198 Support Process Jobs - Page 3

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you And were counting on your unique voice and perspective to help EY become even better, too Join us and build an exceptional experience for yourself, and a better working world for all Assistant Director Independence Risk Management Services This role requires the candidate to lead globally defined processes in GDS, built in accordance with the EY Global (EYG) Independence policies aimed towards safeguarding EY as an Independent auditor These services are provided to EY country practices across globe enabling them to take decisi...

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a bala...

Responsibilities: * Provide technical support via phone, email & chat * Manage tickets using API system * Collaborate with development team on bug fixes * Maintain high customer satisfaction ratings *Hindi Speaking is must Provident fund

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client que...

We are seeking an experienced SAP Basis Lead to oversee Basis administration activities for a global AMS (Application Management Services) engagement. The ideal candidate will have deep expertise in SAP system administration, including system monitoring, performance tuning, incident resolution, root cause analysis (RCA), patch management, upgrades, and SLA governance . This role requires working in the Mountain Time (MT) shift to align with client operations in the USA. Key Responsibilities: Lead and manage the end-to-end SAP Basis administration across the SAP landscape, including ECC, S/4HANA, PI/PO, Fiori, Solution Manager, and other components as applicable. Perform daily system monitori...

Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous impr...

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, well encourage you to fulfill your potentialto be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, well provide everything you need to doyour best work and become the best you can be. Your role Manage and maintain Active Directory users, groups, and organizational units. Deploy and configure domain controllers and ensure AD topology is optimized. Create, configure, and troubleshoot Group Policy Objects (GPOs) to enforce security and operational policies. Provide hands-on support in Windows Server envir...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

Provide first-line support to RM queries on the Omnia Dashboards, CME, CSP, AI and other Frontline applications. Action user requests by following the agreed procedures, investigate and provide resolution for all requests received on (FLHD) Frontline helpdesk. Investigate and triage RM queries on client profitability and RoRWA, including root cause diagnosis on queries made regarding CP Systems and forwarding queries to relevant teams as needed. Resolve queries related to RoRWA for source of revenue related data, source of risk weighted assets, liquidity premium, and expected loss data, and source of cost data, which require changes in the underlying systems or data. Report technical issues ...

Job Title: Remote care support Location: Tiramani & Alwarpet, Chennai (Hybrid) Employment Type: Full-time | 24/7 shift basis Working Days: Includes Sundays & Government Holidays (Compensatory off provided) About the Role: We are seeking a Health Care Virtual Assistant to support medical professionals and patients through query handling, appointment scheduling, follow-ups, and remote healthcare coordination. The ideal candidate will be proactive, empathetic, and tech-savvy, with a passion for patient care. Key Responsibilities: Respond to patient queries via phone, WhatsApp, or other platforms. Assist doctors and medical staff with scheduling and follow-ups. Manage patient records and maintai...

Your Role Develop and maintain a strategic Knowledge Management (KM) system and content repository. Support proposal creation by customizing RFP/RFI responses and integrating win themes. Collaborate with sales, bid teams, and SMEs to gather and share relevant content. Create high-impact proposals and presentations aligned with brand standards. Continuously improve bid support processes and KM practices for efficiency. Your Profile Strong communication, copywriting, editing, and proofreading abilities. Proficiency in MS Office (Word, PowerPoint, Excel), SharePoint, Drupal, HTML, Flash. Ability to manage multiple projects under tight deadlines in a fast-paced environment. Deep understanding of...

3–5 years in field operations, vendor coordination & support Lead support team Hands-on experience with broadband, networking & CCTV systems Strong team management & communication skills (Hindi & English) Flexibility to travel and work extended hours

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a bala...

8-10 years of relevant experience in process excellence, preferably within BPO, shared services, or back-office operations Strong knowledge of back-office workflows; exposure to voice support processes a plus Hands-on experience as an individual contributor in driving Six Sigma or Lean projects (Green Belt or Black Belt preferred) Proven experience in identifying operational gaps and delivering measurable improvements Excellent communication and presentation skills with the ability to influence stakeholders at various levels and foster a culture of continuous improvement and quality Strong analytical skills with expertise in tools like Excel, Power BI, or similar platforms Exposure to tools ...

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Graduate Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operation...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : MongoDB Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance,...

Job Summary: We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong understanding of SaaS-based solutions and a passion for helping customers maximize the value of the product. Key Responsibilities: Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, address...

Job Description We are looking for an Informatica PowerCenter Support Engineer with 1+ years of experience in ETL support, monitoring, and issue resolution. The candidate will be responsible for monitoring jobs, troubleshooting failures, reports, Health insurance

Job Title: Salesforce Consultant Portuguese Language Proficiency Location: Remote Job Description: We are looking for a Salesforce professional to support Since the implementation is in Portuguese , fluency in the language will be a key advantage. Key Requirements: Strong experience in Salesforce support / development / administration Proficiency in Portuguese (read, write, speak) Ability to collaborate with business users and technical teams Good communication and problem-solving skills Why Join Us? Opportunity to work with a leading global client Exposure to international project delivery Competitive compensation If you are a Salesforce expert with Portuguese language skills, we would love...

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a bala...

Position: Production Support Engineer (L2) Experience: Min 4-7 years of relevant experience Education: BE/B Tech/M Tech/MCA Role & responsibilities • Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory) • Own the overall production support for all tracks. • Capture and action the root causes for critical and fatal incidences • Crisp reporting of the metrics on weekly and monthly basis • Coordinate with all tracks for smooth functioning of applications • Reduce repetitive activities efforts by fixing issues or by automating with the help of development team • Ensure clear and prompt communication to the stakehol...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utili...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing s...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and man...