1065 Support Services Jobs - Page 23

Profile Overview: 2+ years of experience in client onboarding, customer support, or account management roles. Strong technical understanding of SaaS platforms and hospitality tech solutions. Skilled in client training, onboarding, and delivering proactive customer service. Proven ability to build and maintain long-term client relationships. Experienced in using CRM tools like HubSpot or Salesforce. Adept at troubleshooting issues and coordinating with technical teams. Excellent communication, analytical, and problem-solving skills. Exposure to the hospitality industry, hotel tech, or OTA companies is a strong advantage. Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Top 5 Key Competencies: Proven ability to communicate effectively and foster positive business relationships. Strong relationship management and interpersonal skills. Analytical mindset to evaluate customer health and engagement metrics. Ability to work collaboratively across support and product teams. Technical proficiency in SaaS solutions and familiarity with CRM tools (e.g., HubSpot, Salesforce). Requirements: Bachelors degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

Job Responsibilities (but not limited to): Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform. Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly. Training: Provide comprehensive training to clients on using our products and services effectively. Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction. Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs. Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support. Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement. Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions. Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system. Requirements: Bachelors degree, Technical Degree shall be preferred. Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding. Strong technical acumen to understand software products and effectively troubleshoot issues. A passion for delivering exceptional customer service and building lasting relationships. Proven ability to identify, analyze, and resolve problems in a timely manner. Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs. Ability to collaborate effectively with cross-functional teams. Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. 6-10 years of Experience into Oracle ERP as a Fusion Financials Functional Consultant (EBS and Fusion Cloud). Experienced in full life cycle Oracle Applications Fusion implementation, Supporting and good exposure on Upgrade Projects. Involved in P2P Process and O2C Cycles. Working on all Financial Modules like GL, AP, AR, CM, FA, Expense management and Procurement. Involved in the setup configuration for accounts payable and account receivables module as per client requirement. Involved in data migration for Finance modules. Directly interacted with the users for issue resolution and user trainings to control of the regular issues. Hands on experience in system implementation and support. Functional knowledge on other modules like PO & INV

Oracle provides the world s most complete, open, and coordinated business software and hardware systems, with more than 370,000 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe. Oracles product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is coordinated to work together as a single system. In addition, Oracles open architecture and options gives our customers benefits from industry-leading products, including system availability, scalability, energy efficiency, performance, and total cost of ownershipAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and begin for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues. As a Sr. Support Engineer, you will be the technical interface to Oracle Customers for resolution of problems related to the installation, recommended maintenance and use of Oracle Analytics products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly authoritative in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are multifaceted and sophisticated applying independent judgment. May have project lead role. shown ability with Core products or consistent record with Applications products and have a technical degree or equivalent experience i.e., BS Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry OR (for Applications) validated professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Job description Required Skills: Technical 6-10 Years of experience as an Administrator/Developer with strong solid grasp on OAS, OAS, FAW, OBIEE, and OBIA Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups) is a must. Confirmed understanding on Oracle Database/Essbase would be an added advantage. Solid grasp on Data. Knowledge on SSO/SSL/LDAP would be useful. Knowledge on Oracle Discoverer would be added advantage Should have worked on UNIX/Linux Operating System Customer Management Ability to identify customer problem and provide technical solution in timely manner Ability to understand customer vitality and sensitivity of problem Strong Verbal and Written communication skills Ability to speak authoritatively. Ability to work well with demanding customer environment and delight customer Strong Alignment to Process and be process champion Product and Technology: Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA and OAC.

Job Purpose Support the finance business partner for Commercial & Support Services function, providing strategic financial support and insights to drive optimal business decisions. Work closely with the Commercial & Support Services leadership team, offering financial expertise, analysis, and guidance to ensure the overall goals of the Commercial & Support function aligns with the financial health and success of the Airline Key Accountabilities Core Responsibilities Act as a liaison between the Finance function and the Commercial & Support Services function, fostering strong communication and collaboration Collaborate with the Commercial & Support Services leadership team to develop and manage the annual budget and forecasting processes Provide financial insights to support long-term strategic planning and decision-making Support in overseeing the financial performance of the Commercial & Support Services function against budgetary goals Identify variances and work with Commercial & Support Services leaders to implement corrective actions, as needed Prepare regular financial reports and analysis for the Commercial & Support Services function, highlighting key performance indicators and trends Support in presenting financial results to Commercial & Support Services leaders and facilitate discussions on financial implications Assist in partnering with the Commercial & Support Services team to identify cost-saving opportunities and efficiencies Implement and assist in cost control measures in collaboration with Commercial & Support Services leaders Support in providing financial advice and support to Commercial & Support Services leaders based on data-driven insights Evaluate capital expenditure proposals in collaboration with Commercial & Support Services leaders Monitor the financial impact of capital projects and ensure alignment with overall financial goals Ensure compliance with financial regulations and internal controls within the Commercial & Support Services function Collaborate with internal and external auditors, as needed

Overview Designation: Paid Social Specialist Location: Hyderabad, Chennai, Coimbatore & Bengaluru Experience: 5-6 years in Paid social media marketing Skills: Managing social campaigns, Exp in social media platforms like Meta & Snapchat, social media optimization, End to End Campaign management About us: We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Setup campaigns, activate, optimize, and report across various social media platforms like Meta, Instagram, Twitter, Snapchat, etc. Post and boost client content on various social channels Manage daily budget pacing Demonstrate proficiency with basic bid management and optimizations Thorough QA of all campaign executions and reporting Report and analyze on key performance indicators and identify opportunities for improvement Recognize campaign issues and escalate appropriately Monitor and optimize campaigns appropriately based on clients’ goals and data analysis. Qualifications Any bachelor's degree (Mandatory) Managed social campaigns on platforms like Meta, Twitter, Snapchat, and LinkedIn Passion for social media and internet marketing industries Ability to clearly and effectively articulate thoughts and points High levels of integrity, autonomy, and self-motivation Excellent analytical, organizational and time management skills Professional Skills & Qualifications: 4 to 6 years’ experience in social media marketing with demonstrated successes Proficiency in MS Excel, PowerPoint, and Word.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds. Key Responsibilities Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Works on Claim Packets when phone lines low Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries Delivers timely, accurate customer service ensuring the highest level of satisfaction Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Business Support, Client Facing, Consumer Protection, Customer Inquiries, Inbound Calls, Problem Solving, Property Damage, Quality Control (QC), Service Delivery, Voice Communications Shift Time Shift C (India) Recruiter Info Shital Holambe [C] shon4@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Job Description: We are looking for a IT Sales Executive to join our team and play a key role in expanding our client base and promoting our IT services and solutions. The ideal candidate should be confident in presenting solutions and skilled in managing client relationships from initial contact to closing deals. This is an exciting opportunity to work in a fast-paced tech-driven environment with ample room for career growth. Experience Required Minimum 4 years of proven sales experience in the IT services industry Demonstrated success in selling IT services to overseas clients, especially in the US market Proven track record of achieving annual sales targets of USD 250,000 and above Strong self management skills with proficiency in using sales tools such as LinkedIn Sales Navigator and Zoho CRM Excellent communication, presentation, and client engagement skills Job Responsibilities Manage the entire sales lifecycle: lead generation, client outreach, proposal development (in collaboration with the technical team), contract negotiation, invoicing, and collections Develop and nurture strong relationships with clients acro ss US and GCC geographies Present tailored IT solutions to clients aligned with their business objectives Maintain accurate sales reports and forecast pipelines Target Geographies United States GCC based clients operating in India Services to be Promoted Managed Application Services: Application development, testing, maintenance, support, and AI enabled automation for web applications Managed Infrastructure Services: Cloud services, network support, and cybersecurity management Enterprise Solutions: Imple mentation and support services for platforms like ServiceNow, Infor, and Power BI Localization Engineering & Linguistic Services: Internationalization Location: Marisoft IT park III, Kalyani Nagar, Pune Compensation: Competitive salary based on experience Includes fixed compensation and performance based incentives About Fidel Softech Ltd. Fidel Softech Ltd is a global IT services firm supporting product companies, IT service providers, and system integrators. Established in 2004, Fidel operates offices in Pune, Hyderabad, the US, and Japan. The company partners with ServiceNow and Infor Syteline, offering AI driven services with local language support. Fidel has a strong footprint in the capital markets and manufacturing sectors and is listed on the NSE SME Exchange. Committed to social impact, Fidel aims to create over 1,000 new jobs within the next two years and actively contributes to CSR initiatives, including skill development, rural empowerment, and financial literacy. Why Join Us? If you re looking for a high growth opportunity where you can take ownership and work with minimal supervision, Fidel Softech offers the perfect platform to excel in your career.

,kindlyRole & responsibilities Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges. Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth. Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities. Track and analyze account performance, sales data, account funnel, hygiene, and market trends to identify opportunities and challenges. Deliver Incremental Revenue / RPO from the assigned clients through monetization and commercial improvements. Deliver incremental counter share for all assigned clients by strategic planning to dominate market share. Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS. Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly. Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish. Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships. Being the face of company in the market and standing up for the values we believe in. For More information Kindly contact amesh.krp@cielhr.com or 9809328109

' As a Service Engineer, you'll be playing a vital role at Aavas to support various business functions. We are looking for a proactive individual who can help different teams to work seamlessly on various applications. He/she should be able to troubleshoot any issues effectively that the end user is facing. Support Engineers should ensure proactive availability, and timely resolution. Responsible for constant monitoring and analysis of issues/incidents and take initiatives in reduction of issues What are we looking for? Must have good written and verbal communication skills, along with consulting skills. Analytical and Problem-Solving skills are desirable Must have basic excel training /knowledge Empathetic and Service Oriented Mind-set Should be ready to work for extended hours/evening shifts.

Job Description- We are seeking a highly organised and technically proficient Defect & Release Manager to oversee the end-to-end defect lifecycle and release management process for a large-scale legacy application modernisation programme. This role is pivotal in ensuring quality, traceability, and timely delivery across multiple development and testing streams. Key Responsibilities: Defect Management Own and manage the full defect lifecycle from identification to closure. Track, triage, and prioritise defects in collaboration with QA, development, and business teams. Facilitate daily/weekly defect triage meetings with cross-functional stakeholders. Ensure timely Root Cause Analysis (RCA) and corrective/preventive action planning. Maintain a centralised defect repository with accurate status, ownership, and resolution notes. Release Management Plan, coordinate, and manage software releases across multiple environments (Dev, QA, UAT, Prod) collaborating with the DevOps Lead and Support Services. Define and enforce release readiness criteria and quality gates. Maintain release calendars and communicate schedules and impacts to stakeholders. Reporting & Communication Generate and distribute regular defect and release reports (daily, weekly, sprint-based). Provide insights and metrics on defect trends, release stability, and quality KPIs. Act as the central point of contact for defect and release-related communications. Process & Quality Improvements Continuously review and improve defect and release management processes. Define and implement best practices for defect prevention and early detection. Support test strategy and quality assurance initiatives with data-driven insights. Contribute to retrospectives and lessons learned sessions. Documentation Maintain comprehensive documentation for defect workflows, release procedures, and RCA outcomes. Ensure traceability between defects, test cases, and requirements in collaboration with the Test Manager & Business Analysts.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Auto Insurance, Call Center Inbound, Consumer Protection, Customer Data Management, Inbound Calls, Insurance Claims Processing, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing Shift Time Shift C (India) Recruiter Info Hiral Parag Rughani hparb@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description SquareTrade is looking for engineers who are passionate about SRE role. This person will be responsible for the service reliability and improvements to our platforms. He/ She will work closely with various teams in the company and provide technical support. Key Responsibilities Responsible for the continual reliability and scalability of Square-Trade s services and infrastructure. Manage and support UNIX systems. Ensure systems vulnerabilities are addressed on a timely basis Code and develop or extend existing tools for CI/CD pipelines Working with configuration management tools such as Puppet and Ansible Experienced working with monitoring tools such as Dynatrace, DataDog Splunk and Zabbix Own incident management and root cause analysis for service degradation and outages. Participate in 24*7 on-call rotation. Support release-related software (Jira, Jenkins, GitHub Enterprise) Support in resolving systems, network, and application layer issues Python/Shell coding experience to automate day to day task is nice to have Maintain cloud assets like EC2, EKS through Terraform. Hands-on experience in Kubernetes Education 4 year Bachelors Degree (Preferred) Experience 6 or more years of experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Shift Time Recruiter Info Yateesh B G ybgaa@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

aria-label="Job description"> Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description Business Unit Mission : M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking a Quantitative Fieldwork Coordinator to join our Market Research team. The Fieldwork Coordinator is responsible for all aspects of recruitment for quantitative and qualitative projects in the US market and assisting the Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Fieldwork Coordinator liaise with other team members to deliver the project, being fully responsible for the sampling and setup aspects of the allocated projects. The Quantitative Fieldwork Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents and vendors. They will assist with the set-up of the study and other project requirements as needed. Essential Duties and Responsibilities: The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to Execute end to end project related tasks which include (but not exclusively) link setup, link testing, set up and delivery of study invitations via custom tools, manage exclusion lists, and incentive reconciliation. Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment. Excellent understanding of project recruitment methodology for studies; coordinate with project assistants to best utilize available options for maximum results. Build a sampling plan for the projects allocated. Liaise with other teams to maximize internal sample resources via phone recruitment, custom emails and other custom recruitment solutions. Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted. Provide recruitment update to the project management team upon request. Ensure projects are completed in line with timelines stipulated by the client. Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects. Track, monitor and report on sampling performance at a project level. Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability. Address Project Managers and other stakeholders requests in timely manner Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood. Takes notes and fill checklists during key meetings and share them with the attendees afterwards Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client and respondent interactions. Track, monitor and report on custom recruitment performance. Support PMs ensuring that projects are closed and ready for invoicing in a timely manner Setup Dynamic Audiences on projects based on the clients specifications. Essential Job functions: Including, but not limited to the following: Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures Communicate (verbally and written) in a timely manner with clients and internal stakeholders Adopt new procedures and processes Supervisory Responsibility: No Outcomes: Keep M3 outsourced project recruitment rate under the given KPIs per market Achieve monthly revenue, profit, and CSS targets on assigned projects - 6.5 or higher, 46.9%+ GP Improve panel user experience by achieving 85% Dynamic Audience usage, and 50% efficiency of the tool. High process adherence Have an excellent understanding of the M3 platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability and provide detailed feedback on changes to tools and processes. Custom recruitment effectiveness - maintain outsource rate at 5% or lower for US HCPs surveys. Competencies: Communication - able to clearly communicate with client and internal stakeholders effectively. Teamwork - Be able to work as part of a team and show flexibility in the tasks they are asked to perform Detail oriented - Ensure accuracy and display excellent attention to detail Independently motivated - inspired by working in a dynamic environment, and able to prioritize tasks throughout the workday Comfortable with change, ability to derive opportunity from uncertainty Responsive and able to work well under pressure Ability to help manage multiple projects accurately and on time in a fast-paced environment, where deadlines can move, and other changes often occur in real time. Qualifications Bachelor s degree or equivalent required Relevant coursework in market research or healthcare preferred but not required. Additional Information Minimum Experience: 0 - 1 year of market research experience Willing to work in US EST hours. Knowledge, Skill, Ability: Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills (Excel) and quick learner of new technologies/software Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc Interest / natural curiosity or previous experience /exposure within the healthcare space Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. Self-motivated and able to (re)prioritize tasks throughout the workday Exceptional time management, organizational skills, attention to detail and ability to multitask Fluent in English

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Description The VMware Cloud Foundation (VCF) division enables organizations worldwide to run their business-critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies, including vSAN, NSX, and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few benefits of having a private cloud infrastructure powered by VMware Cloud Foundation. Together, our bold group of technology professionals with diverse backgrounds, spanning engineering, products, marketing, partners, professional services, and global support services, focuses on what is best for the largest enterprises, governments, financial services, healthcare, manufacturing, and educational institutions of the world. The Elevator Pitch: Why will you enjoy this new opportunity? Are you passionate about learning new technology and solving complex problems for customers? Do you like to work as part of a team? Do you like to learn from others? Do you like to share your knowledge? If the answer to these questions is yes, then Broadcom has a Technical Support role for you. As Manager of the Global support organization, you will have the responsibility to manage and lead a highly skilled technical support team driving adoption of our Cloud product offering. Your team will be responsible for the success of VMware by Broadcom s most strategic customers and partners, requiring the development of strong and lasting working relationships. Our Global Support organization supports over 250,000 companies in 100+ different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? As a Technical Support Manager, you will have the opportunity to work with the existing senior management team in the design and implementation of the mission, strategy, and tactics of our leading-edge technical support organization. The position demands excellent communication and relationship skills with staff, customers, Partners, and stakeholders at all levels including engineering, sales, and product marketing teams to ensure that VMware is delivering overall superior service and support to our customers. You will also be responsible for several ongoing programs/projects and initiatives within the greater organization. A large component of the position will require a focus on making VMware a great place to work. First steps in this role will be to upskill on Global support processes and products, to understand how the technology works, and the workings of our support operations. Once achieved, you will support building relationships with staff, customers, Partners, and stakeholders at all levels, including engineering, sales, and product marketing teams. When you have a good grasp of the processes, people, and product, you are responsible for several ongoing programs/projects and initiatives within the greater organization. An ability to innovate, adapt, and execute in a dynamic environment with clear leadership skills at a senior level will be key to your success in this role. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Technical Support Manager, you will work closely with our Executive Support Leadership team including Sr. Managers of Technical Support, Director of Technical Support, and the VP of Global Support Services, Engineering, Sales, and Product Marketing teams to ensure that VMware delivers overall superior service and support to our cloud customers. In this role you will: Accountable for all aspects of VMware s engagement with our customers and key internal stakeholders, primarily focused on VMware s Network products. Responsible for Key metrics such as CSAT, SLO and support request average time to resolution. General management and motivation of 10-15 technical support engineers, including hiring, management, and professional development of support engineering staff. Innovate, Design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow, incident management, and telephony. Work with VMware s sales teams and key stakeholders to establish requirements for the enhancement of existing support programs and/or establishment of new ones. Work with VMware s engineering team and other cross-functional teams to implement formal feedback mechanisms for incidents, causes, and resolutions where required. Work in an environment of trust, on-going development, where you are empowered to develop and achieve success, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success. What is the leadership like for this role? What is the structure and culture of the team like? The hiring manager for this role is a part of several Senior leaders in the VCF Support organization with multiple years of experience in customer-facing roles. The team is proud of the unique model within Support that emphasizes collaboration, transparency, and career growth. Additionally, we believe that open and respectful communication between peers and managers establishes a great culture that attracts diversity and promotes inclusion. In this role, expect to be challenged occasionally to bring your best, and your efforts will be widely acknowledged and rewarded. The selected candidate will be reporting to one of the Senior Technical Support Manager. The core team comprises managers, supervisors and engineers at different levels (L2 and L3, L4) supporting NSX, HCX, VCF products. The team is part of North America s support structure and demonstrates work flexibility to ensure we meet customers contractual requirements. This position is for North American hours of support and includes weekend work. Requirements: Bachelor s degree plus 8+ years of related experience. Relevant years of experience in lieu of a degree may be considered. Note: This is a full-time in-office position at the posted locations. This position is for North American business hours and includes weekend working.

You will need to have successful deployment and engineering experience in Windows Microsoft environments. Your Duties will involve, helping organizations plan and deploy cloud- based solutions, migrate to cloud, including moving critical data, processes, and workflows, Also deployment and roll out of majorly Skype for business, Azure cloud, Dynamics 365 on Microsoft will be involved. Target new business in SME and enterprise companies across all commercial verticals, with full spectrum of technology offerings like Microsoft Office 365, cloud, Virtualization, System Support Services, Excellent ability to sell Microsoft licenses, Infrastructure, office services, Leased Lines, ICT, SMB Digital, software licenses, helping SME clients grow and expand business and operations in the UAE, committing to provide advanced solutions that increase their productivity and profitability. You would be expected to carry out the following responsibility of Deployment/ Implementation Management: Work with sales team members and clients to understand requirements and clarify conceptual needs for projects, both small and large. Assist in the development of detailed project specifications.Assist in the development of detailed project specifications. Helping organizations plan and deploy Office 365 and other cloud- based solutions Migrate to cloud- based solutions, including moving critical data, processes, and workflows. Navaida Solutions seeks to have qualified professionals who have: Positive attitude towards change and ability to adapt. Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well vendors and customers. Strong problem solving and Analytical/ Reasoning skills. Excellent written and oral communication skills.Well- proven time management skills while remaining flexible in responding to changing company and/ or client needs. smart and intellectually curious, enjoy providing the highest level of customer service, seek a challenging work experience, want to learn and gain greater expertise in their field, enjoy working at a growth company with lots of advancement opportunities.

So, what s the role all about We are seeking a proactive and detail-oriented Technical Support Engineer to join our support operations team. In this role, you will provide Tier 3 support for deployed applications, monitor system dashboards and alerts, and collaborate with advanced support and R&D teams to ensure high availability, performance, and reliability of our services. This is a 24x7 rotational support role critical to maintaining seamless global operations. How will you make an impact Monitor and manage production environments using tools like Azure Monitor , Application Insights , Grafana , and Kibana . Respond to Azure alerts , investigate telemetry and logs, and identify root causes of application issues. Troubleshoot REST APIs using Postman , diagnose request/response failures, and validate integrations. Perform log analysis and diagnostics using Kibana and Application Insights . Collaborate with Tier 4 support and R&D to escalate and resolve complex incidents. Ensure accurate and timely resolution of issues within defined SLAs and KPIs . Contribute to the creation of runbooks, knowledge base articles, and standard operating procedures (SOPs). Participate in 24x7 rotational shifts , including nights, weekends, and holidays. Have you got what it takes Bachelor s degree in Computer Science, Information Technology, or related field (B. E/B. Tech/BS). 3 5 years of experience in technical support , application monitoring , or cloud support services . Strong hands-on experience with: Azure Cloud Services (Monitor, Alerts, Application Insights) Grafana and Kibana for metrics/logs visualization Postman for API testing and troubleshooting Good understanding of cloud-native web applications and microservices architecture. Familiarity with Linux/Unix systems and basic shell commands. Experience with ITSM/ticketing tools like ServiceNow , Jira , or Zendesk . Excellent communication, analytical thinking, and problem-solving skills. Willingness to work in a 24x7 rotational support model . You will have an advantage if you also have: Scripting knowledge in Shell , PowerShell , or Python . Understanding of containerization (Docker) and orchestration (Kubernetes). ITIL Foundation certification or working knowledge of ITIL processes. Exposure to CI/CD pipelines and DevOps practices. What s in it for you Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr ! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas , and a vibrant, interactive atmosphere. Requisition ID: 7464 Reporting into: Technical Manager / Director of Engineering Role Type: Individual Contributor About NiCE

Job Title-Engineer - Field IT Support Location- Pune What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employee. We are seeking a dedicated IT Support Specialist to join our dynamic IT team. The qualified candidate will be responsible for offering technical support to our employees; by making sure the operation of our IT systems is smooth and efficient. Key responsibilities: 1) Technical support: Diagnose and resolve hardware, software, and network issues. 2) Customer service: Communicate effectively with users to understand and address their IT-related problems. 3) System maintenance: Perform regular maintenance, including software updates and backups. 4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues. 5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system. 6) Training: Provide training to users on new systems and software. Skills and qualifications: 1) Educational background: Bachelor's degree in Computer Science or a related field is preferred. 2) Experience: Minimum of 2 years in a similar IT Support role. 3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting. 4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus. 5) Soft skills: Excellent communication, problem-solving, and customer service skills.yees, by making sure the operation of our IT systems is smooth and efficient. Key responsibilities: 1) Technical support: Diagnose and resolve hardware, software, and network issues. 2) Customer service: Communicate effectively with users to understand and address their IT-related problems. 3) System maintenance: Perform regular maintenance, including software updates and backups. 4) Network management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues. 5) Documentation: Maintain accurate records of issues and resolutions in the ticketing system. 6) Training: Provide training to users on new systems and software. Skills and qualifications: 1) Educational background: Bachelor's degree in Computer Science or a related field is preferred. 2) Experience: Minimum of 2 years in a similar IT Support role. 3) Technical skills: Proficiency in Windows and Mac OS, network management, and troubleshooting. 4) Certifications: CompTIA A+, Network+, or equivalent certifications are a plus. 5) Soft skills: Excellent communication, problem-solving , and customer service skills.

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Manage campaigns on Demand Side Platforms through optimization strategies, campaign insights, monitoring and adjusting pacing, controlling quality of inventory, troubleshooting ads, and tracking tags, etc. to ensure all KPIs are met (delivery, performance, revenue goals, etc.) Execute Quality Assurance checks. Work closely with agency teams to provide insights and recommendations that align with, or enhance, strategy/business goals. Understand performance objectives and KPIs to develop successful optimization recommendations Proactively learn advanced trading and optimization techniques across all preferred platforms Strictly adhere to agreed quality and delivery timelines. Qualifications A full-time graduate degree (Mandatory) 1-2 years of experience overseeing programmatic campaigns (e.g., Amazon DSP, DV360, TTD, etc.). Practical experience utilizing any one DSP to manage campaigns across diverse inventory. Basic troubleshooting skills and a keen eye for detail. Familiarity with the digital marketing ecosystem. A collaborative mindset and creative thinking ability coupled with analytical aptitude. Intermediate level understanding of MS Ability to organize and integrate multiple data sources for analysis.

Job Description The role The DPS reports to the Deputy Manager of the Document Production Unit and is expected to create a positive working relationship with team members in their group. The duties of a DPS would cover the following: Document creation, conversions, formatting , revisions, clean up, repair and indexing Presentation creation, conversions, formatting and revisions Spreadsheet creation, conversions, formatting, revisions, linking and archiving Document tables and automation including TOAs, TOCs and cross referencing Template and form creation Merge and compare documents Mail merge and label creation Data entry and editing Client briefing Creating, modifying and emailing files Quality checking for accuracy and formatting and editing services There are two high level categories, detailed below, which describe the core activities of the DPS role: Document Production Services: Providing an accurate and high quality document production service to fee earners using Clifford Chance House style Ensuring all work and projects are completed as per instructions from the client and /or specifications Staying within timelines and deadlines for the completion dates for projects. This requires good time management and organisational skills Ability to quality check documents to ensure clients quality expectations are met within stipulated turnaround times Follow workflow processes as per the Standard Operating Procedures Notifying the Team Lead immediately when the deadline is likely to be missed Meet quality benchmarks Carry out work smoothly and efficiently Continue to develop speed, accuracy and proof reading skills and responsible for downtime training objectives Maintain confidentiality of all client information Working collaboratively with team members to ensure the provision of first class support services to fee earners Key Personal Attributes A key attribute of a DPS success will be dependent on the positive and collaborative working relationships which they build with colleagues, the Team Leads and the London DP team Flexible in approach to increase of volume outside of shift hours Effective time management skills Professional approach to problem solving Good decision making abilities Keen eye for detail Ability to adapt any process changes in minimal time period Able to deal with the pressures of high volumes Flexible and Service orientated Qualifications Your experience Minimum copy typing speed of 40 wpm Fluent in written and oral communication in English at all levels internally and externally <

About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging AI and data to unravel complex business challenges through our cutting-edge offerings including Cognite Atlas AI, an industrial agent workbench, and the Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digital transformation, we stand at the forefront, reshaping the future of Oil & Gas, Chemicals, Pharma and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future. Learn more about Cognite here Cognite Product Tour 2024 Cognite Product Tour 2023 Data Contextualization Masterclass 2023 Our values Impact : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves. Ownership : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. Role Summary Cognite is seeking a strategic, execution-focused leader to build and scale our Global Customer Support and Managed Services organization. This role is critical to our journey toward becoming a world-class, customer-obsessed, and revenue-generating services organization. As the Head of Global Customer Support & Managed Services, you will define and execute the operating model, transitioning from outsourced support to a high-performing in-house model based in India. Additionally, you will launch and grow an enterprise-grade Support Services offering that ensures the performance, reliability, and business continuity of Cognite solutions in mission-critical industrial environments. Key Responsibilities Define and execute the strategy and operating model for global Customer Support and Managed Services, aligned with Cognite s product, customer success, and commercial strategies. Transition support operations from outsourced partners to a scalable, high-performing internal team based in Bangalore , ensuring a seamless migration while maintaining excellent customer experience. Build and operationalize a Managed Services capability for Cognite s largest enterprise customers, providing proactive monitoring, performance tuning, reliability engineering, and ongoing system health management. Establish and govern global delivery processes , including ITIL-based practices, SLAs/OLAs, 24x7 support, tiered escalation models, and incident/problem/change management frameworks. Collaborate with Sales and Customer Success teams to develop and commercialize premium support and managed services packages , driving attach rate, ARR uplift, and account expansion. Define and track KPIs for team performance and customer success, including CSAT, resolution SLAs, renewal impact, NRR influence, and managed services adoption. Recruit, develop, and lead a global team with core operations in Bangalore and key support roles in EMEA, APAC, and the Americas fostering a high-performance, customer-centric culture. Qualifications 15+ years of leadership experience in global technical support, managed services, or enterprise operations within high-growth, product-led companies (e.g., Oracle, Salesforce, ServiceNow, Snowflake, Databricks). Proven success in building support and managed service functions from the ground up , ideally within fast-scaling SaaS or industrial software environments. Hands-on experience migrating from partner-led to in-house delivery models , particularly in India, with a strong focus on operational excellence and talent development. Expertise in enterprise managed services for mission-critical workloads , preferably within industrial, SaaS, or data-intensive domains. Deep knowledge of DataOps, cloud infrastructure, SaaS platforms, and IT/OT convergence. Exceptional cross-functional collaboration and stakeholder management skills , working effectively with Product, Sales, Engineering, and Customer Success teams. Strong customer-first mindset and executive presence , with the ability to confidently engage with enterprise clients and senior stakeholders. Join the global Cognite community! - Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus - Office location Rathi Legacy (Rohan Tech Park ) Hoodi (Bengaluru) - A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @ cognitedata to know more - Flat structure with direct access to decision-makers, with minimal amount of bureaucracy - Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries - Join our HUB to be part of the conversation directly with Cogniters and our partners. - Hybrid work environment globally Why choose Cognite Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBCs top global enterprise technology startups powering digital transformation ! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader ! Most recently Cognite Data Fusion Achieved Industry First DNV Compliance for Digital Twins Apply today! If youre excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. We encourage you to follow us on Cognite LinkedIn ; we post all our openings there.

HR specialist Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life . Discover what our 29,000 employees, across 110 countries already know. Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. WhyBecause when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we re able to create a place where everyone feels like they belong. Job Responsibilities Job responsibilities Responds in a timely manner to employee inquiries and questions regarding HR Policies, pay, benefits, vacation, leaves, recognition, performance management, and general company policy questions. Elevates questions as appropriate. Provides support services for employment life-cycle activities including onboarding, off boarding, promotions, transfers, leave tracking, payroll & benefits setup, and employment files to ensure positive employee & manager experience to all levels of the organization related to HR Operations and HR COEs with a high degree of accuracy and customer satisfaction, balancing employee/manager advocacy and business operating needs Demonstrates working knowledge of Company policies and Local Employment Law to provide guidance to employees and managers on both common & difficult issues. Provides input to support process mapping, process improvements and SOP documentation to ensure consistent, efficient and accurate services are being provided; Supports internal audit requirements and practices; maintaining employee files in compliance with all laws and regulations and presenting audit findings with documented evidence Manages and protects sensitive & confidential information Liaises and partners with other HR functional areas to support and ensure proper execution of programs and projects. Participates in projects to bring HR Shared Services point of view and recommendations Stays abreast of HR best practices, employment laws, and developing technologies to drive continuous improvement and compliance in changing landscape Creates and utilizes suitable templates, processes and correspondence for routine and unique employment situations Manages priorities and effectively adjust based on volume and business necessity; engaging with management for guidance or approvals What we re looking for 1-2 years of experience in HR Operations or Shared Services. Strong verbal and written communication skills. Strong MS Excel skills (V-Lookup, Pivot Table, etc.) Experience with HRIS systems (PeopleSoft preferred, Workday or similar ticketing tools). Knowledge of HR policies and local employment laws. Experience supporting employment lifecycle processes (onboarding to exit, promotions, transfers, payroll, leave tracking., etc.). Experience in HR process documentation and compliance. Bachelors degree. Strong organizational skills with ability to quickly multi-task among competing priorities while meeting competing deadlines. Strong customer services skills whilst maintaining confidentiality, ability to interact and build relationships to balance employee needs with business requirements. Strong Microsoft Office skills in Outlook, Word, and PowerPoint. Ability to operate independently with some supervision required. Behaves in Ethical and Compliant manner and encourages others to do the same. Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Job Summary: We are seeking a skilled Desktop Support Engineer with at least 4 years of experience to provide technical support and assistance to end users. The role involves diagnosing and resolving hardware, software, and network-related issues, both on-site and remotely. The ideal candidate will have strong troubleshooting skills, a customer-centric approach, and the ability to manage various support tasks effectively. Key Responsibilities: Respond to user tickets related to hardware, software, and network issues. Install and configure software, drivers, and computer peripherals. Provide technical support on-site and remotely via remote access tools. Troubleshoot and resolve issues related to audio/video equipment, including projectors and microphones. Assist users with virtual meeting setups on Zoom, Microsoft Teams, and Google Meet. Deliver IT support services to internal and external users. Guide users with clear, step-by-step instructions to resolve technical issues. Customize desktop applications to meet user or client requirements. Recommend hardware and software upgrades as needed. Maintain detailed logs of support tickets, resolutions, and maintenance activities. Escalate unresolved issues to higher-level support teams when necessary. Ensure all systems and workstations are operating efficiently. Create and maintain technical documentation and user manuals. Stay updated with emerging technologies and relevant industry trends.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under direct supervision, functions as a member of a Payroll Unit, whose primary responsibility is the processing of employee payrolls, which includes HR and Payroll data gathering, processing, accounting, internal reporting, audit, and external reporting and remittance of all applicable wages and taxes. The incumbent demonstrates a general understanding of payroll tax laws. Responsible for medium to complex projects and required to produce proper supporting documentation related to applicable payroll reports, audits, accounting, and tax filings. Responsible for the preparation of adequate documentation in support of internal controls as directed by the process guidelines. Responsible for analysis, reconciliation, and ultimate resolution of a variety of payroll issues. Actively seeks support and guidance from subject matter experts on complex queries and issues to provide resolution. Provides support to leadership and the team as required to mitigate peak volume bottlenecks. Communicates with team and answers employee questions. Provides peer training to newer team members. Takes an active part in the continuous improvement process. A high school diploma or equivalent and at least 2 years of related experience required. A Bachelors Degree is preferred. Qualifications Location 4th Floor, Gardenia 2D, Bengaluru, , 560103, Job Details Requisition Number: 200472 Experience Level: Experienced Hire Job Family: Support Services Product Service Line: Corporate Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.