Any Graduate End user support for Windows 10, MS Office, One Drive, MacOS, Printers ,O365 OS Installation, Configuration &Troubleshoot issues, ticketing Tools Knowledge in DNS,DHCP Only Fresher Sal : 15k - 35k interested Call Bharathi HR 8438487023 Required Candidate profile Immediate Joiner MS Office Only Male Candidates 2019- 2024 Training will be provided Good Communication Quick Learner Team Worker

Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ticketing Tools Call DIVYA HR 9843987011 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

Role & responsibilities System setup and maintenance, network management, technical support, security and back up , software development and documentation, Preferred candidate profile candidate with proficiency in windows networking and cloud platforms , smooth operations of computer system networks, software , hardware and ERP to meet the needs of organisation.

mispa Technologies Senior System Engineer Monitoring & DevOps - mispa Technologies Position : Senior System Engineer Monitoring & DevOps Grow and shape a secure future together with us! mispa Technologies is an innovative IT security services and solution provider with head office in Langenfeld (Rhineland), Germany and Dev & Operations Center in Cochin (India). We focus on leading German based international companies and deliver IT consulting, technology services and managed services that use Innovative Technologies. As a fast-growing IT security service provider focusing on managed services, solution development and service automation, we offer you an environment in which you can work with an international team and apply your skills in terms of innovation and creativity. You will have the unique opportunity to be part of a team where you can explore multiple areas such as Infrastructure Security services, Cyber Security, Automation, DevOps and Software Development. We rely on strong teamwork, and a strong customer focus and are looking for people who enjoy setting new horizons in their career and want to make a difference. As Senior System Engineer Monitoring & DevOps, responsible for the development, setup, implementation, and management of the monitoring and DevOps infrastructure. mispa as a global MSSP (managed security service provider), you build the architecture for managing multiple clients and make the architecture capable of delivering the service efficiently and seamlessly. You design the Implementation and Integration of client infrastructure, you ensure as service owner the System administration and management of service and ensure the enhancements with focus of service efficiency and improvements. You will be working with development, automation, and system owners to design and implement business requirements and you will analyze the requirements of the technical and functional areas and build a scalable monitoring service portfolio. This role offers a unique chance to accelerate your career in the fast-paced and ever-evolving field of IT security. With your profound knowledge and experience in technology, as well as your creativity, you can help our customers succeed and grow together with us. Cloud & Hybrid Monitoring Integration: Design and manage monitoring strategies across hybrid infrastructures (on-prem, private cloud, and public cloud such as AWS, Azure), ensuring seamless observability and correlation across environments. Service Ownership: Design, implementation and administration for enterprise Monitoring Service. Ensure Monitoring Infrastructure is fully operational and delivered in line with agreed service levels, continuously evaluating and enhancing the quality of services, processes, and procedures. Proactively detect, analyze, and troubleshoot infrastructure-related issues using advanced monitoring analytics. Coordinate with cross-functional teams to resolve incidents quickly, identify root causes, and implement preventive actions to mitigate future risks. Security & Compliance Monitoring Support: Support security teams by integrating log and metric monitoring with SIEM tools and providing availability and performance insights relevant to security audits and compliance checks. Service efficiency & Improvement: Continuously review, refine, and optimize monitoring processes and infrastructure to enhance operational efficiency. Drive automation initiatives through scripting and orchestration tools (e.g., Ansible, Terraform, Puppet, Python scripts) to streamline monitoring operations. Incident & Problem Management: As service owner, responsible for incidents, problems, and change-management process. Investigate, diagnose and resolve issues around system and application monitoring using troubleshooting tools and techniques. Process optimization & Stakeholder Management: Act as a leader to develop dashboards and deliver detailed monitoring reports, and performance analytics to stakeholders. Maintain accurate and comprehensive documentation of infrastructure monitoring procedures, architecture designs, configurations, and best practices. Qualifications & Skills: At least 5 years of successful work experience as Senior System Engineer for Monitoring infrastructure within a complex, internationally active organizations and totally more than 8 years of system engineering experience on Linux and Unix domains. Deep knowledge and expert level competencies with monitoring tools and solutions such as Nagios, Zabbix, Prometheus, Grafana, and Datadog across diverse IT environments, and clear understanding to NetFlow, and performance analysis tools. You have solid skills of specially Linux/Unix servers and windows servers and scripting areas such as shell, Python and Perl scripting, and can quickly familiarize yourself with application architectures (e.g., microservices, containerized workloads). Experience with container orchestration platforms (e.g., Kubernetes) and their monitoring challenges is a strong plus. You have sound engineering knowledge of infrastructure and performance monitoring systems and the integration of infrastructure and application components in production monitoring. Bachelor s or Master s Degree in engineering or a related field. Familiar with TCP/IP networking, firewalls, and network troubleshooting. Scripting knowledge (Python, Bash, PowerShell) for automation and custom monitoring tasks. A flexible, resilient, and well-organized professional with a proactive and goal-oriented approach. Open-minded team player with the ability to build strong service At mispa Technologies, we offer you the opportunity to become part of an international team and enhance the service we provide to our customers. This role allows you to make a key contribution to challenging and exciting customer projects. We actively support your training and further development. You will have the opportunity to work in a collegial and diverse environment that is uniquely inspiring and respectful. Here, employees develop and share experiences, insights, perspectives, and creative solutions in cross-functional teams. Don t just build a career, Love IT. We use cookies on our website to give you the most relevant experience by remembering your preferences. By clicking Accept All , you consent to the use of all cookies. 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What Youll Do Job Description: You will Provide 24/7 administrative support (on-prime and Atlas Cloud) on MongoDB Clusters, Postgres & Snowflake Provide support for on-prime and Confluent Cloud Kafka Clusters You will Review database designs to ensure all technical and our requirements are met. Perform database Optimization, testing to ensure Service level agreements are met. You will support during system implementation and in production Provide Support for Snowflake Administrative Tasks (Data Pipeline, Object creation, Access) Participate in Weekdays and Weekend Oncall Rotation to support Products running on Mongo, SQL, Kafka & Snowflake, and other RDBMS Systems. This roles does not have any managerial responsibilities. Its an individual contributor role. You will report to Sr. Manager Reliability Engineering. What Your Responsibilities Will Be 8+ years of experience in Managing MongoDB on-prime and Atlas Cloud Be an part of the database team in developing next-generation database systems. Provide services in administration and performance monitoring of database related systems. Develop system administration standards and procedures to maintain practices. Support backup and recovery strategies. Provide in the creative process to improving architectural designs and implement new architectures Expertise in delivering efficiency and cost effectiveness. Monitor and support capacity planning and analysis. Monitor performance, troubleshoot issues and proactively tune database and workloads. Sound knowledge Terraform, Grafana and Manage Infra as a code using Terraform & Gitlab. Ability to work remotely. What Youll Need to be Successful Working knowledge of MongoDB (6.0 or above). Experience with Sharding and Replica sets. Working knowledge of database installation, setup, creation, and maintenance processes. Working knowledge on Change Streams and Mongo ETLs to replicate live changes to downstream Analytics systems. Experience running MongoDB in containerized environment (EKS clusters) Support Reliability Engineering task for all other database platform (SQL, MYSQL, Postgres, Snowflake, Kafka). Experience with Cloud or Ops Manager (a plus) Understand Networking components on aws and gcp cloud. Technical knowledge of Backup/ Recovery. Disaster Recovery and High Availability techniques Strong technical knowledge in writing shell scripts used to support database administration. Good Understanding of Kafka and Snowflake Administration. Good Understanding of Debezium, Kafka, Zookeeper and Snowflake is plus. . Automate Database Routine tasks Independently with shell, python and other languages. #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Working knowledge of MongoDB (6.0 or above). Experience with Sharding and Replica sets. Working knowledge of database installation, setup, creation, and maintenance processes. Working knowledge on Change Streams and Mongo ETLs to replicate live changes to downstream Analytics systems. Experience running MongoDB in containerized environment (EKS clusters) Support Reliability Engineering task for all other database platform (SQL, MYSQL, Postgres, Snowflake, Kafka). Experience with Cloud or Ops Manager (a plus) Understand Networking components on aws and gcp cloud. Technical knowledge of Backup/ Recovery. Disaster Recovery and High Availability techniques Strong technical knowledge in writing shell scripts used to support database administration. Good Understanding of Kafka and Snowflake Administration. Good Understanding of Debezium, Kafka, Zookeeper and Snowflake is plus. . Automate Database Routine tasks Independently with shell, python and other languages. #LI-Onsite 8+ years of experience in Managing MongoDB on-prime and Atlas Cloud Be an part of the database team in developing next-generation database systems. Provide services in administration and performance monitoring of database related systems. Develop system administration standards and procedures to maintain practices. Support backup and recovery strategies. Provide in the creative process to improving architectural designs and implement new architectures Expertise in delivering efficiency and cost effectiveness. Monitor and support capacity planning and analysis. Monitor performance, troubleshoot issues and proactively tune database and workloads. Sound knowledge Terraform, Grafana and Manage Infra as a code using Terraform & Gitlab. Ability to work remotely.

Job Summary: We are hiring a Desktop Support Engineer to support end-users in hardware and software issues. Key Responsibilities: Respond to technical support tickets and troubleshoot desktop-related issues. Provide guidance and training to users. Maintain inventory of hardware and software. Set up new user accounts and workstations. Qualifications: Diploma or degree in IT. 1-3 years of desktop support experience. Familiar with Microsoft Windows, Office Suite, and networking fundamentals.

We are seeking a highly skilled and experienced Senior System Administrator to join our IT team. This role is vital to ensuring the stability, security, and efficiency of our IT infrastructure. The ideal candidate will have hands-on expertise in Windows Server administration, hardware and software troubleshooting, and network management. You will also play a key role in supporting internal users and mentoring junior team members. Key Responsibilities: Administer and maintain Windows Server environments, including Active Directory, DNS, DHCP, Group Policies , and file/print services . Conduct hardware diagnostics, repairs, and upgrades for desktops, laptops, and servers. Troubleshoot and resolve software, application, and OS-related issues across departments. Manage and monitor LAN/WAN networks , including firewalls, routers, switches , and wireless infrastructure . Ensure optimal system performance and availability through regular monitoring, updates, and preventive maintenance. Administer user accounts, access controls, and security permissions. Perform and verify regular data backups and lead disaster recovery drills. Liaise with vendors and service providers for procurement, maintenance, and technical support. Maintain up-to-date documentation on system configurations, standard operating procedures, and IT policies. Provide guidance, training, and mentorship to junior IT personnel. Required Skills & Qualifications: Bachelors degree in Computer Science , Information Technology , or a related field (or equivalent hands-on experience). Minimum 3 years of experience as a System Administrator or in a similar IT infrastructure role. Deep knowledge of Windows Server 2012/2016/2019 , Active Directory, and Group Policy Management. Strong experience in diagnosing and resolving hardware/software issues . Solid understanding of network protocols , subnetting , VPN , and firewall configurations . Familiarity with virtualization tools such as VMware or Hyper-V is a plus. Proficiency in PowerShell scripting and automation is advantageous. Strong analytical thinking, troubleshooting skills, and attention to detail. Excellent communication skills with a collaborative and proactive mindset.

Management Level G Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQs growth story worldwide. Capitalising on India s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is looking for a Senior Server Operations Engineer to help us deploy and manage our Global infrastructure hosted in multiple data centre and cloud. We are searching for an enthusiastic engineer ready to join our team to help us evaluate, implement, deploy and support technologies that enable our users to collaborate with UK & US customers. The motivated candidate should have a firm understanding of IT system Infrastructure with good knowledge and understanding of server infrastructure (Windows & Linux), fileservers, security fundamentals, network devices such as load balancers and Firewalls. Responsibilities and Skills Required Troubleshoot Microsoft Server Operating Systems - Windows 2008 R2, 2012 and 2016, 2019 Active Directory, Group Policy, DHCP, DNS, ADFS, Hyper-V, SCVMM, VMWare, System Centre End Point Protection, SCOM, SCCM configuration. Help engineer, deploy & manage Move IT Ipswich SFTP systems. Experience in SFTP migration and file transmission management. Experience in PowerShell or terraform scripts. Experience in Managing PKI infrastructure. Azure System Administration will be added advantage. EQ India Benefits: Being a permanent member of the team at EQ as you will be working on US/UK business hours you will be rewarded by our company benefits, these are just a few of what is on offer: Comprehensive Medical & Life Assurance cover Maternity leave of 6 months full pay, 10days paid paternity leave Long Term Incentive Plan (LTIP) for all colleagues Accidental & Life cover 2 times of concerned CTC

Splunk SME/Administrator responsible for supporting Design, Development & implementation of Splunk products to bring agility in operations. What Part Will You Play? Implemente and administer Splunk, Splunk Enterprise Security in both on-prem and cloud Develop content including dashboards, alerts, reports etc. Monitor and maintain Splunk performance, availability, and capacity with present and future infrastructure User management, Index Management, configuration files, Forwarder management, Data inputs, Event Parsing, Manipulating raw data Build, customize, and deploy Splunk apps Work on different types of knowledge objects - Fields, Field extractions, Field aliases, Calculated fields, Lookups, Event types, Tags, Reports, Alerts, Macros, Data models Strong knowledge on Search Processing Language (SPL) Good knowledge of Splunk ES (Enterprise Security) is must Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments Knowledge on Splunk SOAR and UBA is a plus What Are We Looking For in This Role? Minimum Qualifications Bachelors Degree Relevant Experience or Degree in: Bachelors degree in Computer Science, Info Security, or related field. Or relevant work experience in a related field. Typically Minimum 4 Years Relevant Exp in Splunk administration Including network operations or engineering or system administration on Unix, Linux, MAC(Message Authentication Code), or Windows; common security operations, intrusion detection systems, Security Incident Even Management systems, Penetration Testing, Web Application assessment, Secure Coding practices. Preferred Qualifications Splunk certifications Any security certification Typically Minimum 4 Years Relevant Exp Knowledge of industry standard security compliance programs PCI(Payment Card Industry), SOX(Sarbanes-Oxley) , GLBA(Gramm Leach Bliley Act), etc.) What Are Our Desired Skills and Capabilities? Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs Industry Knowledge - Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them. Incident Response - Knowledge and skills to contribute to all phases of Incident Response.

Job Role:- Concur Admin - Junior Analyst About Us: The Othain group is a global IT and BP Solutions and Services Company The group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution The Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Job Location:- Hyderabad (Work from office) Timing:- 5.30 PM to 2.30 AM IST (Drop facility available) Experience required:- 2- 5 years Job Description:- A Concur T&E (Travel and Expense) Administrator manages a companys Concur platform, ensuring its efficient and compliant operation, including managing user access, workflows, and policy settings, while also supporting training and troubleshooting. Heres a more detailed breakdown of the typical responsibilities: Core Responsibilities: System Administration: Manage user access and roles within Concur. Configure and maintain Concur workflows, expense types, and policy settings. Ensure the system aligns with organizational objectives and streamlines processes. Policy Compliance: Maintain and enforce company travel and expense policies. Monitor compliance with T&E policies and identify potential issues. Training and Support: Provide training to employees on using Concur and T&E processes. Address user inquiries and troubleshoot technical issues. Reporting and Analysis: Develop and distribute reports on travel and expense data. Analyze expense data to identify trends and areas for improvement. Integration and Collaboration: Collaborate with finance and travel teams to ensure effective integration of Concur with other systems. Participate in the management of travel partners and vendor relationships. Process Optimization: Identify and implement process improvements to streamline T&E operations. Propose and implement changes to Concur configurations to optimize the systems performance. Other Duties: May be involved in auditing expense reports. May handle internal and external communication regarding travel and expense matters.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: SD - Remote Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Linux Admin. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Nutanix Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Exchange Online. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Nutanix Admin. Experience1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: SD - Remote Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin. Experience3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: VmWare Vrealize. Experience8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Active Directory Admin. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Software Distribution & Patch management. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin. Experience1-3 Years.