1065 Support Services Jobs - Page 6

Experience 2 to 5 years Skills Meta ads, LinkedIn ads, Instagram Ads, Twitter, snapchat We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world Omnicom s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services Our agency brands are consistently recognized as being among the world s creative best Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services We are growing rapidly and looking for talented professionals like you to be part of this journey Let us build this, together Responsibilities Setup campaigns, activate, optimize, and report across various social media platforms like Meta, Instagram, Twitter, Snapchat, etc Post and boost client content on various social channels Manage daily budget pacing Demonstrate proficiency with basic bid management and optimizations Thorough QA of all campaign executions and reporting Report and analyse on key performance indicators and identify opportunities for improvement Recognize campaign issues and escalate appropriately Monitor and optimize campaigns appropriately based on clients goals and data analysis Qualifications Meta, Twitter, Snapchat, and LinkedIn Passion for social media and internet marketing industries Ability to clearly and effectively articulate thoughts and points High levels of integrity, autonomy, and self- motivation Excellent analytical, organizational and time management skills Professional Skills & Qualifications 2 to 5 years experience in social media marketing with demonstrated successes Proficiency in MS Excel, PowerPoint, and Word

Job Description The Customer Support Agent will be responsible for handling US health insurance Claims from healthcare providers or their authorized representatives. The Agent will assist with inquiries related to benefits, eligibility, claims, authorizations, and other support services. This position requires the ability to work across various systems, deliver exceptional customer service, and ensure compliance with privacy and regulatory standards including HIPAA and other applicable guidelines. Key Responsibility Handles Claims related to providers: Benefits, eligibility, claim status, Claims adjudication Claim research and Explanation of Benefits (EOB) Utilize internal systems and tools (via secure access methods) to retrieve and update information. Document all the daily tasks related to Claims adjudicated in the system. Escalate unresolved cases to the appropriate internal departments. Communicate clearly, concisely, and professionally with customer. Adhere to all privacy laws and regulatory compliance requirements related to CMS and HIPAA. Meet performance targets and service level agreements (SLAs). Required Qualification High school diploma or equivalent (mandatory) Some college education or a completed degree (preferred) Strong command of the English language (verbal and written) Basic knowledge of Windows OS and Microsoft Office tools Required Experience 2 5 years of Claims Adjudication (preferably in healthcare or insurance) Experience working in office environment with US healthcare background Familiarity with claims processing systems and provider portals (preferred) Experience on Medicare plans especially on I-SNP will be an added advantage. Clear knowledge on different types of facilities in US healthcare like SNF, NF etc., Behavioral Attributes Empathy: Understands and acknowledges provider concerns Professionalism: Maintains a calm and respectful tone under pressure Accountability: Takes ownership of responsibilities and outcomes Adaptability: Flexible with process changes and system updates Confidentiality: Complies with data privacy standards and regulations Competency Excellent Communication: Ability to articulate clearly and listen actively Problem Solving: Uses logic and reasoning to resolve issues effectively Technical Proficiency: Comfortable navigating multiple systems and platforms Time Management: Handles tasks efficiently while meeting deadlines Customer Centricity: Focused on delivering a positive provider experience Team Collaboration: Works well with others and contributes to team success

Roles & Responsibilities: Mandatory & Must have Key skills: Information Cyber Security/IT Internal Auditing/Risk Management/IT Audit Framework/Cloud Infrastructure and Architecture/IT Systems/Networking/Security Compliance framework/Power BI/Python/Data Analysis/ITGC Certifications: CISA/CISP/Training in Data Analysis & Cyber Security 1: Conduct IT audits and assessments to evaluate the design and operating effectiveness of IT controls. 2: Plan and execute audit engagements in accordance with established audit methodologies, standards and timelines. 3: Identify, assess and prioritize IT- related risk and vulnerabilities, develop risk mitigation strategies and action plans. 4: Document audit findings, observations and recommendations in clear and concise audit reports. 5: Communicate audit results and recommendations to management and stakeholders and facilitate discussion on remediation efforts and improvements initiatives. Must Have skills: 1 Strong understanding of information technology concepts, principles and frameworks 2 Familiarity with IT audit methodologies, standards and best practices 3 Excellent analytical, problem- solving and communication skills 4 Familiar with data analysis/data analytics Work Arrangement : Hybrid

Roles & Responsibilities: Mandatory & Must have Key skills: Information Cyber Security/IT Internal Auditing/Risk Management/IT Audit Framework/Cloud Infrastructure and Architecture/IT Systems/Networking/Security Compliance framework/Power BI/Python/Data Analysis/ITGC Certifications: CISA/CISP/Training in Data Analysis & Cyber Security 1: Conduct IT audits and assessments to evaluate the design and operating effectiveness of IT controls. 2: Plan and execute audit engagements in accordance with established audit methodologies, standards and timelines. 3: Identify, assess and prioritize IT-related risk and vulnerabilities, develop risk mitigation strategies and action plans. 4: Document audit findings, observations and recommendations in clear and concise audit reports. 5: Communicate audit results and recommendations to management and stakeholders and facilitate discussion on remediation efforts and improvements initiatives. Must Have skills: 1 Strong understanding of information technology concepts, principles and frameworks 2 Familiarity with IT audit methodologies, standards and best practices 3 Excellent analytical, problem-solving and communication skills 4 Familiar with data analysis/data analytics Work Arrangement : Hybrid

Who we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We re honoured to be recognized as a Leader in the first-ever Forrester Wave : Revenue Enablement Platforms, Q3 2024! Job Snapshot We are seeking a talented and proactive Managed Services Representative to deliver top-notch service to our enterprise-level customers. As a part of our dedicated team, you will take charge of projects and handle administrative tasks on the Mindtickle platform, catering to our clients unique business needs. What s in it for you Business Operations: Develop and oversee learning programs on the Mindtickle platform. Execute ad-hoc administrative tasks on the Mindtickle platform. Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform. Foster strong relationships with other service teams. Ensure timely communication and updates to clients/internal teams throughout the project lifecycle. Provide Mindtickle administrative consultancy to customers Project Deliverables: Develop detailed process documents for each clients project. Create SOPs and reusable templates for Managed Services processes. Efficiently manage multiple projects simultaneously, adhering to SLAs. Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference. Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients. Communicate deliverables to clients/Internal team. Foster a culture of innovation to optimize work efficiency. We d love to hear from you, if you: Have strong verbal and written communication skills. Are proficiency in Project Planning and Time Management. Have 4-5 Years of experience in Customer support/services, Managed services, or IT platform administration roles. have an ability to thrive under tight deadlines and manage multiple projects concurrently. Are keen attention to detail and adeptness in comprehending problem statements. Have deep commitment to the accuracy of work and a strong focus on client satisfaction. Are a team player capable of collaborating with cross-functional teams to solve business and technical challenges. Are a quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies. Have Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus). Have Familiarity with HTML Our culture & accolades As an organization, it s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth. Our culture reflects our employees globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together. Mindtickle is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, is responsible for complete system administration duties for global Real Estate management system(s), including end user support. Maintains data integrity and consistency within the system by monitoring various data fields based on defined criteria. Responsible for the integrity of hard copy files where necessary. Designs, publishes, and maintains standard systems reports, and workflows. Performs routine maintanence processes to assure both system and data integrity. Job tasks, correctly performed, impact indirectly on efficiency, and Real Estate Services (RES) operations. Skills are typically acquired through 3 years of experience in data management which includes experience in general real property areas. Undergraduate degree in business administration is preferred but not required. Qualifications Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation . Location Guru Hargovindji Marg, Mumbai, , 400093, Job Details Requisition Number: 202356 Experience Level: Entry-Level Job Family: Support Services Product Service Line: Real Estate Services Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

At Assembly, we help brands find the change to fuel business growth. We are an award-winning global brand performance agency, home to 1,600 talented people across 25 offices globally. We create unique data, technology and media solutions that enable faster and smarter problem solving and an inspired, collaborative workplace culture. At Assembly we embody three core values: Show Up - actively contribute to a space of personal and collective growth; Make Change - embrace obstacles as opportunities, taking intentional steps to drive positive change; and Win Well - approach success with integrity, responsibility, and a commitment to collaboration, understanding that the journey is as important as the destination. Together, we create an environment that fosters continuous learning, adaptability, and a shared passion for making a meaningful impact. We stay ahead of what s next, providing fresh insights to spark new ideas. We re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence Overview We need a solid team member who can lead the GA4 / GTM & BigQuery offerings to our clients within the Google Marketing Practice at Assembly. This person would need to be able to work independently and deliver robust solutions whilst fully documenting everything to future proof our offerings. They will need to be hands on within the tool and experienced at delivering first class solutions to multiple clients. Responsibilities The purpose of this role would be offering quality support and guidance for the clients both in terms of new pitches but also ongoing support. As part of this role, you will be expected to: Implement tagging solutions across multiple enterprise sized clients for their marketing solutions using client and server-side Google Tag Manager. Write clean SQL code to help both internal and external members to be able to upskill into the use of BigQuery. Be an evangelist to help our clients be at the top of their game by helping with their technical solutions of the GMP & GCP tools. Be an advocate for GA4, and BigQuery to deliver cutting edge solutions Working with a variety of teams across the business to assist on new pitches / Client presentations and to offer ongoing support to the clients. Develop strong relationships with our clients to understand their needs, objectives and pain points, and help them make data-driven business decisions Drive the support services by delivering quality results often with enterprise level websites covering multi-market with cross-channel offerings solutions As part of the Google Marketing Practice, you would be leading the way of embracing the full Google Marketing Platform & Google Cloud stack You would be responsible for delivering rollout plans and roadmaps for our clients with a particular focus on GA4, (s)GTM & BigQuery Required Skills Extensive experience in managing enterprise level GA4 accounts and implementation using sGTM Experience in the digital marketing industry with an understanding of channelbased activation (PPC, SEO, Display / Programmatic, Social, etc.) Strong language skills of JavaScript, SQL and Python Hands on experience with BigQuery and other Google Cloud tools Experienced throughout the GMP tech stack GMP & GCP Certified Benefits Annual Leave in number of 20 allotted to all employees beginning of every calendar year. Sick Leave in number of 12 is allotted effective DOJ and beginning of ever calendar year. Other Leaves-Maternity Leave & Paternity Leaves, Birthday Leave Entitlement Dedicated L&D Budget for all Teams to upskill & get certified All employees are entitled for Group Personal Accident Cover & Life Cover Insurance. Insurance coverage for the entire family (Employee + up to 7 dependents - Self, Spouse, up to 4 children, and Parents) Monthly Cross Team Lunch Rewards and Recognition program-Employee of the month, Star Performer, Tenure Celebration & many more Equal Opportunities Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Social and Environmental Responsibility At Assembly, we have a responsibility to bring impact into our every day. This means we must always look for ways in which to be conscious citizens in our roles to support society and environmental sustainability. We encourage employees to; be a conscious citizen by actively participating in our organisations sustainability efforts, help us promote environmentally friendly practices within the workplace, collaborate with community organisations and stakeholders to support initiatives aligned with our companys values, participate in volunteer activities that benefit the community. Employees are also encouraged to make suggestions and evaluate our business practices to identify areas for improvement in social and environmental performance. Employees at Assembly demonstrate commitment to sustainability and inclusivity in their actions and behaviors.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now! Dial to HR Nidhi - 6207247538 Pushpanjali -9693890215 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

We are seeking enthusiastic and customer-oriented Customer Care Executives to join our dynamic team. Efficiently handle inbound calls, book/reschedule doctor appointments, resolve queries, manage admin tasks, coordinate with teams. Hindi Mandatory

Job brief: As a spares & Service Coordinator, you will work with clients to provide timely supply of spares & service they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible. Responsibilities: Respond to customer queries in a timely and accurate way, via physically, phone, email or chat. Check the spares stock in stores, and if any spares is not available align to get inhouse or at customer site on time. Maintaining and developing relationships with key client contacts Update our internal databases with information about technical issues and useful discussions with customers Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures Good understanding of how to integrate and interpret project data to make informed decisions Have a proven track record in project set up, scheduling, planning and reporting Take responsibility for all relevant paperwork Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Requirements: Proven work experience as a Service Coordinator Proficiency with MS Office Suite, particularly MS Excel Excellent communication skills and people skills Analytical and multitasking skills Teamwork and motivational skills Solid organizational skills including attention to detail and multi-tasking skills Aptitude in problem-solving Job Timings: 09:30 AM to 06:00 PM Weekly Off: Sunday Job Location : Vatva, GIDC. Email Id: hr01@prasadgroup.com

As an Admission Counselor, you will play a crucial role in guiding prospective students through the admissions process, offering them valuable advice, and assistance as they embark on their educational journey. Your dedication and support will be instrumental in helping students make informed decisions and achieve their academic goals. Your responsibilities will include providing detailed information about academic programs, admissions criteria, and campus life to prospective students and their families. You will oversee the entire admissions process, from the initial inquiry to enrollment, which involves reviewing applications, scheduling interviews, and maintaining regular communication with applicants. Building strong relationships with high schools, community organizations, and other partners will be essential in promoting the institution and attracting potential students. Representing the institution at various recruitment events, college fairs, and high school visits will also be part of your role to create awareness and generate interest in our programs. You will be responsible for managing data related to prospective students and their application status using our CRM system to ensure timely follow-up and communication. Additionally, providing support to students and families regarding financial aid options, scholarships, and available resources will be crucial in assisting them throughout the admissions process. Collaborating with other members of the admissions team and different departments within the organization will be necessary to ensure a seamless and positive experience for prospective students. Strong communication, interpersonal, organizational, and time management skills are key attributes for success in this role. This position offers opportunities for professional development and career advancement within the organization. If you are enthusiastic about helping students thrive in their educational endeavors, we invite you to apply for this rewarding position. Join our team and contribute to making a meaningful impact on the lives of aspiring students. Interested candidates should submit their resumes via email with "Admission Counselor" in the subject line to the provided email address.,

About Us Hanna instruments is a manufacturer of Scientific instruments which are used in many industries like Laboratory, water treatment, Education, Research, Food/Beverages, Agriculture and may more. We have more than 3000 products like PH meter, Conductivity meter, titrator, turbidity meter, process instruments etc. Our products are manufactured in our own faculty located in USA, Romania, and Mauritius. Our global HO is located in Rhode Island, USA. Indian Head Office is located in Navi Mumbai. We have great Sales/Service network all over India. The Inside Service-Sales Executive will play a vital role in supporting customers, promoting service solutions, and driving sales growth through effective communication and relationship management. The responsibilities include a mix of customer service, sales support, and coordination with internal teams to ensure customer satisfaction Key Responsibilities •Handle inbound inquiries from customers related to service, maintenance, and sales of instruments. •Promote and upsell service contracts, calibration, and maintenance packages to existing customers. •Support field sales/service teams by generating leads and scheduling service appointments. •Maintain regular communication with customers to ensure service satisfaction and identify potential business opportunities. •Prepare and send service quotations, follow up on proposals, and close service-related sales orders. •Coordinate with the service department to ensure timely execution of service requests and customer support. •Maintain accurate records of customer interactions, sales activities, and service requests in CRM. •Assist in achieving monthly/quarterly service sales targets set by the management. •Provide after-sales support by addressing customer queries and ensuring resolution in coordination with the technical team. •Work closely with cross-functional teams (sales, logistics, service engineers) to deliver seamless customer experience. •Continuously update knowledge about products, services, and market trends to enhance customer conversations. •Contribute to building long-term customer relationships by ensuring proactive support and consistent follow-up.

Overview Notice Period: 0-60 Days Location: Bangalore, Hyderabad, Chennai, Coimbatore, Experience: 2-3 years Skills: Digital marketing knowledge, Excellent communication Skills, Client handling, Performance report, Good with excel & PPT This exciting role of an Analyst - Media Project Management requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts. About us We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Handling competitor requests Creating DDS codes Providing econometrics support, including collating spends Performing reconciliations Managing OOH bookings on the system Briefing PCAs and setting up skeleton documents Building PCAs based on specialist data sharing Qualifications A full-time graduate degree (Mandatory) Minimum of 2 years’ experience in a digital background Proficiency in Excel and PowerPoint Excellent communication skills with a proactive, can-do attitude Ability to keep the onshore team informed without requiring follow-up Strong confidence with mathematics and Excel to analyse data and digital performance metrics Proven attention to detail Ability to meet deadlines and communicate effectively with various teams to manage expectations Strong logical thinking and outstanding project management skills High levels of integrity, autonomy, and self-motivation Excellent analytical, organizational, project management and time management skills Proficiency in MS Excel, PowerPoint, and Word.

Overview Location: Hyderabad, Bangalore, Chennai, Coimbatore. Experience: 2 to 5 years. Skills: Meta ads, LinkedIn ads, Instagram Ads, Twitter, snapchat. We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Setup campaigns, activate, optimize, and report across various social media platforms like Meta, Instagram, Twitter, Snapchat, etc. Post and boost client content on various social channels Manage daily budget pacing Demonstrate proficiency with basic bid management and optimizations Thorough QA of all campaign executions and reporting Report and analyse on key performance indicators and identify opportunities for improvement Recognize campaign issues and escalate appropriately Monitor and optimize campaigns appropriately based on clients’ goals and data analysis. Qualifications Meta, Twitter, Snapchat, and LinkedIn Passion for social media and internet marketing industries Ability to clearly and effectively articulate thoughts and points High levels of integrity, autonomy, and self-motivation Excellent analytical, organizational and time management skills Professional Skills & Qualifications: 2 to 5 years’ experience in social media marketing with demonstrated successes Proficiency in MS Excel, PowerPoint, and Word.

Responsibilities Implement and manage day-to-day programmatic buys in DSPs in a self-service manner Includes, but not limited to, setting bid strategies and performance monitoring Deliver actionable audience and optimization-based insights at agreed-upon cadence Work closely with agency teams to provide insights and recommendations that align with, or enhance, strategy/business goals Understand performance objectives and KPIs to develop successful optimization recommendations Proactively learn advanced trading and optimization techniques across all preferred platforms Strictly adhere to agreed quality and delivery timelines

Responsibilities Manage multiple tasks at once, be accountable for the status of projects and day-to-day activities, billing, and budget management; support planners and buyers in the implementation of media plans, including loading buys and trafficking Compile a vendor/media channel consideration list, learn, and observe criteria for evaluating partners, assist in building and updating flowcharts Develop spec and material deadline documents for media plans, assist the agency partners in the execution of all media, master running reports on media activity performance, and understanding of key metrics for measurement and success

Communicate with IBM Planning Analytics team & key model owners to ensure alignment Provide support for any troubleshooting or enhancements to in-use IBM Planning Analytics models Develop new IBM Planning Analytics models as business needs require Manage & design Turbo Integrator processes and data integrations Ensure proper compliance with logging, backups, and save data in accordance with Omnicom Provide subject matter expertise to user base to enhance use of IBM Planning Analytics Active participation in Omnicom IBM Planning Analytics knowledge base to drive effective use of the platform across the company The developer will partner with leaders of other Omnicom wide systems to integrate relevant data to better assist the Omnicom agencies with their forecasting processes The developer will also support the community through training and guidance to effectively leverage the data in IBM Planning Analytics

"Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world Omnicom s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services Our agency brands are consistently recognized as being among the world s creative best Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services We are growing rapidly and looking for talented professionals like you to be part of this journey Let us build this, together Responsibilities Guide the team to setup and execute digital media campaigns using ad servers like Google Campaign Manager 360, Ad Form, Flashtalking etc Apply quality framework, maintaining the quality of the work rendered by the team Closely monitoring the day-to-day operations and identify the potential gap in the process and try to resolve the same with the immediate supervisor s guidelines Troubleshoot campaign tracking issues across platforms / Ad-tech and proactively coming up with a solution Ascertaining the training requirements of the team to cater the smooth transition of all accounts/projects Assessing all issues and concerns faced by the team while carrying the day-to-day operations and provide appropriate insights to the immediate supervision at right time to minimize the potential risks Ability to communicate technical information s with both Internal and Onshore partners effectively

Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services We are growing rapidly and looking for talented professionals like you to be part of this journey Let us build this, together Responsibilities Implement and manage day-to-day programmatic buys in DSPs in a self-service manner Includes, but not limited to, setting bid strategies and performance monitoring Deliver actionable audience and optimization-based insights at agreed-upon cadence closely with agency teams to provide insights and recommendations that align with, or enhance, strategy/business goals Understand performance objectives and KPIs to develop successful optimization recommendations Proactively learn advanced trading and optimization techniques across all preferred platforms Strictly adhere to agreed quality and delivery timelines

Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD Able to ideate successful audience segmentation aimed at reaching a client goal Able to execute optimizations aimed at exceeding KPIs; Set campaign strategies, e g, targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities Able to make compelling arguments based on data and results for more client data access Working with agency team to develop best-in-class solutions based on available tech Communicates day-to-day format, screen, inventory performance to clients and agencies as needed Understands and can describe bottom-up planning, how client goals and KPI s to platform activation strategies/tactics across the funnel

Conduct quality checks using approved QC parameters following the approved sampling methodology and frequency daily / weekly for calls/chats in English. Prepare performance dashboards and reports for internal and external stakeholders. Collaborate with Operations Team Leads (TL) or Subject Matter Experts (SME) to perform Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA). Analyze data and propose action plans to enhance current processes. Drive improvement initiatives with the support of TL or SME. Conduct calibration sessions with supplier partners and within the quality team to ensure variance stays within acceptable limits. Share insights, ideas, and improvement opportunities identified during quality checks to simplify/ improve processes impacting customer experience. What skills & qualifications you will need - Basic understanding of insurance domain Basic knowledge of Excel and PowerPoint. Detail-oriented and a quick learner. Effective communicator in English. Basic understanding of quality tools such as RCA, CAPA, and sampling methodology.

About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role. What you will do: - Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience. - Collect comprehensive Root Cause Analysis data to facilitate post-event investigations. - Act as the primary orchestrator of Ericsson internal management communication. - Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events. - Coordinate seamless transition of responsibilities among technical and management teams during emergencies. - Play an active role in refining Emergency Handling and Problem Management processes. - Validate the security considerations of remote connections and customer documentation through constant user access verification. - Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information. The skills you bring: - Change and Improvement Management. - Data Analysis. - Customer Success. - Negotiation. - Machine Learning. - Service Delivery Models and Strategy. - Emergency handling. - Knowledge Transfer and Reuse. - Knowledge Sharing and Collaboration Skills. - Coaching and Mentoring. - Performance management / controlling. - Emergency Recovery skills. - EBP (Ericsson Business Process and Finance Processes). - Ericsson Portfolio. Primary country and city: India (IN) || Noida Req ID: 772223

Join our Team About this opportunity: Join us as an Emergency Management Specialist at Ericsson, where we aim towards effectively preventing and minimizing the impact of incidents. You will play a critical role in investigating potential reoccurrences, classifying problems, and developing and implementing preventive actions. Your leadership, planning, and communication skills will drive us towards an effective recovery, improving our emergency support services. We also encourage and value the coaching of others, with opportunities for growth within this ultimate service role. What you will do: - Lead and facilitate recovery efforts, ensuring swift restoration of services and outstanding customer experience. - Collect comprehensive Root Cause Analysis data to facilitate post-event investigations. - Act as the primary orchestrator of Ericsson internal management communication. - Initiate and manage escalations when necessary, acting as Crisis Manager throughout these events. - Coordinate seamless transition of responsibilities among technical and management teams during emergencies. - Play an active role in refining Emergency Handling and Problem Management processes. - Validate the security considerations of remote connections and customer documentation through constant user access verification. - Foster a culture of knowledge sharing by consistently searching, re-using and sharing valuable information. The skills you bring: - Change and Improvement Management. - Data Analysis. - Customer Success. - Negotiation. - Machine Learning. - Service Delivery Models and Strategy. - Emergency handling. - Knowledge Transfer and Reuse. - Knowledge Sharing and Collaboration Skills. - Coaching and Mentoring. - Performance management / controlling. - Emergency Recovery skills. - EBP (Ericsson Business Process and Finance Processes). - Ericsson Portfolio. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 772223

WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU LL DO: We are looking for an Administrative Technical Program Manager to know, understand, build, and deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments. All will be held to the highest quality standards with minimal supervision. The Networking Delivery product portfolio includes: Wireless projects for small offices Mobile Infrastructure projects for medium sized offices Main Distribution Frame (MDF) projects Intermediate Distribution Frame (IDF) projects Program Oversight: track progress and performance of all in-scope programs to ensure timelines are met, risks are known, issues are being resolved by the relevant teams, and scope changes and financial impacts are known and tracked Incident Management: manage and resolve program-level issues to eliminate blockers and minimize impact to customer. Escalations are routed through to the Tech Consultant as necessary End-to-End Coordination: shepherd teams and facilitate coordination to bring the programs to the finish line Audit: conduct periodic audits and provide recommendations to streamline processes. No skin in the game means audits will be objective Knowledge Management: create and maintain an archive of Lessons Learned Business Reporting: provide periodic business reports The Technical Program Manager is responsible for delivering a complete range of standard and can confidently deal with ambiguity. They can be relied upon to assist in cross regional projects or operate in new areas within their region as required within the portfolio. They are expected to add value where product strategy is defined, and seek guidance as needed. You should have a comprehensive understanding of defined Infrastructure & Network products and processes, understand the technology capabilities of each product, and are able to anticipate risks and mitigate them. You can effectively communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level. You look beyond their immediate scope and consider global requirements when addressing process development. You should also understand the technology capabilities of each product, are able to know when change or redesign may be needed and are able to drive those works to the correct manner. You should be able to choose the right product for the project, if needed, and are expected to work independently, seeking guidance only as needed on the program(s) assigned. The Technical Program Manager works to maintain partnerships with stakeholders. This means they work with a variety of Global teams focused on many different business aspects. Coordination with a global team of engineers, other TPMs, Security, and Leadership is expected. You would be responsible for preventing or mitigating challenging situations. You understand the operation of the systems being delivered, and have the technical acumen to identify errors, engage the correct resources, and suggest solutions. You are required to learn and comprehend the high-level business picture and contextually understand the technical requirements of the solutions being built. You contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency. You should also have the communication skills to train others, mentor junior members of the team, providing measurable growth to the team, in addition to seeking strong talent as potential candidates to join the team. You would also be required to work directly with external technology or service providers, customers, partner teams, and/or sellers. You will begin to demonstrate an ability to contribute globally to improvement programs. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor #LI-Remote

WHO WE ARE: EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU LL DO: We are looking for an Administrative Technical Program Manager to know, understand, build, and deliver a full range of Network and Audio-Visual (AV) products including conference rooms, presentation rooms, training rooms, wireless deployments, mobile builds, IDF expansions, and Managed Network Environments. All will be held to the highest quality standards with minimal supervision. The Networking Delivery product portfolio includes: Wireless projects for small offices Mobile Infrastructure projects for medium sized offices Main Distribution Frame (MDF) projects Intermediate Distribution Frame (IDF) projects Program Oversight: track progress and performance of all in-scope programs to ensure timelines are met, risks are known, issues are being resolved by the relevant teams, and scope changes and financial impacts are known and tracked Incident Management: manage and resolve program-level issues to eliminate blockers and minimize impact to customer. Escalations are routed through to the Tech Consultant as necessary End-to-End Coordination: shepherd teams and facilitate coordination to bring the programs to the finish line Audit: conduct periodic audits and provide recommendations to streamline processes. No skin in the game means audits will be objective Knowledge Management: create and maintain an archive of Lessons Learned Business Reporting: provide periodic business reports The Technical Program Manager is responsible for delivering a complete range of standard and can confidently deal with ambiguity. They can be relied upon to assist in cross regional projects or operate in new areas within their region as required within the portfolio. They are expected to add value where product strategy is defined, and seek guidance as needed. You should have a comprehensive understanding of defined Infrastructure & Network products and processes, understand the technology capabilities of each product, and are able to anticipate risks and mitigate them. You can effectively communicate with non-tech customers, are trusted to influence customer decisions, and deliver a solution that is at both the individual level and the service level. You look beyond their immediate scope and consider global requirements when addressing process development. You should also understand the technology capabilities of each product, are able to know when change or redesign may be needed and are able to drive those works to the correct manner. You should be able to choose the right product for the project, if needed, and are expected to work independently, seeking guidance only as needed on the program(s) assigned. The Technical Program Manager works to maintain partnerships with stakeholders. This means they work with a variety of Global teams focused on many different business aspects. Coordination with a global team of engineers, other TPMs, Security, and Leadership is expected. You would be responsible for preventing or mitigating challenging situations. You understand the operation of the systems being delivered, and have the technical acumen to identify errors, engage the correct resources, and suggest solutions. You are required to learn and comprehend the high-level business picture and contextually understand the technical requirements of the solutions being built. You contribute to process improvement and documentation, optimizing cross team processes, and driving efficiency. You should also have the communication skills to train others, mentor junior members of the team, providing measurable growth to the team, in addition to seeking strong talent as potential candidates to join the team. You would also be required to work directly with external technology or service providers, customers, partner teams, and/or sellers. You will begin to demonstrate an ability to contribute globally to improvement programs. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor #LI-Remote