1067 Support Services Jobs - Page 42

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organizations information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole. RESPONSIBILITIES: Helpdesk Operations: Processing of laptop replacement queue. First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support. Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD Software Provisioning / Deprovisioning within scope/access constraints of role within GSD Adherence to standard escalation processes for IT tickets Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields) Slack Administration (within role access constraints) Google Workspace Administration (within role access constraints) Laptop imaging and set up for new and existing employees. Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards. Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness Other IT/Helpdesk support as needed. QUALIFICATIONS: Technical certification or bachelors degree in IT-related field preferred. Ability to communicate and write proficiently in a corporate environment. 3-6+ years of proven experience in a helpdesk or technical support role. Strong understanding of Apple operating systems, software applications, and network systems. Excellent problem-solving and communication skills. A commitment to providing exceptional customer service. Ability to work independently and in a team-oriented environment. Familiarity with IT service management (ITSM) and helpdesk software is a plus. This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team. COMPENSATION AND BENEFITS Global team Health Insurance Client provides breakfast & lunch (meals, coffee, snacks, etc.) #LI-Onsite

Responsibilities Guide the team to setup and execute digital media campaigns using ad servers like Google Campaign Manager 360, Ad Form, Flashtalking etc Apply quality framework, maintaining the quality of the work rendered by the team Closely monitoring the day-to-day operations and identify the potential gap in the process and try to resolve the same with the immediate supervisor s guidelines Troubleshoot campaign tracking issues across platforms / Ad-tech and proactively coming up with a solution Ascertaining the training requirements of the team to cater the smooth transition of all accounts/projects Assessing all issues and concerns faced by the team while carrying the day-to-day operations and provide appropriate insights to the immediate supervision at right time to minimize the potential risks Ability to communicate technical information s with both Internal and Onshore partners effectively Qualifications A full-time graduate degree (Mandatory) 5 to 7 years of experience in managing digital media campaigns across various channels Extensive knowledge of ad serving technology tools and campaign management workflows, with a minimum of 1 year of experience using the CM 360 ad server Solid understanding of various third-party tag specifications and ad verification tools such as IAS and DoubleVerify Strong individual contributor who is also a collaborative team player Excellent analytical skills, with the ability to solve problems and translate analysis and insights into actionable business strategies Outstanding written and verbal communication skills Exceptional attention to details and recognized as a subject matter expert

Responsibilities Responsible for managing Search campaigns end to end including setup, optimizations & reporting Creation of detailed Search media plans in line with business objectives and campaign brief Translates business KPIs in channel KPIs Creation and set up of the campaign Management of search campaigns on time on budget on target Tracks performance in reporting & dashboards Analysis and optimization of the campaigns Works with Google & Bing team to troubleshoot performance related issues Campaign insights into Google strategy as well as a cross-channel media strategy Qualifications A full time graduate degree(Mandatory) Managed search campaigns on platforms like Google Ads, Amazon, and Bing Passion for search marketing and internet marketing industries Outstanding ability to think creatively and identify and resolve problems Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere Ability to clearly and effectively articulate thoughts and points High levels of integrity, autonomy, and self-motivation Excellent analytical, organizational, project management and time management skills Professional Skills & Qualifications 5 to 7 years experience in search marketing with demonstrated successes Proficiency in MS Excel, PowerPoint, and Word

Responsibilities This is an exciting role and would entail you to Conceptualize smart, innovative and diverse ideas for an array of different client briefs Partner with writers and cross functional team members to creatively solve client challenges Actively participate in brainstorms and concept development Develop innovative design solutions across all mediums and digital/social platforms Maintain awareness of contemporary visual practices and trends Develop visual materials required for effective client presentations Supervise the production of printed materials from final layout to mechanical to proof Actively participate in production of broadcast material development Present the teams ideas and work to clients, stakeholders and decision makers Manage successful completion of all integrated creative projects (print & digital) Establish and communicate schedules to deliver projects on time Incorporate recommended changes and review designs before final design and production Manage all phases of multiple projects working closely with the Creative Director Manage other designers and evaluates individual design deliverables alongside team performance, delivering critical feedback when necessary Assist in the development and training of the design team Establish department goals and objectives that support the strategic plan You will be working closely with Our global creative agency teams You will also be closely collaborating with our team of talented and designers to deliver high-quality services Qualifications This may be the right role for you if you have, 5-8 years of experience in Design at an advertising or marketing agency BA/BS in graphic design or related arts degree Experience in InDesign, Illustrator, Photoshop, Microsoft Office, Apple Keynote A well-curated work portfolio with compelling concept and design work Experience in managing teams that handle high-volume requests Experience presenting work to clients at meetings and receiving feedback The ability to function in a fast-paced environment while managing other team members Great verbal and written communication skills Experience working for a variety of brands/products or services across industries

Product Support JD Experience Range: 2 to 4.5 Years Job Description The Tax Application Analyst provides support to our Asia pacific Clients. This role provides resolution to moderate and complex inquiries by phone, online chat, email, and answers are based upon information provided in product guides and support knowledge databases. Essential Duties and Responsibilities for CSR: Provide advanced phone, e-mail, and chat support across all tax products up to and including the most complex product or content issues; identify, resolve, and manage customer escalations with little to no assistance from leadership; document these interactions in our customer relationship database. Maintains, expands and shares knowledge of Corporate Professional and Support Services, with working knowledge in CCH Software products, and solutions. Identify and document resolution to re-occurring inquiries. Mentor existing staff and monitor open tickets of assigned Product Support Representatives (PSRs) to assure timely and effective resolution. Identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database. Interact with customers utilizing strong written and verbal skills as well as deep customer empathy. Secure and keep confidential product and customer data. Participate in product testing and review as required Participate in projects and as well as process improvement initiatives Cross-train on other CCH products and systems Follow all protocols to keep product and customer data secure and confidential. Tax Knowledge Skills: Must have good knowledge tax preparation or accounting processes, with the ability to find answers when needed. Demonstrate a very high level of proficiency in tax technical knowledge relevant to U.S. individual as well as complex high new worth technical issues impacting individuals. Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries. This is a customer facing position providing Tax Support. In this role, you will help customers who are working on their tax return with tax/technical questions, calculations regarding tax software related queries. Advanced desktop and mobile computing skills, working knowledge of internet browsing and searching Intermediate Microsoft Office skills Desired Skills: Experience with CCH Axcess Tax & ProSystem fx Tax software highly beneficial. Please note: As a Tax Application Analyst , you must be able to work in general shifts as needed. You must also be able to work extra hours that may include weekends as needed to meet objectives during peak season. As a Tax Analyst its mandate to login and logout on the designated time that supervisor provides. Minimum and Preferred Qualifications : Bachelors Degree, 3+ years of work experience as a tax, accounting product /customer support representative at software company. Bachelor s degree in Business, Accounting or Finance. Experience working with CCH tax and accounting software. Tax preparation or public accounting experience. Establishing and managing business relationships with third-party providers, internal resources and customers.

We are seeking a highly organized and proactive EA Specialist to support our Executive Leadership Team and broader commercial operations This role is ideal for someone who thrives in a fast-paced, dynamic environment and is passionate about delivering high-quality administrative and operational support You will play a key role in ensuring smooth day-to-day operations, managing executive logistics, and supporting cross-functional initiatives Responsibilities Client & Agency Service Executive Support Manage and submit timesheets and expenses for ELT and select leadership Coordinate domestic and international travel, including flights, hotels and ground transportation Maintain executive calendars, ensuring alignment and conflict-free scheduling Assist with meeting preparation, material development and logistics Handle ad-hoc administrative requests from the ELT Operational Coordination Liaise with commercial and engagement teams to ensure accurate and timely timesheet entries Build strong relationships with internal teams and Omnicom operational functions (SSC, Paige, Building Services) Coordinate All Hands meetings, including speaker management, deck creation and recording logistics Maintain and update distribution lists, email access and onboarding support for new joiners Project & Event Support Support internal initiatives such as Diverse\\Team and Culture Club Assist with client list tracking for surveys, holiday cards, and gifting Partner with Operations Lead to schedule and track team training Support spokesperson travel coordination and client-facing meeting logistics Qualifications This may be the right role for you if you have Education Bachelor s degree in business administration, Human Resources, or a related field Experience 5+ years of experience in a similar role, preferably within an agency or fast-paced corporate environment Proven ability to manage executive-level support and commercial operations Technical Skills Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, etc) Familiarity with video conferencing tools (Zoom, WebEx, Teams) Experience with timesheet and expense management tools Power BI knowledge is a plus Soft Skills Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to handle confidential information with discretion Self-starter with the ability to multitask and meet tight deadlines

Responsibilities Requirement gathering and evaluation of clients business situations in order to implement appropriate analytic solutions Designs, generates and manages reporting frameworks that provide insight as to the performance of clients marketing activities across multiple channels Be the single point of contact on anything data & analytics related to the project QA process Maintain, create and re-view QA plans for deliverables to align with the requirements, identify discrepancies if any and troubleshoot issues Prioritize tasks and proactively manage workload to ensure timely delivery with high accuracy Active contribution to project planning and scheduling Create and maintain project specific documents such as process / quality / learning documents Should be able to drive conversation with team, client and business stake holders Qualifications 6-9 years experience in data management and analysis in Media or relevant domains with strong problem-solving ability Power BI with advanced excel skills are must have experience from social platforms such as Meta, Snapchat, Twitter, etc are good to have Prior experience in digital marketing & analytics (Google/Adobe), Client and Delivery Management Ability to identify and help determine key performance indicators for the clients Strong written and verbal communication skills Led delivery teams and projects to successful implementations Familiarity working with large data sets and creating cohesive stories Able to work and lead successfully with teams, handling multiple projects and meeting timelines Maintaining positive client and vendor relationships Presentation skills using MS Power Point or any presentation platforms

Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD Able to ideate successful audience segmentation aimed at reaching a client goal Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g, targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities Able to make compelling arguments based on data and results for more client data access Working with agency team to develop best-in-class solutions based on available tech Communicates day-to-day format, screen, inventory performance to clients and agencies as needed Understands and can describe bottom-up planning, how client goals and KPI s to platform activation strategies/tactics across the funnel Qualifications A full-time graduate degree (Mandatory) 6 to 9 years of experience in managing programmatic campaigns for large clients Expert knowledge of digital programmatic buying with hands-on experience using demand-side platforms for large-scale clients Working knowledge of the holistic digital landscape video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis

Responsibilities Requirement gathering and evaluation of clients business situations to implement appropriate analytic solutions Designs, generates and manages reporting frameworks that provide insight as to the performance of clients marketing activities across multiple channels Be the single point of contact on anything data & analytics related to the project QA process Maintain, create and re-view QA plans for deliverables to align with the requirements, identify discrepancies if any and troubleshoot issues Prioritize tasks and proactively manage workload to ensure timely delivery with high accuracy Active contribution to project planning and scheduling Create and maintain project specific documents such as process / quality / learning documents Should be able to drive conversation with team, client and business stake holders Qualifications 6-9 years experience in data management and analysis in Media or relevant domains with strong problem-solving ability Power BI, Python/R + SQL and Digital marketing are must have Excel and any ETL tools are good to have Ability to identify and help determine key performance indicators for the clients Strong written and verbal communication skills Led delivery teams and projects to successful implementations Familiarity working with large data sets and creating cohesive stories Able to work and lead successfully with teams, handling multiple projects and meeting timelines Maintaining positive client and vendor relationships Presentation skills using MS Power Point or any presentation platforms

The Emerson Test & Measurements Aerospace Defense and Government Business Unit (ADG BU) Business Manager (BM) is a highly visible and outstanding position which requires deep Aerospace & Defense Domain knowledge, market trends, deep understanding of BU direction, target customers and tight connection/work with Indian Aerospace & Defense ecosystem and partners. A successful ADG BU BM is the owner of BU strategy implementation, including leveraging industry & NI knowledge to position NI value to customers and differentiation from competition, leading cross-function team to do business plan and execution to drive business growth, integrating account/domain feedback/direction to improve current & future BU solutions/direction. In this Role, Your Responsibilities Will Be: Increase Account Alignment between BU & Account Teams.. Build credit as critical business advisor for account teams through providing business & technology domain expertise and increasing customer confidence Build long term strategic relationship with key customers and industry experts Support Account Teams to improve BU offerings reach and drive efficiency across functions to win strategic deals and scale business Understand return on investment for the engagements (BU, Sales, Support, Services, Partners), manage scope of committed work & represent business need across NI Who You Are: You Build and delivers solutions that meet customer expectations. You can See opportunities that benefit the customer and gain insight into customer needs. You establish and maintains effective customer relationship and build strong formal and informal networks. For This Role, You Will Need: Indian citizen and graduate degree in STEM (Science, Technology, Engineering or Math) 10+ years total work experience in Aerospace & Defense industry Good connection/work experience with Aerospace/Defense ecosystem or supply chain companies 10+ years total work experience and knowledge of relevant test and measurement industry Deep knowledge of Electronics, LRU s, Avionics, HIL, SIL, etc. 5+ years Sales/Business Development work experience Excellent verbal, written, interpersonal communication skill with fluency in English. Willing and able to travel within India & other Asian countries as required. Our Culture & Commitment to You . .

Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams. Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for: Bachelor s degree minimum 3 to 5 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organizations needs Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved. If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours? Find out here: Core Values

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: As a Helpdesk Specialist, you will play a crucial role in ensuring the smooth and efficient operation of our organizations information technology infrastructure. You will be responsible for providing technical support to our internal and external stakeholders, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole. RESPONSIBILITIES: Helpdesk Operations: Processing of laptop replacement queue. First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support. Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD Software Provisioning / Deprovisioning within scope/access constraints of role within GSD Adherence to standard escalation processes for IT tickets Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields) Slack Administration (within role access constraints) Google Workspace Administration (within role access constraints) Laptop imaging and set up for new and existing employees. Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards. Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness Other IT/Helpdesk support as needed. QUALIFICATIONS: Technical certification or bachelors degree in IT-related field preferred. Ability to communicate and write proficiently in a corporate environment. 3-6+ years of proven experience in a helpdesk or technical support role. Strong understanding of Apple operating systems, software applications, and network systems. Excellent problem-solving and communication skills. A commitment to providing exceptional customer service. Ability to work independently and in a team-oriented environment. Familiarity with IT service management (ITSM) and helpdesk software is a plus. This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team. COMPENSATION AND BENEFITS Global team Health Insurance Client provides breakfast & lunch (meals, coffee, snacks, etc.) #LI-Onsite

Overview Senior Financial Analyst Client Finance FP&A Annalect India is seeking a Senior Financial Analyst with strong accounting and analytical skills to help support the business finance teams that continues to deliver strong financial performance. This might be a great fit if you have a strong flair of analytical and accounting skills and would like to be part of a growing team. You will be closely working with our Global Agency Finance teams. Experience 3+ Years Responsibilities We are looking to recruit a meticulous, reliable candidate to support the Platform Logistics (PL) Client Finance team The Senior Financial Analyst will maintain documentation and manage financial data files to ensure accuracy and promptness of deliverables Top applicants have proficient time management, good follow-up skills, excellent Excel skills, and can multitask with interruptions in a fast, dynamic environment Execute accurate and complete monthly revenue recognition during month-end closes and perform variance analysis to explain any material variances Develop monthly income & placement fee forecasts and assist in annual budget development Prepare and update CPM models using billing detail and digital spend for use in forecasts and annual budgets Coordinate with agency partners to gather 1) fee approval documentation, 2) spend information to calculate commission fees and 2) commission fee transfers for comparison to forecasted amounts and utilize during execution of month end close, forecasts and annual budgets Partner with agency finance on understanding drivers of client net digital spend activity Maintain and update Revenue/Placement Fee by Client file for month-end close and forecasts Review Billing detail to provide analysis and reconciliation of placement fees and markups and work closely with Billing Operations team (Manager + offshore analysts) on understanding impacts of Billing detail Provide monthly income reporting to internal management and execute variance reporting and supplemental schedules to share with Segment Finance Review and update agency vs PL billings analysis file for distribution to agency finance leads Review client contract documentation to ensure it is complete/sufficient and maintain files to support revenue recognition Partner with business leads and analyze time sheet data to understand status of project work and assess financial risks Assist in client audits as well as internal/external audits Proactively identify and implement opportunities to improve business/financial processes and controls resulting in positive bottom-line impact Qualifications Bachelor s degree Business, Accounting/Finance, or related fields Proficient with Microsoft Excel Know the basic functions, understand advanced formulas to handle complex data sets, and feel comfortable manipulating data for ad hoc analysis projects Must have good analytical and Excel reporting skills Strong business acumen and inquisitive nature to learn, listen and follow directions Strong attention to detail with the ability to multitask & prioritize work based on requests from multiple teams/entities Ability to work both in a group setting and independently Ours is a fast-paced environment, where rush requests and last-minute updates are the norms You will receive intensive training and guidance from your manager, but also be expected to work independently when the situation calls for it Positive team player who can function well in a fast-paced environment, manage multiple projects and work within strict deadlines Possess strong organization and communication (written & verbal) skills 3+ years of professional experience in a Financial or Accounting position, ideally in media/digital ad tech company, or ad agency Experience with Hyperion Financial Management, Microsoft Dynamics and/or DDS a plus

About Rentokil Initial Hygiene Part of the Rentokil Initial group, Initial Hygiene operates in more than 90 countries and is the trusted hygiene solution provider globally. Together with 120 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with our services. Initial Hygiene offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions. We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, floor care and scenting solutions. Driven by science and years of experience, our solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations. Customer retention Contract renewal with annual price increase Manage collection Up-selling to existing customers New business development Work collaboratively with pan India KA & cross-functional teams New Business Development Market survey, competitor analysis to understand gaps of our services Control cost and work within the allocated budget Support the service team by providing client feedback Attend to other work-related duties as may be assigned to you from time to time KEY DELIVERABLES: Customer (Revenue) retention of 95%+ On-time customer contract renewal of 100% Price increase from existing customers as per target set Manage collection and DSO as per targets set Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set CORE COMPETENCIES Excellent Customer Relationship management skills Good communication both verbal and written Proven track record of customer management and business development Ability to work with cross-functional teams EDUCATIONAL REQUIREMENTS ASM & above with minimum 5 years of overall career experience in sales, with predominantly managing large commercial customers and interacting with key decision makers Abi

The Service Desk Manager is responsible for leading the day-to-day operations, performance, and strategic development of the Global Service Desk function. This role ensures the delivery of high-quality, user-centric support services across all Mashreq locations, aligning with business goals and IT strategies. The SD Manager will oversee a team of analysts, leads, and contractors, driving operational excellence, continuous improvement, and enhanced user experience. Bachelors degree in Computing, Business Administration or related field or a minimum of 8 years demonstrated experience in business change, transformation and/or information technology Proven track record of leadership in driving successful innovation initiatives. Strong understanding of internal operations and processes, with a focus on optimizing efficiency and enhancing the employee experience Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Strategic mindset with the ability to think analytically and make data-driven decisions. Ability to empower others by collaborating on joint ideas and encourage stakeholders to view change as a positive process. Excellent presentation, time management and collaborating skills. Operational Excellence Ensure the Service Desk meets or exceeds SLAs, KPIs, and user satisfaction scores. Maintain effective shift coverage and resourcing plans to handle daily support demand. Reduce call wait times, improve first-contact resolution, and lower repeat incidents. Service Improvement and Innovation Drive and support continuous improvement initiatives, including automation, self-service, and chatbot AI integration. Own the governance of P5 tickets and improve time to resolution through better processes and accountability. Incident and Escalation Management Act as the escalation point for all high-impact incidents and VIP user issues. Collaborate with Incident Management and other resolver teams to ensure swift resolution and clear communication. Stakeholder and Cross-Functional Engagement Build strong relationships with Infrastructure, Service Management, Security, Application, and Project teams. Represent the Service Desk in planning meetings, project discussions, and governance forums. Collaborate on project support models, early life support, and change readiness. Team Leadership and Development Manage, coach, and develop a high-performing team of analysts, leads, and contractors. Conduct performance reviews, create development plans, and support career progression. Foster a culture of accountability, empathy, and service excellence. Reporting and Analytics Own and deliver high level reporting on Service Desk performance, trends, and issues. Use data to identify recurring problems, support root cause analysis, and highlight improvement areas. Provide insights to support IT strategy and resource planning. Vendor and Contractor Oversight Manage third-party resources and ensure contractor performance meets expectations. Act as a point of contact for onboarding, escalation and contract renewals related to frontline support

Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems Assist in researching and resolving routine to moderately complex benefits-related tasks Support the processing of PeopleSoft benefits events under supervision Participate in outbound communication for follow-ups or benefits renewal coordination Assist in auditing and reviewing benefits data for accuracy Collaborate with team members and participate in training and knowledge-sharing sessions Qualifications Education Bachelor s/Master s degree in Human Resources, Business Administration, or related field (preferred) Fresh graduates with relevant internships or coursework are encouraged to apply Experience 0-2 years of experience in HR operations or benefits administration Exposure to HRIS platforms like PeopleSoft is a plus Skills & Competencies Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong communication skills (written and verbal) Willingness to learn and adapt to new systems and processes Analytical thinking and attention to detail Good organizational and time management skills Customer service orientation and active listening Ability to work independently and in a team environment

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues. 7+ Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database As a Senior Systems Engineer, you will interface with the customers IT staff on a periodic basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. 7+ Years of experience in Oracle DBA Available to work in 24X7 capability. Strong Performance tuning skills Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database

Don't meet every single requirementStudies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody s perfect and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary As an Associate Benefits Support Services Analyst, you will support the Benefits Core Services team in delivering high-quality assistance for TriNet s employee benefits programs. This entry-level role is ideal for individuals with foundational knowledge in HR or benefits administration who are eager to grow in a global, fast-paced environment. You will assist with benefits inquiries, perform research, and support the processing of benefits events, ensuring a smooth experience for clients and worksite employees (WSEs). This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems Assist in researching and resolving routine to moderately complex benefits-related tasks Support the processing of PeopleSoft benefits events under supervision Participate in outbound communication for follow-ups or benefits renewal coordination Assist in auditing and reviewing benefits data for accuracy Collaborate with team members and participate in training and knowledge-sharing sessions Qualifications Education Bachelor s/Master s degree in Human Resources, Business Administration, or related field (preferred) Fresh graduates with relevant internships or coursework are encouraged to apply Experience 0 2 years of experience in HR operations or benefits administration Exposure to HRIS platforms like PeopleSoft is a plus Skills & Competencies Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong communication skills (written and verbal) Willingness to learn and adapt to new systems and processes Analytical thinking and attention to detail Good organizational and time management skills Customer service orientation and active listening Ability to work independently and in a team environment Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

Qualifications : 1 to 5 Years of experience with Graduate/ postgraduate Responsibilities Routing work Health literacy projects Research requests Maintenance of department documents Learn to copyedit, fact-check, and proofread a variety of promotional and educational materials for physicians, other healthcare professionals, and patients from manuscript through print or digital production Assist in creating and maintaining brand style guides Assist in submission preparation ensure that agency submissions to the medical/legal reviewers of our respective clients are accurate by completing the tagging and linking of the references cited in our promotional pieces in each client s respective online system (i.e., Veeva, FUSE)

What impact will you make Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential. We are well-known for our innovative and collaborative culture, commitment to delivering outstanding quality service to clients and enabling our people to excel in everything they do. Our Corporate Finance Advisory and Research (CFA) practice is fully integrated into the One Deloitte agenda and you will often find yourself working on large and exciting cross service line Corporate Finance engagements. Benefiting from high levels of exposure and learning from some of the experienced practitioners in the CFA, you will expand your skills to grow as a professional in this domain. Work you ll do A career within FA-ICC Financial Services Insights Team practice will provide a wide & valuable experience in an exciting and dynamic working & learning environment. The role will position you to support on all aspects of banking strategy, including: Data gathering and data assembly on a regular basis. Regular updates of Balance Sheet and Profit & Loss (P&L) data from selected banks in Switzerland as part of the Swiss banking benchmark data pool. Collection of numbers and insights based on annual reports and financial statements. Calculating Key Performance Indicators (KPIs) based on KPI type, KPI variation, etc. Building graphs and charts. Support on technical database updates / PowerBI dashboards on a regular basis. Support on Organizational and FTE Benchmarks on a regular basis. Preparation and creation of slides based on content provided or shared by clients on an ad-hoc basis. Support in creating slides for RfPs, client meetings, market eminence on an ad-hoc basis. Drafting of strategy discussion documents for client engagements on an ad-hoc basis. Work directly with the project teams in Switzerland regularly. Eligibility Background in the banking and the wider financial services sector Strong academic qualification (CA, CFA, CPA, Masters in Finance/Management/Economics); MBA from an accredited college/university preferred) Prior transaction related experience in a corporate finance environment (analyst or internship) from a captive wall street, boutique or middle-market investment bank with a track record of academic and professional success Skills Required In order to be considered for this role, your competencies will cover the broad scope of CFA services, leveraging your professional background and skills such as: Strong understanding of banking financial statements, valuations, multiples, ratios, etc. Experienced in writing transaction support documents including Information Memorandums, Pitchbook, Management presentations, teasers, etc. Ability to understand the dynamics of financial services sector, including value chain, strategy and key performance indicators. Conversant with all types of secondary research through databases, company filings & reports, industry reports, as well as general research Good understanding of financial statements, valuations, multiples, ratios, etc. M&A / Transaction deal cycle experience/exposure with working knowledge on valuation methodologies (relative valuation, DCF). Experience of using databases such as Bloomberg, Capital IQ, Factset, Factiva, Thomson, etc. Strong analytical skills with the ability to analyze and synthesize insights from data. Excellent communication skills with expertise in Microsoft office tools Excel, Word and PowerPoint. Ability to work independently and as part of a team.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, understands the company's business systems, business processes and controls, including policies and procedures, relative to the location and department assigned. Prepares accounting reports, and increasingly complex accounting analyses with related spreadsheets or applications input, and identifies and resolves issues. Understands organizational structure of the company. Prepares and posts journal vouchers for accounting transactions. Researches and resolves basic accounting issues and transactions including related internal controls. Requires completion of an undergraduate degree in accounting, business, or other related field and a minimum of nine (9) months of experience in accounting related roles. Knowledge of US GAAP or country- specific accounting principles required. Job role is developmental and intended to expose incumbents to moderately complex aspects of general accounting, internal controls, financial analysis and reporting, forecasting, and financial applications as well as intermediate levels of proficiency with industry and company acumen. Qualifications Location Guru Hargovindji Marg, Mumbai, Monaghan, 400093, India Requisition Number: 201890 Job Family: Support Services Product Service Line: Corporate Full Time / Part Time: Full Time

Qualification Graduate /Postgraduate Experience - 2-7 years of work experience Job Dimensions (role and responsibilities): Co-ordinate the overall end-to-end service delivery for clients as per agreed standards Support Client Relationship Managers to handle renewal, retention, and growth of existing accounts as needed Onsite claim support services include the following: Collection & scrutiny of reimbursement claim documents at client site Intimation to employees for any deficiency in reimbursement claim documentation Be the first point of contact to employees for operational queries Ensuring smooth cashless process for employees using TPA infrastructure Supporting employee with information and process for all planned hospitalizations Proactively ensure all claim metrics are within agreed parameters Endorsement-related support services include: Collection & dispatch of endorsements for data changes as the need arises Compilation of member data changes required to be sent to the insurer Employee data reconciliation and maintain master data files Benefits technology related support including all client on-boarding and maintenance activities Other support including but not restricted to renewal register maintenance, income related entries, client file management as indicated from time to time Key Performance Indicators: Candidate will support the client management teams in all transactional activities relating to services delivery for allocated clients These would include support related to managing endorsements, on-site and off-site claim support processes for specific clients, benefit technology related client onboarding and management There will however be no direct revenue accountability for this role Skills and Demeanour: Effective communication and presentation skills Solid understanding of the benefits insurance market operations in India A mind-set clearly oriented towards client service, process oriented with a strong attention to detail and excellent data management abilities Willingness to work at client site if required for specific clients A great teammate and collaborative Ability to nurture positive relationships at an operational level with clients and insurers

What you'll be doing: Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET This is a 100% onsite role Provide on-site support to the WPP agencies located in Kolkata Provide onsite support for additional locations which may require travel (where applicable) Provide remote support, as needed, to WPP agencies across the wider region Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed Develop excellent relationships with the business user base Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools Educate the business on how to use the Enterprise Technology service and maximise benefits Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon Onboarding and offboarding of new and departing employees, including user account administration and asset management Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process Ensure security procedures are followed, and 3 rd parties are monitored during service engagements Escalation of issues to Infrastructure and/or Management teams as needed Manage and support simple user and office relocations Understanding of unique line-of-business technologies Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures Deployment of hardware and software to end users Management and installation/removal of break/fix or warranty replacement of IT related equipment IT asset procurement, inventory and Life cycle management Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure support priorities are localised and executed to plan Escalation management and work with third-party suppliers to ensure operational services meet business requirements Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3 rd level teams/partners as part of Incident break fix or scheduled changes Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing Facilitate and support refresh of local infrastructure (network and server) Support the review of local licencing demand for software assets Availability where necessary for out-of-hours support Other duties as needed What you'll need: 3-5 years in an IT help desk / desk side support role Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology Excellent problem-solving skills Can-do attitude Someone that can empathize and communicate effectively with end users Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress while remaining friendly and approachable to ensure a positive user experience Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We aim to create a culture in which people can do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

What you'll be doing: Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET This is a 100% onsite role Provide on-site support to the WPP agencies located in Mumbai Provide onsite support for additional locations which may require travel (where applicable) Provide remote support, as needed, to WPP agencies across the wider region Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed Develop excellent relationships with the business user base Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools Educate the business on how to use the Enterprise Technology service and maximise benefits Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon Onboarding and offboarding of new and departing employees, including user account administration and asset management Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process Ensure security procedures are followed, and 3 rd parties are monitored during service engagements Escalation of issues to Infrastructure and/or Management teams as needed Manage and support simple user and office relocations Understanding of unique line-of-business technologies Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures Deployment of hardware and software to end users Management and installation/removal of break/fix or warranty replacement of IT related equipment IT asset procurement, inventory and Life cycle management Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled Support WPP Global in promoting global standards and ensuring local implementation Support other IT teams with IT changes and ensure support priorities are localised and executed to plan Escalation management and work with third-party suppliers to ensure operational services meet business requirements Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3 rd level teams/partners as part of Incident break fix or scheduled changes Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing Facilitate and support refresh of local infrastructure (network and server) Support the review of local licencing demand for software assets Availability where necessary for out-of-hours support Other duties as needed What you'll need: 3 5 years in an IT help desk / desk side support role Strong cross-platform experience in Windows and Mac, along with working knowledge of AV technology Excellent problem-solving skills Can-do attitude Someone that can empathize and communicate effectively with end users Builds excellent relationships, based on trust and mutual respect Excellent written and verbal communication skills Able to manage time effectively and set priorities appropriately Able to maintain professional demeanour under stress while remaining friendly and approachable to ensure a positive user experience Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people We aim to create a culture in which people can do extraordinary work. Scale and opportunity We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

The Business Development Executive will be responsible for driving growth by identifying new business opportunities, nurturing client relationships, and promoting the companys custom software development, tech support services, and infrastructure management solutions. This role blends consultative selling with strategic outreach to position the company as a trusted technology partner Identify potential clients across industries needing custom web/mobile apps or IT support Use digital channels, networking, and referrals to build a strong pipeline Conduct discovery meetings to understand client pain points and propose tailored solutions Maintain long-term relationships with existing clients to drive repeat business Highlight the value of bespoke development, scalability, and infrastructure reliability Work closely with project managers, business analysts, developers, and support teams to ensure client satisfaction Employment Type: Full Time Job Location: Mumbai Work Mode: Hybrid Role Category: Business Development Executive (BDE) Required Skill Set: Negotiation ,Relationship Building ?Sales Presentations ?Lead Generation ?Prospecting ?Database Building. Experience: 2-3 Year