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Customer Experience Process Analyst Schneider Electric

6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Customer Feedback Management Specialist, you will be responsible for creating a seamless process for managing customer feedback. This includes ensuring the availability of contact details, mapping touch point owners in the system, and moving towards sentiment analysis. You will integrate data and pinboard in ThoughtSpot from various sources like bFO and Medallia, identifying low signals from customers. Your role will involve conducting data analysis using Customer Voice Tool to initiate Customer Experience and Corrective actions based on survey results. You will be monitoring alerts in Customer Voice, proactively connecting with Alert Owners, and ensuring 100% closure before the due dat...

Posted 2 months ago

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