System Admin Support Specialist

About Us

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold's mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What you'll do

• Participate in 24x7 shifts
• Monitor the stability of our products with various internal tools.
• L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).
• Handle incident response, troubleshooting and fix for various products/services.
• Handle escalations as per policies/procedures.
• Get different internal/external groups together to resolve production site issues effectively.
• Communicate clearly on tickets, phone calls made to the team about various issues.
• Exhibit a sense of urgency to resolve issues.
• Build advanced automation workflows for automating repeated issues.
• Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts
  

and a predefined runbook.

• Ensure SLA's and Operational standards are met.
• Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated
  
  
  

issues.

• Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
• Contribute to Operations handbook.
• Ensure smooth hand-offs between shifts.
  
  
  

Who you are (2-3 years of experience)

• Educational Qualifications : Graduate, preferably in Information Technology or Computer Science
  

Consistently strong academic performance.

• Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat,
  
  
  

lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables,
sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.