Quality Analyst - English or Bilingual (Spanish) Avantive Solutions

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

Avantive Solutions is a global leader in technology and business services, committed to innovative customer engagement, strategic sales, and digital marketing solutions. With a history dating back to 1988, our team spans across North America, Latin America, South Africa, and the Asia Pacific region. We are guided by a set of core values that shape our interactions with clients and communities, leveraging advanced technology, robust data, and industry-specific expertise to optimize customer interactions for increased engagement, loyalty, and revenue generation. We are currently looking for a full-time Quality Analyst to join our team in Noida (Sector 62) to monitor both English and Spanish calls. The ideal candidate will demonstrate strong proficiency in written and spoken English, possess the ability to monitor calls in either English or Spanish, and deliver constructive feedback and coaching to agents to enhance their performance. Additionally, the Quality Analyst will be responsible for ensuring adherence to quality and agent behavior standards, working effectively in a 24/7 shift environment, and collaborating with the team to meet performance targets. Key Responsibilities: - Proficiency in both written and spoken English. - Monitoring calls in English and Spanish. - Providing feedback and coaching to agents. - Offering clear guidance to associates for performance improvement. - Ensuring compliance with quality and agent behavior standards. - Ability to work in a 24/7 shift environment. - Collaborating as a team player to influence and manage change. - Focused on meeting performance targets. The successful candidate should also demonstrate proficiency in MS Office/MS Excel and have experience in auditing work orders, ensuring data integrity, monitoring calls, providing coaching feedback to agents, conducting call calibrations, and evaluations. Preferred experience includes outbound sales, survey processes, and customer care, ideally with companies such as Dish TV, AT&T, Spectrum, or Comcast. In addition to a challenging and rewarding work environment, we offer health insurance coverage and transportation services for pick-up and drop-off. If you are passionate about quality assurance and interested in joining a dynamic team, we welcome your application.,

Posted 1 week ago

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