Application Tech Support Practitioner Accenture services Pvt Ltd

0.0 years

0 Lacs

gurugram, haryana, india

On-site

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicatio...

Posted 3 weeks ago

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Executive Administrative Assistant EICTA Kanpur

13.0 - 17.0 years

0 Lacs

kanpur, uttar pradesh

On-site

As a Support Executive at our company, your main responsibility will be managing customer and learner queries efficiently. You will also be in charge of implementing and maintaining a support tool such as a CRM or ticketing system to ensure a seamless service experience. Key Responsibilities: - Act as the first point of contact for customer and learner queries via phone, email, or chat. - Provide accurate information, troubleshoot issues, and escalate when necessary. - Lead the rollout and configuration of the support/ticketing tool. - Maintain the system with updated workflows, FAQs, and automation rules. - Track, resolve, and close tickets within defined SLAs. - Keep logs of frequent issue...

Posted 1 month ago

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Customer Experience Head Weekday AI (YC W21)

5.0 - 15.0 years

0 Lacs

delhi

On-site

As the Customer Experience Head for one of Weekday's clients located in Gurugram, NCR, you will play a crucial role in shaping and enhancing the customer experience journey. With a salary range of Rs 30-70 LPA and a minimum of 5 years of experience, we are looking for a highly motivated and customer-centric professional to lead our customer-facing teams. Key Responsibilities: - Develop and execute a comprehensive customer experience strategy aligned with business goals. Continuously monitor customer satisfaction, analyze feedback, and implement initiatives to improve user experience. - Oversee technical and application support functions to ensure timely and effective resolutions for customer...

Posted 1 month ago

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Generative AI Engineer Wisemonk

3.0 - 5.0 years

0 Lacs

india

Remote

Company Overview ANCKR is a bold, U.S.-led software development agency that combines American leadership with top-tier international talent. We specialize in AI-enhanced web and mobile development, process automation, and digital transformation . We're not your average dev shop. We're a tech-first, values-driven partner committed to building things that lastfor startups and scaling enterprises alike. Learn more at: www.anckr.com Job Summary As the Support Lead / Manager , you will establish ANCKR's support function with an AI-first strategy . Your mission is to design a system where AI agents handle frontline intake (knowledge base queries, FAQs, routing, RAG-powered suggestions) and humans ...

Posted 1 month ago

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AI Technical Support lead Wisemonk

3.0 - 5.0 years

0 Lacs

india

Remote

Posted 2 months ago

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