372 Support Services Jobs - Page 6

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

Scope: Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain product issues, and work with the product teams. Scope: Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: BY Demand, BY Fulfillment, BY Inventory Optimization Cloud Architecture : MS Azure Frameworks/Others : PL/SQL, RDBMS What you ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for: Bachelor s degree minimum 3 to 5 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organizations needs Hands on experience in implementing / supporting Demand Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands BYs product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Overview Shift Time – 6:30pm – 3:30am (IST) Location – Bangalore / Hyderabad / Gurugram Hybrid Mode – 3 Days work from office per week Skills :- Client Billing, Budget tracking, Project management About Role We have an exciting role of BPM Analyst . You will play a key role in Invoice processing and Accounts Payable activities to ensure a smooth flow of the process. This might be a great fit if you are result oriented and excited to be part of a growing team. About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Ensure clear progression of related financial tasks across the business Serve as a liaison between the client’s budget management group and the client team(s) to help coordinate projects across the business Support client relationships by generating reports and troubleshooting to meet client and Budget Project expectations Attend relevant internal client or departmental meetings Act as the primary support role for all items related to client billing Provide core support for ensuring timely receipt of client payment Track and maintain clear records of billing activity Generate billing files and upload them to the client's financial systems Develop and maintain regular cashflow reports to summarize the state of the account Develop and maintain agency and client forecasting files Assist in deliverables related to audit compliance Enforce operations policies and best practices across the business Monitor client teams’ billing practices to ensure they are in accordance with client obligations You will be working closely with: Senior Finance leaders from Omnicom Agencies, Accounting Teams, Controllers and OGS Internal Leadership Qualifications Should have approximately 4-5 years of overall work experience (with 1 -3 yrs. of relevant experience in Project Management) Bachelor's degree Ability to quickly understand and grasp process flows of in-scope activities and assimilate this knowledge to quickly become a subject matter expert An effective communicator with excellent relationship building negotiation & interpersonal skills. Ability to influence decisions at a strategic level, through logical reasoning-based problem-solving approaches Maintains positive and healthy working relationships with support functions, service delivery and senior leadership, and leverages these relationships to secure collaboration and support in execution of project plan.

To handle all Data/BI responsibilities, including a major part of the work on ADF and team handling. Key Responsibilities: Data Warehouse Development: Design and implement scalable and efficient data warehouse solutions. Develop complex SQL Server-based solutions, including T-SQL queries, stored procedures, and performance tuning. Optimize SQL Server databases, develop T-SQL scripts, and improve query performance. ETL Development and Maintenance: Build and optimize ETL workflows using Azure Data Factory (ADF) for data integration from multiple sources. Ensure high-performance data pipelines for large-scale data processing. Integrate and automate data processes using Azure Functions to extend ETL capabilities. Cloud Integration: Implement cloud-native solutions leveraging Azure SQL Database, Azure Functions, and Synapse Analytics. Support hybrid data integration scenarios combining on-premises and Azure services. Data Governance and Quality: Establish and maintain robust data quality frameworks and governance standards. Ensure consistency, accuracy, and security of data across all platforms. Leadership and Collaboration: Lead a BI and data professionals team, providing mentorship and technical direction. Partner with stakeholders to understand business requirements and deliver data-driven solutions. Define project goals, timelines, and resources for successful execution. Should be flexible to support multiple IT platforms Managing day-to-day activities Jira request, SQL execution, access request, resolving alerts, and updating Tickets

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term. Career Level - M3 Career Level - M3 Directly manages ASEs or System Analysts, etc. with operational focus on multiple accounts, products/solutions or a combination thereof. Personal objectives typically defined as a "roll-up" of all delivery resources reporting to the Delivery Leader. Understands own product/solutions portfolio extremely well and knows how to win relative to competition. Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Attains results within Oracle management policies and practices. Executes company policies that affect immediate operation(s) and may have company-wide effect. Important accountabilities and requirement: Technical Handson Manager with sound background on Oracle Database and associated technologies E2E People Management of around 20 ICs who are highly technical on Oracle DB and other technologies Technical escalation management for set of 4-5 accounts

Job Posting Technical Support Engineer At Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technical Support Engineer 2 on our Product Services team in Bangalore to do the best work of your career and make a profound social impact. What you ll achieve As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will Collaboratively Work with L2 / L3 from Hardware and Software (Operating System and SysMan) perspective. You will: Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore. Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported. Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Bachelor s Degree 2+ Years of experience in Technical Support Role. Commendable work ethics; interpersonal skills; phone etiquette and good learning curve. Strong problem-solving and logical troubleshooting skill Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System (Windows / Linux / ESXi). Desirable Requirements Certification with respect to Server, like Server+ / PowerEdge Associate . Certification on Operating System Application closing date: 20 June 2025

As a Junior Software Engineer, you will be designing and delivering solutions that scale to meet the needs of some of the largest and most innovative organizations in the world. You will work with team members to understand and exceed the expectations of users, and constantly pushing the technical envelope and helping CSOD deliver great results. Working in an agile software development framework focused on development sprints and regular release cycles, you ll own the complete feature story. Duties and Responsibilities Conduct detailed analysis of defined specification. Develop and document designs that meet applicable standards. Identify, analyze and resolve moderately complex software inadequacies. Write code, unit tests, complete programming and perform the testing and debugging of moderately complex features following detailed specifications. Design solution for moderately complex features. Participate in Team code review sessions. Assist in establishing estimates for the deliverables. Attend requirement and/or Design review discussions. Work closely with the extended teams (support/services/PM) when required. Qualifications and Experience Bachelor s degree in Computer Science or related engineering field Campus recruits and enthusiastic with Want to Learn a lot mindset. Solid Core and Advanced Java/.Net skills Strong understanding of web development technologies Object Oriented Java/.Net development experience Exposure to GitHub, bitbucket, etc. Knowledge of Advanced front-end development frameworks and platforms, React knowledge is a plus. Knowledge of transaction-based systems and RDBMS ( SQL knowledge is preferred ) Excellent written and oral communication skills Knowledge of Scrum or other Agile development methodologies Ability to work with a team mindset

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn t have imagined and now can t imagine living without. If you re excited by the idea of making a real impact, a career with Apple might be your dream job Just be prepared to dream big!The people here at Apple don t just build products they build the kind of wonder that s revolutionized entire industries. It s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Imagine what you could do here.Do you have a passion for helping others succeedDo you genuinely believe that talent is the greatest asset of any companyAs a contract member of Apple s People group, you ll help discover and develop our most important resource: our people. Together, we ll search the world to build our collective of talented perfectionists, visionaries, and inventors. Description In this highly visible role, you will have the opportunity to work with an amazing, robust, and agile team, responsible for supporting our world-class Apple World Wide Corporate Recruiting group. As part of the larger People organization, Recruiting acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our internal business partners and candidates alike. If you are results driven, a self-starter, and ready to Think different," come join us.The Contract Recruiting Coordinator provides support services to various Recruiting and HR teams by executing various administrative and operational related activities. You will be responsible for helping to provide an amazing candidate journey and be the expert in the organization s hiring processes, procedures and tools.This is a contract position, with US working hours (8:30pm-5:30am IST). This position is fully remote but contractor must reside in Hyderabad. 2+ years of experience recruiting coordination, project coordination, event planning or admin experience in a fast paced customer-focused environment Exceptional problem solving, attention to detail, time management, and organisational skills along with the ability to approach problems flexibly and demonstrate creativity in solving them Demonstrable track record of driving process improvements and an insatiable desire to provide outstanding customer service Excellent written and verbal communication skills, interpersonal skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of multiple internal customers Ability to manage calendar events, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes Ability to manage large volumes of requisition and employment offer administrative requests Liaise with key business partners within the organization to drive and maintain offer and onboarding processes and hiring processes while adhering to tight deadlines and service level agreements (SLAs) Work closely in a team environment with the ability to partner with diverse teams and across multiple Apple locations Embrace a variety of internal and external software applications with the ability to learn new tools quickly Preferred Qualifications - Undergraduate degree strongly preferred

Summary As a Manager - Medical Coding you will be Leading your team in assigning ICD and CPT codes based on the medical records provided following ICD and federal/Payor guidelines and client requirements for Evaluation and Management services/Emergency Department services What youll do Responsible for managing the coding functions. The coding manager is responsible for planning, implementing, and educating coding staff and other departments to ensure coding quality and timely reimbursement. Attend client calls. Primary contact for coding questions relating to Client services and Operations. Review reports to identify specific issues, investigate and correct as per the coding guidelines, and implement solutions. Strong analytical skills, including the ability to manage multiple tasks and create solutions from available information. Establishes and monitors the quality of the departments aligned with coding to support accurate patient information, compliant coding aligned with billing regulations and minimized corrections and re-work. Educate and train coding staff, acts as a professional subject matter expert and mentor to the staff. Assists in the department budget and identifies and recommends opportunities to decrease cost and improve services. Keeps abreast of new technology in coding and coding guidelines, stays informed about future issues impacting the coding functions, and acts as a liaison for other departments regarding coding questions. Manage the coding workflow for efficiency. Handles special projects as requested by leadership/Client. Participate in audits of coded data to validate documentation support services rendered for reimbursement and clinical documentation improvement program. Consistently demonstrates attention to detail and accuracy in work product by meeting or exceeding productivity standards and maintaining a company standard of accuracy. What you have Education : Bachelors Degree in any life science Licences/Certifications: CPC/COC/CRC/CCS/CIC Interpersonal skills necessary to provide effective leadership to departmental personnel 8+ years experience in multispecialty E&M and surgery procedures 4+ years experience in managing coding team Previous leadership or supervisory experience that includes conducting coaching/training of coding staff

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: BY Demand, BY Fulfillment, BY ESP, BY Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for: Bachelor s degree minimum 8 to 12 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organizations needs Hands on experience in implementing / supporting Demand Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 6 to 10 Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c and 19c. Experience implementing high availability features of Oracle Database As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. 10+ Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c and 19c. Experience implementing high availability features of Oracle Database

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for . Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for reviewing property claims tasks as per defined peril types basis from images/documentation received from the vendors. Damage details are shared virtually with the team and the primary responsibility for the team member is to accurately update the details into the tools and systems and maintain high levels of accuracy when updating data fields. This would require the resource to have a good understanding of the types of the homes and the material(s) used in the exterior and interior of the home & surrounding dwellings. Key Responsibilities Review virtual images and documentation received from vendor Accurately identify relevant data fields and inputs which are needed to be updated into the system and tools relative to the claim Able to differentiate between different aspects of the information shared and accordingly update relevant details in the system (.e.g. structures / materials) Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review Ensure the accuracy of the pre-fill are at set standards to reduce re-work increase straight through processing Return any claims for . Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking for a passionate and inspiring leader to lead our APAC escalation team who works with our Support Leadership, Account Management, Product Management, and Development teams to ensure that our customer voice is heard. Externally, this role will work with key strategic customers and partner experts to coordinate and drive the resolution of critical issues. This position will identify areas for continuous improvement, contribute to processes and frameworks, and, most importantly, develop world-class escalation managers. This role will also carry a limited number of escalation cases while leading the team. Atlassian is looking for a Head of APAC Escalation Management. Youll be part of the Critical Customer Response leadership team that ensures our customers receive an unparalleled experience. As the Escalation Management leader, you ll lead a regional team charged with managing the Support engagement of our strategic customers during their most critical support moments; assessing crucial themes, educating and influencing internal and external teams, and driving customer challenges towards resolution. You will report to our Head of Incident and Escalation Management. More about our team Our team is filled with top-notch escalation managers building a legendary escalation management practice to provide exceptional customer experiences. We challenge one another every day and hold ourselves accountable for our work, product, and customers overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our escalation team, and ourselves. We are not scared of challenges, nor do we back down or get deterred by challenging problems. When problems seem the hardest, we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles, we can positively impact millions of end-users and their experience with Atlassian products. Like what we stand for? Make this your everyday. Our teams great, but weve got room for one more if youre interested. ","responsibilities":" What will you do? Lead and develop the APAC team of Escalation Managers. Helped define and optimize escalation management strategy by partnering with peers and a broad range of leaders across the company. Create and manage operations systems, rigor, and rituals. Advancing tooling capabilities to support the strategy delivery. Drive critical customer escalations towards resolution through your team or by directly engaging with customers. Drive product changes, identify and ensure the execution of long-term improvement plans, represent the voice of our most strategic customers, and be the catalyst of change. Promote the right outcome by resolving our customers critical situations through effective partnership. Create an environment built on trust where you are seen as the Escalation Management expert and advisor to customers and Atlassian team members alike. Your background 8+ years of experience managing enterprise-level escalations. 8+ years of experience in technical teams (support, services, or success) at an Enterprise tech company. Significant experience working and partnering with large Enterprise/Strategic accounts. Demonstrated experience driving the execution of strategies you devised. Deep curiosity and commitment to seek out and resolve problems, share root cause analysis to our customers, and strategize on preventing similar issues in the future. Experience working and partnering with customer-facing teams such as Customer Success, Sales, and Technical Account Management. Demonstrated experience with hiring, resource planning expertise, and implementation of professional development programs, growing leaders and individual contributors. Demonstrated experience building a customer-centric culture that advocates for the customers needs. Exceptional behavioral assessment capability and the ability to teach this to others. A strong learning orientation and examples of high rates of professional growth.

We are looking for an analyst for our Client Services Operations team which performs, Data extraction, Data analysis on financial models and financial valuation reports along with report updates and various support services. The team undertakes research and collects financial and business data based on the request from the internal Kroll business units. The relevant financial and business data is collected through various publicly available sources and Kroll proprietary files. Pursuant to the collection, the data is summarized in the format prescribed by the Kroll business units. The team also undertakes subsequent analysis with respect to the completeness of the data and verification of accuracy of the information. This enables the business units to have easy access of information / data as available at various sources. Analyst will perform research and analyze financial information to help company make well informed commercial decisions, conduct research, and monitor financial movements. The day-to-day responsibilities include but are not limited to: Conduct investigations and analyses to evaluate client profiles in line with CIP standards, focusing on CDD and EDD globally. Perform research on Politically Exposed Persons, sanctions, adverse media, and screenings using tools like World-Check, Regulatory Data Corp, and LexisNexis. Prepare compliance-ready plausibility statements and manage periodic reviews, onboarding, and event-driven assessments. Analyze financial data to highlight exceptions or variations proactively. Maintain databases and fixed asset models/templates, ensuring adherence to client and business unit guidelines. Ensure high-quality deliverables (>99% accuracy) within stipulated timelines (24-48 hours or as per TAT). Collaborate in team huddles, resolve discrepancies, and contribute ideas for workflow and process improvements. Review deliverables prepared by Analysts, maintaining high-quality standards and compliance adherence. Essential traits: Bachelor s degree (preferably in BAF, BFM, B. Com, B. Tech, BMS, BBI, BBA, etc. ) or a Master s degree in Finance or Accounting. MBA or MMS from an accredited college or university. 1-4 years of experience/ skill set in Due Diligence, KYC operations, Customer due diligence, with a passion for data. Possessing working knowledge of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). Strong research background using both primary and secondary public databases. Proficiency in identifying Politically Exposed Persons, sanctions, adverse media, and name list screening using third-party applications such as World-Check, Regulatory Data Corp, and LexisNexis. Drafting detailed plausibility statements. Good understanding of US/EU/APAC regulatory requirements Attention to details Self-starter capable of working under pressure with a high level of accuracy. Excellent communication skill Team player with the ability to build relationships and partnerships. Highly independent, motivated, and able to work independently. Proven ability to manage and prioritize multiple complex tasks with minimal supervision. Advanced expertise in regulatory frameworks and client onboarding standards (CIP, CDD, EDD, AML/KYC). Preferred: To have CAMS (Certified Anti-Money Laundering Specialist) or CKYCA (Certified KYC Associate) certifications or Globally Certified KYC Specialist (GO-AKS) certification About Kroll In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, MA, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same. Kroll is committed to equal opportunity and diversity, and recruits people based on merit. In order to be considered for a position, you must formally apply via careers. kroll. com #LI-JC1 #LI-Hybrid

Job Description: Essential Job Functions Supervises functional areas or department account leads on smaller sized or segment of larger accounts to ensure that business solution objectives are met. Develops demand forecasts with account teams to assist functional areas or departments in planning and delivering end-to-end services. Works with functional areas or departments to interpret and plan projects or workload forecasts. Identifies and oversees resolution of account specific service problems including prioritizing work requests. Monitors and approves expenditures for accounts in line with the established policies and procedures. Oversees spending for adherence to budget, recommends variances as needed. Works closely with management team, lines of service and clients to help manage complex relationships between delivery and consumer groups to ensure good client relations. Identifies and monitors service improvements to increase customer satisfaction. Supervises and ensures delivery of projects meet client and company expectations and needs. Partners and collaborates with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers, and terminations to manager. Basic Qualifications Bachelors degree or equivalent combination of education and experience Bachelors degree in business administration, engineering, information systems or related field preferred Six or more years of support services, project, or program experience Two or more years of leadership experience Experience working with the technology industry Experience working with company products and operating systems Other Qualifications Good project management skills Good analytical and problem solving skills Good interpersonal skills to interact with customers and team members Good communication skills Leadership and organizational skills Ability to work in a team environment Willingness to travel Work Environment Office environment Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Title: Service Desk Coordinator Location: Pune office Department: Support / NOC / Service Desk Rotation: Yes - work is in rotational shift Reports to: Service Desk Manager Job Summary: The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met. This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Monitor incoming support tickets, chats and calls in real-time across all support channels. Assign tickets to appropriate teams or personnel based on priority, category, and expertise. Track ticket progress and follow up with teams to ensure timely resolution within SLA. Escalate issues proactively when delays or bottlenecks are identified. Communicate with customers regarding ticket updates, when needed. Maintain ticket hygiene (correct categorization, tags, status, and timely closure). Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues. Coordinate handoffs during shift changes. Assist in updating documentation and processes for better ticket flow. Requirements: Proven experience in a support/helpdesk/NOC environment. Strong understanding of ticketing systems (e.g Hostbill, WHMCS, Zendesk etc.). Excellent coordination and communication skills. Good understanding of IT / Cloud infrastructure and support categories. Highly organized with an eye for detail and follow-through. Willing to work in shifts, including nights/weekends (if applicable). Preferred Qualifications: Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry. Knowledge of SLAs and escalation matrices.

To Apply - FIll the form (Mandatory) - https://forms.gle/8yjm1MKzTRrWyqyV7 Job description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.As a Team Member in our Business Support Management position, you will be integral to providing essential support services to JPMorgans global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firms Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity. Job Responsibilities Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures. Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team. Act as a subject matter expert and is able to guide and mentor the team members. Effectively handle escalations and find appropriate resolutions. Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization. Partner with global counter-parts and Global Supplier Services teams. Implement process improvements and efficiencies Required qualifications, capabilities, and skills Strong communication skills , both verbal and written - ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures. Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework. Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required. Self-starter , work independently whilst also operating effectively in a team based environment. Capable of multi-tasking and managing a demanding workload. Analyze and problem solve. Preferred qualifications, capabilities, and skills Bachelor s degree (or equivalent experience) Proficiency in Excel, PowerPoint, Word, Access Demonstrated ability to work as team player, and to develop alternative solutions to complex problems Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts. Role: Operations Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, PermanentRole Category: Operations Education UG: Any Graduate PG: Any Postgraduate

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database. Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. Database Installation and Configuration: Install, configure, and upgrade Oracle databases on OCI infrastructure according to best practices and organizational requirements. Experience using Oracle Data Guard / Fast Start Failover Knowledge or experience with Oracle Multitenant (CDB/PDB) Knowledge or experience with Oracle GoldenGate Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer. BE/BTech and/or MS in Computer Science or equivalent preferred. Oracle OCP DBA / OCI / ADB Certification - Preferred. Travel will be required to the client locations. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Team Lead I is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Team Lead I is responsible for understanding contact center metrics and implementation of strategic goals and processes. Key Responsibilities Have the leadership capacity to lead larger customer contact center teams Have clear understanding of roles in supporting departments Handle stretch assignments designed to increase business acumen Participate in strategic development/succession planning meetings Develop/Execute strategic action plans designed for specialists Measure and monitor the effectiveness of educational deliverables Maintain productive working partnerships with various departments Manage relationship between various operational and support departments Create high performance environment for .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

Job Description Title Test Analyst Department ISS DELIVERY - DEVELOPMENT - GURGAON Location GGN Level 2 We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our ISS Delivery team and feel like you re part of something bigger. About your team The Investment Solutions Services (ISS) delivery team provides systems development, implementation and support services for FIL s global Investment Management businesses across asset management lifecyle. We support Fund Managers, Research Analysts, Traders and Investment Services Operations in all of FIL s international locations, including London, Hong Kong, and Tokyo About your role You will be joining this position as Test Analyst in QE chapter, and therefore be responsible for executing testing activities for all applications under Investment Risk & Attribution team based out of India. Here are the expectations and probably how your day in a job will look like Understand business needs and analyse requirements and user stories to carry out different testing activities. Collaborate with developers and BA s to understand new features, bug fixes, and changes in the codebase. Create and execute functional as well as automated test cases on different test environments to validate the functionality Log defects in defect tracker and work with PM s and devs to prioritise and resolve them. Develop and maintain automation script, preferably using python stack. Intermediate level understanding of relational database. Document test cases , results and any other issues encountered during testing. Attend team meetings and stand ups to discuss progress, risks and any issues that affects project deliveries Stay updated with new tools, techniques and industry trends. About You Seasoned Software Test analyst with more than 2+ years of hands on experience Hands-on experience in automating web and backend automation using open source tools (Playwright, pytest, request, numpy , pandas). Proficiency in writing and understanding db queries in various databases ( Oracle, AWS RDS) Good understanding of cloud ( AWS , Azure) Preferable to have finance investment domain. Strong logical reasoning and problem solving skills. Preferred programming language Python and Java. Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) for automating deployment and testing workflows Feel rewarded

Delivery of 2nd line finance system support services to agreed Service Level Agreements. Managing daily workload to ensure Howden Finance users receive the best possible service, always being aware of SLA s and issues impacting live services. Own major issues from initial report to resolution, communicating with customers regularly regarding issue status. Examine complex problems, working with onshore 3rdline support resources to determine root-cause application issues, identify the severity/impact, and propose fixes. Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements. Customer related: Highly customer focused and proficient in working with Business resources, communicating with customers regularly regarding issue status, Ensuring that Compliance standards are met, regarding Data Protection, accuracy, TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction. Qualifications B.Sc, BTECH, BE