Security and Compliance Professional & Technical Skills: Must To Have Skills:Proficiency in Atlassian JIRA Admin Strong understanding of JIRA instances Experience Jira System Administration and User and Permission Management Workflow and Customization Reporting and Dashboards Incident Management and Troubleshooting Training and Documentation Security and Compliance Experience with continuous integration and continuous deployment tools Familiarity with Agile methodologies Additional Information: The candidate should have a minimum of 5 years of experience in Atlassian JIRA This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Kinaxis Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities -Play the integration architect role on Kinaxis implementation projects. -Engage with client stakeholders to understand data requirements, carry out fit-gap analysis and work on overall integration architecture landscape. -Review and analyze data provided by client along with its technical & functional intent and inter dependencies. -Guide integration team to build and deploy effective integration packages to validate and transform customer data for integrated business planning and analytics. Key Qualifications (Must Have)-Minimum 10 to 15 years of experience of implementing ETL solutions to integrate Kinaxis Rapid Response and similar other SCM software in client environment. -Should have played Integration Architect role in at least 2 Kinaxis implementation projects. -Working experience in designing integration packages with ETL tools-Experience of leading technical design for inbound / outbound processes-Advanced understanding of Kinaxis Data models, namespaces and partitions-Advanced understanding of Rapid Response Integration Models (Batch, API, Webservices etc)-Advanced understanding of Rapid Response System Administration-Strong collaborator- team player- and individual contributor. -Strong communication skills with comfort in speaking with business stakeholders. Strong problem solver with ability to manage and lead the team to push the solution and drive progress.Preferable Qualifications (Nice to Have)-Talend experience will be an added advantage-Rapid Response Integration Consultant certification will be a plus-SQL/SSIS experience will be an added advantage Professional Attributes -Proven ability to work creatively and analytically in a problem-solving environment. Proven ability to build, manage and foster a team-oriented e-environment -Desire to work in an information systems environment -Excellent communication written and oral and interpersonal skills. Educational Qualification BTech/BE/MCA Additional Information Open to travel - short / long term Qualifications 15 years full time education

Project Role : Infrastructure Consulting Practitioner Project Role Description : Support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands. Apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Must have skills : Linux Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Consulting Practitioner, you will support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance, and meet dynamic business demands. Apply infrastructure improvements across the workplace, network, data center, and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Implement infrastructure improvements across various IT domains. Analyze and optimize IT infrastructure for operational efficiencies. Collaborate with clients to understand their business needs. Provide recommendations for infrastructure enhancements. Ensure seamless integration of new technologies into existing infrastructure. Professional & Technical Skills: Must To Have Skills: Proficiency in Linux Operations. Strong understanding of IT infrastructure design and implementation. Experience in optimizing IT infrastructure for performance. Knowledge of network architecture and data center operations. Hands-on experience in managing IT infrastructure projects. Additional Information: The candidate should have a minimum of 3 years of experience in Linux Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SUSE Linux Administration Good to have skills : Linux, Linux Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will also perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with team members to analyze, design, and develop software solutions. Conduct code reviews and provide feedback to ensure code quality. Troubleshoot and debug software applications to resolve issues. Stay updated with the latest technologies and trends in software development. Assist in the documentation of software designs and technical specifications. Professional & Technical Skills: Must To Have Skills: Proficiency in SUSE Linux Administration. Good To Have Skills: Experience with Linux, Linux Operations. Strong understanding of system administration and maintenance in SUSE Linux environment. Knowledge of shell scripting and automation tools for system tasks. Experience in configuring and managing Linux servers and services. Familiarity with virtualization technologies like VMware or KVM. Additional Information: The candidate should have a minimum of 3 years of experience in SUSE Linux Administration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Netapp Storage Area Network (SAN) Administration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite, across all server and network areas, and for particular software solutions/vendors/brands. Your work includes L1 and L2/basic and intermediate level troubleshooting. Roles & Responsibilities: Lead the Team governance and support the operations as SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Implement technology at the operating system-level. Perform hardware/software support. Conduct L1 and L2/basic and intermediate level troubleshooting. Professional & Technical Skills: Must Have Skills: Proficiency in NetApp Storage Area Network (SAN) Administration. Must have Skills: in Hitachi Storage Administration Handson experience in managing large SAN Fabric on brocade and Cisco Director switches. Strong understanding of storage area network administration. Experience in troubleshooting SAN related issues. Knowledge of NetApp and Hitachi storage solutions. Familiarity with storage protocols such as iSCSI and Fibre Channel. Additional Information: The candidate should have a minimum of 8 years of experience in NetApp and Hitachi Storage Area Network (SAN) Administration. This position is based at our Noida office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities: Epic Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: Must To Have Skills:Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB) Experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 5 years of experience in EPIC Systems. This position is based at our Chennai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. Your role will involve collaborating with cross-functional teams, making key decisions, and providing solutions to problems. This is an exciting opportunity to showcase your expertise in SAP BASIS Administration and contribute to the success of our projects. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the effort to design, build, and configure applications Act as the primary point of contact for application-related matters Oversee the entire application development process Collaborate with cross-functional teams to ensure successful implementation Professional & Technical Skills: Must To Have Skills:Proficiency in SAP BASIS Administration Good To Have Skills:Experience with cloud technologies Strong understanding of SAP BASIS Administration principles and best practices Experience in managing SAP landscapes and system administration Knowledge of SAP security and authorization concepts Familiarity with SAP performance tuning and optimization techniques Additional Information: The candidate should have a minimum of 5 years of experience in SAP BASIS Administration This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : AppDynamics Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:-Manage the hosting and maintenance of the AppDynamics SaaS environment, ensuring high availability and performance. Conduct regular patching and updates of the AppDynamics server version to keep the environment current with the latest enhancements and features. Troubleshoot and resolve issues related to AppDynamics performance and functionality, working closely with engineering teams and stakeholders. Monitor system health, performance metrics, and alerts to proactively identify and address potential issues. Collaborate with the product management team to understand new features and enhancements in AppDynamics and incorporate them into our environment. Document processes, troubleshooting guides, and best practices related to AppDynamics operations. Act as a point of contact for customer inquiries related to AppDynamics functionality and performance. Participate in the planning and execution of system upgrades and migrations Professional & Technical Skills: Must To Have Skills: Proficiency in AppDynamics Administration. Strong understanding of system administration and troubleshooting. Experience in managing and maintaining production systems. Knowledge of network configurations and protocols. Hands-on experience in software installation and configuration. Additional Information: The candidate should have a minimum of 3 years of experience in AppDynamics Administration. This position is based at our Gurugram office. A 15 years full-time education is required.