1065 Support Services Jobs - Page 15

Customer Service over web, phone, email Manage Level 1 Support Tickets Work on Application support tickets raised over web, emails & calls Coordination with Internal and External stakeholders Send weekly report of department Project Management Tools Required Candidate profile IT Graduate with German language knowledge preferred Proficient in Microsoft office Should have worked on project management tools like JIRA Smart and proactive team member Good communication skills Perks and benefits Allowances and perks as per MNC group HR policy

Responsibilities: We are looking for a motivated fresher to join our technical team and work on projects involving ELV systems such as CCTV, Fire Alarm, Access Control, Biometric Attendance, Gate automation, E-Surveillance, and related technologies.

As a Student Engagement Specialist, your primary responsibility will be to build and maintain strong, positive relationships with students. You will serve as the main point of contact for student inquiries, ensuring timely and accurate information is provided. Your role will also involve assisting students in navigating academic programs, policies, and procedures, offering guidance on both academic and personal issues, and referring them to appropriate resources when needed. Communication is key in this role, as you will be expected to engage with students regularly through various channels such as email, phone, and in-person meetings. Keeping students informed about important updates, deadlines, and opportunities will be crucial to their success. In addressing student complaints and issues, your efficiency in problem resolution will be essential. You will be responsible for escalating complex issues to higher authorities when necessary and ensuring that all concerns are addressed promptly. Facilitating student orientation and onboarding processes will be part of your duties, helping new students acclimate to the institution and its culture. Additionally, you will be tasked with gathering and analyzing student feedback to identify areas for improvement in services and programs, collaborating with other departments to implement necessary changes. To enhance student retention and success, you will develop and implement strategies, monitoring student progress and proactively reaching out to those at risk of falling behind. Maintaining accurate and up-to-date records of student interactions and activities while ensuring confidentiality and compliance with data protection policies will also be a crucial aspect of your role. Collaboration with academic advisors, faculty, and other departments to support student needs and enhance their overall experience will be key to your success in this role. This is a full-time position located in person, offering the benefit of food provided. If you are interested in this opportunity, please speak with the employer at +91 8117812340 to learn more about how you can contribute to student engagement and success.,

Log service requests, complaints, or inquiries into the system with detailed notes. Liaise between customers, field service technicians, and internal departments to ensure timely service delivery. Provide status updates to customers. Required Candidate profile High school diploma or equivalent (associate’s or bachelor’s degree preferred). Proven experience in a call centre or customer service environment. Strong verbal and written communication skills. Perks and benefits 2nd & 4th Saturday off Pick & drop from Vasai stn

As a Senior Benefits Support Services Analyst, you will be a key member of the Benefits Core Services team, responsible for delivering expert-level support in administering employee benefits for TriNet s clients and their worksite employees (WSEs). This role requires strong analytical skills, a customer-first mindset, and the ability to manage complex benefits-related queries and processes. You will collaborate with cross-functional teams globally and play a critical role in ensuring accurate and timely benefits administration. This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Key Responsibilities Process mid to high-complexity PeopleSoft benefits events, including client-level changes and employee-level impacts Provide expert-level support to internal and external clients and WSEs via phone, chat, email, or case management systems Conduct in-depth research and resolve complex benefits-related issues, escalating when necessary Analyze benefits data and system configurations to identify trends and recommend process improvements Conduct outbound calls to clients/WSEs for follow-ups or benefits renewal support Audit peer work to ensure accuracy and consistency in benefits processing Mentor and train junior team members; support onboarding and knowledge sharing Participate in special projects and act as an escalation point for complex cases Education bachelors/ masters degree; in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Experience Minimum 5 years of experience in employee benefits administration Experience in the PEO (Professional Employer Organization) industry is a strong plus Familiarity with PeopleSoft or similar HRIS platforms preferred Skills & Competencies Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communication skills Ability to handle escalations and resolve complex issues independently Analytical mindset with attention to detail Strong organizational and time management skills Ability to manage multiple priorities and meet deadlines Adaptability to changing processes and systems Excellent customer service and interpersonal skills Experience with benefits administration software/tools Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

As a Senior Benefits Support Services Analyst, you will be a key member of the Benefits Core Services team, responsible for delivering expert-level support in administering employee benefits for TriNet s clients and their worksite employees (WSEs). This role requires strong analytical skills, a customer-first mindset, and the ability to manage complex benefits-related queries and processes. You will collaborate with cross-functional teams globally and play a critical role in ensuring accurate and timely benefits administration. This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Key Responsibilities Process mid to high-complexity PeopleSoft benefits events, including client-level changes and employee-level impacts Provide expert-level support to internal and external clients and WSEs via phone, chat, email, or case management systems Conduct in-depth research and resolve complex benefits-related issues, escalating when necessary Analyze benefits data and system configurations to identify trends and recommend process improvements Conduct outbound calls to clients/WSEs for follow-ups or benefits renewal support Audit peer work to ensure accuracy and consistency in benefits processing Mentor and train junior team members; support onboarding and knowledge sharing Participate in special projects and act as an escalation point for complex cases Education bachelors/ masters degree; in Human Resources, Business Administration, or related field (preferred) Equivalent experience in benefits administration or HR operations will be considered Experience Minimum 5 years of experience in employee benefits administration Experience in the PEO (Professional Employer Organization) industry is a strong plus Familiarity with PeopleSoft or similar HRIS platforms preferred Skills & Competencies Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong verbal and written communication skills Ability to handle escalations and resolve complex issues independently Analytical mindset with attention to detail Strong organizational and time management skills Ability to manage multiple priorities and meet deadlines Adaptability to changing processes and systems Excellent customer service and interpersonal skills Experience with benefits administration software/tools Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office

As an Associate Benefits Support Services Analyst, you will support the Benefits Core Services team in delivering high-quality assistance for TriNet s employee benefits programs. This entry-level role is ideal for individuals with foundational knowledge in HR or benefits administration who are eager to grow in a global, fast-paced environment. You will assist with benefits inquiries, perform research, and support the processing of benefits events, ensuring a smooth experience for clients and worksite employees (WSEs). This role is responsible for managing a broad range of HR and benefits-related processes, including employee data updates, benefits reporting, and support for service orders and rehires. Key responsibilities span COBRA administration and compliance, FSA/HSA claims processing and adjudication, 401(k) plan support, and end-to-end Leave of Absence (LOA) management. The position involves handling escalations, coordinating with third-party vendors, ensuring data accuracy across systems, and maintaining compliance with regulatory standards. Strong attention to detail, effective communication, and the ability to manage multiple workflows are essential for success in this role. Responsibilities Respond to general benefits inquiries from clients and WSEs via phone, chat, email, or case management systems Assist in researching and resolving routine to moderately complex benefits-related tasks Support the processing of PeopleSoft benefits events under supervision Participate in outbound communication for follow-ups or benefits renewal coordination Assist in auditing and reviewing benefits data for accuracy Collaborate with team members and participate in training and knowledge-sharing sessions Qualifications Education bachelors/masters degree in Human Resources, Business Administration, or related field (preferred) Fresh graduates with relevant internships or coursework are encouraged to apply Experience 0 2 years of experience in HR operations or benefits administration Exposure to HRIS platforms like PeopleSoft is a plus Skills & Competencies Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook) Strong communication skills (written and verbal) Willingness to learn and adapt to new systems and processes Analytical thinking and attention to detail Good organizational and time management skills Customer service orientation and active listening Ability to work independently and in a team environment Work Environment: Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

Overview Analyst - Ad Operations This exciting role of an Analyst - Ad Operations requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts. About us We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together > Responsibilities This is an exciting role and would entail you to Setup and execute digital media campaigns using ad servers like Google Campaign Manager, Sizmek, Adform and Flashtalking etc. Quality review of creative to ensuring technical Specs are met and ads appear properly in the desired formats Trafficking sheet review, upload and assign creative to appropriate ads as per the trafficking sheet Execute ongoing campaign optimizations and adjustments Analyse and understand the campaign brief thoroughly before executing any requests within defined SOP’s and procedures Troubleshoot campaign delivery and tracking issues across platforms/Ad techs and proactively suggesting the appropriate solutions Effectively communicate the technical information with wider team Support team lead with day-to-day technical solutions to maintain a smooth operation and meet the respective stakeholder’s requirement. Qualifications This may be the right role for you if you have 2 to 5 years of experience in handling digital media campaigns and technical support Good understanding of ad techs like Google Campaign Manager, Ad Manager and Business Manager Good Knowledge of digital marketing life cycle Familiarity with JavaScript, Iframe & HTML tags and troubleshooting the technical issues Understanding of various third-party, fourth party and ad verification tags specifications, DoubleClick, AppNexus, DMPs and IAS etc. Good analytical skills and logical reasoning in managing daily deliverables Strong written and verbal communication.

Overview Lead - Programmatic This exciting role of a Lead - Programmatic requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts. About us We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together. Responsibilities This is an exciting role and would entail you to Successfully managing day-to-day performance of campaigns across different DSPs and related platforms Coordinate campaign executions across all regions, serving as primary point of contact with agency and platform stakeholders. Manage campaigns on Demand Side Platforms (DSPs) through optimization strategies, campaign insights, monitoring and adjusting pacing, controlling quality of inventory, troubleshooting ads and tracking tags, etc. to ensure all KPIs are met (delivery, performance, revenue goals, etc.) Working with agency team to develop best-in-class solutions based on available tech. Oversee media tracking and analytics set up and implementation. Communicates day-to-day format, screen, inventory performance to clients and agencies as needed. Understand and describe bottom-up planning, how client goals and KPI’s to platform activation strategies/tactics across the funnel. Qualifications This may be the right role for you if you have • A full-time graduate degree (Mandatory) 4 to 6 years of relevant experience in managing programmatic campaigns for large clients. Expert level knowledge of digital programmatic buying with hands-on experience using demand-side platforms. DV360/TTD/Amazon DSP experience is preferred. Working knowledge of the holistic digital landscape: video, display, social, programmatic, and marketing analytics Able to proficiently describe all possible KPIs and how they fit into the customer journey. Comfortable thinking strategically and analysing performance in a continually evolving, dynamic environment. Proficient in MS Excel and PowerPoint, with demonstrated ability to organize and consolidate multiple data sources for analysis.

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Setup and execute digital media campaigns using ad servers like Google Campaign Manager, Sizmek, Adform and Flashtalking etc. Quality review of creative to ensuring technical Specs are met and ads appear properly in the desired formats Trafficking sheet review, upload and assign creative to appropriate ads as per the trafficking sheet Execute ongoing campaign optimizations and adjustments Analyse and understand the campaign brief thoroughly before executing any requests within defined SOP’s and procedures Troubleshoot campaign delivery and tracking issues across platforms/Ad techs and proactively suggesting the appropriate solutions Effectively communicate the technical information with wider team Support team lead with day-to-day technical solutions to maintain a smooth operation and meet the respective stakeholder’s requirement. Qualifications A full-time graduate degree (Mandatory) 2 to 3 years of experience in managing digital media campaigns (Biddable/Non-Biddable) or providing technical support Good understanding of ad technologies such as Google Campaign Manager 360, Ad Manager, or Business Manager Strong grasp of the digital marketing lifecycle Familiarity with JavaScript, Iframes, HTML tags, and troubleshooting technical issues Knowledge of various specifications for third-party, fourth party, and ad verification tags, including DoubleClick, AppNexus, DMPs, and IAS, etc. Strong analytical skills and logical reasoning to manage daily deliverables Excellent written and verbal communication skills.

Overview We are an integral part of Annalect Global and Omnicom Group, one of the largest media and advertising agency holding companies in the world. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services. Our agency brands are consistently recognized as being among the world’s creative best. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Market Research, Business Support Services, Media Services, Consulting & Advisory Services. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together Responsibilities Manage campaigns on Demand Side Platforms (DSPs) through optimization strategies, campaign insights, monitoring and adjusting pacing, controlling quality of inventory, troubleshooting ads, and tracking tags, etc. to ensure all KPIs are met (delivery, performance, revenue goals, etc.) Deliver actionable audience and optimization-based insights at agreed-upon cadence. Work closely with agency teams to provide insights and recommendations that align with, or enhance, strategy/business goals Understand performance objectives and KPIs to develop successful optimization recommendations Proactively learn advanced trading and optimization techniques across all preferred platforms Strictly adhere to agreed quality and delivery timelines. Qualifications A full-time graduate degree (Mandatory) 2 to 3 years of experience in managing programmatic campaigns (e.g. Amazon DSP, DV360 or TTD Hands-on experience using DSPs to build and optimize campaigns across various inventory. Preferred experience – On Dv360/TTD/Amazon DSP General troubleshooting skills and strong attention to detail Working knowledge of digital marketing: display, video, social and marketing analytics A Team player & creative thinker with proven technical and analytical aptitude. Good with MS Excel and PowerPoint, who can demonstrate his/her ability to organize and consolidate multiple data sources for analysis.

Business Area: Support Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, were the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world s largest enterprises. Cloudera is looking for a Customer Operations Engineer who has a passion for making customers successful. You will join a team of highly skilled engineers who are responsible for delivering Clouderas support services including assistance during engineering and operations of distributed systems and mission critical response for production customers. Strong communications and troubleshooting skills are critical for success in this role. At Cloudera, our goal is to make each individual feel valued for his or her contributions to the company s mission. We are looking for smart people who want to do remarkable things. We strive to create an environment of casual intensity where people enjoy coming to work every day. Our senior management team meets regularly with the whole company to discuss strategy, successes and challenges. As a Customer Operations Engineer, you will: Ensure that critical customer issues are addressed quickly and effectively Triage, diagnose and escalate customer inquiries during their engineering and operations efforts Understand critical customer components and operations Gain an understanding of customers technical infrastructure, hardware, and products Leverage knowledge of your customers environments to assist support engineers in better serving your customers Manage the day to day interactions with the customers. Manage customer cases and maintain clear and concise case documentation Facilitate account team involvements during upgrades, patches and maintenance to customer systems Perform technical reviews and share knowledge to proactively identify and prevent issues Assisting the sales team with information about the account which supports the sales motion. Serve as the customer technical support advocate within Cloudera Present to the customer weekly. All cases, progress, and next steps. Visit customers as needed to provide exceptional customer service experience(onsite visit once a quarter). We are excited about you if you have: Determine problem resolution, document, and distribute this critical knowledge to internal and external customers 2+ years in technical account management, strategic technical support or sales engineering experience Passion for customer success and deep interest in understanding customer needs Ability/interest in project management Strong critical thinking and exceptional problem solving skills Data analysis and good data-driven decision-making skills. Collaboration skills for working across geographically dispersed functions. Outstanding written and verbal communications skills Convey complex technical scenarios in laymans terms You may also have: A minimum of 3 years experience in an enterprise support with a strong understanding of corporate account support needs and knowledge of support industry Understanding of Hadoop Ecosystem Familiarity with Cloud and Container technologies Working knowledge of Distributed file systems / Search technologies Familiarity with Data Science / Machine Learning What you can expect from us: Generous PTO Policy Support work life balance with Unplugged Days Flexible WFH Policy Mental & Physical Wellness programs Phone and Internet Reimbursement program Access to Continued Career Development Comprehensive Benefits and Competitive Packages Paid Volunteer Time Employee Resource Groups EEO/VEVRAA #VG-1

Service Coordinator with 3-4 year of experience in manufacturing industries Preparing quotation of clients as per sale team Follow-up with customers Customers query handling & conveying to relevant team Letter Drafting Repairing Machine Quotation Required Candidate profile Leads via phone, email & in-person meeting Understand inbound customer needs & enquiries & appropriate solutions Maintain detailed records of customer interactions & sales activities in the CRM system

Job Title-Engineer - Field IT Support Location- Gurgaon What you will do Field IT Engineers provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Core Responsibilities Conduct hardware installation and provide ongoing support (e. g. , PCs, tablets, mobility devices, printers, specialized devices). Provide software support and local infrastructure service support (e. g. , server, network and VOIP). Assist in identifying and capturing Enterprise and BU project demand (e. g. , planned & unplanned). Provide virtual Tech Hut services in region. Execute PC lifecycle management and perform asset management tasks as required by Corporate IT. Provide onsite Smart Hands (e. g. , support and liaison with 3rd party & internal Johnson Controls Support teams). Support Identity and Access Management requests (e. g. , provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting). Support local IT security compliance (e. g. , comms room set-up, maintenance, and access) as needed. Assist compliance teams with audit tasks. Provide satellite office support and travel for field visits, if needed. Support vendor management - working with accounts payable teams to ensure invoices are approved and paid in a timely manner. Support IT procurement as needed. Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem. Manage relationship with Corporate IT. Deliver Field IT Services in accordance with SLT s using Johnson Controls Service Management toolset. Communicate and provide updates to customers. What were looking for Required Minimum of 3 years experience in a Corporate IT environment. Associates degree or equivalent experience in an IT Support role. Preferred Previous Corporate IT Support Experience.

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions. Key Responsibilities Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool. Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer s part and updates as warranted Working knowledge of insurance policies and related processes and procedures. Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable). |the caller s situation. Ensure facilitation of first call resolution and customer satisfaction on all transactions handled. Resolve routine, complex, and unique questions/issues. Education High School

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Software Engineer Sr Consultant I implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. |They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities Participates in iteration

Meet the Team Join Ciscos Licensing Experience and Operations team, where we focus on delivering a seamless, end-to-end licensing management experience that empowers customers and partners to achieve their business outcomes. We collaborate across Cisco s ecosystem to enhance processes, address operational challenges, and innovate solutions that reduce complexity and friction in the licensing journey. Our mission is to: Drive customer-centric innovation by consolidating and solving licensing-related challenges. Collaborate across the enterprise to ensure licensing standards meet business, customer, and partner needs. Offer lifecycle management support services and self-service capabilities to reduce reliance on manual support. Your Impact As a Program Manager, you will play a critical role in ensuring the success of licensing-related initiatives. You will drive the planning, execution, and delivery of programs that address operational needs and strategic priorities. In this role, you will: Business Acceptance Testing (BAT) : Lead BAT activities for multiple projects, including test case development, data setup, and execution, ensuring quality and alignment with business goals. Program and Project Management : Plan, coordinate, and manage multiple projects or teams simultaneously, ensuring timely delivery and alignment with organizational objectives. Governance and Risk Management : Establish governance frameworks, manage program risks, and resolve interdependencies across projects. Communication and Reporting : Deliver regular updates on program progress, challenges, and results to stakeholders and leadership. Team Development : Upskill and retrain team members as needed to address evolving resource requirements. Cross-Functional Collaboration : Partner with internal teams, including Support, Regional Operations, Business Units, and IT, to align on program goals and execution. Minimum Qualifications Experience : Proven experience managing complex programs and leading Business Acceptance Testing (BAT) initiatives. Knowledge : Familiarity with Cisco s IT systems and licensing processes. Expertise in BAT processes, including test case development, data setup, and execution. A strong understanding of software development concepts and licensing tools. Skills : Proficiency with project management tools such as Jira Align and Jira Cloud. Strong organizational skills with attention to detail and the ability to multitask. Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels. Ability to lead cross-functional teams and manage interdependencies effectively. Preferred Qualifications Experience in change management and post-go-live support for large-scale programs. Expertise in risk management and governance frameworks. Analytical and documentation skills to track, communicate, and resolve issues efficiently. Responsibilities in Detail Lead Process Excellence : Manage and monitor licensing processes to ensure operational efficiency and alignment with strategic objectives. Collaborate Across Teams : Work with program teams, tool teams, and stakeholders to define business requirements and ensure process enhancements are executed seamlessly. Drive Testing and Validation : Develop and execute test cases for BAT/UAT and document results comprehensively. Support Change Management : Monitor post-production periods and provide training to ensure process adoption and alignment. Who You ll Work With You ll collaborate with a diverse set of stakeholders, including Support teams, Regional Operations, Business Units, IT development teams, and external partners, to create a best-in-class licensing experience for Cisco customers and partners. At Cisco, we re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidates hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Job Title Cluster Manager AXIS Function Sales Department AXIS Bank Relationship Reporting To (Title) Circle Head AXIS Superior s Superior (Title) Zonal Head AXIS Unit Aditya Birla Sun Life Insurance Ltd Location PAN India Business Aditya Birla Capital Date 1 st March 2024 1) Job Purpose To build and maintain strong progressive partnership with the Bank in the assigned Cluster, by supporting and contributing to bank partner s strategy, adhering to the bank s norms and agreed guidelines, achieving operational excellence thereby delivering best in class pre and post sales and support services, ensuring speed in delivery and achieving ABSLI s business targets and promoting business growth. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on Dimension Remarks 1. Manpower Spread across the dedicated Cluster 2. Branch Spread Retail 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone Job Context: Bancassurance is the insurance distribution model wherein the bank allows an insurance company to sell its products to the bank s client base. ABSLI tied up with AXIS Bank in March 2024 to sell its insurance products through the Branch Banking. Open Architecture model empowers the customers now to select their Life insurance plans from more than one insurer as per their choice at competitive prices. It also lowers chances of Mis selling, with the intervention of multiple regulators like Reserve Bank of India (RBI) and Insurance Regulatory and Development Authority of India (IRDAI). 4) Principal Accountabilities Accountability Supporting Actions Business Targets To achieve Business Targets on focused Business parameters like premium, SP/branch activisation, product mix and Persistency thereby contributing to the overall Business Growth and profitability. Build effective relationship with the bank partner and become their first preferred insurer Plan and achieve business targets through the team of FLS and SPs in the bank Ensure to increase SP Activisation and selling of greater NOPs through the Team of FLS for greater distribution of ABSLI products Ensure selling of right Product Mix as defined by the organisation to achieve overall business growth and profits. Identify and implement new business opportunities within the allocated area to enhance penetration Implement activities / programs designed at the organisational level to build great visibility, promote branding, and strengthen our relationship with the bank. Train and appraise the bank staff on ABSLI products thereby creating a mind space and easy recall for them. Ensure right method of business acquisition and absolutely 0 % mis selling Pre and Post-Sales Support and Service: To provide efficient and best in class, competitive products and services to both the Bank partner and customers Enable the Team of FLS to independently sell ABSLI products by mapping customer needs correctly Support the team of FLS on closing critical Sales call by demonstrating and mentoring them. Support and guide the FLS Team to ensure smooth functioning of the internal cross functional Teams and help them to overcome any roadblocks in policy logging and issuance Train the team of FLS to carry out end to end process of policy logging and issuance first time right to ensure speedy delivery and 0% leakage Establish efficient methods to respond to customer queries and maintain persistency levels. Enable Team to cross sell and Upsell ABSLI products as per the customer requirements Partner relationship Management: To build and strengthen the relationship with the partner bank and become their preferred partner To be equipped with Bank s product ranges and their key features along with the ABSLI products Develop a Team who can support the bank in meeting their business targets Pay regular visits to bank branches and meet bank partners. Design differential strategies to gain mindshare and product mix basis the potential of the branch Help the Bank branches to increase their overall LI pie Liaison with our Regional and Zonal Training Team and ensure periodic product training and branding within the branch for bank staff as well as FLS Team Design and launch various contests and appreciation platforms for the bank staff to achieve higher engagement People Development: To build a highly motivated and productive team. Attract, Recruit and Retain Talent in the market, ensure proper handholding and support is provided to the Team. Review and Monitor Team s performance daily, mentor the FLS in the Middle and Low Performance Bucket, encourage and motivate to do well. Co-create and implement recognition platforms in order to build a capable and motivated team within the Cluster Ensure to provide constructive and efficient feedback to the Team and boost their morale for sales To ensure performance spread in the Team, thereby creating opportunities for qualifying various R and R contests and initiatives as well as enabling team members to earn incentives and stay motivated. Focus on Business Quality and Profitability Achieve Business profitability by focusing on renewals, quality of business and managing costs Ensure achievement of profitability and persistency targets for the relationship in the designated zones Manage expenses within allowable expense gap Plan and manage the renewals and ensure adequate focus is maintained by the sales Team on persistency Ensure Business Leakage is within allowable limits. Focus and Monitor Product Mix within the Circle, to achieve Channel Targets 5) Job Purpose of Direct Reports To represent ABSLI at the designated branches and is responsible for sales performance, acquisition of new business and relationship management in the assigned area / branches. 6) Relationships (If Applicable) Internal Frequency Nature FLS (Team) Training Team Operations HR Daily As and when required Daily Regularly Reporting, Coaching, Counselling, Review their Sales Calls, etc. Discuss training and counselling needs for the Cluster and co-create interventions Collaborate for policy log in and issuance Hire, Retain, Counsel Team Members on various issues External Frequency Nature SPs Branch manager Cluster Head Regularly Regularly Regularly Connect & Encourage Relationship Building, Discuss new products and their features Collaborate to meet Business Targets, solve any issues, respond to any escalations by the bank 7) Organizational Relationships SIGN-OFF Signature Name Date

Responsibilities: * Manage customer queries via phone, email & chat * Provide timely solutions within SLA * Maintain high NPS score through effective communication * Collaborate with teams for issue escalation when necessary

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Admission Officer is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the student. Required Candidate profile An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills Fluency in comm. of English and Regional language Must have bachelor’s degree

Key Responsibilities: - Provide individual counselling sessions to students - Conduct group counselling sessions to address common concerns and provide support to multiple individuals at once - Develop and implement support programs and workshops to address specific issues or challenges facing the university community - Collaborate with other university departments and external resources to provide comprehensive support to individuals in need - Maintain accurate and confidential records of counselling sessions and assessments - Stay up-to-date on best practices in counselling and mental health support, and continually seek professional development opportunities to enhance your skills and knowledge - Act as a resource and advocate for

We are seeking an experienced Customer Support Service Engineer to join our team. The ideal candidate will provide on-site technical support to clients, troubleshoot product issues, and ensure smooth operations for our customers. Required Candidate profile Diploma in Electrical or Mechanical Engineering with 3-5 years of experience in electrical maintenance. OR-ITI Electrical certification with 6-10 years of relevant experience.

Req ID: 332537 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Practie Delivery Director to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "As a Practice Delivery Executive (PDE) for NTT DATA, you will assume a cross-functional delivery leadership role that is accountable for the end-to-end delivery of all NTT Data services. The PDE will leverage industry best practices and thought leadership with a keen focus on client transformation, delivery excellence, profitable growth, year over year cost reductions, service and projects and building high-performance teams. This role requires exceptional leadership skills, industry knowledge, a change agent mentality, and a track record of delivering complex digital IT solutions that continuously drives value for our client/s. Responsibilities: Operations: Accountable for the end-to-end delivery of all NTT Data services for a specific client Ensure NTT DATA delivers to contractual commitments Monitor the delivery quality and client satisfaction through direct interaction and relationships of key stakeholders Accountable for ensuring Crisis Management/Disaster Plans are developed and active Ensure project mitigation plans exist for yellow or red deliverables Responsible for holding Customer Governance meetings Manage Outage/Escalation/Missed SLA incidents Ensure available automation and efficiency programs are implemented and executing appropriately Ensure client improvement plans exist and are driven to increase client satisfaction Leverage automation for repetitive tasks to increase performance and quality of service delivery Deep understanding of the delivery life cycle Financials: Ensure accurate and timely revenue/cost/margin forecasts for assigned account Responsible for cost management aligned to annual operating plans and point of sale Deliver documented action plan to close gap of forecast off annual operating plan Manage account ramp-up / ramp-down resources in a timely fashion Sales Relationship: Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship risk Excellent customer relationship management at CXO levels expertise in presenting operations and strategic reviews to senior stakeholders Acts as a strategic delivery advisor to the executive leadership team Manage Sales Enablement, ensuring tight integration with delivery teams Leverage broader NTT DATA organization capabilities and resources strategically Be able to interface with the customer architecture team and senior leadership on emerging technologies, and relevance to the environment Governance: Function as main contact for client operations leadership Build and sustain effective communications with all stakeholders and cross-functional teams to maximize the customer experience Maintain awareness of global industry trends and directions and its impact on IT services Organization: Experience in organizational change management best practices Ability to solve large, enterprise problems through large, matrixed organizations Provide guidance to delivery leaders to set the proper alignment of service offerings Monitor and evaluate the individual performance of direct reports and provide feedback through coaching and the NTT DATA performance management process Coach and mentor, a large team of delivery leaders who are primary contacts for the client(s) daily operations of our services Basic Required Qualifications: Must have Delivery Leadership and Executive Level Experience 8+ years experience in IT support and production escalations inclusive of Incident response that comprises problem, defect, and change lifecycles 8+ years experience in end-to-end management of lifecycle projects using project management standards 8+ years experience managing a highly leveraged service environment ITIL Foundations v4 experience Experience in application development and support services supporting services such as: Snowflake, Salesforce and ETL migrations through Agile DevOps methodologies Digital Transformation experience leveraging A.I. to define and refine knowledge insights to deliver services Must be able to travel to client site, per client s request, as well as work across multiple time zones Highly Preferred Skills: Strong knowledge of and proven experience applying an ITIL Service Framework and implementation ITIL Foundations v4 certification preferred Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations It is highly approved to have an advanced degree in: Information Technology, Computer Science, Software Engineering, Computer Engineering or Cybersecurity"