372 Support Services Jobs - Page 8

" About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ","

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. RESPONSIBILITIES: To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) Contributing to Knowledge Management content creation and maintenance Working with development on product improvement programs (testing, SRP, BETA programs etc) as required Operating within Oracle business processes and procedures Respond and resolve customer issues within Key Performance Indicator targets Maintaining product expertise within the team Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product QUALIFICATIONS: Bachelor s degree in Computer Science, Engineering or related technical field 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie and Intelligent Data Lake. Excellent verbal and written skills in English SKILLS & COMPETENCIES: Minimum technical skills: As a member of the Big Data Appliance (BDA), the focus is to troubleshoot highly complex technical issues related to the Big Data Appliance and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie and Intelligent Data Lake. Have good hands on experience in Linux Systems, Cloudera Hadoop architecture, administration and troubleshooting skills with good knowledge of different technology products/services/processes. Responsible for resolving complex issues for BDA (Big Data Appliance) customers. This would include resolving issues pertaining to Cloudera Hadoop, Big Data SQL, BDA upgrades/patches and installs. The candidate will also collaborate with other teams like Hardware, development, ODI, Oracle R, etc to help resolve customer s issues on the BDA machine. The candidate will also be responsible for interacting with customer counterparts on a regular basis and serving as the technology expert on the customer s behalf. Experience in multi-tier architecture environment required. Fundamental understanding of computer networking, systems, and database technologies. Personal competencies: Desire to learn, or expand knowledge, about Oracle database and associated products Customer focus Structured Problem Recognition and Resolution Experience of contributing to a shared knowledge base Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations. Communication Planning and organizing Working globally Quality Team Working Results oriented

SAP TM Consultant (SAP Transportation Management) - IT Resonance Job Details Location: India, Tamil Nadu, Chennai Type: Contract , Contract to Hire , Freelancer Posted on June 6, 2025 Job Description We are always looking to expand our team of talented professionals at IT Resonance Inc and currently seeking qualified candidates that would make a good fit for SAP TM Consultant Position: SAP TM Consultant Job Type: Freelance /Contract Work Timing: 5:30 PM IST to 1:30 AM IST Work Location: Remote Job Description: 5+ years of exp in TM Looking for someone with tm version 9. 3 or higher Looking for a SAP TM support resource to work on a TM basis. Must have SAP TM sidecar experience. SAP embedded experience is an added advantage. Responsibilities : The service will be provided during business hours 4:30 PM to 01: 30 AM IST. Consultant will process incidents, service requests, project tasks, bug fixes, process improvement initiatives and provide maintenance and support services for the client SAP platform. Consultant will monitor tickets created in client tools, attend meetings as necessary, interact with client end users, and abide by client escalation protocols. Consultant will be proficient in business English language. Consultant will generate documentation and root cause analysis as requested. Consultant will integrate with client teams and third-party vendors teams as requested to provide support services. Interested candidates, kindly send updated resume to Careers@itresonance. com, /kavya@itresonance. com / +91 892 55 26513 Key Skills SAP embedded SAP TM Consultant SAP TM sidecar First NameLast NameEmail AddressHome Phone Expected Rate - ( $ / ) Visa TypeJob TypeAvailabilityWilling To TravelWilling To RelocateUpload CVUpload your CV/resume. Max. file size: 20 MB.

About Us UnitedLex India Private Limited (formerly known as iRunway India Private Limited) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity. Position title : Analyst Shift Timing : 1:30 PM - 10:30 PM Location : Gurgaon Office Category : Onsite OVERALL PURPOSE OF JOB : This position will be part of UnitedLex s Privacy and Compliance Practice, delivering outstanding advisory and support services for UnitedLex s elite global clients. The primary role of the Data Privacy Analyst will be to provide support in relation to regulatory compliance and data protection matters. The Privacy Analyst is responsible for individual contribution as part of the Global Legal Department UnitedLex is building for its Client. Primary day to day focus is privacy support services across client Consumer Healthcare Business Unit functions (Ethics & Compliance, R&D, HR, Corporate, etc.) Candidates should have particular strengths in teamwork (internal & external customers), effective time management, leadership, contract risk/liability assessment and problem-solving attitude. They must also have the interpersonal skills to build strong relationships with internal clients. REQUIREMENTS: Master s Degree in Law, preferably with focus on data protection law. 1-3 years experience in EU/US regulatory and/or EU/US data protection law, preferably in a global cross-functional team environment. Fluency in English language, including exemplary verbal and written communication skills with the ability and credibility to foster client trust and buy-in. High standards and attention to detail are crucial. A self-starter with a demonstrated ability to be flexible, innovative and adaptive. Knowledge of how to keep a regular pulse on market needs. Proven ability to lead cross-functional teams to achieve aggressive business objectives. Ability to organize and prioritize workloads to meet tight deadlines. Excellent writing and proofreading skills. Able to relay technical concepts to non-technical audience and vice-versa. Exceptional interpersonal skills, with the ability to work collaboratively and persuade action across a matrixed organization. Highly organized with strong attention to detail and demonstrated ability to handle multiple competing priorities simultaneously. Effective time management skills and a self-starter mentality. Proficient in Microsoft Word, Outlook, Excel and related software programs and experience with contract management or case management software. Ability to travel as required Any of the following experience would be considered as a plus. Experience with Privacy Management Tools, such as OneTrust. Data privacy program-related certifications (CIPP, CIPM, CIPT, etc.). A background in the Consumer Healthcare industry would be considered as advantage. KEY RESPONSIBILITIES : Dealing with Data Subject Requests. Carrying out Privacy Impact Assessments. Engaging in the drafting, negotiating, and reviewing of any commercial agreement containing compliance and data protection law clauses. Engaging in the drafting, reviewing, and implementing complex regulatory compliance frameworks, including, but not limited to, data privacy maturity assessments, data transfer mechanisms, data privacy readiness assessments, audits, privacy and data protection compliance matters related to M&A activities, etc. Maintain privacy program documentation, including records of processing activities, privacy notices, policies, procedures, and data protection guides. Conduct technical activities on privacy management including privacy and risk assessments, analysis, drafting and implementing remediation plans. Intake, triage, and analyze reported data breaches to ensure appropriate escalation to the team for rapid response and remediation. Handle various privacy inquiries and requests related to privacy and data protection, and escalate as appropriate. Collaborate with clients and cross-functional teams across to coordinate programs and initiatives. Support other compliance program initiatives as needed. Please refer to our Privacy Policy at UnitedLex for information, https: / / unitedlex.com / privacy-policy /

Executive - Agribusiness Innovation Platform ICRISAT seeks applications from motivated and dynamic Indian Nationals for the position of Executive for its Agribusiness and Innovation Platform (AIP), under the Global Research Program Enabling Systems Transformation. This position will be responsible for managing the operations of the food lab, office and pilot plant of AIP within Enabling Systems Transformation (EST). This position is based at ICRISAT Headquarters, at Patancheru, Telangana State, India. ICRISAT is a non-profit, non-political organization that conducts agricultural research for development in Asia and sub-Saharan Africa with a wide array of partners throughout the world. Covering 6.5 million square kilometers of land in 55 countries, the semi- arid or dryland tropics has over 2 billion people and 644 million of these are the poorest of the poor. ICRISAT and its partners help empower these disadvantaged populations to overcome poverty, hunger and a degraded environment through better agricultural production systems. ICRISAT is headquartered at Patancheru near Hyderabad, India, with two regional hubs and eight country offices in sub-Saharan Africa. ICRISAT envisions a prosperous, food-secure and resilient dryland tropics. Its mission is to reduce poverty, hunger, malnutrition and environmental degradation in the dryland tropics. ICRISAT conducts research on its mandate crops of chickpea, pigeonpea, groundnut, sorghum, pearl millet and finger millet in the arid and semi-arid tropics. The Institute focuses its work on the drylands and in protecting the environment. Tropical dryland areas are usually seen as resource-poor and perennially beset by shocks such as drought, thereby trapping dryland communities in poverty and hunger and making them dependent on external aid. Please visit - www.icrisat.org Responsibilities: Engaging in all AIP office operations, activities of NutriPlus Knowledge (NPK) program lab and pilot plant facility To ensure they produce the desired results and are consistent with the overall strategy and mission of the institute Day to day office operations handling that include coordination with finance, HR and other institutional support services Liaising with other research programs and research clusters of the institute Lab and office equipment maintenance & servicing, Training programs and events arrangements for AIP To run and maintain the sorghum and millet processing pilot facility at AIP-ICRISAT by Providing support to all the three internal programs of AIP in terms of project on-field activities, lab works, admin works, maintenance of AIP premises (pilot plant & food lab) articipate and assist the staff in on field activities of AIP in outstation project locations Carry out any additional work as assignment by the management Qualifications: Postgraduate in life sciences / Natural Sciences or similar area of study Minimum of 8 years of work experience in industry/ academia or an Ag research centre Similar experience in previous organization is necessary Ability to deal tactfully under pressure situation, delivers under tight schedule and maintain high degree of confidentiality as per project requirements. Candidate should essentially be a good communicator and a team player Working knowledge on computers especially MS office, email management and data entry General: This is a contractual role for a period of 36 months (3 years), renewable based on the performance funding availability and the institute s continuing need for the position. How to apply: The position will remain open until a suitable candidate is identified. Shortlisting will start from 26 June 2025. All Applicants should apply with their latest Resume, and the names and contact information of three references that are knowledgeable about their professional qualifications and work experience. All applications will be acknowledged; however, only short-listed candidates will be contacted. ICRISAT is an equal opportunity employer

Use Your Power for Purpose A career with us is about discovering breakthroughs that change patients lives. You will be part of bringing those therapies to people all over the world, driving the industry forward, and making a positive difference. Whatever your role, you will discover that amazing things are possible. As a member of the Global Supply division, you will have a direct impact on improving patients lives while working at Pfizer. Your dedication and commitment will be instrumental in helping Pfizer achieve new milestones and make a significant impact on patients worldwide. What You Will Achieve In this role, you will: Represent your organizational unit on administrative matters, recommending, interpreting, and implementing internal policies and procedures. Perform a variety of administrative tasks across different functional areas to enhance business efficiency. Support services such as event planning, customer service, publications, and technical writing/editing. Actively participate in team process improvements and collaborate by sharing experiences. Manage your time and professional growth, taking accountability for results and prioritizing workflows. Utilize skills and knowledge to complete tasks, understand their relation to other processes, and participate in process improvement teams. Execute digital campaigns promptly, following content plans developed with Marketing and Medical teams, and support special projects and new digital promotion models. Assist marketing teams during campaign execution, monitoring, optimizing, and managing reports, focusing on user experience. Maintain local documentation as required by legislation, including archiving, tracking, and retrieval, and coordinate digital platform management with regional or local support. Provide analytical insights to support functional decisions, monitor performance through KPIs, and ensure compliance with norms, policies, and procedures. Here Is What You Need (Minimum Requirements) High School Diploma or GED with at least 2 years of experience. Experience in Marketing, digital marketing, commercial Strong interpersonal skills Keen eye for detail Ability to manage time and prioritize tasks effectively Experience with administrative tasks and process improvement Ability to work under moderate supervision and follow established procedures Bonus Points If You Have (Preferred Requirements) Ability to solve routine problems and convey issues constructively Understanding of both pharma industry and scientific academic research environments Knowledge of commercial or business analytics processes Ability to make basic decisions with an understanding of the consequences Ability to work collaboratively in a team environment Proficiency in using digital platforms and tools Work Location Assignment: On Premise Support Services #LI-PFE

Happiest Minds Technologies Pvt.Ltd is looking for LEAD to join our dynamic team and embark on a rewarding career journey System Architecture: Designing and developing the system architecture for IoT solutions, including hardware and software components, communication protocols, and cloud infrastructure. Hardware Design: Developing the hardware components of the IoT system, such as sensors, actuators, and microcontrollers, and integrating them with the software components. Software Development: Developing the software components of the IoT system, such as firmware, middleware, and applications, and ensuring that they are secure, scalable, and reliable. Data Management: Designing and implementing data management systems that can collect, store, and analyze the data generated by IoT devices. Testing and Validation: Testing and validating the IoT system to ensure that it meets the requirements and specifications of the project. Maintenance and Support: Providing maintenance and support services for the IoT system, including troubleshooting, bug fixing, and software updates. - IOT Engineer with minimum 7 years experience - Expertise in Scala, Angular, Python, Microservices, Docker, Kubernetes Good to have skills - Angular Apollo, GraphQL, Typescript, IoT concepts and MQQT

You will be responsible to realize the vision of building a trusted online shopping experience for customers and sellers while preventing any financial and reputational losses. As a part of this role, you would be building products for managing risk holistically for the marketplace. You would be defining the risk management building blocks of the marketplace business and would also be responsible in building some zero to one product. You would champion the vision with diverse set of stakeholders across businesses and functions to drive influence and alignment. You will work with stakeholders across geographies giving you a truly diverse experience. While you would be working for the biggest retailer of the world, the experience would be very much like that of start-up working in small agile teams. If you're inspired by the opportunity to solve hard problems at scale and make a difference for our customers, join us. Your Responsibilities You will champion the end-to-end execution of some key risk related products. You will influence other partner teams to address product & process gaps by building relevant cases leveraging data and other insights. You will define the objectives, key results and KPIs to measure the success of the initiatives and the business domain. You will leverage data to make more informed product decisions. You will functionally manage product managers. What You Will Bring Advanced/ masters degree in engineering or management is preferred. You come with 5+ years of product management experience. Experience with eCommerce or internet-based products or support services is a plus. Excellent communication and stakeholder management. Uncompromising commitment to the customer. Ability to drive teams toward a shared vision with velocity and possess an indomitable bias toward action in the face of ambiguity. Willingness to be bold - be undeterred by organizational obstacles and with a High tolerance for risk / low fear of failure. Strong presentation and influencing skills and the ability to interact with executive level business and technical partners. Excellent written and verbal communication skills with ability to champion product solutions throughout the organization. Minimum Qualifications... Option 1: Bachelor s degree in computer science, engineering, or related area and 5 years experience in product management. Option 2: 7 years experience in product management or related area. Preferred Qualifications... masters degree in Computer Science, Engineering, Business Administration, or related area and 4 years experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products Masters: Business Administration, Masters: Business Administration, Masters: Business Administration, Masters: Business Administration, Masters: Business Administration

The End User Service Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results. Principal Responsibilities Deliver high-quality support to end-users in a courteous professional manner On-boarding of regional teams, including home setups. Support desktop technology and applications. Respond to calls/tickets and manage issues until resolution even if escalated to another team Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few. Strong analytical and problem-solving skills, ability to work independently and under pressure Flexible in approach, and comfortable dealing with ambiguity when necessary Qualifications/Skills that would be advantageous Experience working at a financial enterprise level Experience in trade floor support including trading applications Must be familiar with PC hardware/software troubleshooting and deployment practices for desktops Citrix VDA infrastructure support including Dell Wyse Terminals Citrix Applications and Desktops support Effectively provide support to remote locations Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365 Broad understanding of mobile tech including BES12, Intune, Android and IOS devices Cisco phone support Webex/Zoom support including Video calls, screen sharing Experience working with 3rd Party Vendors Excellent written and verbal communications skills Customer service focused

Harvard Business Publishing (HBP) - the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone - including you! The opportunity Global Support Services (GSS ) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing s three business verticals Corporate Learning, Higher Education, and the HBR Group in global locations.The GSS team delivers critical back-end support to HBP s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master s degree in Business Administration, Marketing, or a related field. Minimum of 3 years experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Job description About TeamLease Edtech (https://www.teamleaseedtech.com) TeamLease EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of Indias largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs. Role: Student Support Executive (Freshers are Welcome) Location: Bangalore Job Responsibilities: Manage end-to-end student operations including admission support, onboarding, academic coordination, and exam process execution. Act as the primary operational interface between students and internal teams (sales, academics, tech, and compliance). Oversee documentation verification, admission compliance, and student record accuracy. Resolve student queries and concerns promptly to ensure high levels of satisfaction and engagement. Maintain and update data in CRM, LMS, and other student information systems. Generate and analyze reports to track operational KPIs and student lifecycle metrics. Contribute to process standardization, automation, and continuous improvement efforts.

•Call and onboard new helpers (maids, cooks, drivers, etc.)•Collect and enter helper details • Coordinate with households to understand job needs•Map helper availability with household requirements using Excel•Maintain and update the helper database

Overview About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Sciences (data & analytics), Bunisess Support Services, Market Research and Media Services . We currently have 2500+ awesome colleagues (in Annalect India) who are committed to solve our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Responsibilities This is an exciting role and would entail you to Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications You will be working closely with Global Finance Leaders / Members of agency Finance Team and work in 6:30 PM to 03:30 AM(IST) shift timings . This may be the right role for you if you have CA Inter or CMA (India / US) Qualified with minimum 2 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills

Organize and coordinate assigned client account work in a timely and profitable manner. Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed. Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service. Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs. Prepare client proposals, report specifications, technical information, etc. Provide technical consulting services to clients directly and/or through coordination with internal technical team. Follow up on inquiry calls; respond to specific client inquiries promptly and professionally. Participate in trade shows and technical conferences when necessary. Work with business support to bill clients in a timely, concise and profitable manner. Provide technical support to in house employees as required. Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Performs other duties as directed. General Bachelors degree or equivalent, plus five years of directly related experience. Familiarity with industry associations, technical committees, industry best practice which would add value for client program management. Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.). Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients. Must be able to identify problems and offer workable solutions.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Supplier Risk Program Consultant is responsible for execution of enterprise supplier risk through the implementation, maintenance, and governance of supplier risk program. The role is responsible for execution of governance functions and communication of the Supplier Risk results to ensure compliance to the framework. The role partners with key stakeholders across the organization to promote supplier risk value proposition and drive a customer centric mindset. Accountable for adherence, to Supplier Risk Management policy and procedures Analyzes supplier risk assessments, works with management on remediation, attestation and contract reviews, reporting and risk contingency planning Contributes to ongoing updating, refinement, documentation and communication of the Supplier Risk Management policy, procedures and related process Various reporting duties as assigned Responsible for assisting with the implementation of the Supplier Risk and Performance framework and manage tools designed to drive consistency in assessing, managing, reporting, and communicating risks across the enterprise to enhance value delivery Education 4 year Bachelors Degree (Preferred) Experience 2 or more years of risk experience (Required) Supervisory Responsibilities: This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Supplier Risk Assessment, Supplier Risk Management, Third Party Management, Third Party Risk Management Shift Time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Oracle Customer Success Services provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. At least 7 plus years of experience with Oracle Database Administrator / Consultant / Support Engineer Available to work in 24X7 capability . Install, configure, and Administer Oracle Database/RAC 11g,12c,19c. Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning . Good Database troubleshooting & performance tuning skills . Worked on Database upgrades and patching . Knowledge on Performance Tuning of Oracle Instance and SQL Tuning . Good communication and customer management skills. BE/BTech and/or MS in Computer Science or equivalent preferred Oracle Database / Exadata / OCI Certification - Preferred Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Oracle Customer Success Services provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. At least 7 plus years of experience with Oracle Database Administrator / Consultant / Support Engineer Available to work in 24X7 capability . Install, configure, and Administer Oracle Database/RAC 11g,12c,19c. Expert knowledge of Oracle Database Architecture, RAC, and Performance Tuning . Good Database troubleshooting & performance tuning skills . Worked on Database upgrades and patching . Knowledge on Performance Tuning of Oracle Instance and SQL Tuning . Good communication and customer management skills. BE/BTech and/or MS in Computer Science or equivalent preferred Oracle Database / Exadata / OCI Certification - Preferred Candidates having optional skills of PL SQL and SQL, Exadata, Goldengate is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Job Description The Role Key Responsibilities The DPS reports to the Deputy Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group. The duties of a DPA would cover the following: Document creation, conversions, formatting , revisions, clean up, repair and indexing Presentation creation, conversions, formatting and revisions Spreadsheet creation, conversions, formatting, revisions, linking and archiving Document tables and automation including TOAs, TOCs and cross referencing Template and form creation Merge and compare documents Mail merge and label creation Data entry and editing Client briefing Creating, modifying and emailing files Quality checking for accuracy and formatting and editing services There are two high level categories, detailed below, which describe the core activities of the DPS role: Document Production Services: Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle Ensuring all work and projects are completed as per instructions from the client and /or specifications Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills Ability to quality check documents to ensure clients quality expectations are met within stipulated turnaround times Follow workflow processes as per the Standard Operating Procedures Notifying the Team Lead immediately when the deadline is likely to be missed Meet quality benchmarks Carry out work smoothly and efficiently Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives Maintain confidentiality of all client information Working collaboratively with team members to ensure the provision of first class support services to fee earners Key Personal Attributes A key attribute of a DPA success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the London DP team Flexible in approach to increase of volume outside of shift hours Effective time management skills Professional approach to problem solving Good decision making abilities Keen eye for detail Ability to adapt any process changes in minimal time period Able to deal with the pressures of high volumes Flexible and Service orientated Qualifications Your Experience Minimum copy typing speed of 40 wpm Fluent in written and oral communication in English at all levels internally and externally Advanced knowledge of Microsoft Word Solid knowledge of MS Applications (Excel, PPT) Previous work experience in a professional services environment Law background will be an added advantage

The Administrator will be responsible for providing a professional and effective administrative and projects support service, collaborating with multiple teams across the business to successfully support a range of requests , coordinating project activities, managing schedules, and ensuring project deliverables are completed on time and within budget This role will be based in Mumbai , India This role offers the chance to work in a fast-paced environment and advance your career within a supportive and diverse team. A verifiable and demonstrated knowledge of displaying a flexible and adaptable approach combined with Impeccable organizing skills would be the key requirements for this role. Key Responsibilities Provide professional and effective administrative and projects support services, collaborating with multiple teams across the business to successfully support a range of requests related to projects and administrative tasks including documentation, meetings management, handling the project budget, and using time management skills to help the team stay on track Collaborate and communicate effectively with teams involved in Projects management, Consultation, Human Resources, Talent Acquisition, Administration, Business Development and Marketing Preparation of presentations, documents, reports and work gaining material to a high standard in line with effective guidelines Support project tasks and requests while being a multi-faceted point of contact for various functions in the business and strengthen the current capabilities across business support functions while lending a helping hand with billable work that is non-technical in nature Support the administrative and operations functions to effectively remove bottlenecks related to proposals, tenders, translation work (for projects), document control, tracking reports, dashboards and similar Travel as required to legislative offices to smoothen projects works Support as required on employee timesheets and calendars Requirements and Qualifications bachelors degree from a reputable academic organization or higher with at least 5 years of related experience Good working knowledge of Microsoft 365 and relevant ERP systems / platforms , along with strong organizational and time management skills Previous experience related to government regulations related to projects and expansion operations Be able to demonstrate effective written and oral communication skills to write tracking reports, business correspondence, presentations, and to respond to questions from groups of managers, clients and other stakeholders Able to work independently and as part of a team, enjoying professional challenges and desire to be an integral part of the long-term growth of Jensen Hughes. Being a responsible self-starter with problem solving and reasoning skills, possessing intermediate to high-level personal computer skills, excellent prioritization skills and very comfortable using own initiative displaying flexibility and adaptability to work in a fast-paced environment Why you should join Jensen Hughes You will work with market-leading clients and have the backing of a leading international firm. There is continued support from the leadership team with a flexible approach to carrying out day to day activities. Career advancement with an established framework is in place - clearly defining expectations and outlining opportunities for advancement.

6 month in telesales/marketing SALARY-OPEN AND HIGH INCENTIVE JOB LOCATION-BANGALORE/CHENNAI/KOCHI KRITIKA@ADVISERJOB.COM/WHATSAPP ON 9873213664

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Key Responsibilities Handle stretch assignments designed to increase business acumen. Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met. Establish/communicate job performance standards and work procedures. Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Serve as mentor leader to new leaders within respective business unit. Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training. Interview applicants and recommend hire. Makes recommendations for process improvements and cost saving opportunities; executing key initiatives. Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Key Responsibilities Act as a role model for the rest of the team Provide professional assistance and resolution for escalated/supervisor calls Represent the Customer care Center on projects, initiatives or testing as needed Assist with development and dissemination of training materials Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality Provide support for questions (including help hotline) from customer service specialists Provides training to team members and guide reps on specific steps of the research process of a particular case or issue Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Job Description The Role Key Responsibilities The DPS reports to the Deputy Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group. The duties of a DPS would cover the following: Document creation, conversions, formatting , revisions, clean up, repair and indexing Presentation creation, conversions, formatting and revisions Spreadsheet creation, conversions, formatting, revisions, linking and archiving Document tables and automation including TOAs, TOCs and cross referencing Template and form creation Merge and compare documents Mail merge and label creation Data entry and editing Client briefing Creating, modifying and emailing files Quality checking for accuracy and formatting and editing services There are two high level categories, detailed below, which describe the core activities of the DPS role: Document Production Services: Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle Ensuring all work and projects are completed as per instructions from the client and /or specifications Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills Ability to quality check documents to ensure clients quality expectations are met within stipulated turnaround times Follow workflow processes as per the Standard Operating Procedures Notifying the Team Lead immediately when the deadline is likely to be missed Meet quality benchmarks Carry out work smoothly and efficiently Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives Maintain confidentiality of all client information Working collaboratively with team members to ensure the provision of first class support services to fee earners Key Personal Attributes A key attribute of a DPS success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the London DP team Flexible in approach to increase of volume outside of shift hours Effective time management skills Professional approach to problem solving Good decision making abilities Keen eye for detail Ability to adapt any process changes in minimal time period Able to deal with the pressures of high volumes Flexible and Service orientated Qualifications Your Experience Minimum copy typing speed of 40 wpm Fluent in written and oral communication in English at all levels internally and externally Advanced knowledge of Microsoft Word Solid knowledge of MS Applications (Excel, PPT) Previous work experience in a professional services environment Law background will be an added advantage

Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer BE/BTech and/or MS in Computer Science or equivalent preferred Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer BE/BTech and/or MS in Computer Science or equivalent preferred Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Individual Insurance Technology (Ins Tech) is an organization providing information technology solutions, responsible for software applications that enable the entire life cycle of individual insurance policies at Canada Life. In Ins Tech, the Customer is at the centre of what we do. Our Ins Tech professionals contribute to the companies business goals through the effective delivery of technology solutions. These services include providing business systems analysis, software development, quality assurance and operational support services for our Insurance Solutions and Operations & Client Services business units. Essential Functions: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, you will be responsible for: Representing the business requirements, Defining and designing the business functionality of the system, Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner Qualifications: Ideal candidate has 2+ years working with insurance policy administration systems; experience with Ingenium is preferred Minimum experience as a Business Systems Analyst in a Technology delivery environment as specified below: Senior Business Systems Analyst - 5 to 8 years Accreditation in Business Analysis or equivalent credentials/experience. Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience. Strong knowledge of insurance products and business processes Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals Effective at analyzing how product changes affect testing requirements Strong interpersonal and communication skills Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences.

Roles and Responsibilities Provide technical support to end users through phone, email, remote desk support, in person visit Collaborate with team members to resolve complex technical issues. Provide technical support for network administration, configuration, and troubleshooting. Perform user training sessions for newly joined employees. Install software applications & provide user support for existing one. Perform routine maintenance tasks including software installation, updates, troubleshooting.