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Technical Support Engineer / Customer Support Zato

3.0 - 7.0 years

0 Lacs

telangana

On-site

As a Technical Support Engineer at Zato Origin India Pvt. Ltd., your role is crucial in providing frontline technical support to Zato's accounting firm clients. You will be responsible for diagnosing and resolving platform issues, guiding users through features and workflows, and communicating customer feedback to the product and engineering teams. Key Responsibilities: - Provide first-line technical support via email, chat, and ticketing systems - Diagnose and troubleshoot issues related to Zato's platform (jobs, automation, integrations, etc.) - Reproduce reported bugs in staging environments and document detailed steps - Guide users through platform features including Dashboard, Jobs, Aut...

Posted 1 week ago

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