1065 Support Services Jobs - Page 16

As an Associate Benefits Support Services Analyst, you will support the Benefits Core Services team in delivering high-quality assistance for TriNet s employee benefits programs. This entry-level role is ideal for individuals with foundational knowledge in HR or benefits administration who are eager to grow in a global, fast-paced environment. You will assist with benefits inquiries, perform research, and support the processing of benefits events, ensuring a smooth experience for clients and worksite employees (WSEs). This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems Assist in researching and resolving routine to moderately complex benefits-related tasks Support the processing of PeopleSoft benefits events under supervision Participate in outbound communication for follow-ups or benefits renewal coordination Assist in auditing and reviewing benefits data for accuracy Collaborate with team members and participate in training and knowledge-sharing sessions Qualifications Education Bachelor s/Master s degree in Human Resources, Business Administration, or related field (preferred) Fresh graduates with relevant internships or coursework are encouraged to apply Experience 0-2 years of experience in HR operations or benefits administration Exposure to HRIS platforms like PeopleSoft is a plus Skills Competencies Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong communication skills (written and verbal) Willingness to learn and adapt to new systems and processes Analytical thinking and attention to detail Good organizational and time management skills Customer service orientation and active listening Ability to work independently and in a team environment Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India s diverse healthcare needs. Key Milestones Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health Empowering workplaces with accessible, affordable, and impactful healthcare. We are looking for energetic individuals to join our Resolution team. Role Overview We are looking for an experienced and driven Team Lead Resolution to lead a high-performing team focused on customer issue resolution. This role is pivotal in ensuring smooth communication, timely grievance redressal, and continuous improvement in our support systems. You will act as a bridge between the frontline and internal teams, driving insights and actions to improve user experience. What You ll Do Lead Manage the Resolution Team: Supervise a team of Associates handling customer escalations, ensuring SLA adherence and top-tier service quality. Drive RCA Problem Solving: Own deep-dive root cause analysis for escalated issues and oversee prompt and effective resolution delivery to users. Process Ownership: Identify recurring issues and process gaps; collaborate with internal teams (Ops, Product, Support) to build long-term fixes. Ensure Communication Closure: Make sure all stakeholder threads (internal/external) are closed and users don t face repeated friction. Data Analysis Reporting: Analyze resolution and ticketing data to surface trends, share actionable insights, and guide team strategy. Improve Team Performance: Monitor team KPIs, run performance reviews, and upskill team members through coaching and feedback. Build SOPs Best Practices: Define and improve escalation management workflows to minimize turnaround time and maximize customer satisfaction. Must Haves 4 6 years of experience in customer support, escalation handling, or control tower roles, with 1 2 years of team leadership experience . Proven success in fast-paced environments like E-commerce, Q-commerce, or startups. Strong problem-solving mindset with an ability to navigate ambiguity and break down complex issues. Excellent verbal and written communication skills for interacting with users and internal stakeholders. Demonstrated customer-first approach with a strong sense of ownership and empathy. Strong analytical skills; ability to use tools and dashboards to derive insights and make data-driven decisions. Immediate Joiners Preferred ; experience in healthcare, health-tech, or wellness is a plus. Why Join Visit Health Join a fast-scaling health-tech platform creating real impact across India s healthcare ecosystem. Be part of a mission-driven team working to simplify and humanize healthcare for millions. Work alongside passionate, high-performing professionals in an agile and collaborative culture.

At Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care about you, about our clients, and about our communities. Here, you ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you ll have fun while solving complex and interesting business challenges. The Innovation Team at Moss Adams India is a small, nimble and dedicated team, taking ownership from discovery to realization of innovation-led transformation. We persistently seek ways to develop advanced technologies to achieve faster, better and valuable solutions to new and existing problems for our business and customers. The team has been building business technology with app development, machine learning, model development, no-code/low-code developments for over 7 years now. We are seeking a Senior UI/UX Designer for our Innovation Team who can independently drive technology solutions and be part of our innovation-led transformation. As a Senior UI/UX Designer, much of the work will be using some of the most current frameworks and libraries to design and develop end-to-end solutions. Individuals who thrive at Moss Adams exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus. Responsibilities: Create user-centric designs for digital products or solutions including websites, mobile apps, and other digital platforms Develop innovative, high-quality flows, wireframes, mockups, and prototypes to effectively communicate design concepts and user interactions Conduct user research, usability testing, and gather feedback to iteratively improve designs and enhance user experience Collaborate with client service and/or client support services leadership to translate business requirements and user needs into design solutions Work closely with developers to ensure seamless implementation of designs and provide support during the development process Stay up to date with industry trends, best practices, and emerging technologies in UI/UX design Advocate for user-centered design principles and promote a culture of design excellence within the organization Innovate and visualize simple, intuitive experiences based on complex requirements and communicate to Internal Teams. Qualifications: Bachelor s degree or equivalent experience required; emphasis in design, IT and/or any industry recognized UI/UX professional certification preferred Minimum of 3 years of related experience required; experience in UI/UX Design with a strong portfolio showcasing your design work and process preferred Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar software. Familiarity working in Agile development environments. Demonstrated understanding of user-centered design principles, usability, and accessibility standards Familiarity with conducting user research, usability testing, and gathering insights from user feedback Strong verbal and written communication skills with the ability to articulate complex issues to others Ability to collaborate and work effectively across functions/departments/teams while building trusted relationships and positively influencing others Strong attention to detail, commitment to producing accurate work in a timely manner Moss Adams is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. . Certain jurisdictions in the United States require employers to disclose the pay range in job postings. This is the typical range of pay for the position. Actual compensation may depend on factors such as qualifications, work experience, skills, and geographic location. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.

1. Close interaction with Top Management by providing research inputs to tap new markets, regions, and industry segments. 2. To understand and closely analyze a single Prospect and/or Target Industry Groups Business Requirements. 3. Providing demonstrations, presentations, training, consultation , and sales support services for the Business Development team and for existing clients. 4. Managing the sales bid process by responding to RFPs. 5. Liaising with D atawise Product and Technology Managers to provide feedback from clients about product requirements and future trends. 6. Keeping abreast of market trends and product competitor landscapes 7. Must be willing to work from 4pm to 1am along with USA Operations Team Shift which functions from our Hyderabad Office Desired Candidate Profile An MBA with 3 5 years of experience with a proven track record in Pre-Sales, Business Development or B2B Sales Must necessarily be from Consulting or Technology or Market Research Organisations Ability to quickly grasp a strong understanding of our products and solutions, our competition , and our positioning. Must possess strong problem-solving skills and research orientation. Have a basic understanding of Data Analytics as an Industry, functional metrics, tools , and techniques of Analytics. Strong presentation and communication skills, both written and oral. Proficient in PowerPoint , Excel , and Word. Must have excellent interpersonal skills and be adept at working with multiple internal and external stakeholders

The Regional Manager is expected to assist the working of Sr. Manager and to looks after as a responsible person of the respective region business & team. His activities should pertain to maintains customer satisfaction by providing problem-solving resources & managing his team. Expectation from desired candidate: Required Skills: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Regional Expenses, Developing Standards, Emphasizing Excellence. Responsibilities: • Candidate must be highly disciplined with self-motivated positive energy and should take care of company regional business & team to the expected level. • Should be exposed to superior technical skills with accomplishments. • Should be able to generate expected regional support revenue and ensuring customer receivables • Demonstrate competence in handling team building activities and motivating the teams to give quality performance. • Should have good networking capabilities and be willing to travel through out their specified region, when required. • Accomplishes customer service, human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change. • Meets customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of all NTT Data services for a specific client. Your responsibilities will include ensuring the delivery quality, client satisfaction, crisis management, and the development of client improvement plans. You will be expected to leverage industry best practices and thought leadership to drive client transformation, delivery excellence, profitable growth, and year-over-year cost reductions. Your role will also involve managing financial aspects such as revenue/cost/margin forecasts, cost management, and ramp-up/ramp-down of resources aligned with annual operating plans. Collaborating with the Client Executive, you will develop customer relationships, manage relationship risks, and act as a strategic delivery advisor to the executive leadership team. Additionally, you will be responsible for maintaining effective communication with stakeholders, conducting customer governance meetings, and staying abreast of global industry trends. To be successful in this role, you must have at least 8 years of experience in IT support, production escalations, end-to-end project management, and highly leveraged service environments. Knowledge of ITIL Foundations v4, application development, support services, and digital transformation leveraging A.I. will be essential. Strong leadership skills, the ability to work across multiple time zones, and effective communication skills are imperative for this position. Preferred qualifications include advanced degrees in Information Technology, Computer Science, Software Engineering, or Cybersecurity, along with ITIL Foundations v4 certification. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of a diverse team of experts dedicated to driving digital and AI infrastructure solutions worldwide.,

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center. Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource. Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained. Tracks all customer contacts and follows up to ensure satisfactory resolution. Serves as a first-level contact for most Human Resources administration issues. Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment. Job Duties and Qualifications Key Responsibilities / Accountabilities: We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team. Skillset: Strong Spanish written and verbal communication skills (B2/C1 level). Adaptable & Flexible. Ability to solve problems. Attention to details. Strong English written and verbal communication skills. Effective collaboration with the Stakeholders/ Team. Basic Qualifications: Bachelor Degree, preferably within Human Resources or relevant experience within required area Total Years of Experience: 1-3 Years Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central. Characteristics: Exposure to working on a highly dynamic environment. Flexible to work in night shifts. Timing: 6:00 PM IST to 3:00 AM IST (varies) Deliver Human Resources services. Provide functional support Provide project support as well as HR delivery and data Qualifications Location Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India Job Details Requisition Number: 201119 Experience Level: Entry-Level Job Family: Support Services Product Service Line: GBS Admin Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience.

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center. Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource. Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained. Tracks all customer contacts and follows up to ensure satisfactory resolution. Serves as a first-level contact for most Human Resources administration issues. Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment. Job Duties and Qualifications Key Responsibilities / Accountabilities: We are looking for a HR Service Center Rep. Sr. to perform HR Delivery tasks according to standard processes/procedures. Perform analysis and suggest improvements on processes and tools. Run and participate in HR Delivery projects, Manage stakeholders and work closely with team. Skillset: Strong Spanish written and verbal communication skills (B2/C1 level). Adaptable & Flexible. Ability to solve problems. Attention to details. Strong English written and verbal communication skills. Effective collaboration with the Stakeholders/ Team. Basic Qualifications: Bachelor Degree, preferably within Human Resources or relevant experience within required area Total Years of Experience: 1-3 Years Preferred Expertise: Experienced in HR Shared service. Hands on Experience on SAP / Employee Central. Characteristics: Exposure to working on a highly dynamic environment. Flexible to work in night shifts. Timing: 6:00 PM IST to 3:00 AM IST (varies) Deliver Human Resources services. Provide functional support Provide project support as well as HR delivery and data Qualifications Location Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India Requisition Number: 201119 Job Family: Support Services Product Service Line: GBS Admin Full Time / Part Time: Full Time

We work towards building impactful outcomes for students by helping them make a successful transition from school to the workplace through career guidance initiatives. For the year 2023-24 alone, iDC aims to work with more than 35k students across the country. We are seeking an experienced and dedicated Contract Career Counselor to join our team based in/willing to relocate the following locations: Lucknow Ghaziabad Meerut Varanasi Kanpur Dehat As a Contract Career Counselor, you will play a crucial role in providing guidance and support to individuals seeking to advance their careers. This role is on a contract basis till April 26, with high possibility of extension based on performance and business needs. Key Responsibilities: Conduct individual counseling sessions with students to evaluate their career aspirations, interests, skills, and strengths. Offer tailored career guidance, resources, and tactics to assist individuals in making well-informed decisions about their professional journeys. Aid students in formulating and executing effective job search plans, encompassing resume construction, cover letter composition, and interview readiness. Administer and interpret career assessments to provide clients with valuable insights into their strengths, personality traits, and suitable career options. Stay current with industry trends, labor market information, and emerging job opportunities to provide informed advice to clients. Visit government schools to deliver career guidance to students and be open to community visits. Develop and conduct workshops, webinars, or seminars on topics related to careers, such as networking, job search strategies, and professional development. Maintain precise and confidential client records, ensuring compliance with applicable privacy regulations. Collaborate with team members and external partners to deliver comprehensive career support services. Possess a solid understanding of the vocational and professional career landscape in Uttar Pradesh. Demonstrate awareness of ground-level career awareness in India. Qualifications: Bachelors degree in [relevant field, e.g., Counseling, Psychology, Human Resources] (Masters degree preferred). Proven experience in career counseling or related roles, with a track record of helping clients achieve their career goals. Strong knowledge of career development theories, job search strategies, and employment trends. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients. Proficiency in using career assessment tools and resources. Familiarity with relevant software and technology, including Microsoft Office Suite and career management platforms. Certification in career counseling or related field (e.g., National Certified Counselor, Certified Career Development Facilitator) is a plus.

PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque , All-Flo , Almatec , Blackmer , Ebsray , em-tec , Griswold , Hydro , Malema , Mouvex , Neptune , PSG Biotech, Quantex , Quattroflow , and Wilden . PSG products are manufactured on three continents North America, Europe, and Asia in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover. com . We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. PSG is part of the Pumps and Process Solutions segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24, 000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Position Summary: The controller will handle high-level accounting, managerial accounting, and oversee the financial activities of the company. As head of the accounting department, the controller will manage and supervise all aspects of accounting from payroll to tax compliance. Will report to the Finance Director and will assist with the development of internal control policies, procedures, and financial planning as needed. Essential Duties and Responsibilities : Lead the completion of the month-end closing process including the preparation of some journal entries, loading of results into the Parent General Ledger System, as well as assisting on reporting templates required by the Parent. Performs management testing of all functions per the Parent s Core Internal Controls to ensure all necessary controls are operating as documented in the Company s policies and procedures and maintain/change the policies and procedures as needed. Manage and develop accounting staff as well as indirectly manage overseas shared service center (GL, AP, AR teams). Lead all audit activities (Statutory financial audit, Internal SOX/financial, Tax & Cost audit, etc) as needed. Experience with standard costing and a history of developing material/labor overheads. Analyze manufacturing variances and recommend changes. Credit & collections experience. Ad Hoc analysis of operating performance and results as well as Parent data requests as needed. ; Perform other duties as assigned. Qualifications / Requirements: Bachelors degree in Accounting or Finance or Chartered Accountant, the equivalent experience plus seven to ten years of related experience. CPA is preferred but not mandatory. Problem solving the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. Planning/organizing the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Desired Characteristics: Strong interpersonal and leadership skills, including managing the accounting department. Strong oral and written communication skills. Ability to successfully work in a team environment. Strong team player, work ethic and commitment to win. Job Segment: Payroll, Accounting, Assistant Manager, Testing, CPA, Finance, Management, Technology

PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque , All-Flo , Almatec , Blackmer , Ebsray , em-tec , Griswold , Hydro , Malema , Mouvex , Neptune , PSG Biotech, Quantex , Quattroflow , and Wilden . PSG products are manufactured on three continents North America, Europe, and Asia in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com . We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. PSG is part of the Pumps and Process Solutions segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Position Summary: The controller will handle high-level accounting, managerial accounting, and oversee the financial activities of the company. As head of the accounting department, the controller will manage and supervise all aspects of accounting from payroll to tax compliance. Will report to the Finance Director and will assist with the development of internal control policies, procedures, and financial planning as needed. Essential Duties and Responsibilities : Lead the completion of the month-end closing process including the preparation of some journal entries, loading of results into the Parent General Ledger System, as well as assisting on reporting templates required by the Parent. Performs management testing of all functions per the Parent s Core Internal Controls to ensure all necessary controls are operating as documented in the Company s policies and procedures and maintain/change the policies and procedures as needed. Manage and develop accounting staff as well as indirectly manage overseas shared service center (GL, AP, AR teams). Lead all audit activities (Statutory financial audit, Internal SOX/financial, Tax & Cost audit, etc) as needed. Experience with standard costing and a history of developing material/labor overheads. Analyze manufacturing variances and recommend changes. Credit & collections experience. Ad Hoc analysis of operating performance and results as well as Parent data requests as needed.; Perform other duties as assigned. Qualifications / Requirements: Bachelors degree in Accounting or Finance or Chartered Accountant, the equivalent experience plus seven to ten years of related experience. CPA is preferred but not mandatory. Problem solving the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Judgment the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. Planning/organizing the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Desired Characteristics: Strong interpersonal and leadership skills, including managing the accounting department. Strong oral and written communication skills. Ability to successfully work in a team environment. Strong team player, work ethic and commitment to win. Job Segment: Payroll, Accounting, Assistant Manager, Testing, CPA, Finance, Management, Technology

Jul 1, 2025 Location: Mumbai Designation: Executive Entity: Deloitte Touche Tohmatsu India LLP Your potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The team International Capability Centre provides advisory & support services to Deloitte members firms in performing a diverse nature of the Transaction Services; CFA & Research; Restructuring; Forensic; and Valuations & Modelling Business engagements. We work as an extension of our Deloitte member firms and provide dedicated support throughout the project lifecycle of various practices. Working on international assignments involving cross-border and cross-service line teams allows you to build your networks across the vast Global Deloitte network. Your work profile As an Executive in our Central Pool Team you ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: - A career within the Central Pool of the Forensic practice will provide a wide & valuable experience in an exciting and dynamic working & learning environment. The role will position you to support various service line offerings on need basis which include the following activities: Assisting the senior members of the team on various projects as and when required and related to Transaction Services, CFA & Research, Restructuring, Forensic, and Valuations & Modelling Business engagements. Interpreting and analyzing various documents, agreements, contracts, assets, emails, reports etc. Preparing quality deliverables within agreed timeliness. Assisting the senior members of the team on various projects under management and associated responsibilities. As a Central Pool Executive, you will have the opportunity to be involved in diverse nature of engagements where you will: Work towards tight deadlines, adding value to complex and high profile projects. Demonstrate strong business diagnostic skills and the ability to apply a logical and analytical approach to problem-solving. Assist in drafting reports. Assist in performing open source as well as tool based research. Assist in reviewing and redacting document. Formatting and converting files (e.g., Excel to PDF). Entering financial data, updating database and generating reports. Assist in creating newsletters/periodic updates, prepare presentations, etc. Assist in analyzing and summarize information from financial statements, industry reports, media articles, case law journals, etc. Ability to work within tight deadlines and tough client conditions, which may require working for extended hours occasionally. Desired qualifications B. Com, BMS/BFM, BAF M.Com, M.Sc. (Finance), MBA (Finance) CPA, CFE, ACAMS or any relevant certification will be an added advantage. In order to be considered for this role, your competencies will cover the broad scope of Financial Advisory services, leveraging your professional background and skills such as: Excellent track record and strong academic achievements. Excellent verbal and written communication skills. Proven analytical and systematic problem-solving skills. Basic to advanced knowledge of MS Office Suite. Interest in working in a challenging and dynamic environment. Ability to work with staff at all levels of the organization. Ability to work independently as well as with minimal supervision. Zeal to get trained, learn and proactively invest in continued professional development. Proactive and an inquisitive mind, with a passion to provide world-class client service. Working knowledge of using databases/tools such as Bloomberg, Capital IQ, Factiva, Thomson One, SQL, Tableau will be an added advantage. Location and way of working Base location: Mumbai This profile does not involve extensive travel for work. Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs. Your role as a Executive We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society. In addition to living our purpose, Executive across our organization must strive to be: Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s) Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyones valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive. How you ll grow Connect for impact Our exceptional team of professionals across the globe are solving some of the world s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report . Empower to lead You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership. Inclusion for all At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters. Drive your career At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte. Everyone s welcome entrust your happiness to us Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here s a glimpse of things that are in store for you. Interview tips We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you re applying to. Check out recruiting tips from Deloitte professionals.

You will play a crucial role as an Admission Counselor in our organization by assisting potential students in their admissions journey. Your responsibilities will include guiding students and their families through the admissions process, offering information on academic programs, admissions criteria, and campus life. Additionally, you will manage the entire admissions process, from initial inquiry to enrollment, which involves reviewing applications, scheduling interviews, and conducting follow-up activities. Building and nurturing relationships with colleges, organizations, and other partners will be a key aspect of your role. You will represent our institution at various events such as recruitment events, college fairs, and high school visits to enhance awareness and attract prospective students. It will also be part of your duties to maintain accurate records of prospective students, communicate with them using our CRM system, and provide necessary support regarding admission queries. Collaborating with the admissions team and other departments is essential to ensure a smooth and positive experience for prospective students. You will need to possess a Bachelor's degree in any field, and freshers are encouraged to apply. Strong communication skills, the ability to work both independently and as part of a team, excellent organizational skills, and proficiency in English and Hindi are required. The role offers opportunities for professional development and growth within the organization, along with performance-based incentives. This is a full-time position with day shift schedules and performance bonuses. The work location is in person, providing you with a dynamic and engaging work environment.,

Job Description: Major Responsibilities Achieve : Demand generation and Sales to the Insurance industry for the following (and not limited to) products and services to insurers in designated territory Core Insurance administration system covering Life, General Insurance, Group, Pensions and Reinsurance Cloud and SaaS experience Point of Sale and Mobility solutions Insurance Business Analytics Application Management Outsourcing Imaging and Document Managing : License sales of DXC partner solutions and services Integration Services around front end / Backend eg Portals and Midddleware Sales Quota: Covering license, support services, implementetion services and application management services in designated territories Alliance : Working with partners to package complimentery application and solution like AWS, SAP, Opentext, AWD etc Ideal Person Graduate or Post Graduate in Finance or business studies having 10-15 years of sales experience (within the IT industry) with about 5-10 years of experience in the Insurance industry Must have proven track record in software license and services sales. Excellent communication and presentation skills. Ability to interact with senior management (C-level), staff and third parties in a professional manner. Existing Relationships in the insurance industry Must read, write and speak fluent English and . (local language) Experience in the bid process and preparation of sales proposals. Ability to put together proposals Ability to work as part of a team or individually Must be able to travel 30-50% of time for business development At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Your role Do you want to design and build attractive digital products and servicesAre you proficient in designing and implementing zOS Batch SystemsDo you want to play a key role in transforming our firm into an agile organization At UBS, we re-imagine the way we work, the way we connect with each other our colleagues, clients and partners and the way we deliver value. Being agile will make us more responsive, more adaptable, and ultimately more innovative. We re looking for a zOS Batch Configuration Specialist/Software Engineer to: review requirements as supplied by development design and develop Batch systems code job control and scheduler definitions provide consultancy to application teams about all aspects of our batch process apply a broad range of software engineering practices, from analyzing user needs and developing new features to automated testing and deployment ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements build observability into our solutions, monitor production health, help to resolve incidents, and remediate the root cause of risks and issues understand, represent, and advocate for client needs share knowledge and expertise with colleagues , help with hiring, and contribute regularly to our engineering culture and internal communities Your team In our agile operating model, crews are aligned to larger products and services fulfilling client needs and encompass multiple autonomous pods. You ll be working in the Mainframe as a Service team in Hyderabad where you will interact with the Production Support Services, Mainframe Engineering and Development teams and different other groups globally. Our internal clients are all application developers. You will be responsible for our customers getting the required zOS designs and implementations in time. Your expertise You have: sound understanding of zOS, experience in REXX with strong analytical skills experience of working in a batch configuration role comprehensive knowledge of JCL and IBM utilities in depth understanding of IWS batch scheduling techniques experience of change and incident management good written and spoken English, prioritize your own workload and work with minimal supervision communicate and collaborate with internal and external global partners, create technical documentation

Work with a world class team to develop, implement, and support cutting edge Oracle technology. We are seeking a seasoned and proactive IT Manager to lead a team in Oracle Health Foundations. This role is critical to ensuring the stability, efficiency, and continuous improvement of our Oracle Health Foundations product groups and related support services. You will manage a team responsible for handling security patch management, People Management, system maintenance, tech upgrades and contribute to innovation and automation initiatives that enhance service delivery and operational excellence. Career Level - M2 Manages a team maintaining and/or implementing software project(s) and/or internal systems. Defines, documents, and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Key Responsibilities: Lead and manage functional group within Oracle Health Foundations Team, ensuring timely resolution of JIRA and Support requests. Oversee routine platform maintenance activities including patching, health checks, and compliance. Ensure high availability and performance of the Presentation Layer environment of all customers. Collaborate with SREs and cross-functional teams to implement automation, improve tools, and drive innovation. Identify and implement process improvements that enhance team efficiency and service quality. Monitor team performance, provide coaching and development, and foster a culture of accountability and growth. Support incident and change management processes in accordance with ITIL or internal service standards. Generate operational reports, track key metrics, and present status updates to leadership and stakeholders.

Job Description Oracle delivers world class Linux and virtualization solutions for international business customers. We are seeking an Account Manager that can sell our solutions to senior business and technical decision makers in major global corporations. 6+ years of sales experience in Services and Solutions domain. Ability to make presentations excellent communication skills. Aggressive selling approach and yet be a good team player. Strong network of relationships with key decision makers in small/medium large sized companies and ability to leverage these relationships for generating new business for Oracle. Leverage current / running customer contacts and be able to generate revenue within first 30 days. Experience with Lead generation and sales closure. Strong exposure on handling the assigned Market. Track record of managing relationships with large accounts. Perseverant with ability to meet deadlines and targets. Bachelor s degree or equivalent from a reputed institute with good academic record. Key Success Criteria: - Ramp up on Oracle s Linux/ Oracle Virtualization/ support services within 2-3 weeks. Building pipeline within 4-6 weeks. Build forecast for the quarter within 6-8 weeks. Book business within 60 days. Cold/customer calling is an integral most important aspect of this job profile Oracle Engineered for SUCCESS: A challenging job in a positive atmosphere within an international organization with a dynamic team The opportunity to influence your job and your workplace and to become part of a innovative business unit A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme Career Level - IC3 Responsibilities Selected candidate will be responsible to drive business in assigned territory. Develop new business by driving sales in new Accounts. Developing and executing account plans to achieve targets: Cold calling, prospecting, qualification, account mapping and presentations. Effectively utilize available Oracle s Sales tools for pipeline development, tracking opportunity progress (Forecasting), developing monthly, quarterly level forecasts. Responsible for all aspects of the selling process - Identify, Qualify, Sell, Close and Administer. Identify and Generate leads by using networking and other sales tools. Qualify, Sell and Close. Identify key steps to close sale, identify decision maker and influencers, etc. Determine Availability needs and Objectives. Gain agreement of proposed solution / Services, tying back to customer business drivers. Close significant $ sales across multiple Accounts across assigned territory. Administer: Accurate Forecasting of business keeping records in the internal systems updated Works to achieve maximum sales profitability, growth, and account penetration within an assigned territory. Territory may be combination of geographic, product, industry and other customer / market dimensions. Sells to the territory directly or via partners. The territory that this rep covers does not have an Inside Sales Rep or Field Rep. Utilizes inbound and/or outbound techniques to identify, qualify and close new opportunities. Manages accounts throughout the entire sales process, and collaborates with team members in business development, consulting and support to uncover all customer needs. Responsible for understanding Oracles product offerings and competitive issues to develop solution proposals encompassing all aspects of the application. Travels to customer sites to identify / develop sales opportunities. Participates in the development, presentation, and sales of a value proposition. Onsite customer presentation with C-levels to negotiate and close strategic and complex deals. Liaises with customer contacts for the purpose of managing the customer relationship, identifying new opportunities and maximizing sales.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education Mandatory Graduation (Preferably in Commerce or Arts) Shift - Rotations Shifts (24*7) (US Shift) Experience 0-2 years experience Primary Skills Consumer Protection, Customer Data Management, Customer Support Operations, Inbound Calls, Outbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Communications Shift Time Shift C (India) Recruiter Info Hiral Parag Rughani hparb@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

We are looking for a Product Owner for our Platform Common Services including our API gateway, SMS messaging service, and other common platform services who can fully understand and analyze both internal and external customer needs and then articulate those needs to the development team via user stories. As a member of the Product Management team, you ll work closely with an agile team of Software and Quality Engineers as well as product managers, serving as the interface to the development team throughout the planning and software development process. The ideal candidate should be highly collaborative with the ability to lead cross-functionally and inspire our teams while remaining focused on results and value creation. You must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. This role provides a great opportunity to partner with our technical teams to define, build, and deliver our software solutions to a diverse group of customers. What will you do? Integrate in the agile development team to drive successful product delivery and serve as the voice of the customer Collaborate with Product Managers to formulate our product vision, strategy, and roadmap Work closely with Product Managers creating, reviewing, refining epics, features, stories and acceptance criteria to create and maintain a product backlog of maximum value that is aligned with product strategy Organize and refine feature requests, prioritize enhancements with Product Managers, and assist in managing the product roadmap. Engage in technical design discussions with software engineers Own the product backlog, balancing conflicting priorities to determine prioritization Own the release planning and sprint planning processes, including setting release and sprint goals, and successfully delivering on those goals Provide an active role in mitigating risks and issues impacting successful team completion of release and sprint goals Ensure acceptance criteria are met with current release and conduct sprint reviews from a business/customer perspective. Produce documentation with Product Managers and Marketing to support development, launch, support, services, and sales and marketing initiatives Perform detailed product demonstrations for external and internal audiences to communicate the benefits of the solution Serve as a subject matter expert to assist with sales and support as needed Are you a fit? Minimum qualifications: Bachelor s degree in a relevant field OR equivalent professional experience Two or more (2+) years of experience in product owners

Job Description: Major Responsibilities Achieve : Demand generation and Sales to the Insurance industry for the following (and not limited to) products and services to insurers in designated territory Core Insurance administration system covering Life, General Insurance, Group, Pensions and Reinsurance Cloud and SaaS experience Point of Sale and Mobility solutions Insurance Business Analytics Application Management Outsourcing Imaging and Document Managing : License sales of DXC partner solutions and services Integration Services around front end / Backend eg Portals and Midddleware Sales Quota: Covering license, support services, implementetion services and application management services in designated territories Alliance : Working with partners to package complimentery application and solution like AWS, SAP, Opentext, AWD etc Ideal Person Graduate or Post Graduate in Finance or business studies having 10-15 years of sales experience (within the IT industry) with about 5-10 years of experience in the Insurance industry Must have proven track record in software license and services sales. Excellent communication and presentation skills. Ability to interact with senior management (C-level), staff and third parties in a professional manner. Existing Relationships in the insurance industry Must read, write and speak fluent English and .(local language) Experience in the bid process and preparation of sales proposals. Ability to put together proposals Ability to work as part of a team or individually Must be able to travel 30-50% of time for business development

Role & responsibilities:- Support work for developing new products,production of products,testing of products,making test reports,making documents like product technical information/web site description/manual/technical write-ups/presentations etc. Assistance for component sourcing/vendor development. After sales support,Support to customers,Customer Interactions Preferred candidate profile Young dynamic energetic candidate having positive attitude . Interest in learning electronics products,Responsible for tasks assigned

Key job responsibilities Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). Achieving weekly productivity and quality targets. A day in the life At FBA Support Operations Includes Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones). Achieving weekly productivity and quality targets. Basic Qualifications Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or e-commerce Preferred Qualifications 6+ months of customer service experience

We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you d like to be, we look forward to hearing more from you. Currently, we are looking for a Technology Support Services Lead to join our team. Job Description Lead enterprise-level infrastructure support operations across hybrid environments including on-premise and cloud. Manage and support server operating systems such as Linux and Windows in critical environments. Administer and troubleshoot networking infrastructure with a strong understanding of protocols and security. Implement and maintain enterprise storage systems including SAN, NAS, and backup solutions. Oversee virtualization platforms such as VMware and Hyper-V for efficient infrastructure performance. Support and manage public cloud platforms including AWS, Azure, and Google Cloud Platform. Set up and maintain system monitoring and alerting tools like Nagios, Zabbix, Prometheus, and Datadog. Automate infrastructure tasks using tools such as Ansible, Terraform, PowerShell, and Python scripting. Manage collaboration and communication tools such as Microsoft 365, Slack, and Teams. Provide basic administration and support for databases including Oracle, SQL Server, and MySQL. Guide L2 and L3 support teams and serve as the escalation point for complex technical issues. Coordinate with DevOps, security, and cloud teams to ensure high availability and system reliability.

Technical Specialist Representative Job Description The Group: The Technical Support team is the second line support in Client Support Services. The individuals in this group work towards enabling our clients to efficiently use our products that provide high-quality data, independent research, and technological expertise through well-designed products. The group collaborates with Product Development, Product Management and Sales teams to build up an excellent client service model ensuring best-in-class experience using our products to achieve their goals. The Role: Morningstar seeks an outstanding individual to join our global team of Technical Support Representatives. The role will support the Morningstar Direct and Office/Workstation software for both external and internal users. Direct is our premier Institutional Research tool, and Office provides a comprehensive solution to our Investment Advisor clients. You will work as part of our Client Support Services to help quickly resolve issues, manage changes and provide insight at every step of the user experience. Responsibilities: Take ownership of cases which have been escalated by the Customer Support team and internal customers. Deliver outstanding customer service by responding to and efficiently resolving client issues and requests. Apply a professional, timely, and proactive approach to escalated client issues and calls. Work with other teams to provide dedicated and specialist support to key clients. Regularly follow-up internally and externally for all outstanding client queries, ensuring all issues are kept up to date. Work with development, Data, Application Services and Corporate IT teams to solve complex issues and communicate product technical enhancements and updates. Investigate thoroughly all incoming queries and escalate to the relevant team leader where necessary. Document all actions in Salesforce and where appropriate create escalations for other teams in Jira. Maintain a working knowledge of the features, benefits and functionality of Morningstar products, and serve as a resource to clients, team members and support services Assist with the creation of documentation, knowledge sharing and process improvements. Requirements Bachelor s degree/similar qualification in computing science or information systems or equivalent work experience Understanding of networking, internet and security concepts Understanding of windows operating system administration, Understanding of Citrix and other Virtual environments Understanding of client-server architecture. Working knowledge of .net framework and java. An ability to learn Morningstar s bespoke software Excellent written, oral communication and interpersonal skills. A proactive approach to customer service taking ownership of issues as they arise. Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills. Strong problem solving and analytical skills with high attention to detail, and excellent time management. 3+ years proven experience in client-facing technical support

MAIN RESPONSIBILITIES: Ensure all customer complaints received via WhatsApp or email are logged in DART and tracked thoroughly until closure, with support from engineers and customers. Maintain regular communication with both customers and engineers to provide timely updates on complaint status. Escalate unresolved or delayed complaints to the respective service engineers and the National Service Manager. Capture customer feedback after service and prepare Customer Satisfaction Index (CSI) reports for management. Manage commissioning of all newly supplied machines by collecting details from the sales team, coordinating engineer visits, tracking execution, and creating IBase entries upon completion. Handle all AMC and calibration-related activities, including sending proposals to customers, scheduling service visits, collecting feedback, and ensuring timely completion of tasks. Maintain accurate records for AMC and calibration work, such as customer POs, invoices, installation and service reports, tracking sheets, contact details, follow-up plans, customer feedback, NABL-related data, and ZOHO entries. Track spare parts operations end-to-end, including submission of offers, receiving purchase orders, coordinating with vendors, and following up for payment collection. Monitor and report key service performance indicators including turnaround time, preventive maintenance compliance, customer satisfaction, retention, and conversion. Support service engineers in commercial tasks like booking orders in Star Connect and coordinating with commercial teams and vendors for AMC, R&S, and spare part orders. Coordinate all service activities across teams including engineers, vendors, and the commercial department to ensure timely and effective execution. Ensure timely submission of all tenders across regions by coordinating with relevant teams. Support the NABL team in all activities except preparation of certificates. Assist the service team with various other tasks such as report preparation, commercial follow-ups, database management, and tender documentation. COMPETENCIES REQUIRED: Able to handle large Excel datasets ( command over Excel is a must ); good email communication skills. Hands-on experience in service back office (CRM role / AMC handling). Must have the ability to grasp technical aspects of the products. Requires strong analytical skills; should be a good planner and organizer.