34 Support Tools Jobs - Page 2

This is a full-time on-site role for a Customer Support Executive - Fresher located in Jaipur. You will be responsible for providing excellent customer support, ensuring customer satisfaction, and offering online support. Your day-to-day tasks will include addressing customer inquiries, troubleshooting technical issues, and maintaining effective communication with clients to promptly resolve their concerns. To excel in this role, you should possess Customer Support, Customer Service, and Customer Satisfaction skills. Additionally, having Online Support and Technical Support skills will be beneficial. Strong problem-solving abilities, attention to detail, excellent verbal and written communic...

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations exchange critical information. The AI-powered Responsive Platform enables companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive for various responses such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As the Director of Customer Support at Responsive, you will play a pivotal role in defining and executing the global support strategy. Your responsibilities include...

As a User Success Engineer & QA at Dassault Systmes in Pune, Maharashtra, you will have the opportunity to unlock your potential in the field of Scientific Software Engineering. Your responsibilities will include: - Demonstrating hands-on experience in supporting web applications and QA functional testing. - Possessing a basic understanding of web technologies such as client/server, application servers, load balancers, and web services. - Exhibiting good problem-solving and analytical skills. - Demonstrating proficiency in English written and verbal communication. - Developing creative and innovative solutions to customer problems and showcasing testing knowledge. - Understanding software te...

As a Senior Manager / Head of Customer Support in Enterprise SaaS, you will play a crucial role in building and scaling a high-performing support team for our fast-growing SaaS company. Your primary responsibilities will include driving strategy, leading global L1/L2 teams, and ensuring a world-class customer experience through technical depth, data-driven decisions, and operational excellence. To excel in this role, we are looking for someone with 10-15 years of experience in technical support/customer success, with at least 2 years of experience in leading managers. You should possess a strong understanding of SaaS and enterprise technologies such as APIs, SSO, and integrations. Proven lea...

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your responsibilities will include handling escalated support queries through email, chat, and phone, providing timely resolutions, and ensuring customer satisfaction. Moreover, you will be responsible for mentoring junior team members, sharing best practices, and assisting in challenging cases. Collaboration with cross-functional teams such as Product, Engineering, and Customer Success will be essential to troubleshoot issues and provide feedback for product improvements. Utilizing our support tool efficiently to manage tickets, prioritize effect...

NTT DATA is looking for an exceptional Windows Admin to join the team in Bangalore, Karnataka (IN-KA), India. As a Systems Administration Advisor, you will provide ongoing systems administration support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. Your responsibilities will involve addressing availability and reliability issues on systems across multiple locations, evaluating and integrating new operating system versions, drivers, and hardware, and ensuring system security measures are in place. You will play a key role in monitoring and tuning the system to achieve optimum performance levels in standalone and multi-tiered environment...

You are an individual striving to grow your career with NTT DATA, a trusted global innovator of business and technology services. As a Windows Admin based in Bangalore, Karnataka, India, your role involves providing ongoing systems administration support for hardware and software systems. You will be responsible for installation, customization, maintenance, and troubleshooting, as well as offering technical support on programming tools, database systems, and networks. Your key responsibilities include addressing availability and reliability issues on systems such as Windows, Unix, and Mainframe across multiple locations. You will evaluate and integrate new operating system versions, drivers,...

As a Product Support Team Lead, you will be responsible for leading, mentoring, and growing the product support team to deliver exceptional support experiences. You will act as an escalation point for complex customer issues and product queries, utilizing tools such as SQL, JavaScript, Postman, and browser developer tools to debug customer issues effectively. Your role will involve building processes to log, track, and prioritize bugs and feature requests and collaborating closely with the product and engineering teams to enhance product reliability and usability. Reviewing customer screen recordings and usage patterns will be part of your responsibilities to identify UI/UX improvements. You...

Lead a team of 8-10 support professionals across technical, functional, and infrastructure domains Design and manage shift schedules to ensure 24/5 support coverage