36 Support Processes Jobs - Page 2

As the Software Delivery Head based in Chennai, India, you will play a pivotal role in leading the software development efforts for the Connected Selling initiative and Digi-Chem offerings across various segments. Your primary responsibility will be to ensure end-to-end software delivery, emphasizing on quality and speed of execution for both web and mobile platforms. You will oversee the entire software development lifecycle, implement industry best practices, and establish sustainable development and support processes. Additionally, you will focus on recruiting, nurturing, and motivating talent while actively engaging in detailed problem-solving as a hands-on technical leader. Collaboratio...

Join our Team About this opportunity: Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or r...

The ideal candidate for this role should possess strong communication skills both verbally and in written English. You must be self-managed, responsive, and dedicated to providing excellent customer support. Being a quick learner and proactive in developing new skills while collaborating effectively with the team is essential. You should have a sense of urgency and the ability to manage multiple work requirements to meet deadlines. Flexibility and enthusiasm to exceed given instructions to create business value are highly valued. In terms of technical skills, you should have intermediate to advanced knowledge of Power BI and solid experience in the specification, design, development, or impl...

You should have at least 5-6 years of experience in Incident/Change/Problem Management, including Java Application Support & Relational DB experience. Your role will involve managing Incidents, Major Incidents, Problems, Service requests, and Change requests using the ITIL service management framework. You will also be responsible for supporting process improvements, analyzing performance KPIs, and providing service reporting to key stakeholders. Additionally, you will play a crucial role in maintaining support processes and documentation, ensuring integration between Incident, Problem, and Change Management processes, and running the Change Control process including CAB meetings. It will be...

The Customer Value Partner position at Phenom People in Visakhapatnam, Andhra Pradesh, India, offers an exciting opportunity to join the Customer Success team. As a Customer Enablement Specialist, your primary responsibility will be to deliver exceptional customer service and support to ensure customer success. You will engage with customers, address their inquiries promptly and professionally, troubleshoot any issues they encounter, and offer effective solutions. Building strong relationships with customers, monitoring their satisfaction levels, and identifying areas for improvement will be crucial aspects of your role. Additionally, you will assist in onboarding and training customers, tra...

As a DevOps Application Support, you will be responsible for providing support for various applications in a financial firm. You should have a strong understanding of Unix/Windows systems, databases, Unix scripting, JMX, and general financial data. Your role will require multitasking abilities and the coordination of IT support activities across multiple applications. Key qualifications for this position include a minimum of 3 years of experience in supporting applications within a financial firm. You should have a proven track record in implementing and refining support processes, as well as the ability to influence different peer groups. Strong interpersonal skills and excellent verbal and...

As a Senior Customer Experience Engineer at Hevo, you will play a crucial role in ensuring customer satisfaction and enhancing their experience with our product. Hevo Data is a San Francisco/Bangalore-based company with a global presence and a strong customer base across various industries. Backed by investors like Sequoia Capital, Chiratae, and Qualgro, we are focused on enabling companies to become data-driven through our automated data pipelines. Your responsibilities will include taking full ownership of and resolving customer issues within defined SLAs. You will work independently to solve customer problems and collaborate with the Product and Engineering teams when needed. Additionally...

The Service Desk Associate acts as the first line of support for technical issues and service requests, providing essential intake, triage, and routing services across multiple capability groups. You are responsible for capturing accurate issue details, ensuring timely routing to resolver teams, and executing defined Level 1 tasks based on SOPs. In addition, you play a critical part in maintaining service quality by monitoring SLA adherence and escalating potential breaches to team leaders. This position requires excellent communication skills, strong attention to detail, and a customer-focused mindset to help maintain a high standard of IT service delivery. Key Responsibilities: Ticket Tria...

The position at Birlasoft requires a candidate with a strong understanding of Oracle EDI and Oracle OM processes. As a JDE EDI professional, you will be responsible for relating product functionality to business processes and providing implementation advice to customers to meet their specific business scenarios. You must have deep knowledge and experience in e-commerce gateway setups and processes, as well as standard Shipping processes and setups within Oracle OM. Additionally, familiarity with PO setups and processes, especially regarding supplier setups, is essential for this role. Your primary responsibilities will include collaborating with the Corp EDI team and business users to gather...

The ideal candidate should have strong experience in Oracle ASCP & GOP, having successfully completed at least one end-to-end implementation of Oracle EBS with a primary focus on ASCP/GOP. Your project experience should include implementation, rollouts, enhancements, and support. You should possess good knowledge of Supply Chain Management related business processes and Oracle configurations/functional setups, profile options, flex-fields, and functional interfaces for R12 EBS. Additionally, you should have functional experience in requirement gathering, solution designing, testing, implementation, and support processes. Your responsibilities will also include working on customizations, repo...

Job Type: Full Time Work Type: Onsite Job Description: Understand support procedures and methodologies. Monitor system health, identify issues, and perform troubleshooting on identified issues. Should be able to communicate with the customer and handle the customers stakeholders. Should be aware of the complete Incident Management process. Perform troubleshooting for SailPoint IIQ issues. Execute minor system upgrades and patches related to the product. Collaborate with other Team member (Implementation team member) for complex problem resolution. Monitor and maintain SailPoint IIQ system health and performance. Provide technical support for user issues and queries. Write and optimise SQL qu...