Location: Bengaluru, India (WFO) - 5 Days a week | US Shift - EST Time Zone.Job Summary:As an Enterprise Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of ourcustomer IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, maintainingcomputer systems, and ensuring optimal performance and security. You will act as the first point of contact for ITrelated issues and work closely with other IT professionals to deliver high-quality support services. Additionally, youwill support IT systems in our production line environments, ensuring minimal downtime and efficient operations.Key Skills:• M365 Suite Administration• Entra ID• Windows Administration• Intune (MDM, Autopilot, MAM)• Networking• Active Directory• Printer Management• Incident Management• Application Support• Hardware SupportKey Responsibilities:• Technical Support: Provide on-site technical support for hardware, software, and networking issues. Respondto IT support requests and resolve technical problems promptly.• System Maintenance: Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices.• Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance.• User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving.• Security & Compliance: Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures.• Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users.• Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery.• Continuous Improvement: Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services.• Wi-Fi and LAN Troubleshooting: Address connectivity issues for both Wi-Fi and Local Area Networks (LAN) to ensure stable, secure, and reliable network access.• Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations and resolving any application-related issues.JD ETS L1/L2 Proprietary of Surya Technologies, Inc.Qualifications:• Experience: Proven experience in providing on-site IT support or a similar role. Minimum of 3+ years of relevant experience required.• Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues.• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.• Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently and as part of a team.• Education: Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience).Preferred Skills:• Certifications: Relevant certifications (e.g., ITIL Foundation, Service-Now, Microsoft Certified ITProfessional) are a plus.• Customer Service: Strong customer service orientation with a focus on delivering high-quality support.• Adaptability: Ability to adapt to new technologies and work in a fast-paced environment.Benefits:• Transport and Meal Allowance: Allowance as per company policy.• Additional Perks: Opportunities for professional growth, skill development, and mentoring within asupportive and dynamic team.

Location: Bengaluru, India (WFO) - 5 Days a week.Job Summary:We are seeking an experienced F5 Administrator with 6+ years of expertise in managing and configuring F5 BIG-IP modules (LTM, GTM, ASM, APM). The ideal candidate should have a strong understanding of network protocols (SSL/TLS, TCP/IP, HTTP/HTTPS) and be proficient in configuring iRules, VIPs, pools, health monitors, and traffic management policies. Experiencewith automation tools like Ansible and Python for F5 configurations is highly desirable, along with familiarity with F5 BIG-IP deployments in cloud environments. The role requires strong troubleshooting skills and the ability to optimize application delivery and security.Key Skills: F5 Administration (LTM, GTM, ASM, APM) Network Protocols (SSL/TLS, TCP/IP, HTTP/HTTPS) F5 Configuration (iRules, VIPs, Pools, Health Monitors, Traffic Management) Automation Tools (Ansible, Python) Cloud Deployments (F5 BIG-IP in cloud environments)Key Responsibilities:• Manage and maintain F5 load balancers and associated security features.• Design, deploy, and optimize F5 environments to ensure high availability and scalability of applications.• Monitor, troubleshoot, and resolve issues related to F5 performance and configuration.• Implement traffic management rules and policies to enhance application performance.• Work closely with network and security teams to integrate F5 solutions into the overall network architecture.• Perform firmware upgrades, patches, and proactive maintenance on F5 devices.• Document and maintain standard operating procedures and technical configurations.• Provide support during high-severity incidents and after-hours support as required.Qualifications & Skills:• 6+ years of experience with F5 administration (LTM, GTM, ASM, APM).• Strong knowledge of network protocols, SSL/TLS, TCP/IP, HTTP/HTTPS.• Proficiency in configuring iRules, VIPs, pools, health monitors, and traffic management.• Familiarity with automation tools for F5 configuration (e.g., Ansible, Python).• Experience with F5 BIG-IP deployments in cloud environments is a plus.• F5 certifications (e.g., F5 Certified BIG-IP Administrator) are desirable.Benefits:• Transport and Meal Allowance: Allowance as per company policy.• Additional Perks: Opportunities for professional growth, skill development, and mentoring within a supportive and dynamic team