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Fanatics E-Commerce (India) LLP logo
WMS & Supply Chain Software Support Engineer Fanatics E-Commerce (India) LLP

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Technical Support Specialist at Fanatics Commerce, you will provide direct technical support to Fulfillment & Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams. You will monitor, triage, and resolve support tickets and severity incidents with urgency, focusing on minimizing downtime and impact to operations. Additionally, you will lead root cause analysis to eliminate systemic issues and document issues, fixes, and troubleshooting procedures to build a detailed support runbook and team-wide knowledge base for recurring and high-frequency issues. Your role will involve troubleshooting and supporting critical Warehouse Manage...

Posted 6 days ago

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