12 Svc Jobs

Key Responsibilities: Outbound and Inbound Calling: Make and receive phone calls to sell products or services, resolve customer inquiries, or collect information. Lead Generation: Identify potential customers from provided lists or through research, making cold calls as necessary. Product Knowledge: Have a thorough understanding of the company's products or services to answer Note : - 6 Days work Eligibility Criteria:- -Graduate or Diploma or HSC -Min 1 year into Telesales. -Good communication skill in English. Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

Job Title: Customer Complaint Handling Company Name: Sansera Engineering Job Description Sansera Engineering is seeking a dedicated professional for the role of Customer Complaint Handling The primary responsibility will be to address and resolve customer complaints promptly and effectively This role will involve direct interaction with customers to understand their concerns, investigate the issues, and communicate solutions efficiently The successful candidate will work closely with various internal teams, including production, quality assurance, and customer service, to ensure customer satisfaction and maintain the company's reputation for quality, Key Responsibilities Receive, document, and respond to customer complaints in a timely manner, Investigate the root cause of complaints and work collaboratively with relevant departments to resolve issues, Communicate clearly and effectively with customers about their complaints and the steps being taken to resolve them, Maintain accurate records of complaints, resolutions, and follow-up actions, Analyze complaint trends and provide feedback to improve products and services, Provide exceptional customer service and maintain a positive relationship with clients, Skills And Qualifications Strong communication skills, both verbal and written, Excellent problem-solving abilities and attention to detail, Ability to work under pressure and manage multiple complaints simultaneously, Proficiency in customer relationship management (CRM) software, Experience in handling customer complaints in a manufacturing or engineering environment is a plus, Strong interpersonal skills and the ability to work well within a team, Tools Required Customer Relationship Management (CRM) software (e g , Salesforce, Zoho CRM), Microsoft Office Suite (Word, Excel, PowerPoint), Complaint tracking and reporting tools, Communication tools (e g , email, phone systems), Data analysis tools to track complaint trends and resolutions, This role offers an opportunity to contribute to the improvement of customer satisfaction and enhance the quality of services provided by Sansera Engineering If you are passionate about ensuring a positive customer experience, we encourage you to apply,

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience: 5-8 Years.

The role of Installation & Commissioning Engineer at our company involves overseeing projects with low to medium complexity, ensuring the efficient completion of installation, testing, and commissioning activities in accordance with contract specifications, quality standards, and safety requirements. As an Installation & Commissioning Engineer, your responsibilities will include contributing technically to the planning and implementation of installation, testing, and commissioning activities at the site. You will be required to make design changes, submit mark-ups for project documentation, and adhere to project contract specifications. Additionally, you will be responsible for planning, controlling, and coordinating site installation & commissioning activities to meet deadlines and project closure requirements. During the site execution phase, you will conduct risk and opportunity assessments to identify and report potential risks related to contracts, quality, programs, and costs. You will be expected to prepare procedures, method statements, and activity-based risk assessments for installation, testing, and commissioning work at the site. Furthermore, you will need to implement risk control measures and ensure compliance with safety regulations. Customer coordination is a crucial aspect of the role, involving providing relevant information to customers and coordinating testing and commissioning activities with third-party agencies and service engineers. You will also be responsible for engaging in product FAT inspection at vendor/supplier factories. The ideal candidate for this position should hold a bachelor's degree in electrical engineering and possess at least 5 years of experience in Installation, Testing & Commissioning of substation primary and secondary systems, as well as FACTS-STATCOM, SVC, TCSC, FSC, etc. Proficiency in both spoken and written English is a requirement for this role. As an Installation & Commissioning Engineer, it is essential to uphold Hitachi Energy's core values of safety and integrity by taking responsibility for your actions, caring for your colleagues, and the business. Ensuring compliance with external and internal regulations, procedures, and guidelines is also a key aspect of the role. If you are a qualified individual with a disability and require accommodation during the job application process, you may request reasonable accommodations through our website. Please complete a general inquiry form, providing your contact information and specific details about the required accommodation to support you in the application process. This accommodation is specifically for job seekers with disabilities requiring accessibility assistance.,

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience: 5-8 Years.

Role & responsibilities Responsible for procurement of Local Plastic Molding Parts, Press Parts, Fasteners, I Kit parts required for the production lines. Responsible for OK material availability on time as per the requirement 100% Material availability through system PO Monthly & weekly Rolling plan sharing with Suppliers Monthly Supplier RM requirement sharing to commercial Monthly RM Cost revision of parts in GSOP as per the approved RM rates Vendor Account reconciliation as per the targets Spare parts arrangement as per the SVC requirement 100% material inward through system invoices to avoid COGI generation. CI through improvement ideas & vendor negotiations Preferred candidate profile Best knowledge & experience of material procurement. Good knowledge of SAP & Microsoft Excel Good negotiation skills. Good communication skills Good negotiation skill of prices & costings. Good communication Skills

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting Experience: 5-8 Years

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience:5-8 Years.

Senior Specialist Quality Assurance1 Experience 12-15 Years in the role of SQA, SEPG and Metrics Function Skills Expert knowledge of CMMI SVC & DEV, ISO 20K and ISO 27K, ISMS, PIMS, HIPAA, Software Quality Assurance, Process Improvement & Definition, Data Privacy - GDPR & Six Sigma Green/Black belt would be added advantage. Expertise Skills: Experience in implementing various improvement standards like ISO, Models like CMMI SVC/DEV model till Maturity Level 5 Added advantage if performed ATM role in at least one CMMI Appraisal Experience in implementing ISO 20K & 27K, PIMS, Data Privacy standards and managing, conducting & reporting internal audits results Process definition Process implementation & facilitation Process Implementation Reviews Metrics data collection, Analysis, and creation of Process Performance Baselines & Models Status Reporting Tools / Applications e.g., JIRA, Azure DevOps, ServiceNow, Minitab, Crystal Ball, Process Model etc. Soft Skills: Fluency in written and verbal communicationEnglish must People skills Understanding, approachable, a coach mindset, Self-starter, Go getter Well conversant with MS Word, MS Excel, MS PowerPoint, and other apps like Visio

Key Responsibilities: Outbound and Inbound Calling: Make and receive phone calls to sell products or services, resolve customer inquiries, or collect information. Lead Generation: Identify potential customers from provided lists or through research, making cold calls as necessary. Product Knowledge: Have a thorough understanding of the company's products or services to answer Note : - 6 Days work Eligibility Criteria:- -Graduate or Diploma or HSC -Min 1 year into Telesales. -Good communication skill in English. Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

Senior Specialist Quality Assurance1 Experience : 12-15 Years in the role of SQA, SEPG and Metrics Function Skills : Expert knowledge of CMMI SVC & DEV, ISO 20K and ISO 27K, ISMS, PIMS, HIPAA, Software Quality Assurance, Process Improvement & Definition, Data Privacy - GDPR & Six Sigma Green/Black belt would be added advantage. Expertise Skills: Experience in implementing various improvement standards like ISO, Models like CMMI SVC/DEV model till Maturity Level 5 Added advantage if performed ATM role in at least one CMMI Appraisal Experience in implementing ISO 20K & 27K, PIMS, Data Privacy standards and managing, conducting & reporting internal audits results Process definition Process implementation & facilitation Process Implementation Reviews Metrics data collection, Analysis, and creation of Process Performance Baselines & Models Status Reporting Tools / Applications e.g., JIRA, Azure DevOps, ServiceNow, Minitab, Crystal Ball, Process Model etc. Soft Skills: Fluency in written and verbal communication: English must People skills : Understanding, approachable, a coach mindset, Self-starter, Go getter Well conversant with MS Word, MS Excel, MS PowerPoint, and other apps like Visio