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5.0 - 10.0 years
1 - 5 Lacs
noida
Work from Office
Key Responsibilities Team Leadership & Development : Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function. Service Desk Management : Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents. Policy & Procedure Implementation : Develop and enforce IT support policies and procedures to standardize operations and improve efficiency. Performance Monitoring : Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services. Vendor & Asset Management : Manage relationships...
Posted 2 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
dahod, godhra, vadodara
Work from Office
Gujarat Superspeciality Hospital is looking for Support Service Professional to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries via phone, email, or live chat Troubleshooting technical problems and providing solutions Recording and updating customer information in databases Escalating complex issues to higher levels of support Maintaining a high level of knowledge about company products and services Providing exceptional customer service and building positive relationships with customers Collaborating with other teams to resolve customer issues and improve processes Staying current with industry developments and updates to company policies Cont...
Posted 2 weeks ago
1.0 - 4.0 years
1 - 2 Lacs
perinthalmanna
Work from Office
1. Installing and configuring software: You will be responsible for installing and configuring software applications, drivers, and operating systems on laptops. This includes setting up antivirus software and configuring email clients. 2. Setting up and configuring network connectivity: You will be responsible for setting up and configuring network connectivity, such as wireless and wired network connections, VPNs, and firewalls. 3. You will be responsible for maintaining an inventory of laptop hardware and software components and documenting repairs, upgrades, and maintenance activities. 4. You will be responsible for conducting preventative maintenance, such as cleaning laptops, updating s...
Posted 2 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
shillong
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
gurugram
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
noida
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
3.0 - 5.0 years
9 - 19 Lacs
bengaluru
Work from Office
Job Summary In-depth knowledge of IT systems and the ability to work independently. Provides valuable IT assistance and support while maintaining strong customer relations. Job Requirements Responding to technical support tickets. Linking to clients' computers via remote access. Diagnosing and troubleshooting hardware, networking, and software issues. Installing new hardware, software, and networking systems. Education Typically requires a minimum of 2 years of related experience.
Posted 2 weeks ago
1.0 - 3.0 years
4 - 7 Lacs
ahmedabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
coimbatore
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...
Posted 2 weeks ago
3.0 - 5.0 years
2 - 5 Lacs
gurugram
Work from Office
1. Technical Support: Provide first-level contact and convey resolutions to user issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to the correct resources. Update customer data and produce activity reports. Document and manage technical issues in the ticketing system. 2. Troubleshooting: Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Walk customers through problem-solving processes. Collaborate with the network and system administrators to resolve technical issues. 3. Installation and Conf...
Posted 2 weeks ago
4.0 - 6.0 years
5 - 9 Lacs
mumbai
Work from Office
Designs, implements, integrates, and provides full support for software in a multi-tiered, multi-platform environment. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders. Monitors infrastructure and responds to incidents, performs routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution. Escalate to second level infrastructure support for new or high priority incidents, Revi...
Posted 2 weeks ago
1.0 - 2.0 years
2 - 3 Lacs
coimbatore
Work from Office
Role & responsibilities Network Management Oversee installation, configuration, and maintenance of network infrastructure (routers, switches, firewalls, etc.). Security Enforcement Implement and monitor cybersecurity measures to protect the network from threats. Team Coordination Lead and guide the IT/network team, assign tasks, and ensure efficient workflow. Troubleshooting & Support Diagnose and resolve network issues to maintain uptime and performance. Documentation & Compliance Maintain network documentation and ensure compliance with industry standards and policies. Preferred candidate profile The ideal candidate should have 1 to 2 years of experience in network administration, with a s...
Posted 2 weeks ago
6.0 - 10.0 years
5 - 8 Lacs
jaipur
Work from Office
Looking for an experienced Technical Support Engineer (L2/L3) to handle troubleshooting, system admin, ticket management, and client support for US clients. Must have 4+ yrs exp & open to night shifts.
Posted 2 weeks ago
8.0 - 13.0 years
6 - 9 Lacs
karnataka
Work from Office
About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integ...
Posted 2 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
mumbai
Work from Office
Job Requirements: Must Have Knowledge - Troubleshooting Computer Hardware , software, networking and printer issues. Language - Hindi, Kannada, English Provide day-to-day technical support for hardware, software, network, and systems. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Install, configure, and maintain desktop and laptop computers, software applications, printers, and other IT-related equipment.
Posted 2 weeks ago
2.0 - 5.0 years
6 Lacs
hyderabad, coimbatore
Work from Office
2.5 - 5 years of experience in technical support or operations with exposure to cloud technologies. Hands-on experience with web protocols (HTTPS, DNS, SSL/TLS), APIs, SQL, and system administration. Proficiency with log analysis, troubleshooting, and email delivery mechanisms. Exposure to scripting/programming languages (Python, JavaScript, HTML). Preferred certifications: CompTIA Network+/Security+/Linux+, Microsoft Azure Administrator Associate, or Google Cloud Certified - Associate Cloud Engineer. Strong problem-solving, critical thinking, and communication skills. Flexibility to work in rotational and night shifts. Contact Person - Ramya V Email - ramya@gojobs.biz
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
As a Exchange Administrator at Lauren, you will be responsible for providing on-site troubleshooting, system administration, technical support, and server administration for Microsoft Exchange services in Mumbai. Your role will involve daily management of Exchange servers to ensure smooth operations. To excel in this role, you should have strong troubleshooting, system administration, and technical support skills specifically in on-premises environments. Additionally, you must possess expertise in server administration and Microsoft Exchange, along with hands-on experience in managing Exchange servers. Your problem-solving and analytical abilities will be crucial in addressing any issues tha...
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a DevOps/System Administrator at our company, you will be responsible for Linux Administration, Virtualization & Infrastructure. With 3-4 years of experience in DevOps/System Administration, you are expected to have in-depth knowledge of Linux/Unix systems and a good understanding of various Linux kernel subsystems such as memory, storage, and network. Your primary skills will include expertise in Automation tools like Puppet & Ansible, as well as working knowledge of Networking and firewalls (Cisco ASA or Brocade 5400 preferred). In addition, you should have experience with DNS, TCP/IP, Routing, HA & Load Balancing, and Configuration management using tools like Puppet & Ansible. You will...
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
You are looking for an Azure DevOps Engineer with over 8 years of experience to join our team at WillWare Technologies. As an Azure DevOps Engineer, you will be responsible for infrastructure as code (IaC), software development, continuous integration, system administration, and Linux. This is a contract role that offers the flexibility of working remotely. To excel in this role, you should possess strong skills in infrastructure as code (IaC) and system administration, software development, continuous integration, and have a proficient understanding of Linux. Experience with Azure DevOps and cloud technologies is essential for this position. You should be able to work both independently and...
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
The Server Administrator position in Noida sector 16 is a full-time on-site role that involves handling server and system administration tasks, troubleshooting technical issues, providing technical support, and managing operating systems. Key Responsibilities: - Handle server and system administration tasks - Troubleshoot technical issues - Provide technical support - Manage operating systems effectively Qualifications: - Proficiency in Server Administration and System Administration - Strong troubleshooting and Technical Support skills - Experience in managing Operating Systems - Familiarity with network security and data backup procedures - Hands-on experience with RAID, SAN, NAS, AD, DHCP...
Posted 2 weeks ago
5.0 - 7.0 years
10 - 14 Lacs
bengaluru
Work from Office
Key Responsibilities: Design, implement, and maintain CI/CD pipelines to automate the build, test, and deployment processes. Collaborate with development and QA teams to ensure smooth and efficient software releases. Manage and optimize cloud infrastructure (e.g., AWS, Azure, GCP) to ensure scalability, reliability, and performance. Implement and maintain infrastructure as code (IaC) using tools such as Terraform, or CloudFormation Monitor and troubleshoot production systems to ensure high availability and performance. Develop and maintain scripts and tools to automate repetitive tasks and improve operational efficiency. Implement security best practices and ensure compliance with industry s...
Posted 3 weeks ago
10.0 - 15.0 years
50 - 100 Lacs
kolkata, mumbai, new delhi
Work from Office
You must be comfortable communicating with internal teams and external auditors, designing and leading security campaigns, prioritising resolution of audit findings while applying a risk-based approach. As a team, we will help identify any gaps in security control implementation, design solutions to manage security risks at scale and provide the information needed to make risk-based decisions and planning. What youll get to do... Build and manage a Security Controls framework that encompasses the regulatory and industry compliance frameworks we comply with. Perform detailed analysis and review of information security controls, as well as targeted gap assessments to identify any deviations fr...
Posted 3 weeks ago
8.0 - 13.0 years
5 - 8 Lacs
kolkata, mumbai, new delhi
Work from Office
= Act as the initial point of contact for end users via telephone, email, or the ticketing system. Able to Provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking and other day to day basis Tools. Also drive the issue until resolution. Maintain consistent and timely communication with users regarding the status and resolution of their support tickets. Expertise in troubleshooting MacOS and Windows platform issues. Excellent in providing technical support to users over Zoom or Slack when required. Able to communicate with APJ, EMEA and USA region employees. Experience on managing tools ensuring user ...
Posted 3 weeks ago
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