10.0 - 14.0 years

0 Lacs

karnataka

On-site

As an experienced and passionate individual, you will play a crucial role in expanding existing business and growing the lifetime value of customers for Tookitakis. You should have a proven track record in building and scaling the support department for B2B enterprise SaaS organizations, with a deep understanding of on-premises and cloud-deployed customer support strategies. **Responsibilities:** - **Leadership and Strategy:** Lead the support team by setting strategic direction and implementing support frameworks to ensure exceptional service delivery. - **Process Development:** Establish robust support processes for efficient resolution of client inquiries and issues, with hands-on experie...

Posted 1 month ago

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Desktop Support Specialist SISL Global

2.0 - 4.0 years

0 Lacs

gurugram, haryana, india

Remote

Key Responsibilities: Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. Diagnose and resolve advanced technical issues escalated from the L1 support team. Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions. Excellent in troubleshooting break/fix issues of windows and mac computers Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. Collaborate with IT team members on projects, upgrades, and implementations. Maintain accurate records of work performed, issues, and resolutions using the ...

Posted 2 months ago

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Customer Support Executive Earthy Origins

1.0 - 5.0 years

0 Lacs

tiruchengode, tamil nadu

On-site

Job Description: As a Customer Support Executive at Earthy Origins, you will play a crucial role in ensuring a positive customer experience by handling queries, resolving complaints, and providing exceptional support across various communication channels. Your responsibilities will revolve around addressing customer inquiries, resolving issues, offering technical support, and working collaboratively with the team to enhance overall customer satisfaction. This full-time position based in Tiruchengodu requires you to possess strong customer support and service skills, along with a background in online support and customer satisfaction. Your excellent communication and interpersonal abilities w...

Posted 3 months ago

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Head of Support Tookitaki

10.0 - 14.0 years

0 Lacs

karnataka

On-site

The ideal candidate for this role is someone who is passionate about providing personalized service and is enthusiastic about playing a pivotal role in expanding existing business and enhancing the lifetime value of customers. You should have a proven track record in building and scaling the support department for B2B enterprise SaaS organizations. A deep understanding of customer support strategies for both on-premises and cloud-deployed services is essential for this position. You will be responsible for managing and providing support services to Tookitakis on-premises and Cloud customers worldwide, including traditional banks and fintech companies. Leading an initial 7-member support team...

Posted 3 months ago

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