1067 Support Services Jobs - Page 43

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under strict supervision, functions as a member of a Payroll Unit, whose primary responsibility is the processing of employee payrolls, which includes HR and Payroll data gathering, processing, accounting, internal reporting, audit, and external reporting and remittance of all applicable wages and taxes. Position requires the ability to gain a foundational knowledge of Payroll functions and how those processes integrate with accounting, tax, and other reporting functions, in the role. Additionally, the incumbent is required to gain a general understanding of payroll tax laws. This role provides support to senior employees with the preparation of adequate documentation in support of internal controls. Under guidance and supervision, learns to assist with analysis, reconciliation, and ultimate resolution of a variety of Payroll issues. Takes an active part in continuous improvement process. A high school diploma or equivalent required. Bachelors Degree preferred. Qualifications Location 4th Floor, Gardenia 2D, Bengaluru, , 560103, Requisition Number: 201501 Job Family: Support Services Product Service Line: Finance Full Time / Part Time: Full Time

Job Description The Counsel Support Analyst II position (Legal Bill Reviewer) will play a critical role in supporting the claims function by reviewing legal invoices and ensuring compliance with litigation billing guidelines. This role is essential in managing cost control and promoting accountability with external panel counsel. The reviewer will assist in legal spend analysis, trends identification, and collaborate closely with legal, claims, and vendor management teams to support accurate, compliant, and timely billing practices. Key Responsibilities: Conduct detailed legal invoice reviews to ensure alignment with established billing guidelines, litigation protocols, and internal expectations. Assess and flag billing irregularities, unauthorized charges, or deviations from pre-approved activities. Manage and prioritize a high volume of invoices while maintaining strong attention to detail and organization Collaborate with internal stakeholders to resolve invoice discrepancies and drive decision-making on escalations Support the continuous improvement of billing operations by identifying trends, cost-saving opportunities, and process gaps Experience with Excel, Word, and PowerPoint Desired Skills and Competencies: Strong understanding of litigation billing processes Excellent analytical, research, and decision making abilities Strong communication and stakeholder management Ability to work independently, meet deadlines, and thrive in a fast-paced, process-driven environment Qualification: Law Graduate Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Admissions & Counselling Handle student inquiries through phone calls, emails, walk ins, and digital platforms. Counsel prospective students and parents on academic programs, admission requirements, fee structures, and career prospects. Conduct one on one and group counselling sessions to convert leads into admissions. Maintain up to date knowledge of programs, eligibility criteria, and institutional policies. Application & Enrollment Process Guide applicants through the complete admission process including form filling, document collection, and verification. Ensure all applications are processed accurately and within set timelines. Coordinate with finance and administration teams for fee payment processes and related formalities. Front Office Management & Customer Handling Serve as the first point of contact for all visitors, students, and parents, ensuring a professional and welcoming environment. Manage the reception area, visitor logs, and incoming calls. Provide accurate and timely information about courses, schedules, and institutional services. Handle customer concerns and escalate complex issues to management when necessary. Student Orientation Plan and conduct student orientation sessions for newly admitted students, ensuring they are well-informed about academic schedules, institutional facilities, policies, and support services. Collaborate with academic and student services teams to prepare orientation materials and activities. Reporting & Target Achievement Track daily, weekly, and monthly admission numbers against assigned targets. Maintain accurate admission records in the CRM/ERP system. Prepare periodic admission and conversion reports for management review. Team Collaboration & Leadership Support junior admission executives and provide guidance to improve counselling and conversion skills. Participate in team meetings, brainstorming sessions, and strategy discussions to improve the admissions process. Bachelor s degree (Master s preferred) in Business Administration, Education, or related field.

. Why were hiring: "WPP is at the forefront of the marketing and advertising industrys largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions." As we continue this transformation journey. This role will carry out the effective and efficient everyday technology operations for WPP ET. A trusted pair of hands to deal with level 1 and 2 issues as they present to the IT Service Desk and a trusted resource for Infrastructure and Management personnel to assist with project work when needed. The role will report into the Enterprise Technology Operations Lead and work closely with other teams within Enterprise Technology. What youll be doing: Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET This is a 100% onsite role Provide on-site support to the WPP agencies located in Gurgaon Provide onsite support for additional locations which may require travel (where applicable) Provide remote support, as needed, to WPP agencies across APAC. Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed Develop excellent relationships with the business user base Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools Educate the business on how to use the Enterprise Technology service and maximise benefits Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon Onboarding and offboarding of new and departing employees, including user account administration and asset management Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process Ensure security procedures are followed, and 3 rd parties are monitored during service engagements Escalation of issues to Infrastructure and/or Management teams as needed Manage and support simple user and office relocations Understanding of unique line-of-business technologies Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures Deployment of hardware and software to end users Management and installation/removal of break/fix or warranty replacement of IT related equipment IT asset procurement, inventory and Life cycle management Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure support priorities are localised and executed to plan Escalation management and work with third-party suppliers to ensure operational services meet business requirements Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3 rd level teams/partners as part of Incident break fix or scheduled changes Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing Facilitate and support refresh of local infrastructure (network and server) Support the review of local licencing demand for software assets Availability where necessary for out-of-hours support Other duties as needed What youll need: 3 5 years in an IT help desk / desk side support role Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology Excellent problem-solving skills Can-do attitude Someone that can empathize and communicate effectively with end users Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress while remaining friendly and approachable to ensure a positive user experience

12 districts of Jharkhand (Jamtara, Deoghar, Godda, Giridih, Pakur, Dumka, Koderma, Sahibganj, Hazaribagh, Palamu, Garhwa, West Singhbhum) Competitive salary commensurate with experience Minimum 3 to 5 years of experience in child protection, social protection, or community development. Prior experience of working at the district level Experience of handling responsibilities of coordination with Government departments Experience in working with government stakeholders, child and social protection mechanisms. Skills and Attributes: Proactive and solution-oriented person. Possess communication and facilitation skills In-depth understanding of child protection schemes and architecture in Jharkhand Knowledge and experience of working with Panchayati Raj Institutions preferably in Jharkhand, is desirable Excellent oral and written communication skills in Hindi and English language Digital literacy including word processing, database systems, and PowerPoint. Strong command of excel and budget management is a plus. Position Description : PCI India, with support from UNICEF, is going to implement a project titled: Convergent approach towards adolescent empowerment, reduction of child marriage and violence against women and children, prevention of family separation and strengthening social protection, focusing on equity. This position will provide technical support to district administration in strengthening institutional mechanisms including child protection systems and convergence between government and non-governmental organizations for updating, implementing and reviewing district specific implementation plans and other interventions and targeted actions to accelerate reduction in child marriage in districts with high or increasing prevalence with focus on equity. The District Project Coordinator (DPC) will ensure district-level delivery of project outcomes by providing technical and operational support to the district administration on protection issues, strengthening convergence and review mechanisms, and liaising with key stakeholders such as the DCPU, JSLPS, Department of Panchayati Raj, Education Department, and CSOs. The DPC will also support the district administration in developing and implementing social behaviour change strategies to address harmful social norms related to child marriage and violence, building the capacity of stakeholders, and facilitating the identification of and support to vulnerable children and their families. Additionally, the DPC will assist in implementing guidelines related to project outcomes at the district level. Key Roles and Responsibilities: Facilitate in district-level implementation of the project, under the guidance of state team and leadership of district administration, achieving results within the stipulated time frame. Facilitate development/update, implementation, and review of District Action/Implementation Plans to end child marriage and violence against children and adolescent empowerment with integration of Mental Health Psycho-Social Support and Family Based Care components. Strengthen coordination among District Child Protection Unit (DCPU), Child Welfare Committees, Police, Education, Jharkhand State Livelihood Promotion Society, Panchayati Raj Institution, District Legal Services Authority, and Civil Society Organizations for integrated case management and reducing vulnerabilities through linkages with various schemes of the government including sponsorship, foster care, Savitri bai Phule Scheme, etc. Co-ordinate with Panchayati Raj Department for strengthening Standing Committee on Women and Child Development (Child Welfare Protection Committee), DLCC and operationalising Gram Panchayat Help Desks as social protection clinics and activating Child Welfare Protection Committees in selected blocks. Support in organizing and facilitate quarterly review meetings to track implementation of child protection plans and convergence mechanisms at the district level. Support improved case management practices, including timely referral and follow-up for child victims of sexual abuse by developing/strengthening coordination mechanism Assist the department to organize capacity-building sessions for local NGOs, JSLPS teams, frontline workers, teachers, PRI members, and community leaders using UNICEF s toolkits. Develop and maintain district-level local support groups/master trainers for regular refresher training. Leverage existing platforms for community mobilization and awareness campaigns on child rights, prevention of child marriage, trafficking, and violence. Facilitate access to Mental Health Psycho-Social Support services for children, adolescents, parents, and caregivers. Maintain district-level data, MOVs (Means of Verification) and submit regular reports to the state team, facilitate case/change stories documentation and participate and contribute in review meetings. PCI India, with support from UNICEF, will implement the initiative in Jharkhand titled Convergent approach towards adolescent empowerment, reduction of child marriage and violence against women and children, prevention of family separation and strengthening social protection, focusing on equity . The project aims to prevent child marriage and violence against women and children, reduce family separation, and strengthen social protection systems with a strong focus on equity. The key focus of this project is to strengthen preventive work around ending child marriage, violence against children and promote prevention from family separation and social protection linkages through existing government platforms, programs and schemes. This project is to provide technical support to district administration in strengthening institutional mechanisms including child protection systems and convergence between government and non-governmental organizations for updating, implementing and reviewing district specific implementation plans and other interventions and targeted actions to accelerate reduction in child marriage in districts with high or increasing prevalence with focus on equity. It also includes supporting district to develop and implement social behaviour change strategies to address harmful social norms of child marriage and violence, capacity building of stakeholders, and facilitate identification and support to vulnerable children and their families. This comprehensive initiative operates at both systemic and community levels to create sustainable, equity-focused change in 12 high-prevalence districts and 9 tribal blocks. A dedicated project team will drive the initiatives forward by facilitating convergence among departments (WCD, Rural Development, JSLPS, PRI and others), enhancing CSO capacity, institutionalizing community-based monitoring systems, and document best practices to inform state policy. This partnership seeks to catalyze systemic change, strengthen government CSO coordination, and accelerate Jharkhand s progress toward becoming child marriage-free while ensuring protection and empowerment for all adolescents. What can you expect in PCI A warm, inclusive and happy work environment. Best of class benefits with competitive remunerations. Health Insurance coverage for self, spouse & Children. Group Terms Life Insurance and Group Accident Insurance for Self. Regular Recognition of performance and PCI Value display in work An empowering organisation structure which values individual s skills, competencies and potential. Opportunities to operate in cross functional role. Higher responsibilities and larger roles are merit based. Young Talent Programs for developing future leaders. Leadership roles for women is encouraged and given preference in selection and training. Applications will be shortlisted based on the specified criteria mentioned in the Job Description. The process could also include presentation of the assignment. Shortlisted candidates will be invited to attend one or more rounds of panel interview/s. The complete process usually takes 2 to 3 weeks. Those moving to the final round of interviews will be hearing from the People & Culture team. We prefer in person meetings but in case of location distances, we are happy to meet you virtually. After the final round, if you are not selected for the position advertised, we will inform you over a mail. However, we invite you to apply to other open positions. We always look forward to engaging with talent that add value to our endeavours in various capacities. We uphold the principle of gender equity and encourage women candidates to apply. PCI is committed to prevent any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct.

Responsibilities Translating data into clear, compelling, and actionable insights by leveraging advanced analytics tactics conducted by central resource. Developing and executing attribution and measurement projects. Ensuring timely follow through on all scheduled and ad hoc deliverables. With the leaders of the functional specialty teams, keeping track of projects being run by the Functional Specialists to ensure they are done on time and to right level of quality. Development of presentations to clients, including the results of attribution and modelling projects in a clear and insightful narrative, digestible by a lay person. Understanding of consumer and marketplace behaviors, particularly those that most impact business and marketing goals. Qualifications 3-5 years of hands-on experience in data management and analysis within a relevant domain, demonstrating strong problem-solving capabilities. Good SQL skills with good Viz Capabilities on Tableau and exposure on ETL capabilities like Alteryx or any other ETL tool, and Good to have advance excel skills are mandatory to have Good Media domain Knowledge and strong communication skills are good to have Ability to create data-driven stories from large and complex datasets. Excellent written and verbal communication skills, with the ability to present data insights effectively. Proven ability to maintain positive client relationships, ensuring satisfaction and collaboration. Strong presentation skills, utilizing MS PowerPoint or other relevant platforms. Ability to work in a dynamic team environment and effectively handle multiple projects while meeting deadlines.

Job Summary The Accounts Assistant will oversee financial management of project funds, disbursements to SSRs, compliance monitoring, and reporting for the CSC 2.0 program. This role involves collaboration with program managers, grants teams, and SSR partners to ensure adequate financial operations that align with donor and organisational requirements. Key Responsibilities Financial Management and Disbursement: Oversee funding disbursement to SSRs. Support grant agreement processes and collaborate on budget development and financial reporting with the Program Manager. Manage daily accounts, including computerised financial systems and record-keeping. Ensure timely payments, bank reconciliations, advance settlements, and tax compliance. Monitoring and Compliance: Conduct regular monitoring visits to SSRs to ensure compliance with GFATM and local regulations. Evaluate SSR financial performance and internal control systems, providing technical assistance as needed. Ensure financial systems and reporting align with donor protocols and organisational guidelines. Collaboration and Reporting: Work closely with the grants management team on budgets, work plans, disbursements, and audits. Prepare and submit accurate financial reports to the Finance Lead at YRGCARE, Chennai. Respond to queries related to budget utilization and financial compliance. Additional Responsibilities: Provide technical assistance to SSRs for financial record-keeping and compliance. Assist in designing budgets aligned with programmatic goals. Ensure adherence to GFATM & PR financial guidelines, including statutory and contractual compliance. Undertake any additional responsibilities as assigned by the reporting manager. Eligibility Criteria Bacheloror Masterdegree in Commerce (B. Com/M. Com) with 1 3 years of accounting experience. Experience in the non-profit or health sector is preferred. Experience with GFATM financial policies and audit coordination will be an advantage Skills and Competencies Proficiency in computerised accounting software, particularly Tally . Expertise in compliance with statutory and donor requirements, especially in the non-profit sector. Familiarity with NGO partnerships, donor environments, and technical financial management. Strong ability to work with grant management teams and SSRs on budget planning and audits. Willingness to undertake extensive travel within the assigned state(s). Fluency in English , Hindi , and/or other local languages.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. 6 to 10+ Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c and 19c. Experience implementing high availability features of Oracle Database As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. 10+ Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c and 19c. Experience implementing high availability features of Oracle Database

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Managing and maintaining the Oracle Zero Data Loss Recovery Appliance Installing, configuring, and troubleshooting the appliance of ZDLRA. Setting up protection policies and schedules. Managing protected databases, implementing protection policies. Performing disaster recovery operations Automation, performance monitoring, and participation in on-call Generating reports on backup status, recovery performance, and other relevant metrics Expert knowledge of Oracle Linux, Linux, agents , third party software installtion/reconfiguration. Knowledge of Oracle Database, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc 6 to 10 Years of experience in Oracle As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

PMC Job Vacancy - Service Desk Support Analyst We are a market leading independent retail business systems integrator managed service provider, based in Abingdon Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. The role Support services provide high quality operational and technical application and systems support to PMC s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness, and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key. Requirements Excellent verbal communication skills fluency in English language Experience in either a technical or customer service support environment, preferably high-volume inbound calls Excellent interpersonal and communication skills Extensive problem-solving skills Must be willing to work in 24*7 environment You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes. We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis. Our teams work hard, so we also know that it s important to have some fun, and our social committees in both offices organize regular events for our teams and our families! At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver. Before applying please review our privacy notice for job applicants. You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

Overview Annalect India is an Associate - Budget Project Management seeking with strong domain knowledge to support the AR and Billing functions under Finance Operations This might be a great fit for you if you would like to be part of a growing team You will be closely working with our Global Agency Finance teams Shift Timing 0630 PM - 0330 AM (Night shift) Mode Hybrid (3 days from office in a week) Location Hyderabad / Gurugram Exp 1-3 years About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company Omnicom s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management Responsibilities Client & Agency Service Serve as a liaison between the client s budget management group and the client team(s) to help coordinate projects across the business Support client relationships by generating reports and troubleshooting to meet client and Budget Project expectations Act as the primary support role for all items related to client billing Provide core support for ensuring timely receipt of client payment Track and maintain clear records of billing activity Generate billing files and upload them to the clients financial system Develop and maintain regular cashflow reports to summarize the state of the account Develop and maintain agency and client forecasting files Assist in deliverables related to audit compliance Enforce operations policies and best practices across the business Monitor client teams billing practices to ensure they are in accordance with client obligations Qualifications This may be the right role for you if you have Bachelors or Post Graduate Degree in accounting or finance with 0-2 years of experience Proficient in Advanced Excel and ability to quickly learn any new ERP Flexibility to take up new assignments and not limit oneself to specific set of activities Flexible and Result Oriented with Strong Written & Oral Communication Skills Strong problem-solving skills, including ability to effectively address any issue Experience in Microsoft Dynamics AX, MediaOcean, and Hyperion Financial Management tool is a plus

The AV Tier 2 Tech or Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to a wide array of clients. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Escalations Technician II provides Level-2 support. **THIS POSITION MAY REQUIRE UP TO 50% TRAVEL. KEY RESPONSIBILITIES: On-site technician with the knowledge and skillset to fix 99% of issues in rooms Configuration of endpoints and infrastructure Preparation of room audits ensuring technology can work at optimum level Performs preventative maintenance to ensure equipment and room is ready for use Responsible for identifying defective/failed equipment and providing solutions Perform on site User Acceptance testing Install software upgrades Provide strong client level support to users, with a predisposition to de-escalate technical fails Perform break fix (user reported incident) tasks within target service level agreements response window Form strong partnerships with local help desk, building facilities, events, executive support, and EA s of high profile staff White glove technical support for C-suite and high level management Provide VC focused support for high profile events reported network related call escalation issues Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools 50% Travel to customer sites as required Must Have Experience with Audio Visual Troubleshooting, maintenance and signal flow to be considered. ESSENTIAL CRITERIA: Ability to be self-motivated and accountable in a fast-pace, independent environment Ability to think creatively as well as methodically regarding technical issue Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required Strong interpersonal, customer service, and conflict resolution skills Willingness to learn and adapt to client culture Ability to work both independently as well as with a team Must have critical thinking and problem solving ability Be flexible and adaptable to change and hours of work, to meet the needs of the customer Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

The AV Tier 2 Tech or Escalations Technician II supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to a wide array of clients. This position is responsible for resolving issues related to in-room technology; AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The AV Escalations Technician II provides Level-2 support. **THIS POSITION MAY REQUIRE UP TO 50% TRAVEL. KEY RESPONSIBILITIES: On-site technician with the knowledge and skillset to fix 99% of issues in rooms Configuration of endpoints and infrastructure Preparation of room audits ensuring technology can work at optimum level Performs preventative maintenance to ensure equipment and room is ready for use Responsible for identifying defective/failed equipment and providing solutions Perform on site User Acceptance testing Install software upgrades Provide strong client level support to users, with a predisposition to de-escalate technical fails Perform break fix (user reported incident) tasks within target service level agreements response window Form strong partnerships with local help desk, building facilities, events, executive support, and EA s of high profile staff White glove technical support for C-suite and high level management Provide VC focused support for high profile events reported network related call escalation issues Maintains up to date knowledge of relevant industry standard hardware as well as proprietary tools 50% Travel to customer sites as required Must Have Experience with Audio Visual Troubleshooting, maintenance and signal flow to be considered. ESSENTIAL CRITERIA: Ability to be self-motivated and accountable in a fast-pace, independent environment Ability to think creatively as well as methodically regarding technical issue Technical skills must include a knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC and other AV/VC related hardware and signal flow Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required Strong interpersonal, customer service, and conflict resolution skills Willingness to learn and adapt to client culture Ability to work both independently as well as with a team Must have critical thinking and problem solving ability Be flexible and adaptable to change and hours of work, to meet the needs of the customer Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

Job Summary - Associate Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian! Responsibilities - Responsible for providing product support to users of the Highradius applications. Own customer reported issues and drive them to resolution meeting the SLAs Provide a delightful customer experience by partnering with internal and external stake holders Supports and contributes to the growth of best practices for delivery of HighRadius Support services Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues. Have the will to learn and understand our products and their features to support and educate clients Follow the Quality and Process compliance to do the right thing for customers and the organization Dynamically prioritize tickets and multi-task when needed To be a team player who can work in rotational shifts. To empathize with client situations and provide quick resolutions or workarounds. Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers. Requirements - 2 to 5 years of experience in Application Support preferably a SaaS application Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management. A technology-centric background Strong logical, analytical and problem solving skills Excellent communication skills Can work in a fast paced, ever changing, start-up environment Proficiency in running SQL queries is a plus Scripting knowledge is a plus

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn t have imagined and now can t imagine living without. If you re excited by the idea of making a real impact, a career with Apple might be your dream job Just be prepared to dream big! The people here at Apple don t just build products they build the kind of wonder that s revolutionized entire industries. It s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Imagine what you could do here. Do you have a passion for helping others succeedDo you genuinely believe that talent is the greatest asset of any companyAs a contract member of Apple s People group, you ll help discover and develop our most important resource: our people. Together, we ll search the world to build our collective of talented perfectionists, visionaries, and inventors. Description In this highly visible role, you will have the opportunity to work with an amazing, robust, and agile team, responsible for supporting our world-class Apple World Wide Corporate Recruiting group. As part of the larger People organization, Recruiting acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our internal business partners and candidates alike. If you are results driven, a self-starter, and ready to Think different,come join us. The Contract Recruiting Coordinator provides support services to various Recruiting and HR teams by executing various administrative and operational related activities. You will be responsible for helping to provide an amazing candidate journey and be the expert in the organization s hiring processes, procedures and tools. This is a contract position, with US working hours (8:30pm-5:30am IST). This position is fully remote but contractor must reside in Hyderabad. Minimum Qualifications 2+ years of experience recruiting coordination, project coordination, event planning or admin experience in a fast paced customer-focused environment Exceptional problem solving, attention to detail, time management, and organisational skills along with the ability to approach problems flexibly and demonstrate creativity in solving them Demonstrable track record of driving process improvements and an insatiable desire to provide outstanding customer service Excellent written and verbal communication skills, interpersonal skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of multiple internal customers Ability to manage calendar events, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes Ability to manage large volumes of requisition and employment offer administrative requests Liaise with key business partners within the organization to drive and maintain offer and onboarding processes and hiring processes while adhering to tight deadlines and service level agreements (SLAs) Work closely in a team environment with the ability to partner with diverse teams and across multiple Apple locations Embrace a variety of internal and external software applications with the ability to learn new tools quickly Preferred Qualifications - Undergraduate degree strongly preferred

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation. As a member of the OCI Multicloud Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Minimum Qualifications: Bachelor's degree in Computer Science, MIS or relevant work experience. 8+ years of experience in Infrastructure or cloud-related field. Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing. Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI). Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. Good written and verbal English communication skills Effectively communicate with people on both a technical and non-technical level Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided. A focus on customer service / satisfaction. Must work from office 5 days/week and be part of weekend rotation.

You will play a key role in strategic customers' success by maximizing their support and advocacy experience. You'll serve as a trusted advisor, driving service consistency and product adoption through optimized, adaptable account strategy. You'll apply analytical skills to drive strategic efficiencies and implement service improvement plans (SIPs) effectively. As a Support Delivery Manager II, you will be responsible for: Owning strategic accounts by building partnerships and applying product knowledge to address customer needs effectively. Leveraging data-driven insights to build strategic SIPs focused on process improvement and operational efficiency for customers. Identifying risks, preventing issues, and managing escalations by coordinating with Support, Services, Engineering, and Product teams. Managing performance metrics to anticipate risks before key milestones and driving adoption of best practices. Influencing product improvements by leveraging technical expertise to advocate business value across a broad product portfolio. Serving as a subject matter expert and customer advocate to deliver, support, and manage Akamai solutions effectively. Do what you love To be successful in this role you will: Hold 10-12 years' relevant experience and a bachelor's degree in computer science, engineering, or a related field. Have experience working in account management or customer success role in a technical environment Demonstrate experience of analyzing data to inform continuous process improvements Have basic understanding of networking, cloud security and internet protocols such as DNS, HTTP and TCP/IP Demonstrate aptitude for building trusted relationships with customers across various levels Be familiar with security technology, process and concepts, security event management, or security compliance Demonstrate good written, verbal and presentation skills including communicating complex technical content to a range of audiences