189 Swot Analysis Jobs - Page 6

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational ResponsibilitiesDailyMaintain personal productivity by resolving target tickets on both calls, Emails and Chat, per day as defined in the objectives.Help team members in solving complex requests on calls, Emails and Chat. Be available to take complex, escalated calls and e-mails, ChatsMaintain detailed knowledge at an expert level of all process/client functions and proceduresProvide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team membersFeedback to the advisors on process related queries and follow up on feedbackWeeklyDevelop a detailed update around outcomes / actions items from query review sessionsProvide updates on training plan and completion detailsReview process documents and provide updates to the advisorsCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operationsPeople Management ResponsibilitiesNo direct line reports in this role Client Customer ResponsibilitiesTo provide high quality customer service to employees and/or vendors in response to email, telephone, or self-service enquiries and Chat. What are we looking for Core CompetenciesAptitudes (functional skills)Helpful and proactive manner, with a service orientationDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationAbility to work effectively in a team environmentOther ExpectationsExcellent spoken & written Spanish Skill with Minimum B1 and aboveKnowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail softwareExcellent knowledge of Business Excellence and all BE toolsWorking DimensionsCall handling and e-mail & Chat handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation.Coaching and Training skillsSupports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation.Travel may be required as per business need24*7 and Flexible for any Shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About Rentokil PCI About the Role: The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales & collection Achieving sales targets & collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc. and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor & settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify & explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and well disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales & collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales & collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to delive

Job Purpose Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team based in Gurgaon. Roles & Responsibilities Preparing financial analysis including trading/ transaction comparable, operational/ financial benchmarking, valuation analysis, etc. Preparing pitch books, industry research, deals & peers screening, company profiles and company focused discussion documents related to various industries. Meeting project timelines and quality of deliverables in a manner to ensure high client satisfaction Conducting quality control check of the outgoing reports / packs Engaging client independently on calls and e-mails Other responsibilities include: Scoping the new projects, structuring deliverables/new research products Producing high quality informative and visually appealing presentations and deck Demonstrating strength and experience in client / requester relationship building and management, information / knowledge needs assessment Key Competencies MBA/ CFA/ CA 2-6 years of experience in the Investment banking space Experience of working Investment banking projects, including: Detailed financial analysis with knowledge / experience of working on financial statements Target identification, Trading and Transaction comps Benchmarking, Ratio analysis Pitch book / IM support and company profiles Macro-economic and industry overviews with experience working across various industries Bespoke qualitative research Should be able to work independently, with minimal guidance and support Prior experience in handling clients directly through calls / mails Excellent written and spoken communication skills Should be well versed with MS Office suite specially Microsoft Excel, Word, and Power Point Working knowledge of database such as Bloomberg, CapitalIQ, FactSet, Thomson, etc. Interested can mail the resume on Payal.kapoor@acuitykp.com

Kindly share your resume on sv7@svmanagement.com Responsibilities Coordination with multiple divisions for information Analysis of economy and business environment, segments, SWOT, competition and impact on CV industry Preparing various reports for management Maintaining relevant data, information, keeping tab on environment and proactively sharing of information for identifying challenges and preparation of response / strategies Meet with business stakeholders to discuss, define and capture opportunities / challenges. Interface between marketing and strategic planning to identify the key challenges and opportunities. Candidate Profile BE / MBA with 4 to 7 years Manufacturing/Automobile background or from consulting, who have experience in the Auto Domain with experience in Sales and Marketing/ market analysis areas Knowledge MS Excel, MS Word, MS PowerPoint, Conducting analysis using MS Excel

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexibleAbility to establish strong client relationshipAgility for quick learningAbility to work well in a teamWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

JOB PURPOSE To drive the Preparation, analysis and monitoring of Strategic Plan and Annual Operating Plan, Automation of key processes in order to enable management in decision making, ensure achievement of business targets as per Organizational strategy and Financial modeling, analysis and scenario evaluation To drive preparation, analysis and monitoring of Strategic Plan Annual Operating Plan for GHIAL, preparation of Financial models, Analysis and Scenario building for business case evaluation, data analysis to enable management in decision making and undertake various studies for business performance improvements ORGANISATION CHART KEY ACCOUNTABILITIES GHIAL Strategic Plan Preparation (for the identified depts. ) To play active role in driving the preparation of Strategic Plan highlighting the Macro Micro environment, SWOT analysis, Peer Comparison leading to formulation of Strategic Objectives (SOs) and detailed Strategic Initiatives (SIs) for the Company Annual Operating Plan (for the identified depts. ) To play active role in the preparation of Annual Operating Plan for the Company Alignment of SOs, SIs and departmental targets with corporate sector Interface with departments for budgeting in ERP (BPC) Review rationalize department s revenue targets cost outlays in line with the agreed SOs SIs mandate Finalising Departmental annual BSC and Operational KPIs Capex/Opex AOP To drive the activities for preparation of annual GHIAL Capex and Opex projections Interface with all the departments for preparing the projections and integrating the same with inter-departmental requirements to avoid repetition Review rationalize each department s projections with Finance Dept. to align business requirements with projected quarterly cash flows Business Case Preparation To prepare project-based analysis and evaluation for new initiatives and asset monetization by way of financial modeling and scenario analysis Benchmarking Analysis To prepare competitive benchmarking analysis report including financials, commercial and operational KPIs for the management Consulting engagements To drive consulting engagements/studies for strategic business initiatives efficiency/process improvements, standardization of processes, technology deployment, etc. Responsible for preparing scope documents, process of consultant selection, working closely with consultant team for preparation of their deliverables and presenting to CXOs for approvals and decision-making Strategic initiatives Support Head SPG in identifying strategic initiatives at business-level, through close interactions with CXOs/HoDs, justify the need for initiatives, proposing ways to implement the strategy/initiatives, etc. Subsidiaries, Sector Strategy, Corporate Strategy Work closely with GHIAL subsidiaries, Airports Sector strategy and Corporate strategy teams for identifying and supporting in strategic initiatives KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS External Consultants As required e. g. Process improvement/optimization, traffic studies, impact assessments, etc. GADL Team For project interface Representative of Chamber of Commerce Industry other organizations for membership and registration for awards INTERNAL INTERACTIONS Interact with Finance (Sector Business) teams in relation to preparation of Annual Operating Plan, MIS reporting, business case evaluation and Tariff filing Interact with SPG teams of subsidiaries and airport operations supports teams and other departments for development of business cases / Special assignments Interact with Operations (TOPS, Airside, AOCC) QSD teams for implementation of process improvement Coordinate with all User departments of GHIAL during the preparation of AOP and other business initiatives FINANCIAL DIMENSIONS NA OTHER DIMENSIONS To handle departments for preparation of AOP Strat Plan and other SPG activities EDUCATION QUALIFICATIONS Engineering Graduate with MBA (Finance/Operations) Strong data interpretation Analytical ability Strong persuasion and interpersonal skills RELEVANT EXPERIENCE 7-8 years of total experience with 2-3 years in strategy consulting firms COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving Analytical Thinking Planning Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution Results Teamwork Interpersonal influence

The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales collection Achieving sales targets collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and we'll disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to deliver sales collections under pressure situations Team player ensuring good working relation with team reporting manager Educational Qualification / Other Requirement: Graduate / PG in any field if under graduate, candidate needs to have proven track record in sales field What can you expect from RPCI Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning Development Open Transparent Performance Orientation

Role & responsibilities Key Requirement: Candidates must have active client contacts (direct clients or hiring managers) and a history of winning IT staffing engagements. Responsibilities: Identify and engage direct clients for IT staffing opportunities. Leverage existing client relationships to generate new business. Collaborate with the delivery team to ensure timely fulfillment of roles. Negotiate and close agreements with client stakeholders. Requirements: Strong working experience in IT staffing business development. Active portfolio of direct client contacts in the India, UK & USA. Strong understanding of staffing life cycle and technical hiring needs. Self-motivated, results-driven, and comfortable working. Preferred candidate profile Education : MBA/PGDM in Marketing, Sales, or Business Strategy Bachelor's degree in Business Administration, Commerce, or relevant technical field (for industry-specific roles) Experience : 58 years of proven experience in business development, sales, or client relationship management Prior experience in B2B sales, solution selling, or enterprise client acquisition preferred Experience working with C-level executives and large accounts Industry Background (customize as needed): Preferably from [IT Services / SaaS / Manufacturing / Consulting / Real Estate / BFSI] Strong understanding of [industry-specific trends, challenges, buyer personas] Skills & Attributes : Excellent communication, presentation, and interpersonal skills Strong negotiation and deal-closing capabilities Ability to lead cross-functional discussions and drive strategic initiatives Experience with CRM tools (Salesforce, Zoho, HubSpot, etc.) and data-driven sales reporting Strategic thinker with an entrepreneurial mindset Comfortable with setting and meeting revenue targets under deadlines Other Preferences : Willingness to travel as needed for client meetings or business expansion Exposure to international markets or cross-border client handling is a plus Strong LinkedIn presence and ability to build executive networks

This is a responsible position that requires a mature and expert custom secondary research individual that displays quick learning ability and can think and delivery a range of research projects. Senior consultants (equivalent to TL or ast. manager) gradually assume client and people management responsibilities and evolve to the first level of interaction with the client. This is a core qualitative secondary research role. DO NOT APPLY if you come from a primary research and /or equity/financial research. Women returning to work are encouraged to apply. This is a presently a work-from-home role , which may require travel to Delhi/NCR. Job responsibility 1. This is to support enterprise account intelligence on large B2B clients for a leading, global client of ours. This business research sets the foundation for the sales team to best understand their largest clients, their business performance and strategy, technology context, and the market situation. 2. Develop detailed, high impact, and highly researched insights reports on companies that adequately brings out company strategy in details, logically aligned, and supported by compelling initiatives. Additionally supported by facets of the operations including SWOT, peer landscape, etc. 3. Develop high-impact executive summary documents, which balance a high level strategic view with necessary details, on enterprise accounts for a CXO audience 4. Work on ad hic projects that address current market issues, such as impact of GenAI on vertical specific clients or other issues that the customer faces 5. Evolve to manage people and client Basic Job Requirements 1. Hands on experience working on custom secondary research engagements end to end 2. This role supports global sales organization and leadership team. The Candidate should have exposure to a detailed working style, making multiple PPTs during the day, and strong on logic and storylining 3. Should have managed at least 2-3 analyst, which substantially contributing to enhance their work. Preferable if you have managed a client 4. Must have skills: a) Extensive experience in custom secondary research b) You are an expert at finding relevant information through deep searches c) This is not a copy paste job. You are good as rephrasing and removing all marketing and press release jargon. Similarly, all information needs to be summarized and briefed rather than just being copies from the source d) Experience on different business research projects, including company profiles, strategy deep dives, competitive landscape analysis, market trend and sizing analysis, etc. e) You are comfortable with financial numbers and can correctly compute operating margins, EBITDA, etc. f) Ability to summarize reports and findings. Ability to present reports with a story line and not only collection of news release g) You bring a detail orientation and seek to give more information, context, and analysis h) Ability to work on timed and planned approach to deliver outputs in time i) Good verbal and written communication skills in English j) Proficiency across PPT k) Sharp and learning individual We are boutique market insights firm in Delhi/NCR and on a growth trajectory. We have created a space for ourselves though a highly analytical and detailed work ethos that stands appreciated from our clients. We offer a stimulating and challenging work environment that has you deliver the best. If you are smart, analytical and excellent with research outcomes, you will relish the challenge. Attractive compensation package and work from home flexibility.

About Rentokil PCI About the Role: The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales & collection Achieving sales targets & collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc. and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor & settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify & explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and well disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales & collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales & collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to delive

About Rentokil PCI About the Role: The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales & collection Achieving sales targets & collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc. and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor & settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify & explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and well disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales & collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales & collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to deliver sales & collections under pressure situations Team player & ensuring good working relation with team & reporting manager Educational Qualification / Other Requirement: Graduate / PG in any field if under graduate, candidate needs to have proven track record in sales field What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation

About Rentokil PCI About the Role: The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales & collection Achieving sales targets & collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc. and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor & settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify & explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and well disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales & collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales & collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to deliver sales & collections under pressure situations Team player & ensuring good working relation with team & reporting manager Educational Qualification / Other Requirement: Graduate / PG in any field if under graduate, candidate needs to have proven track record in sales field What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation

About Rentokil PCI About the Role: The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales & collection Achieving sales targets & collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc. and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor & settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify & explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and well disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales & collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales & collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to deliver sales & collections under pressure situations Team player & ensuring good working relation with team & reporting manager Educational Qualification / Other Requirement: Graduate / PG in any field if under graduate, candidate needs to have proven track record in sales field What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation

About Rentokil PCI About the Role: The incumbent will report to the Territory Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Sales & collection Achieving sales targets & collection targets. Keep a close watch on outstanding and implement strict credit policy within 30 days time. Market relations Building up good distribution network and ensure team work Providing market infrastructure and being in regular touch with the market/customer. Distributor appointment and their staff training SWOT analysis of Market and distributor. Updating product knowledge and constant learning. Motivating the distributor/sales men for better market coverage. Regular reviews with distributor/sales men for achieving the desired goals. Building up a good distribution network. Good communication with retailers/customers. Complete the daily call report immediately after market work on the same day. Merchandising and a close watch on redistribution. Be presentable and always wear a uniform and carry an ID card. Carry samples of products and required brochures. Sales promotion Utilization of sufficient POP material, brochures, posters etc. and display of the same in the market. Helping the distributor in liquidation of stocks and implementation of company Trade schemes, participation in exhibitions / product promotions / customer awareness programmes. Plan for budgets and schemes for sales promotion and ensure maximum returns. Inventory management of the distributor & settlement of distributor claims. Visit of farmer and his fields for exploring and promotion of Bio-products. Regular visits to hospitals, industries, panchayats/municipal corp. for promotion of Industrial products. Collect the order from Dealer/ Distributor / Institution on their letterhead/ Order format with clear payment terms. Key role Close monitoring of his distributor indents and execution. Identify & explore new market segments and development of new areas. Constant touch with key and institutional customers. Maintain Good relations with Govt. departments Attend the customer complaints and help them in solving their problem. Constantly on the lookout for newer business opportunities Ensure all trade schemes are all operated properly by Distributor. Focus areas Ensure profitability on each case to case Reduce damaged stocks and market returns. Analysis of competitor activities /Market information and send the report to the company. Minimise the outstanding and fast recovery of amounts from markets Positive attitude/honest/punctual and well disciplined. Admin related responsibilities Comply all govt. Licenses/Sales permissions/other Govt. rules. Ensure proper documentation and updating of records related to sales & collections. Monthly analysis of the sales data for better results. Cost control and self financial discipline. Key Result Areas: Achieve the sales & collections targets. Credit control. Distributor/Retailer expansion as per plan Ensure market secondaries Reduce market returns and damages. Implement tasks defined by branch head, including daily activity reporting Competencies (Skills essential to the role): Distributor/Dealer management skills Excellent communication skills Sales pitching of all existing and new products Ability to deliver sales & collections under pressure situations Team player & ensuring good working relation with team & reporting manager Educational Qualification / Other Requirement: Graduate / PG in any field if under graduate, candidate needs to have proven track record in sales field What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Service ManagementCustomer Support Operations Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Must have:oHospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) Minimum 2 yearsoCollaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholdersoCommunication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersShould have (any one):oData skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 yearsoAnalysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 yearsoChange management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 yearsoExperience with any application transformation project as a business analyst / developer / tester / any role Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Defines the methods and the business analysis framework for the business analysis work to be carried out in their project/program together with the client.Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Defines the methods and the business analysis framework for the business analysis work to be carried out in their project/program together with the client.Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. - Grade Specific Performs analysis of processes, systems, data and business information and research, and builds up domain knowledge. Skills (competencies) Abstract Thinking Active Listening Agile (Software Development Framework) Analytical Thinking Backlog Grooming Business Architecture Modeling Business Process Modeling (e.g. BPMN) Change Management Coaching Collaboration Commercial Acumen Conceptual Data Modeling Conflict Management Confluence Critical Thinking CxO Conversations Data Analysis Data Requirements Management Decision-Making Emotional Intelligence Enterprise Architecture Modelling Facilitation Functional IT Architecture Modelling Giving Feedback Google Cloud Platform (GCP) (Cloud Platform) Influencing Innovation Jira Mediation Mentoring Microsoft Office Motivation Negotiation Networking Power BI Presentation skills Prioritization Problem Solving Project Governance Project Management Project Planning Qlik Relationship-Building Requirements Gathering Risk Management Scope Management SQL Stakeholder Management Story Mapping Storytelling Strategic Management Strategic tThinking SWOT Analysis Systems Requirement Analysis (or Management) Tableau Trusted Advisor UI-Design / Wireframing UML User Journey User Research Verbal Communication Written Communication