240 Support Process Jobs - Page 7

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Mana...

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or application...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AWS Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the s...

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of mo...

About the Job We are looking for a proactive and detail-oriented Customer Support Manager to join our fast-growing team. In this role, you will be the frontline representative of GobbleCube, managing customer communication through chat and/or phone support, ensuring a swift and effective fi rst response (FRT), and driving resolution of Level 1 issues with precision. The ideal candidate is customer-obsessed, thrives in fast-paced environments, and excels at problem-solving using a data-fi rst approach. Key Responsibilities: Own and manage the chat-based support function across key customer accounts, acting as the primary point of contact for real-time issue resolution. Ensure adherence to Fir...

Role & responsibilities SAP GRC Security Experience in Leading Team and handle multiple parallel projects Experience in Multiple Implementations Experience in ECC to S4HANA role migration Excellent Business Communication Must have knowledge on User Management Role Management and GRC ARM request processing Must have experience working in Support projects and ability to communicate with end users and directly with client managers Experience in Role development GRC Ruleset Maintenance SOD Critical Risks WorkDelegate SAP Audits for Internal and External cycles Security ITGC Audit Controls Excellent knowledge of SOX Audit issues and segregation of duties SoD issues Knowledge in SAP Fiori and S4 H...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cisco Workload Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliabili...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Responsibilities: We are looking for a passionate and technically skilled Cloud Support Engineer who brings hands-on experience in Microsoft Azure and cloud automation, with a strong grasp of programming and data engineering tools. Ideal for someone who bridges the gap between support and development. Looking for immediate joiners Need to overlap little of Canada working hours Key Responsibilities: Provide Level 2/3 support for Azure-based environments, including VMs, Logic Apps, Azure Functions, and Storage Accounts. Design and maintain automated cloud workflows using Azure Data Factory (ADF) and Databricks. Debug and resolve issues in cloud data pipelines and integration solutions. Col...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : As per Accenture Standard Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and analyze system performance, ensuri...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : NNM Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth f...

Domain: Intl. Customer Support Experience: Min. 1 Year in Voice(Intl.) Education: Grad. CTC: up to 5.75 LPA Location: Bangalore (E-city)/Pune (Hinjewadi) 24*7 shifts/WFO Cab Available contact: 9653852049(HR Gaurav)

Order Processing: Review & validate orders in SAP | Coordinate with logistics Support: Assist sales & customers | Resolve order issues System & Docs: Update SAP | Maintain records | Track & escalate delays

Job description Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Iden...

Requirement: International Technical Support (Voice) Qualification: Graduated Fresher CTC: Up to 2.5 LPA Location: Pune (Hinjewadi)/ Bangalore(E-city) 24/7 Rotational Shifts / WFO ** 2 Months of training period in Mysore

Role & responsibilities We are looking for senior SAP consultants for our global clients for different SAP modules. SAP Consultant Expertise in broader SAP functional and/or technical domains, and deep knowledge in at least one SAP module or technical area, e.g., ( ABAP / MM/SD/PP/PSA/PRA/ QM/eWM/IBP/MDM / BRIM) , Development, Architecture, etc. (knowledge in multiple modules desirable) Analyze existing business processes and recommend improvements to streamline operations, reduce costs, and enhance product. SAP ECC or S4 HANA MM/SD/PP/PSA/PRA/ QM/eWM/IBP/MDM experience working on SAP delivery engagements Proven ability to work effectively in a team environment, with experience in leading wo...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting AnalyticsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients...

Role & responsibilities Purpose of the Role This position will be responsible for delivering customer operational objectives of the organization. Providing high levels of support to network, resolving customer issues, facilitate service and spare parts sales, after-sales revenue and drive high customer satisfaction and through service network Job Responsibility 1. Customer Management: Drive customer issue resolution and escalations in a timely manner Facilitate product deliver and availability of product by ensuring training, process adherence, costs and delivery Drive customer satisfaction by monitoring feedbacks and taking corrective actions Assist in the modernization of service partners ...

3+ years of experience in Talend development, with a focus on using the Talend Management Console on Cloud for managing and deploying jobs. Strong hands-on experience with Snowflake data warehouse, including data integration and transformation. • Expertise in developing ETL/ELT workflows for data ingestion, processing, and transformation. • Experience with SQL and working with relational databases to extract and manipulate data. • Experience working in cloud environments (e.g., AWS, Azure, or GCP) with integration of cloud-based data platforms. • Strong knowledge of data integration, data quality, and performance optimization in Talend. • Ability to troubleshoot and resolve issues in data in...

Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous impr...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensur...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP TM Transportation Management Good to have skills : Application PackagingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and res...