3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Client Services Officer, your role involves being the first point of contact for clients seeking assistance with the company's products and services. You will be responsible for identifying inconsistencies in data, defining business issues, and formulating necessary procedures. Your duties include managing client inquiries, directing complaints to relevant departments, and working towards providing solutions within agreed timelines. Additionally, you will be expected to review client feedback regularly and strive to enhance service relations by delivering high-quality services. Key Responsibilities: - Deliver Custody Services to both internal and external institutional clients for settl...

Posted 3 days ago

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Client Services Analyst Citi

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

Client Services Officer plays a crucial role as the primary point of contact for clients seeking assistance with the company's products and services. Your responsibilities will include identifying data inconsistencies, addressing business issues, and developing effective procedures. By leveraging your expertise in the industry and specialized knowledge, you will enhance client relations, manage inquiries, and ensure timely resolution of client complaints. Additionally, you will be responsible for reviewing client feedback, striving for service excellence, and contributing to continuous service improvement. You will be expected to: - Provide Custody Services to both internal and external clie...

Posted 2 months ago

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