198 Support Process Jobs - Page 5

Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous impr...

Job Title : SAP MDG Techno-Functional Consultant Experience : 8+ Years Location : PAN India (Remote/Hybrid as per project requirement) Employment Type : Full-Time Job Summary We are seeking a seasoned SAP MDG (Master Data Governance) Techno-Functional Consultant with strong expertise in both technical development and functional configuration. The ideal candidate should have experience in multiple MDG domains (like Material, Vendor, Customer, Finance) and should be capable of driving end-to-end implementations and enhancements. Key Responsibilities : Lead SAP MDG implementations and support projects across multiple domains (MDG-M, MDG-S, MDG-C, MDG-F) Understand business requirements and tran...

Job Title : SAP EWM Consultant Experience : 7+ Years Location : Hyderabad Employment Type : Full-Time Job Summary We are seeking a highly experienced SAP EWM (Extended Warehouse Management) Consultant to join our team in Hyderabad. The ideal candidate should have deep knowledge of EWM implementations, integration with other SAP modules, and strong problem-solving skills. Key Responsibilities : Lead and participate in SAP EWM implementation and support projects Analyze business requirements and translate them into SAP EWM solutions Configure and customize SAP EWM processes including inbound, outbound, internal warehouse processes, RF framework, and warehouse monitoring Integrate EWM with SAP ...

Role Overview: Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Salesforce Sales Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system per...

5+yrs experience in Development of large Java/J2EE applications Well versed with SDLC or Support processes such as incident management, problem management, Major incident process etc Sun/Oracle Certified Java/J2EE expert ITIL certification will be added advantage Must have handled complex application debugging / impact analysis / root cause analysis etc. Must have handled requirement analysis / design etc. Must have knowledge experience of change release management Extensive technical experience and development expertise in Core Java, J2EE, JSP, Servlets, Struts, Webservices, Spring, Hibernate, Java Script, JQuery and AJAX. Possess advanced knowledge of object-oriented design and development...

Job Title: D365 Senior Finance Functional Consultant Location: Hyderabad / Bengaluru Role Type: Permanent Job Type: Hybrid Role & Responsibilities: Over 8 to 12 years of relevant Dynamics AX / D365 implementation experience with Finance Background. Expertise and in-depth knowledge of the Microsoft D365 Finance application, up to date with new D365 Finance features Performed FIT GAP Assessment and created FDD Documents. Leading and managing project timelines, deliverables, and resources. Leading the design, configuration, and deployment of Finance modules in D365 F&O. Working with engagement team & client team to gather requirements, determine expectations & finalize deliverables and prepare ...

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Mana...

1 to 5 years of experience in Application Support Strong understanding of application architecture, databases (SQL), and troubleshooting techniques Familiarity with ticketing tools (JIRA, ServiceNow,BMC) Provide support to end-users when needed Required Candidate profile Provide day-to-day technical support for applications,resolve issues within defined SLAs. Hands-on experience supporting web-based applications, troubleshooting technical issues. Perks and benefits To be disclosed post interviews

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or application...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow App Engine Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and ...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AWS Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the s...

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of mo...

About the Job We are looking for a proactive and detail-oriented Customer Support Manager to join our fast-growing team. In this role, you will be the frontline representative of GobbleCube, managing customer communication through chat and/or phone support, ensuring a swift and effective fi rst response (FRT), and driving resolution of Level 1 issues with precision. The ideal candidate is customer-obsessed, thrives in fast-paced environments, and excels at problem-solving using a data-fi rst approach. Key Responsibilities: Own and manage the chat-based support function across key customer accounts, acting as the primary point of contact for real-time issue resolution. Ensure adherence to Fir...

Role & responsibilities SAP GRC Security Experience in Leading Team and handle multiple parallel projects Experience in Multiple Implementations Experience in ECC to S4HANA role migration Excellent Business Communication Must have knowledge on User Management Role Management and GRC ARM request processing Must have experience working in Support projects and ability to communicate with end users and directly with client managers Experience in Role development GRC Ruleset Maintenance SOD Critical Risks WorkDelegate SAP Audits for Internal and External cycles Security ITGC Audit Controls Excellent knowledge of SOX Audit issues and segregation of duties SoD issues Knowledge in SAP Fiori and S4 H...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cisco Workload Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot problems, ensuring system reliabili...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Job Responsibilities: We are looking for a passionate and technically skilled Cloud Support Engineer who brings hands-on experience in Microsoft Azure and cloud automation, with a strong grasp of programming and data engineering tools. Ideal for someone who bridges the gap between support and development. Looking for immediate joiners Need to overlap little of Canada working hours Key Responsibilities: Provide Level 2/3 support for Azure-based environments, including VMs, Logic Apps, Azure Functions, and Storage Accounts. Design and maintain automated cloud workflows using Azure Data Factory (ADF) and Databricks. Debug and resolve issues in cloud data pipelines and integration solutions. Col...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : As per Accenture Standard Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and analyze system performance, ensuri...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : NNM Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 yrs of minimum education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth f...

Domain: Intl. Customer Support Experience: Min. 1 Year in Voice(Intl.) Education: Grad. CTC: up to 5.75 LPA Location: Bangalore (E-city)/Pune (Hinjewadi) 24*7 shifts/WFO Cab Available contact: 9653852049(HR Gaurav)

Order Processing: Review & validate orders in SAP | Coordinate with logistics Support: Assist sales & customers | Resolve order issues System & Docs: Update SAP | Maintain records | Track & escalate delays

Job description Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Iden...