Suvaca Technologies

Job Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative in the Electronic Component Distribution industry. The successful candidate will play a crucial role in ensuring exceptional service delivery and satisfaction for our clients. Responsibilities: 1. Customer Assistance: - Provide prompt and accurate assistance to customers regarding inquiries, orders, and product information. - Address and resolve customer issues, ensuring a positive and efficient experience. 2. Order Processing: - Process customer orders and coordinate with internal teams to ensure timely fulfilment. - Monitor order status and communicate updates to customers regularly. 3. Technical Support: - Offer basic technical support for electronic components, guiding customers through troubleshooting processes. - Collaborate with technical teams to resolve complex technical queries. 4. Communication: - Communicate proactively with customers, keeping them informed about order status, delays, and any relevant information. - Provide clear and concise product information to assist customers in making informed decisions. 5. Documentation: - Maintain accurate and up-to-date customer records, order details, and interactions in the company's CRM system. 6. Problem Resolution: - Identify and address customer concerns effectively, escalating issues when necessary to ensure resolution. 7. Product Knowledge: - Stay updated on product specifications, features, and industry trends to better assist customers. 8. Shipment Coordination: - Plan and coordinate inbound and outbound shipments - Collaborate with carriers and freight forwarders to optimise transportation routes. 9. Shipment Documentation: - Prepare shipping documents and ensure compliance with regulations - Maintain accurate records of shipments, inventory, and logistics activities. Qualifications: - Bachelor's degree in Business, Electronics, or related field preferred. - Proven experience in customer support or a related role. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and a customer-centric mindset. - Familiarity with electronic components and the distribution industry is a plus. - Proficient in using CRM software and other relevant tools.