372 Support Services Jobs - Page 9

We are looking for "DaaS (Desktop as a Service (VD)) Specialist" with Minimum 6 years experience Contact- Yashra (95001 81847) Required Candidate profile Desktop as a Service (DaaS) Specialist Minimum of 5 years of experience in managing and supporting DaaS solutions. managing, maintaining, and optimizing our DaaS infrastructure

Overall efficient day-to-day implementation of activities in the intervention cluster Implement the plan for the intervention household with her program officer on a daily basis. Conduct intervention activities such as community mobilization, group meetings, training sessions, management of volunteers, and organizing events and campaigns. Refer and accompany beneficiaries to police, public health providers, and other organizations in the intervention areas. Collect data and report on a timely basis to the community program officer. Enter the field data on a software application. Maintain documentation required in the project such as details of identified and referred cases and case Coordinate with MCH and Addiction PO for the MCH and addiction work/cases Role: The Community Organizer will be responsible for implementation of intervention activities in one intervention cluster and will be based in the community office. Educational Requirement: Minimum HSC degree. Experience: At least one-year experience of community work preferable in violence Location: Wadala Reports to: Program Officer Apply: Applications are to be sent via email to belinda.menezes@snehamumbai.org with the Subject line: Female Community Organiser Date of publishing: 2nd June 2025 Oral and written command of Hindi, Marathi and working knowledge of English. BEHAVIOURAL COMPETENCIES Come and be a catalyst for innovation and positive change apply today to shape the future with us!

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for revieiwng property damage from WindHail and defined peril types basis imaged and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the pre-filler is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. This would require the resource to have a good understanding of the construction types of the homes and the material (s) used in the exterior and interior of the home & surrounding dwellings. Key Responsibilities: basis the peril type being worked, Identify the damage type depicted within the package received (Wind Hail/Water/PD) Review virtual images and documentation received from vendor/insured and create outline of damage Accurately identify the size of the damage area / extent of the damage for the home/dwelling along with the material(s) damaged Able to differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and material(s) from the images/content shared Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review Maybe required to look at contents and bills relative to the damage Ensure the accuracy of the estimate s pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing Return packages for additional information in case of insufficient data Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Legal Associate This role is based in India., Hyderabad . Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. . Position Summary The role of Legal Associate, would report to the VP and Managing Counsel, Global Labor Law with a dotted line reporting to India Legal. Primary responsibilities include (but are not limited to) corporate letter drafting, vetting of contracts, legal research and other legal administrative tasks. Essential Duties and Responsibilities Drafting and vetting of contracts: Draft standard and non-standard Contingent Workforce contracts (MCA, SOWs and PCRs), IT maintenance contracts (AMC), and Recruiting Agreements, as needed. Liaison with the Contingent Workforce team to ensure consistency between contracts and Consultant profiles in the Vendor Management System. Assist in drafting vendor documentation (NDA, Service Agreements, PO) and Lease renewals. Coordinate with Procurement team to process vendor contracts. Route contracts to CEO to obtain approval for local signature. Legal research: Perform research on legal databases, newsletters and review of government notifications, analyze information to keep the legal team well-informed to make necessary business recommendations. Review/track/calendar recently passed legislation to assess necessary updates of annual review of employment package documents. Perform gap analysis of mandatory legal/compliance requirements. Conduct research and compile data for various policy proposal initiatives. Administrative work: Assist counsel on proper documentation by maintaining the PoSH training deck, MoM, status reports, etc. Prepare PPT, Smartsheet, excel sheets for legal trainings and other purposes, as needed. Schedule and organize meetings with legal and stakeholders of other teams, as requested. Assist in managing legal team workflow. Review incoming legal requests and pick up or assign them to the respective team member. Maintain all legal files (electronic and paper copy) by coordinating with Internal stakeholders. Communicate in regular meetings with the HR and HR Operations team to track ongoing projects and policy initiatives. Assist in the creation and modification of templates for employment packages, including but not limited to; employment agreements, promotion letters, salary hike letters, employee handbooks and confidentiality agreements. Implement process improvement initiatives to promote efficiency within the team. Route various HR or Corporate documents for signature, as needed. Location: Hyderabad Education background: Law graduate Skills & Experience 1-3yrs of work experience in corporate legal team Experience in drafting & vetting corporate letter, vendor contracts, HR policies, legal notices, MOM. Excellent verbal & written English communication skills Experience working with Microsoft Office (Word and Excel) Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https: / / www.riministreet.com / company / awards /

End Date Sunday 27 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Will use their strong knowledge and expertise in a variety of methodologies and toolsets to assist with designing, building and unit testing code to deliver products that are fit for purpose and meet the quality standards that our customers expect. Working in one of our cross-disciplinary teams engineers will have the opportunity to develop their technical knowledge and understanding as well develop, practice and demonstrate the workplace skills and behaviours required for this job role. They will also join and attend Communities of Practice, Engineering Guilds and Working Groups to deliver peer-to-peer mentoring. Job Description Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Meets customer needs related to simple products and services while following standardised protocols and/or provides back-office support to a customer advisor team. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Reviews non-compliance issues within current IT Security processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline. Helps others use and benefit from the existing knowledge management systems. Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. Keeps track of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Performs designated supplier management activities to deliver own prescribed outcomes and/or provide support to others by using existing systems and protocols. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Uses product specifications to design test procedures and standards. Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks. Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, coaching others when required. Investigates questions related to existing programmes, processes and procedures.

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Monitor and support a range of risk management processes and systems and interpret a range of data, managing the efficient and effective production of high quality analysis, anticipating stakeholder needs. Job Description Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates a local document management system to support an office or department. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Investigates questions related to existing programmes, processes and procedures. Delivers prescribed outcomes by working within established procedures. Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives. Advises managers how to apply a wide variety of existing procedures and precedents. Investigates standard incidents with current regulatory and compliance processes, systems and procedures, taking action to solve immediate compliance issues and providing advice to more senior colleagues on more complex problems. Keeps track of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Designs own monthly schedule and assigns work to other staff as needed in order to expedite office workflow and accomplish high-priority tasks. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Analyses customer needs and defines and delivers prescribed financial products by performing designated development activities using established systems.

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Carries out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. May be required to provide coaching and support to less experienced colleagues Job Description Uses the internal communications system to access required information for specific purposes. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates, organises and maintains files for correspondence and records. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Supports development of personal capabilities by pursuing existing formal and informal training opportunities. Implements improvements and carries out simple change management tasks by following established procedures to support others. Collects and prepares standard data related to ongoing issues. Supports others by performing routine policy-related tasks according to established procedures. Performs relatively simple testing and quality assurance tasks. Provides information and clarification on existing procedures, processes and precedents. Provides operational support to senior colleagues by performing prescribed and non-routine compliance monitoring activities using existing programmes and protocols and giving basic advice on compliance and regulatory requirements. Gathers, monitors and analyses risk data as directed using established risk management models, systems and protocols and recommends further investigation. Assesses compliance with established standards and protocols. Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

Core job responsibilities: Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations Delight our customers by providing support including training, TOR Troubleshooting, and following-up, and closing calls as per Abbott Diagnostics quality system including immunology and bio-chemistry system. Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts Champion utilization of remote support tools to proactively improve instrument up time Proactively improve expertise through continuous learning and certifications Supporting Commercial Team in Technical queries customer s discussion and in Conferences and Technical seminars. Supervisory/Management Responsibilities Direct Reports No Indirect Reports NO Comments: Must be able to influence other areas to achieve business goals Education and experience: Master s degree or equivalent in Science(Microbiology / Biochemistry) relevant experience required. Practical experience of interfacing with customers preferred. Additional Skills: Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral). Proficiency in local language required. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: India > Bangalore : Jigani Link Road t

Key Responsibilities Strategy Technology Management team is looking for an experienced tech support manager to propel Tech Management as a brand through consistent messaging and strategy. A self-motivated individual with experience handling both operational metrics and internal / external business stakeholders. To collaborate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank. Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank s strategic vision. Apply and interpret audit compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisations internal controls, and assess potential fraud activity, plus develop fraud detection tools. Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. This role will enjoy a dynamic environment, operating with a degree of autonomy and the challenge of broad responsibility. Applicants seeking a long-term relationship will get first consideration. Business Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service. Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations. Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience. Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users. Participate in developing and managing the relationship between IT and relevant business stakeholders. Processes Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup Disaster Recovery, support, and co-ordination of third-party vendors. Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors. Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes. Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs. People Talent To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels. Risk Management Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services. Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met Governance Ensure that management of all IT services to the users across GBS are continually improving towards best practice with respect to cost, quality and service. Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Tech Management and Support services MT (GBS, Global) Other Internal Partners WPS and TA (EUS, Network, Voice etc. , ) CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams TO, Governance Change - Risk Control, Technology Governance Assurance Skills and Experience Digital Activation MS Office (especially PPT, Excel, outlook etc. , ) Collaborative Tools (MS Teams, One drive , Zoom etc. , ) Remedy / ServiceNow / ADO Agile / Scrum / Project Management Cloud / AI Qualifications Graduate (Engineering Pref. ) / Postgraduate or equivalent degree - Full time Good understanding on implementation of IT policies, procedures, and best practices across for Shared Service centres and exposure to the global IT operations contributing to continuous improvement will be an advantage. Proven track record of understanding and managing operational metrics. Fluent in written and spoken English. Good Presentation/PPT skills will be an advantage. Product/Project Management Experience Experience in managing senior stakeholders. Can work in high functioning environment. Self-starter with initiative and drive Motivated to rapidly learn new skills. Meticulous on quality; take pride of your work. Excellent planning and organization skills Craves receiving feedback and constructive criticism. Certification on Technology, Operational Risk Management, Risk and Compliance or Audit Management. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17828

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Overview Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should be able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications CA Inter or CMA (India / US) Qualified with minimum 4 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service Qualifications This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). This may be the right role for you if you have Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

Drive execution of ICERTIS product implementations for enterprise customers across industries in accordance to ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort. Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives. Drive requirement gathering, functional design and work closely with Engineering. Quality Assurance and Support across multiple engagements. Own system configuration and deployment activities across multiple engagements. Contribute towards internal consulting capability building within the Professional Services group. Contribute to ICERTIS product road-map through active feedback from customers and implementation experience. 2 years prior experience in implementing Contract Management/Supply Chain applications is preferred. Experience in at least 3 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration. Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective actions in achieving stated objectives. Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage. Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. The admin services team is a specialized team within Icertis, for providing short implementation and/or configuration enhancement services to Icertis ICI customers. The team is responsible for delivering support services beyond L3 support which involves functional solutions and configurations on the ICI platform.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Provides general administrative support including preparing communications and maintaining schedules. Performs normal office functions such as setting up and maintaining files; arranging meetings and conferences; Gathers, compiles and reports on information relevant to supervisors assignment. Administers inter-department or inter-unit programs or processes. May be responsible for coordinating travel and submitting expenses. OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. DIFFERENTIATING FACTORS Autonomy: Works on assignments that are extremely complex in nature, and may be responsible for leading daily operations. Performs a variety of complex or technical-advanced administrative and clerical duties . Has high degree of initiative; Work may be done without established procedures. Organizational Impact: Work may include activities related to special assignments, and providing instructions to accomplish day-to-day work activities to junior individuals in the department . Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature . Innovation and Complexity: Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area . Problems faced are general and may require understanding of other job areas but typically are not complex. Communication and Influence: Communicates with internal and external contacts . Obtains and provides information on matters of significant importance to the job area. Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product. Required Knowledge and Experience: Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 8 years of relevant experience

Provide social work support in medical contexts. Assist patients and families with emotional challenges. Coordinate with other healthcare professionals. Facilitate access to support services and resources. Maintain confidentiality and ethical standards in social work.

Resource should have 5-6years experience in EDI integration in Sterling SB2Bi translation software application Extensive experience supporting production support environments, including ticket ownership from creation through closure Sound analytical and problemsolving skills Should have the development experience as well. Should have Good Communication skills. Flexibility with 24*7 support The role entails the following skillset: 1. Be a member of offshore production support technical team that provides production support services for clients including: i. Monitor the production and test systems ii. Respond to system tickets/emails generated and assigned to the EDI team iii. Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements. iv. Ensure that processes are being followed and documentation is disseminated to the team/stakeholders 1. Excellent trouble shooting skill is a must and must have experience delivering within SLA s in a production support role. 2. Open and manage tickets with IBM 3. Open and manage tickets in Service Now (Incident/change management ticketing system) 4. Liaise with the client on production support issues and recommendations 5. Requires thorough understanding of client s business and applications 6. Knowledge of industry EDI guidelines (i.e. E DI ANSI X12, XML etc.) and specifications for customer/supplier communities 7. Creates and maintains trading partner setups/envelopes and configurations 8. Knowledge of file transfer communication protocols (i.e. managing and implementing AS2 certificate renewals, VAN, FTPS etc.) 9. Ensures defects found in products are logged, monitored, fixed and reported complete 10. Creates or supports unit/system/integration test plans and cases for software elements 11. Conducts or supports system/integration/parallel testing 12. Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule 13. Validates proper configuration items (CIs) have been deployed correctly 14. Executes post-implementation validation - ensures data is processing as expected in the system

Job Title- Sr. Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Training & Support Manager Location: Ahmedabad or Remote We are currently seeking a dedicated and experienced Training and Support Manager to join our team. The successful candidate will play a crucial role in ensuring the effective delivery of training programs and providing comprehensive support to both internal teams and external clients. If you possess a passion for education, strong leadership skills, and a commitment to driving excellence in training and support, we invite you to apply. Roles and Responsibilities Develop and execute training programs for internal teams, ensuring they are well-equipped to deliver STEM education initiatives effectively. Design and implement professional development sessions for educators, focusing on enhancing their skills in delivering STEM education. Provide ongoing support to teachers, channel partners, and clients, addressing queries and ensuring smooth program implementation. Collaborate with the Education Program Manager to align training programs with the broader educational mission and vision. Conduct regular training needs assessments and adjust training programs accordingly. Act as a liaison between the technical support team and clients to ensure prompt and effective issue resolution. Participate in the creation of user manuals and technical documentation for STEM education products. Establish a feedback mechanism to collect insights from training sessions and support interactions. Use feedback to iterate and improve training programs and support services. Requirements & Skills Required Bachelor s degree in Education, STEM-related field, or a related discipline; Master s degree preferred. 3-5 years of experience in designing and delivering training programs, especially in the field of STEM education. Proven experience in designing and delivering training programs, preferably in STEM education. Strong understanding of STEM concepts and their application in educational settings. Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and accessible manner. Leadership qualities with the ability to motivate and inspire teams. Problem-solving skills and the ability to handle complex technical queries. Proficiency in computer applications and internet usage.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

Description & Requirements This position is to provide technical support to customers using Infor Hospitality products. This role involves troubleshooting and resolving product-related issues while ensuring accurate documentation of customer interactions in compliance with the SLAs and SOPs of the Infor Support team. Additionally, the analyst assists with general customer inquiries, guides users to self-help resources, and collaborates with internal teams to address specific requests. A strong customer-focused approach, problem-solving skills, and adaptability to new technologies are essential for success in this role. Responsibilities: 65% Provides initial direct telephone and remote support to customers: Provides preliminary troubleshooting and rectifies issues. Assigns priorities on customer issues and routes the cases to the appropriate resource area of Support Services when unable to resolve the incident assigned to oneself. Documents customer contact activity and maintains accurate data on Infor s Support Portal. 30% Handles miscellaneous customer requests and performs support functions for Support Team as required: Resolves most frequently asked questions via Infor s Support Portal, phone, email, and chat with the help of the Knowledge Center. Walks customers through the online Knowledge Center available on the support portal. Works with allied department of Sales, Services and Development to pass related requests to them. Takes incoming cases/emails and processes them in our support system. Takes incoming calls for other products as required. Basic Qualifications: Graduates with a bachelor s degree in hospitality management or a Postgraduate degree in Travel and Hospitality. Engineering graduates (BTech/BE in any stream), Bachelor of Science, or Computer Applications graduates. Fresh graduates or those with up to 5 years of experience may apply. Excellent command of the English language with minimal influence from mother tongue or regional language nuances. Strong verbal and written communication skills, essential for interacting with Infor s global customers and analysts. Demonstrated critical thinking and problem-solving abilities. Proven teamwork skills and a collaborative attitude. Preferred Qualifications: BHM graduates are preferred, especially those with experience in Front Office and Property Management Software. Candidates with a Software/IT or Hospitality domain background will have an added advantage. Engineering, Computer Science, or IT graduates with proficiency in SQL and Databases are preferred. Skills & Competencies: Ability to apply product, technical, and functional knowledge to arrive at effective and quick solutions. Customer-oriented mindset with keen attention to detail. Capability to adapt to different working styles in a team environment. Passionate about individual, team, and organizational success. Ability to build and maintain smooth working relationships across departments. Adaptability to new technology and awareness of industry best practices. Self-driven with a learning mindset to enhance technical knowledge and skills. Good data entry skills (Typing speed: 30-40 words per minute). General computer skills, including Microsoft Office and operating systems knowledge (a plus).

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. ","responsibilities":" Join the Customer Support Services (CSS) team and be the driving force behind legendary support that delights customers and deepens their loyalty to the Atlassian brand. Here, we don t just solve problems we anticipate needs, build lasting relationships, and empower customers to unlock the full potential of our products. Your Future Team We are seeking a highly experienced Customer Support Services Incident Manager (CSS IM) to join our team! This dynamic role focuses on delivering exceptional support experiences during customer-facing incidents by coordinating across diverse teams and ensuring timely, clear, and accurate communication with both internal and external stakeholders. The ideal candidate will bring expertise in command and control incident frameworks, strategic decision-making, effective communication, and a strong customer-centric mindset, setting yourself apart from more technical, engineering-focused roles. Responsibilities Incident Management and Communication: Be the go-to person for customer-facing reliability and security incidents, leading the charge in response efforts, technical coordination and remediation, and rallying cross-functional teams (Engineering, Support, Product, Legal, etc.). Adopt a "Customer-First" approach to evaluate impacts, deliver accurate situation reports, and build communication bridges to quickly resolve incidents. Manage incident communication proactively, offering timely and transparent updates through official Atlassian channels (Status Page, case-related notifications, and proactive outreach to customers ) Actively participate in post-incident reviews (PIRs), driving actionable improvements to improve the customer experience when incidents occur. Leverage data and insights to uncover incident root causes and assess customer impacts. Maintain open and effective communication with internal stakeholders, providing updates and managing expectations throughout the incident lifecycle. Collaboration and Continuous Improvement : Collaborate with cross-functional teams, including Product, Support, Engineering, Legal, to identify opportunities to drive improvements in incident management processes, tools, documentation, and metrics. Cultivate a culture of continuous learning and improvement within the CSS incident management team, sharing best practices and mentoring others across the organization. Develop and maintain comprehensive incident management documents, runbooks, playbooks, and training materials. Minimum Qualifications 7+ years experience leading incident response efforts with a strong ability to collaborate across diverse teams and drive incidents to resolution. 5+ years experience in customer service or support roles in SaaS or technology companies, ideally with exposure to enterprise customers Experience working in 24/7 support environments, with availability to participate in on-call rotations, including weekends. Exceptional communication skills with the ability to communicate clearly and empathetically with both our Atlassian customers and internal stakeholders Preferred Qualifications Hands on experience with leveraging AI-driven tools and processes to enhance incident management, monitoring tools, incident response platforms, and Atlassian products (e.g. Jira, Confluence, Opsgenie). Jira software certification would be excellent! Experience with data analytics and reporting to communicate incident trends and experiences Ability to work autonomously and collaboratively in distributed, fast-paced environments Experience in process improvement projects aimed at operational efficiency and customer satisfaction Ability to manage multiple priorities under pressure while maintaining a customer-focused approach. ","qualifications":" Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

Develop and implement project plans, including scope, budget, and timeline. Define project objectives, deliverables, and success criteria. Conduct feasibility studies, risk assessments, and cost-benefit analyses. Oversee the delivery of ecommerce development and support services, ensuring that service levels and customer satisfaction are met using project management best practices. Develop and maintain service level agreements (SLAs) and operational metrics for Ecommerce development and support services. Build and lead a project team, including hiring and assigning responsibilities. Provide guidance, mentorship, and performance feedback to team members. Create and manage project budgets, ensuring adherence to financial constraints. Track project expenses, identify cost-saving opportunities, and manage change orders. Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle. Implement appropriate contingency plans to minimize project disruptions. Perform regular inspections and audits to ensure compliance with specifications. Implement corrective actions and continuous improvement measures. Ensure the project meets all necessary permits and approvals. The Ideal Candidate A bachelor s degree or masters degree 10+ Years experience with at least 5yrs relevant experience. Ability to lead project teams of various sizes and see them through to completion. Technology and/or Engineering expertise will be an advantage Strong understanding of formal project management methodologies. Able to complete projects in a timely manner. Budget management experience Got what it takes? Want to join the team? Submit your application we respond to most inquiries within three business days. I Want to Join Looking for other Jobs? DevOps/MLops Engineer (AI/ML Focus) Cyber Threat Prevention Analyst (Endpoint Security Engineer) Clinical Biostatistician Sr Bioinformatics Analyst Full Stack Developer | Java Angular Lead Full Stack Developer | Java React JS Machine Learning Engineer / Data Scientist Automation Test Engineer | Python & Robot Framework

Technical Account Manager (TAM) Our Team Oracle Customer Success Services (CSS) enable organizations to leverage their Oracle investments to extend into the cloud with greater value, choice, and confidence. Oracle delivers enterprise-grade, end-to-end managed cloud services across its broad portfolio of business applications, middleware, database, and hardware technologies. Oracle Customer Success Services (CSS) has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way. Part of our growth strategy, we are recruiting an experienced Technical Account Manager (TAM) with extensive service delivery / operations background with Oracle products. Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good technical skills in Oracle Database and in any one of the Oracle Applications such as Fusion Applications, EBS, PSFT & JDE etc. Knowledge & experience in Exadata, ExaCS and Oracle Cloud Infrastructure. Understanding of Technical architecture, operating systems and network. Should have a strong customer facing skills. Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts. Excellent team player, willing to learn new technologies & problem-solving skills. Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. OCI Certified / ITIL Foundation Certification in IT Service Management / PMP. Your Qualifications: The candidate should have 11+ years of experience in Oracle products including Technical/Functional and Project/Program Management experience and have a track record in delivering large-scale global Application or infrastructure/database projects. High commitment with his/her customers is must. The role will be based in Bangalore / Hyderabad / Delhi Your Responsibilities Key tasks include, but are not limited to, the following: Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products and related implementation services. Maximize the customers use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocates for customer and becomes a trusted advisor aligning with the stakeholders of their assigned customers.Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer s industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope, and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in an area of specialization. 7-10 years Enterprise implementation experience, IT Service Management, Project management or Account Management experience, and/or Advanced Educational degree. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industry or product(s). Ability to effectively communicate and engage with senior executives. Demonstrated expertise in large (multi-site or international) IT projects. Working Globally is desirable. An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, and interview process, and in potential roles. to perform crucial job functions.

Is recognized as an expert in Big Data and is influential within the department Influences within the department on the effectiveness of Big Data systems to solve their business problems Leverages, contributes and uses Big Data best practices / lessons learned to develop technical solutions used for descriptive analytics, ETL, predictive modeling, and prescriptive real time decisions analytics Utilize effective project planning techniques to break down complex projects into tasks, manage scope of projects, and ensure deadlines are kept Identifies new areas of data, research and Big Data technology that can solve business problems Partners closely with peers in the department to ensure holistic Big Data solutions for our data science community and analytic users Partners with Allstate Technology teams on Big Data efforts Is an active technical leader within the department Education Masters Degree (Preferred) Experience 5 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Big Data Engineering, Big Data Systems, Big Data Technologies, Data Science, Influencing Others