1067 Support Services Jobs - Page 31

To Apply - FIll the form (Mandatory) - https://forms.gle/8yjm1MKzTRrWyqyV7 Job description Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.As a Team Member in our Business Support Management position, you will be integral to providing essential support services to JPMorgans global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firms Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity. Job Responsibilities Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures. Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team. Act as a subject matter expert and is able to guide and mentor the team members. Effectively handle escalations and find appropriate resolutions. Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization. Partner with global counter-parts and Global Supplier Services teams. Implement process improvements and efficiencies Required qualifications, capabilities, and skills Strong communication skills , both verbal and written - ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures. Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework. Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required. Self-starter , work independently whilst also operating effectively in a team based environment. Capable of multi-tasking and managing a demanding workload. Analyze and problem solve. Preferred qualifications, capabilities, and skills Bachelor s degree (or equivalent experience) Proficiency in Excel, PowerPoint, Word, Access Demonstrated ability to work as team player, and to develop alternative solutions to complex problems Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts. Role: Operations Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, PermanentRole Category: Operations Education UG: Any Graduate PG: Any Postgraduate

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

CSS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. Strong DBA skills and relevant working experience with Oracle Database 11g and 12c. Experience implementing high availability features of Oracle Database. Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Knowledge on DB Security viz. AVDF, DB Vault, Oracle Key Vault, e-Wallet, TDE would be added advantage. Database Installation and Configuration: Install, configure, and upgrade Oracle databases on OCI infrastructure according to best practices and organizational requirements. Experience using Oracle Data Guard / Fast Start Failover Knowledge or experience with Oracle Multitenant (CDB/PDB) Knowledge or experience with Oracle GoldenGate Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. 10+ years of experience with Oracle Database as an DBA/Consultant/Support Engineer. BE/BTech and/or MS in Computer Science or equivalent preferred. Oracle OCP DBA / OCI / ADB Certification - Preferred. Travel will be required to the client locations. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Team Lead I is responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. The Team Lead I is responsible for understanding contact center metrics and implementation of strategic goals and processes. Key Responsibilities Have the leadership capacity to lead larger customer contact center teams Have clear understanding of roles in supporting departments Handle stretch assignments designed to increase business acumen Participate in strategic development/succession planning meetings Develop/Execute strategic action plans designed for specialists Measure and monitor the effectiveness of educational deliverables Maintain productive working partnerships with various departments Manage relationship between various operational and support departments Create high performance environment for .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

Job Description Title Test Analyst Department ISS DELIVERY - DEVELOPMENT - GURGAON Location GGN Level 2 We re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our ISS Delivery team and feel like you re part of something bigger. About your team The Investment Solutions Services (ISS) delivery team provides systems development, implementation and support services for FIL s global Investment Management businesses across asset management lifecyle. We support Fund Managers, Research Analysts, Traders and Investment Services Operations in all of FIL s international locations, including London, Hong Kong, and Tokyo About your role You will be joining this position as Test Analyst in QE chapter, and therefore be responsible for executing testing activities for all applications under Investment Risk & Attribution team based out of India. Here are the expectations and probably how your day in a job will look like Understand business needs and analyse requirements and user stories to carry out different testing activities. Collaborate with developers and BA s to understand new features, bug fixes, and changes in the codebase. Create and execute functional as well as automated test cases on different test environments to validate the functionality Log defects in defect tracker and work with PM s and devs to prioritise and resolve them. Develop and maintain automation script, preferably using python stack. Intermediate level understanding of relational database. Document test cases , results and any other issues encountered during testing. Attend team meetings and stand ups to discuss progress, risks and any issues that affects project deliveries Stay updated with new tools, techniques and industry trends. About You Seasoned Software Test analyst with more than 2+ years of hands on experience Hands-on experience in automating web and backend automation using open source tools (Playwright, pytest, request, numpy , pandas). Proficiency in writing and understanding db queries in various databases ( Oracle, AWS RDS) Good understanding of cloud ( AWS , Azure) Preferable to have finance investment domain. Strong logical reasoning and problem solving skills. Preferred programming language Python and Java. Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) for automating deployment and testing workflows Feel rewarded

Delivery of 2nd line finance system support services to agreed Service Level Agreements. Managing daily workload to ensure Howden Finance users receive the best possible service, always being aware of SLA s and issues impacting live services. Own major issues from initial report to resolution, communicating with customers regularly regarding issue status. Examine complex problems, working with onshore 3rdline support resources to determine root-cause application issues, identify the severity/impact, and propose fixes. Creating and updating Knowledge Articles to capture process knowledge and best practices. Delivery of 2nd line finance system support services to agreed Service Level Agreements. Customer related: Highly customer focused and proficient in working with Business resources, communicating with customers regularly regarding issue status, Ensuring that Compliance standards are met, regarding Data Protection, accuracy, TAT contribute in improving the existing work process by reducing customer complaints and increasing customer satisfaction. Qualifications B.Sc, BTECH, BE

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracles core products, applications, and tools is important. The Advanced Customer Services (ACS) is a unit within the Oracle s Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large scale Oracle customers. Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer satisfaction to support organization s business every step of the way. Available to work in 24X7 capability. Install, configure, and Administer Oracle WebLogic Server Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config. Good WebLogic troubleshooting skills. Worked on WebLogic upgrades and patching. Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic. Good communication and customer management skills. At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer BE/BTech and/or MS in Computer Science or equivalent preferred Oracle WebLogic / SOA / OCI Certification - Preferred Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus! Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus. Sharp technical troubleshooting skills. Good understanding of support processes. Ability to manage escalated technical situations & develop action plans. Ability to spot proactive services that benefit of customer. Ability to facilitate issues with Development and Support. Strong analytical skills. Some travel may be required. Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales nontechnical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advanced Support Engineer, you will interface with the customer s IT staff on a regular basis. Either at the client s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.

Description What makes us Qlik ? A Gartner Magic Quadrant Leader for 15 years in a row , Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Team Lead Support Role We are looking for an Team Lead in Support Operations to oversee and lead the global shift operations within our support organization. This position will play a critical role in shaping and driving a world-class 24x7 support strategy. The ideal candidate will have extensive leadership experience, a strategic mindset, and a deep understanding of technical support for enterprise solutions. You will ensure exceptional service delivery to our global customers and work cross-functionally to align support processes with business goals. What makes this role interesting? The chance to shape and drive a world-class 24x7 support strategy provides a platform to make a significant impact on service delivery, ensuring exceptional experiences for our global customers. With the scope to work cross-functionally, aligning support processes with overarching business goals, this position not only leverages your extensive leadership and strategic skills but also places you at the heart of Qliks mission to deliver cutting-edge enterprise solutions. The role is perfect for a visionary leader who thrives in a fast-paced setting and is passionate about enhancing customer satisfaction through strategic support operations. Here s how you ll be making an impact: Define and implement highly available, responsive, and scalable support services Oversee 24X7 operations, ensuring staffing, shift planning, and resource allocation meet customer demand and service level agreements (SLAs) Drive efforts to improve customer experience, focusing on response times, resolution times, and customer satisfaction metrics. Ensure the highest levels of service for escalated issues Partner with engineering, product, and customer success teams to address complex technical issues and improve overall product quality. Influence cross-functional decision-making to enhance the customer experience Define, track, and analyse key performance indicators (KPIs) to monitor and report on support performance. Identify trends and opportunities for improvement Lead initiatives to optimize support processes, reduce resolution times, and improve knowledge sharing across global teams. Focus on efficiency, automation, and the use of tools to streamline operations. Identify and mitigate risks within the support function, proactively addressing potential issues before they impact customer operations Work closely with senior leadership, including C-level executives, to provide insights into support operations, present strategies, and advocate for necessary resources to achieve organizational goals We re looking for a teammate with: 7 - 9 years of experience in support role with SaaS product organisation, with at least 2 years in a team lead level role Proven track record of leading large, global technical support teams in a 24x7 enterprise environment Strategic Leadership : Demonstrated ability to define and execute strategies that align support functions with broader business objectives Customer-Centric Approach : Proven experience in driving customer success and satisfaction through effective technical support processes Collaboration & Influence : Strong cross-functional collaboration skills, with the ability to influence and drive change in a matrixed environment Analytical & Problem-Solving : Ability to analyze data and metrics to make informed decisions and implement improvements Communication : Exceptional communication skills, both written and verbal, with the ability to present to and influence executive leadership Adaptability : Willingness to work night shifts and adapt to the demands of a 24x7 global support function Education: Bachelor s degree in computer science , Information Technology, or a related field. A Master s degree or MBA is a plus Th e l ocation for this role is : Bangalore, Karnataka, India Apply now and help change how the world transforms complex data landscapes into action able ins ights and turns complex data challenges into new opportunities! More about Qlik and who we are : Find out more about life at Qlik on social: Instagram , LinkedIn , YouTube , and X/Twitter , and to see all other opportunities to join us and our values , check out our Careers Page . What else do we offer? G enuine career progression pathways and mentoring programs C ulture of innovation, technology, collaboration, and openness F lexible, diverse, and international work environment Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com . Any information you provide will be treated according to Qlik s Recruitment Privacy Notice . Qlik may only respond to emails related to accommodation requests. #L1-APAC

As a SAP specialist he/she should be expert in MM / WM / eWM SAP modules. He/she should understand the Logistic Execution Business processes supported by SAP. He/she should have a strong knowledge in Solution Manager (SOLMAN). He/she should understand the business criticality and priorities. The candidate will work in an international, distributed and multi-functional team, using an agile mind-set and methodology. Skills in supply chain and manufacturing processes in an industrial context. Good problem solving and analytical skills. Customer facing experience is required. Should be well aware of Logistics Processes Inbound, Outbound, Distribute, Pick and Pack Responsibilities: Understand business processes and technical architecture of application portfolio Perform deep root cause analysis and performance improvement Identify and propose service improvement Ability to communicate well on specific technical topics Job monitoring, Data Management Request and Incident Management Agile mind-set, collaborative way of working Consistently ensure the on-time delivery and quality (first-time-right) of the projects Bring innovative cost-effective solutions Ensure customer satisfaction Ability to challenge the needs of the clients and provide appropriate solutions Total Experience Expected: 04-06 years Graduate with 5 years of experience in SAP MM/ WM/ EWM. Minimum one year experience in Application Support Services.

End Date Sunday 07 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of learning and development EITHER as an individual contributor AND/OR through the leadership of a team. Job Description Manages relationships with small clients to ensure their needs are met while supporting senior colleagues in managing more important client and customer relationships. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Provides input into the development of procedures for an area within the organisation, then monitors the implementation of those procedures. Delivers own small-scale or medium-scale projects by working within an established programme management plan. Provides advice on designing new processes and systems to achieve professional standards and desired outcomes. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions.

End Date Sunday 10 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Delivers procedural advice and support in own area of expertise to ensure the consistent delivery of property policies and processes. Job Description Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Implements improvements and provides feedback while using change management systems and protocols to provide routine support services. Supports others by performing prescribed project management activities following existing procedures. Provides information and clarification on existing procedures, processes and precedents. Gathers, monitors and analyses risk data as directed using established risk management models, systems and protocols and recommends further investigation. Follows existing procedures and precedents in determining the correct course of action for routine functional enquiries. Performs prescribed contract management activities by following existing procedures in order to support others. Performs prescribed supply chain management activities using existing procedures to support others. Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.

End Date Sunday 10 August 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Interprets simplified processes and delivers advice in own area of expertise to enable the implementation of property policy EITHER as an individual contributor AND/OR through the leadership of a team. Job Description Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Delivers own small-scale or medium-scale projects by working within an established programme management plan. Provides advice on designing new processes and systems to achieve professional standards and desired outcomes. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Analyses specified problems and issues to find the best technical and/or professional solutions. Delivers required outcomes by managing day-to-day relationships with contract service providers and working within an established contract management plan. Delivers prescribed outcomes for area of responsibility by improving and/or working within an established supplier management plan. Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.

Oben Electric is Hiring Service Engineer Location: Faridabad (NCR) Industry: Electric Vehicles (EV) Role: Service Engineer Job Description Key Responsibilities Service Operations Implement SOPs to improve service inflow and operational efficiency at dealerships. Reduce escalated customer complaints to HQ through proactive issue resolution. Analyze repeat jobs and take corrective/preventive actions. Ensure accident vehicle TAT (Turnaround Time) is within 10 days. Maintain 95% same-day delivery rate for serviced vehicles. Provide On-the-Job Training (OJT) to technicians and ensure consistent skill upgrades. Submit warranty claims on time with complete documentation. Customer Satisfaction Monitor Post-Service Feedback (PSF) calls and maintain customer satisfaction above 85%. Implement structured service reminders and appointment booking systems. Resolve dissatisfied customer cases quickly and empathetically. Drive improvements in workshop ambiance, cleanliness, and process flow. Technical & Product Feedback Timely submission of reports on new product failures and technical issues. Execute field fixes as per assigned timelines. Share weekly Pre-Delivery Inspection (PDI) feedback with the Area Service Manager. Conduct competitor service benchmarking and submit actionable insights. Revenue Generation & Service Growth Consistently meet or exceed spare parts sales targets. Maintain a Service Absorption Rate (SAR) of 0.7 or higher. Promote Value-Added Services (VAS) and upsell maintenance packages. Manage Roadside Assistance (RSA) and support insurance renewals at workshops. Requirements & Skills Experience: 24 years in service operations; experience in EV or automotive sector preferred. Technical Expertise: Strong diagnostic and analytical skills; hands-on problem solver. Customer-Centric: Ability to deliver exceptional customer service experiences. Languages: Fluent in English, Hindi

JD: 0-5 years of experience in BPO industry (domestic calling) preferred but not mandatory. Outbound Process Insurance Sales "Please do not call on this number" Kindly share your cv on WhatsApp to Rahul = +917841838125 Moushmi = +918910319219.

Role & responsibilities Role & responsibilities Role 1: Oracle EPM Technical Consultant with experience in resolving application support tickets and delivering system enhancements. Skilled in analyzing issues, debugging technical problems, and implementing effective solutions. Worked closely with cross-functional teams to ensure stability, performance, and continuous improvement of EPM systems. Role 2: need experience with Salesforce. Role 3: Need RMCS experience.

We are looking for a hands-on ERP Support & Implementation Engineer to join our team. The ideal candidate should have prior experience working with ERP systems, handling client support, troubleshooting functional and technical issues, and assisting in ERP implementations. Key Responsibilities: Provide day-to-day support to end users for ERP-related queries, issues, and troubleshooting. Collaborate with internal teams and clients to gather requirements and assist in ERP system implementation. Perform initial system setups, user configurations, and data migration activities. Monitor system performance and coordinate with technical teams for resolution of bugs or integration issues. Conduct user training sessions and prepare user manuals or support documents as required. Assist in testing new features and updates before deployment. Maintain detailed records of client issues, resolutions, and ongoing support activities. Required Skills and Experience: 1 to 5 years of experience in ERP support and implementation. Strong understanding of ERP processes (finance, inventory, purchase, sales, etc.). Familiarity with any ERP platform . Good problem-solving and communication skills. Experience in client handling and providing remote or onsite support. Ability to work independently and manage multiple support tickets or tasks. Preferred: Background in IT, Computer Science, or related technical field. Basic knowledge of SQL or system integrations is a plus. Role & responsibilities

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities Successfully managing day-to-day performance of campaigns across different DSPs including but not limited to DV360, Amazon and TTD Able to ideate successful audience segmentation aimed at reaching a client goal Able to execute optimizations aimed at exceeding KPIs; Set campaign "strategies", e.g., targeting, bidding, platforms, data usage, ideas, downstream client funnel optimization Capable of analytical efforts to mine campaign, ad server, impression, and user data to identify optimization opportunities Able to make compelling arguments based on data and results for more client data access Working with agency team to develop best-in-class solutions based on available tech Communicates day-to-day format, screen, inventory performance to clients and agencies as needed Understands and can describe bottom-up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel Qualifications 6 to 9 years of experience in managing programmatic campaigns for large clients Expert knowledge of digital programmatic buying with hands-on experience using demand-side platforms for large-scale clients Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment Proficient in Excel, with demonstrated ability to organize and consolidate multiple data sources for analysis.

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Build & maintain strong relationships with channel partners to drive revenue growth & achieve sales targets Provide training & support to partners to ensure they have the necessary knowledge & resources to effectively sell our products and services

Responsibilities: * Manage academic software and related tasks * Coordinate with the our team and clients Over time allowance Annual bonus

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

Your day at NTT DATA The Senior Cloud Services Sales Specialist is an advanced subject matter expert and is also a quota-bearing sales persona. This role has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. This role is recognized as the clients trusted cloud managed services advisor and applies consulting led sales skills to engage and close opportunities with decision-makers. This role works directly with clients at a variety of levels, as well as other internal sales and delivery expert teams such as Client Managers and pre-sales services-type architects and post the sale; the delivery teams that will manage the clients outsourced solution. Deals often involve alignment on business outcome led multi-product/multi-vendor cloud solutions with services. This role champions the delivery teams understanding of the clients solution requirements, and initiates improvement programs ensuring that the client remains committed to solutions which leads to more sales opportunities. Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role. The focus of this role remains on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle. As a Senior Cloud Services Sales Specialist, this role has the opportunity to partner with some of the biggest global organizations, helping them to convert to new business models. What you'll be doing Key Responsibilities: Creates demand and selling Cloud Managed Services solutions - Creates demand by assisting clients to identify and qualify current needs and effectively articulates how the company can add value through its Cloud services and solutions offering. Responsible for addressing the objections that a client may pose in moving to a Cloud managed services solution. Appropriately allocates and decides sales time between assigned clients and new prospect opportunities; yet ensure focus remains on the top clients/prospects and balance opportunity size with likely outcomes Sales partnership - The success of the services agenda and successful sales will rely on successful partnership with others; this will include regional leads and services teams to work on the best outcome for the client. Collaborates with partners and/ or vendors to drive select deals through vendor-based opportunities. Collaborates with broader organization such as the Offer Management, Commercial Architecture and Delivery teams to promote and support high-value services opportunities. Directs regional sales governance processes and Deal Clinics to profile opportunities. Managed Services industry trusted advisor - Responsible for building deep and long-term relationships with client leaders in a Managed Services opportunity and execute a competitive win strategy through understanding the clients business requirements and competitive landscape. Directs the maintenance of a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in. Creates the knowledge base of organizational services solutions within a services practice by sharing best practices with internal teams as well as client teams; ensuring that internal teams are aware of typical client challenges Deal construct - Directs the build and supports commercial solutions for Managed Services solutions and design deals that meet clients needs and ensure win/win solutions for both client and the company. Responsible for constructing the managed services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota. Drives the sales process - Accountable for managing a pipeline of opportunities and creating and documenting a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals. Works across multiple sales teams and commercial architects to successfully position the service and see the opportunity through to closure. Works across multiple internal teams to ensure scope of work and proposals are tracked, managed and delivered on time. Creates and consults on the implementation of an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders. Responsible for ensuring data is accurate based on sales reporting standards to provide data-driven insights. Consults on the negotiation of deals with clients and lead the internal account management team to enable conclusion of services deals. Consults on the knowledge base of organizational solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients. Participates in regional reporting cadence as it relates to regional performance and major deal reviews. Knowledge and Attributes: Strong knowledge of cloud infrastructure principles and products. Understanding how networking works in a cloud environment to enable the design of effective solutions. Advanced understanding of and the ability to position the companys services offerings that may span multiple technology domains across Managed Services, Support Services, Consulting Services and Technical Services. Advanced understanding of platform delivered services and how to articulate the value of standardized, centralized and optimized services. Proficiency in working with major cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and others. Advanced understanding of broader IT infrastructure components, such as servers, storage, virtualization, and data centers. Conversant with a business outcome led approach to sales. Advanced familiarity with document management platforms. Advanced understanding of cybersecurity principles to ensure data security and protection during collaboration efforts. Advanced understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations. Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange. Advanced client-centricity coupled with problem solving. Advanced business acumen and negotiation skills to craft solutions that are beneficial to the organization and the client. Ability to pro-actively and independently identify and qualify opportunities, an entrepreneurial mindset if key. Natural team player ability to coordinate and liaise with delivery teams across multiple business areas. Quick learner to understand any new solutions that are ready to take to market. Academic Qualifications and Certifications: Bachelor's degree or equivalent in a Technical or Sales field or related. Certifications such as Scotworks and Solution selling is desired. Solution Selling/SPIN certifications is desired. Desired technology certifications include (any one or more) - Azure (AZ900 Azure Fundamentals), AWS (AWS Cloud Practitioner), VMWare (VTSP or VTSP for AWS/Azure), ITIL (Version 3 or later). Required Experience: Advanced demonstrated track record of managed services solutions to large enterprise accounts. Advanced demonstrated experience structuring large, multi-year profitable contracts. Advanced demonstrated ability of building strong relationships with clients across all levels; but especially the C-suite. Advanced demonstrated experience of networking with senior internal and external people in the specialist area of expertise. Advanced demonstrated experience in managing the entire sales process, contracting process and legal implications of a deal. Workplace type : On-site Working

Role: Application Support Engineer Windows & Scripting Location: Remote Engagement: Annual Contract Start Date: Immediate Working Hours: Australian Business Hours Rate: Competitive – Based on experience Note: Only considering candidates who can start immediately. Excellent communication skills are mandatory . About the Role: We’re seeking an experienced Application Support Engineer to join a high-performing delivery team supporting licensed server environments and application workflows. This is a critical short-term contract focused on maintaining application performance, managing vendor relationships, and supporting internal teams with documentation and scripting support. Key Responsibilities: Manage and maintain licensed server applications and ensure high availability Troubleshoot and run PowerShell scripts as needed for task automation and diagnostics Perform SSL renewals, application upgrades, and client-server maintenance tasks Liaise with business stakeholders and external vendors for licence renewals, issues, and support coordination Monitor application performance and document all issues and fixes in the knowledge base Create and manage automated tasks using system tools and scripting Skills & Experience Required: Hands-on experience with Windows and Unix/Linux server administration Solid PowerShell scripting experience (troubleshooting, modifying, executing scripts) Understanding of licensed server architecture and client-server communication Strong experience with application and system support in enterprise environments Demonstrated experience managing business stakeholders and vendors Excellent written and verbal communication skills (mandatory) Must be available to work Australian business hours Additional Details: Must be available for immediate start (no notice period) Work is remote but will follow strict AU business hours High potential for extension based on performance Reporting directly to CloudMarc delivery leads in Australia