12.0 - 16.0 years

0 Lacs

indore, madhya pradesh

On-site

Role Overview: At gathr.ai, we are seeking a Manager for L0/L1/L2 Technical Customer Support with 12-15 years of experience and an educational background in B.E.(IT/CS) or MCA. In this role, you will be responsible for overseeing a team of technical support engineers who provide assistance to customers via phone, chat, or email. Your expertise in various technical domains such as Software Applications, OS, Hardware, Networking Infrastructure, Cloud Infrastructure, and Storage will be crucial in ensuring customer satisfaction within committed SLAs. Key Responsibilities: - Build and manage a team to provide round-the-clock L0/L1/L2 support to customers globally - Ensure adherence to customer S...

Posted 6 days ago

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Network & Security Engineer Medanta

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

As an experienced Network Engineer with 5 to 6 years of relevant experience, your role will involve the following responsibilities: - Installation, configuration, troubleshooting, and maintenance of network devices and their software, such as L3-L2 Switches, Firewalls, Wireless Controllers, and Load Balancers. - Monitoring network performance to identify bottlenecks and implementing solutions to improve efficiency. - Performing routine maintenance tasks like updating firmware, applying security patches, and backups. - Troubleshooting network issues related to routing, switching, firewall, and Wi-Fi, diagnosing problems, and implementing solutions. - Preparing daily reports on network perform...

Posted 3 weeks ago

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Manager - Technical Support gathr.ai

12.0 - 16.0 years

0 Lacs

indore, madhya pradesh

On-site

At gathr.ai, we are revolutionizing the way enterprises develop and implement data and AI solutions. Our cutting-edge Data+AI fabric empowers organizations to leverage their data, large language models (LLMs), and no-code applications seamlessly, ensuring they remain at the forefront of the rapidly evolving AI landscape. As we expand globally, we are seeking a forward-thinking leader to shape and amplify our presence worldwide. If you are dedicated to solving customer challenges, strategic communication, and making a significant impact on a large scale, this is the perfect opportunity for you. You will oversee the team of technical support engineers responsible for providing initial technica...

Posted 2 months ago

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