1067 Support Services Jobs - Page 33

6 month in telesales/marketing SALARY-OPEN AND HIGH INCENTIVE JOB LOCATION-BANGALORE/CHENNAI/KOCHI KRITIKA@ADVISERJOB.COM/WHATSAPP ON 9873213664

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes. Key Responsibilities Handle stretch assignments designed to increase business acumen. Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow. Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations. Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met. Establish/communicate job performance standards and work procedures. Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others. Serve as mentor leader to new leaders within respective business unit. Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training. Interview applicants and recommend hire. Makes recommendations for process improvements and cost saving opportunities; executing key initiatives. Education 4 year Bachelors Degree (Preferred) Experience 3 or more years of experience (Preferred) Supervisory Responsibilities This job has supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The position is responsible for serving as a designated subject matter expert (SME) on basic projects such as coordinating with the call center operations and quality control teams to improve efficiencies within the call center to increase the quality of customer relations and to improve overall service to all call center customers, and coordinating with the AB operations training unit to identify call center training needs and assist in the development of training materials. Key Responsibilities Act as a role model for the rest of the team Provide professional assistance and resolution for escalated/supervisor calls Represent the Customer care Center on projects, initiatives or testing as needed Assist with development and dissemination of training materials Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality Provide support for questions (including help hotline) from customer service specialists Provides training to team members and guide reps on specific steps of the research process of a particular case or issue Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner Education 4 year Bachelors Degree (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Job Description The Role Key Responsibilities The DPS reports to the Deputy Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group. The duties of a DPS would cover the following: Document creation, conversions, formatting , revisions, clean up, repair and indexing Presentation creation, conversions, formatting and revisions Spreadsheet creation, conversions, formatting, revisions, linking and archiving Document tables and automation including TOAs, TOCs and cross referencing Template and form creation Merge and compare documents Mail merge and label creation Data entry and editing Client briefing Creating, modifying and emailing files Quality checking for accuracy and formatting and editing services There are two high level categories, detailed below, which describe the core activities of the DPS role: Document Production Services: Providing an accurate and high quality document production service to fee earners using Clifford Chance Housestyle Ensuring all work and projects are completed as per instructions from the client and /or specifications Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills Ability to quality check documents to ensure clients quality expectations are met within stipulated turnaround times Follow workflow processes as per the Standard Operating Procedures Notifying the Team Lead immediately when the deadline is likely to be missed Meet quality benchmarks Carry out work smoothly and efficiently Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives Maintain confidentiality of all client information Working collaboratively with team members to ensure the provision of first class support services to fee earners Key Personal Attributes A key attribute of a DPS success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the London DP team Flexible in approach to increase of volume outside of shift hours Effective time management skills Professional approach to problem solving Good decision making abilities Keen eye for detail Ability to adapt any process changes in minimal time period Able to deal with the pressures of high volumes Flexible and Service orientated Qualifications Your Experience Minimum copy typing speed of 40 wpm Fluent in written and oral communication in English at all levels internally and externally Advanced knowledge of Microsoft Word Solid knowledge of MS Applications (Excel, PPT) Previous work experience in a professional services environment Law background will be an added advantage

Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer BE/BTech and/or MS in Computer Science or equivalent preferred Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer BE/BTech and/or MS in Computer Science or equivalent preferred Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Individual Insurance Technology (Ins Tech) is an organization providing information technology solutions, responsible for software applications that enable the entire life cycle of individual insurance policies at Canada Life. In Ins Tech, the Customer is at the centre of what we do. Our Ins Tech professionals contribute to the companies business goals through the effective delivery of technology solutions. These services include providing business systems analysis, software development, quality assurance and operational support services for our Insurance Solutions and Operations & Client Services business units. Essential Functions: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, you will be responsible for: Representing the business requirements, Defining and designing the business functionality of the system, Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner Qualifications: Ideal candidate has 2+ years working with insurance policy administration systems; experience with Ingenium is preferred Minimum experience as a Business Systems Analyst in a Technology delivery environment as specified below: Senior Business Systems Analyst - 5 to 8 years Accreditation in Business Analysis or equivalent credentials/experience. Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience. Strong knowledge of insurance products and business processes Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals Effective at analyzing how product changes affect testing requirements Strong interpersonal and communication skills Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences.

Roles and Responsibilities Provide technical support to end users through phone, email, remote desk support, in person visit Collaborate with team members to resolve complex technical issues. Provide technical support for network administration, configuration, and troubleshooting. Perform user training sessions for newly joined employees. Install software applications & provide user support for existing one. Perform routine maintenance tasks including software installation, updates, troubleshooting.

We are looking for "DaaS (Desktop as a Service (VD)) Specialist" with Minimum 6 years experience Contact- Yashra (95001 81847) Required Candidate profile Desktop as a Service (DaaS) Specialist Minimum of 5 years of experience in managing and supporting DaaS solutions. managing, maintaining, and optimizing our DaaS infrastructure

Overall efficient day-to-day implementation of activities in the intervention cluster Implement the plan for the intervention household with her program officer on a daily basis. Conduct intervention activities such as community mobilization, group meetings, training sessions, management of volunteers, and organizing events and campaigns. Refer and accompany beneficiaries to police, public health providers, and other organizations in the intervention areas. Collect data and report on a timely basis to the community program officer. Enter the field data on a software application. Maintain documentation required in the project such as details of identified and referred cases and case Coordinate with MCH and Addiction PO for the MCH and addiction work/cases Role: The Community Organizer will be responsible for implementation of intervention activities in one intervention cluster and will be based in the community office. Educational Requirement: Minimum HSC degree. Experience: At least one-year experience of community work preferable in violence Location: Wadala Reports to: Program Officer Apply: Applications are to be sent via email to belinda.menezes@snehamumbai.org with the Subject line: Female Community Organiser Date of publishing: 2nd June 2025 Oral and written command of Hindi, Marathi and working knowledge of English. BEHAVIOURAL COMPETENCIES Come and be a catalyst for innovation and positive change apply today to shape the future with us!

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This job is responsible for revieiwng property damage from WindHail and defined peril types basis imaged and documentation received from the vendors/insured. Damage details are shared virtually with the team and the primary resposibility for the pre-filler is to accurately identify the damage and accordingy create a sketch of the damage an update details into the necessary tools and systems. This would require the resource to have a good understanding of the construction types of the homes and the material (s) used in the exterior and interior of the home & surrounding dwellings. Key Responsibilities: basis the peril type being worked, Identify the damage type depicted within the package received (Wind Hail/Water/PD) Review virtual images and documentation received from vendor/insured and create outline of damage Accurately identify the size of the damage area / extent of the damage for the home/dwelling along with the material(s) damaged Able to differentiate between different household structures (Roofs, Gutters, Drainages, Walls, etc.) and material(s) from the images/content shared Conduct a detailed review of the damage and capture relevant details with the required tools and systems to help create an estimate for the adjuster to review Maybe required to look at contents and bills relative to the damage Ensure the accuracy of the estimate s pre-fill are at set standards to reduce re-work for adjusters and increase straight through processing Return packages for additional information in case of insufficient data Primary Skills Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Legal Associate This role is based in India., Hyderabad . Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc). Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion. . Position Summary The role of Legal Associate, would report to the VP and Managing Counsel, Global Labor Law with a dotted line reporting to India Legal. Primary responsibilities include (but are not limited to) corporate letter drafting, vetting of contracts, legal research and other legal administrative tasks. Essential Duties and Responsibilities Drafting and vetting of contracts: Draft standard and non-standard Contingent Workforce contracts (MCA, SOWs and PCRs), IT maintenance contracts (AMC), and Recruiting Agreements, as needed. Liaison with the Contingent Workforce team to ensure consistency between contracts and Consultant profiles in the Vendor Management System. Assist in drafting vendor documentation (NDA, Service Agreements, PO) and Lease renewals. Coordinate with Procurement team to process vendor contracts. Route contracts to CEO to obtain approval for local signature. Legal research: Perform research on legal databases, newsletters and review of government notifications, analyze information to keep the legal team well-informed to make necessary business recommendations. Review/track/calendar recently passed legislation to assess necessary updates of annual review of employment package documents. Perform gap analysis of mandatory legal/compliance requirements. Conduct research and compile data for various policy proposal initiatives. Administrative work: Assist counsel on proper documentation by maintaining the PoSH training deck, MoM, status reports, etc. Prepare PPT, Smartsheet, excel sheets for legal trainings and other purposes, as needed. Schedule and organize meetings with legal and stakeholders of other teams, as requested. Assist in managing legal team workflow. Review incoming legal requests and pick up or assign them to the respective team member. Maintain all legal files (electronic and paper copy) by coordinating with Internal stakeholders. Communicate in regular meetings with the HR and HR Operations team to track ongoing projects and policy initiatives. Assist in the creation and modification of templates for employment packages, including but not limited to; employment agreements, promotion letters, salary hike letters, employee handbooks and confidentiality agreements. Implement process improvement initiatives to promote efficiency within the team. Route various HR or Corporate documents for signature, as needed. Location: Hyderabad Education background: Law graduate Skills & Experience 1-3yrs of work experience in corporate legal team Experience in drafting & vetting corporate letter, vendor contracts, HR policies, legal notices, MOM. Excellent verbal & written English communication skills Experience working with Microsoft Office (Word and Excel) Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https: / / www.riministreet.com / company / awards /

End Date Sunday 27 July 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Will use their strong knowledge and expertise in a variety of methodologies and toolsets to assist with designing, building and unit testing code to deliver products that are fit for purpose and meet the quality standards that our customers expect. Working in one of our cross-disciplinary teams engineers will have the opportunity to develop their technical knowledge and understanding as well develop, practice and demonstrate the workplace skills and behaviours required for this job role. They will also join and attend Communities of Practice, Engineering Guilds and Working Groups to deliver peer-to-peer mentoring. Job Description Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems. Meets customer needs related to simple products and services while following standardised protocols and/or provides back-office support to a customer advisor team. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Reviews non-compliance issues within current IT Security processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline. Helps others use and benefit from the existing knowledge management systems. Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems. Keeps track of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Performs designated supplier management activities to deliver own prescribed outcomes and/or provide support to others by using existing systems and protocols. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Uses product specifications to design test procedures and standards. Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks. Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities, coaching others when required. Investigates questions related to existing programmes, processes and procedures.

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Monitor and support a range of risk management processes and systems and interpret a range of data, managing the efficient and effective production of high quality analysis, anticipating stakeholder needs. Job Description Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates a local document management system to support an office or department. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Investigates questions related to existing programmes, processes and procedures. Delivers prescribed outcomes by working within established procedures. Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives. Advises managers how to apply a wide variety of existing procedures and precedents. Investigates standard incidents with current regulatory and compliance processes, systems and procedures, taking action to solve immediate compliance issues and providing advice to more senior colleagues on more complex problems. Keeps track of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Designs own monthly schedule and assigns work to other staff as needed in order to expedite office workflow and accomplish high-priority tasks. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Analyses customer needs and defines and delivers prescribed financial products by performing designated development activities using established systems.

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Carries out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. May be required to provide coaching and support to less experienced colleagues Job Description Uses the internal communications system to access required information for specific purposes. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates, organises and maintains files for correspondence and records. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Supports development of personal capabilities by pursuing existing formal and informal training opportunities. Implements improvements and carries out simple change management tasks by following established procedures to support others. Collects and prepares standard data related to ongoing issues. Supports others by performing routine policy-related tasks according to established procedures. Performs relatively simple testing and quality assurance tasks. Provides information and clarification on existing procedures, processes and precedents. Provides operational support to senior colleagues by performing prescribed and non-routine compliance monitoring activities using existing programmes and protocols and giving basic advice on compliance and regulatory requirements. Gathers, monitors and analyses risk data as directed using established risk management models, systems and protocols and recommends further investigation. Assesses compliance with established standards and protocols. Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

Core job responsibilities: Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations Delight our customers by providing support including training, TOR Troubleshooting, and following-up, and closing calls as per Abbott Diagnostics quality system including immunology and bio-chemistry system. Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts Champion utilization of remote support tools to proactively improve instrument up time Proactively improve expertise through continuous learning and certifications Supporting Commercial Team in Technical queries customer s discussion and in Conferences and Technical seminars. Supervisory/Management Responsibilities Direct Reports No Indirect Reports NO Comments: Must be able to influence other areas to achieve business goals Education and experience: Master s degree or equivalent in Science(Microbiology / Biochemistry) relevant experience required. Practical experience of interfacing with customers preferred. Additional Skills: Trouble shooting/problem solving, ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills. Language: Basic English skills are preferred (written and oral). Proficiency in local language required. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: India > Bangalore : Jigani Link Road t

Key Responsibilities Strategy Technology Management team is looking for an experienced tech support manager to propel Tech Management as a brand through consistent messaging and strategy. A self-motivated individual with experience handling both operational metrics and internal / external business stakeholders. To collaborate with the creation, review and implementation of policies and procedures established by the group that regulates the Bank. Leverage global expertise and assets to identify, recommend, develop, implement, and support optimal technology solutions in line with the Bank s strategic vision. Apply and interpret audit compliance requirements for various functions across Tech Management, GBS. Need to interact with internal / external auditors on matters related to audits of the organisations internal controls, and assess potential fraud activity, plus develop fraud detection tools. Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. This role will enjoy a dynamic environment, operating with a degree of autonomy and the challenge of broad responsibility. Applicants seeking a long-term relationship will get first consideration. Business Ensure that management of all IT services to the users across GBS IN are continually improving towards best practice with respect to cost, quality and service. Review business requirements recommend strategic and operational plans / roadmaps for IT services ensuring alignment with GBS infrastructure and operations. Provide thought leadership, drive development of GBS Technology roadmaps to support ongoing digital transformation with the aim of enhancing our end user experience. Support the group technology framework and technology initiatives that support the efficient and flexible delivery of technology services to the business users. Participate in developing and managing the relationship between IT and relevant business stakeholders. Processes Closely monitor the daily management of all IT systems and services including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup Disaster Recovery, support, and co-ordination of third-party vendors. Active management of crisis situations and incident resolution, including liaison with global technology teams and/or third-party vendors. Ensure delivery of effective IT operations to the business across GBS. Lead in planning and executing business transition and migrations, system implementations to deliver effective outcomes. Ensure effective Stakeholder communication and reporting on all projects and initiatives Work collaboratively with project teams and key stakeholders in an organised and effective manner Identify IT security issues and drive mitigation plans, including participation in global security initiatives and response plans Provide Service reporting to Senior Stakeholders on the technology systems, initiatives and services status related to respective business units / GBS hubs. People Talent To be successful in this role, be a team player, adaptable and someone who is comfortable rolling your sleeves up but at the same time seeing the bigger picture and be able to effectively communicate at all organisational levels. Risk Management Ensure effective delivery of IT services to the users; Ensure compliance with group IT policies and procedures. Review Disaster Recovery plans, including implementing procedures, plans and security. Oversee the ongoing maintenance and support of all infrastructure technology, applications and services. Provide customised technology solutions to ensure all regional and global statutory and regulatory requirements are met Governance Ensure that management of all IT services to the users across GBS are continually improving towards best practice with respect to cost, quality and service. Lead the implementation of global IT policies, procedures, and best practices within respective Business units. Defining any functional aspects of these to enhance the IT infrastructure resiliency, service offering, quality and availability Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Tech Management and Support services MT (GBS, Global) Other Internal Partners WPS and TA (EUS, Network, Voice etc. , ) CIOs / COOs, Delivery Heads, Business / Domain heads and TS Teams TO, Governance Change - Risk Control, Technology Governance Assurance Skills and Experience Digital Activation MS Office (especially PPT, Excel, outlook etc. , ) Collaborative Tools (MS Teams, One drive , Zoom etc. , ) Remedy / ServiceNow / ADO Agile / Scrum / Project Management Cloud / AI Qualifications Graduate (Engineering Pref. ) / Postgraduate or equivalent degree - Full time Good understanding on implementation of IT policies, procedures, and best practices across for Shared Service centres and exposure to the global IT operations contributing to continuous improvement will be an advantage. Proven track record of understanding and managing operational metrics. Fluent in written and spoken English. Good Presentation/PPT skills will be an advantage. Product/Project Management Experience Experience in managing senior stakeholders. Can work in high functioning environment. Self-starter with initiative and drive Motivated to rapidly learn new skills. Meticulous on quality; take pride of your work. Excellent planning and organization skills Craves receiving feedback and constructive criticism. Certification on Technology, Operational Risk Management, Risk and Compliance or Audit Management. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17828

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Overview Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Actively maintain and review designated General Ledger accounts and activity and own the month-end close processes. Prepare month-end Financial Reporting Package (FRP) and related sub-schedules. Prepare balance sheet account reconciliations and investigate reconciling items as needed. Develop robust action plans to address various reconciling items and engage internal business partners in resolution as needed. Support filing of the annual Corporate Tax Return by preparing the annual tax package for your assigned agency. Partake in ad hoc team projects and analysis, as assigned. Will be responsible for the service delivery and meeting the SLA’s/KPI’s Should be able to perform his own deliverables and also responsible for monitoring, supervising & Reviewing the team’s activities . Qualifications CA Inter or CMA (India / US) Qualified with minimum 4 years of experience is mandatory Tech savvy and MS Excel expert user must be comfortable working with and analyzing large datasets. Knowledge of Microsoft Dynamics AX would be a plus, but not required. Excellent communication skills proven ability to communicate effectively with internal and external business partners at various levels Having Good Knowledge of US GAAP Proactive self-starter who enjoys a fast-paced environment and an ability to prioritize, multi-task, and meet challenging deadlines Flexible and Result Oriented with Strong Written & Oral Communication Skills

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service Qualifications This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). This may be the right role for you if you have Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

Drive execution of ICERTIS product implementations for enterprise customers across industries in accordance to ICERTIS implementation methodology, within the bounds of agreed scope, schedule and effort. Conceptualize and formulate best of breed solutions in close collaboration with business that effectively address key implementation objectives. Drive requirement gathering, functional design and work closely with Engineering. Quality Assurance and Support across multiple engagements. Own system configuration and deployment activities across multiple engagements. Contribute towards internal consulting capability building within the Professional Services group. Contribute to ICERTIS product road-map through active feedback from customers and implementation experience. 2 years prior experience in implementing Contract Management/Supply Chain applications is preferred. Experience in at least 3 full life cycle enterprise application implementations as a functional consultant, responsible for requirements gathering, functional design and system configuration. Quick and innovative thinking with the acumen to correctly interpret trends/patterns from available data and formulate effective actions in achieving stated objectives. Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage. Excellent communication skills (written and oral) with good interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. The admin services team is a specialized team within Icertis, for providing short implementation and/or configuration enhancement services to Icertis ICI customers. The team is responsible for delivering support services beyond L3 support which involves functional solutions and configurations on the ICI platform.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Provides general administrative support including preparing communications and maintaining schedules. Performs normal office functions such as setting up and maintaining files; arranging meetings and conferences; Gathers, compiles and reports on information relevant to supervisors assignment. Administers inter-department or inter-unit programs or processes. May be responsible for coordinating travel and submitting expenses. OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. DIFFERENTIATING FACTORS Autonomy: Works on assignments that are extremely complex in nature, and may be responsible for leading daily operations. Performs a variety of complex or technical-advanced administrative and clerical duties . Has high degree of initiative; Work may be done without established procedures. Organizational Impact: Work may include activities related to special assignments, and providing instructions to accomplish day-to-day work activities to junior individuals in the department . Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature . Innovation and Complexity: Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area . Problems faced are general and may require understanding of other job areas but typically are not complex. Communication and Influence: Communicates with internal and external contacts . Obtains and provides information on matters of significant importance to the job area. Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product. Required Knowledge and Experience: Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 8 years of relevant experience

Provide social work support in medical contexts. Assist patients and families with emotional challenges. Coordinate with other healthcare professionals. Facilitate access to support services and resources. Maintain confidentiality and ethical standards in social work.

Resource should have 5-6years experience in EDI integration in Sterling SB2Bi translation software application Extensive experience supporting production support environments, including ticket ownership from creation through closure Sound analytical and problemsolving skills Should have the development experience as well. Should have Good Communication skills. Flexibility with 24*7 support The role entails the following skillset: 1. Be a member of offshore production support technical team that provides production support services for clients including: i. Monitor the production and test systems ii. Respond to system tickets/emails generated and assigned to the EDI team iii. Ensure that all processes and procedures required by the team are documented, including response timeframes in order to meet client Service Level Agreements. iv. Ensure that processes are being followed and documentation is disseminated to the team/stakeholders 1. Excellent trouble shooting skill is a must and must have experience delivering within SLA s in a production support role. 2. Open and manage tickets with IBM 3. Open and manage tickets in Service Now (Incident/change management ticketing system) 4. Liaise with the client on production support issues and recommendations 5. Requires thorough understanding of client s business and applications 6. Knowledge of industry EDI guidelines (i.e. E DI ANSI X12, XML etc.) and specifications for customer/supplier communities 7. Creates and maintains trading partner setups/envelopes and configurations 8. Knowledge of file transfer communication protocols (i.e. managing and implementing AS2 certificate renewals, VAN, FTPS etc.) 9. Ensures defects found in products are logged, monitored, fixed and reported complete 10. Creates or supports unit/system/integration test plans and cases for software elements 11. Conducts or supports system/integration/parallel testing 12. Follows source control process using Software configuration management (SCM) tool and promotes objects through the environments according to published process and release schedule 13. Validates proper configuration items (CIs) have been deployed correctly 14. Executes post-implementation validation - ensures data is processing as expected in the system

Job Title- Sr. Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident service request resolution. The role also provides support delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.