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ITIL SME Malomatia

10.0 - 15.0 years

25 - 40 Lacs

pune

Work from Office

Position : ITIL SME Location : Viman Nagar, Pune (Work From Office) Mode of Hiring : Permanent Industry : Information Technology & Services Headquarter : Doha, Doha Working Days : Sunday Thursday Weekends : Friday & Saturday Responsibilities : Design, implement, and optimize ITIL processes, ensuring alignment with organizational objectives. Lead process improvement projects focused on ITIL areas such as Incident Management, Problem Management, Change Management, and Service Request Management. Provide expertise in ITIL process integration with organizational workflows and tools. Analyze the service requests to automate or left shift the tickets. Analyze the incidents, find opportunities to m...

Posted 2 months ago

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