83 Support Process Jobs - Page 2

Role & responsibilities We are looking for senior SAP consultants for our global clients for different SAP modules. SAP Consultant Expertise in broader SAP functional and/or technical domains, and deep knowledge in at least one SAP module or technical area, e.g., ( ABAP / MM/SD/PP/PSA/PRA/ QM/eWM/IBP/MDM / BRIM) , Development, Architecture, etc. (knowledge in multiple modules desirable) Analyze existing business processes and recommend improvements to streamline operations, reduce costs, and enhance product. SAP ECC or S4 HANA MM/SD/PP/PSA/PRA/ QM/eWM/IBP/MDM experience working on SAP delivery engagements Proven ability to work effectively in a team environment, with experience in leading workstreams in SAP projects. Expertise in configuring functionalities across the full SAP implementation lifecycle, with a deep understanding of end-to-end process flow design In-depth knowledge of SAP architecture, tools, and technologies Experience in managing SAP projects throughout their lifecycle, from initiation to completion SAP certifications are highly desirable and considered a significant advantage Proven experience in implementing SAP Business Process Automation (BPA) solutions Delivers end-to-end technical solutions for multiple products or complex projects Establishes and maintains ongoing relationships with customers Improves operations by conducting systems analysis and recommending changes in policies and procedures. Applies new technologies in software solutions and provides recommendations to the project team. SAP security architecture, role design, user administration, and Governance, Risk and Compliance (GRC) Deep knowledge of SD-MM, MM-QM and MM-WM integration Design, develop, and implement SAP ABAP solutions on HANA and S/4HANA platforms. SAP Support Engineer Proactively monitor SAP landscapes and resolve critical production issues. Manage SAP products including NetWeaver, ECC, BI, PO, Track & Trace, BOBJ, MDM, and Enterprise Portal. Apply support packages, Java stack updates, and perform kernel upgrades to keep systems up to date. Manage backup/recovery operations and configure HA/DR (High Availability/Disaster Recovery) for SAP HANA systems. Use SAP HANA Studio and Solution Manager to monitor, optimize, and maintain system performance. Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training and production). Experienced in Migrations / Upgrades / Builds and Rollouts of All SAP components. Design, implement, and maintain CI/CD pipelines for SAP applications.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting AnalyticsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities:- Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications.- Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions.- Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly.- Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage.- Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: - Must To Have Skills: Expertise in Cloud Based Service Management Process Design.- Good To Have Skills: Experience with Reporting Analytics.- Strong understanding of system or application support processes.- Exceptional communication skills, with the ability to accurately define and interpret client issues.- Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions.- This position is based at our Bengaluru office. Qualification 15 years full time education

Role & responsibilities Purpose of the Role This position will be responsible for delivering customer operational objectives of the organization. Providing high levels of support to network, resolving customer issues, facilitate service and spare parts sales, after-sales revenue and drive high customer satisfaction and through service network Job Responsibility 1. Customer Management: Drive customer issue resolution and escalations in a timely manner Facilitate product deliver and availability of product by ensuring training, process adherence, costs and delivery Drive customer satisfaction by monitoring feedbacks and taking corrective actions Assist in the modernization of service partners to improve processes, faster turn arounds and deliver better customer experiences Formulate and assist dealer service campaigns, customer meets, feedback processes and new product introductions Drive sales and inflow with service partners through workshops and marketing activities: service campaigns and recon campaigns. Improve paid services revenue at service partners with target schemes: discount coupons, dealer-labor AMC, fitness certificate Drive the accidental business turnover through initiatives: cashless insurance tie-ups, Tata Motors Insurance, parts support Proactively follow-up on warranty and AMC repairs and ensuring all processes are followed with regards to vehicle repairs process and payments Established safety protocols in all workshops conducted. Audit all service processes to ensure compliance as per company standards Increasing silver & gold certified technicians in workshops Conduct workshop assessment report bi-annually to improve the process and infrastructure with service partners and enable grading accordingly 2. People Management: Ensure strong communication between teams to facilitate exchange of information and in order to implement change and improvements Provide trainings support to service partner on specialty tools, send mechanics to training center when needed Coordinate and execute pre-delivery inspection training Facilitate trainings of new products and tools to ensure service partners are well prepared. Desired Candidate Profile Education Bachelors Degree (B.Tech in mechanical /Automobile/Electrical Preffered) Relevant Experience: 5 7 Years Experience in Automobile Industry Skills & Competencies Problem Solving Skills Customer Driven Sales Skills Administrative Skills Interpersonal Skills Preferred candidate profile

3+ years of experience in Talend development, with a focus on using the Talend Management Console on Cloud for managing and deploying jobs. Strong hands-on experience with Snowflake data warehouse, including data integration and transformation. • Expertise in developing ETL/ELT workflows for data ingestion, processing, and transformation. • Experience with SQL and working with relational databases to extract and manipulate data. • Experience working in cloud environments (e.g., AWS, Azure, or GCP) with integration of cloud-based data platforms. • Strong knowledge of data integration, data quality, and performance optimization in Talend. • Ability to troubleshoot and resolve issues in data integration jobs and processes. • Solid understanding of data modeling concepts and best practices for building scalable data pipelines Role: ETL Production support

Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous improvement. Keeping senior stakeholders updated on project progress and outcomes. You Have: Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills Strong domain knowledge Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint You will get: Training certification on Lean Six Sigma methodologies Opportunity to work outside your current domain area Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA).

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions that enhance the overall functionality of the systems you support. Your role will be pivotal in maintaining the integrity and reliability of the applications that are essential to the organizations success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with mobile device management solutions.- Strong understanding of application support processes and methodologies.- Familiarity with troubleshooting techniques for software applications.- Experience in collaborating with cross-functional teams to resolve issues. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP TM Transportation Management Good to have skills : Application PackagingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP TM Transportation Management.- Good To Have Skills: Experience with Application Packaging.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving application issues.- Knowledge of database management systems and SQL queries.- Familiarity with ITIL framework and incident management processes. Additional Information:- This position is based at our Mumbai office. Qualification 15 years full time education

Hiring: customer support (intl. voice) Graduate freshers /min. 6 months of exp in intl. voice Location: Pune CTC: up to 2.5 LPA WFO/ 24*7 shifts Contact: 9653852049(HR Gaurav)

As an intern, you will play a key role in supporting our data operations by handling Level 1 (L1) alert monitoring for both ingestion and analytics pipelines. Youll be responsible for performing L1 troubleshooting on assigned ingestion and analytics tasks as part of our Business-As-Usual (BAU) activities. This role also involves cross-collaboration with multiple teams to ensure timely resolution of issues and maintaining the smooth functioning of data workflows. Its a great opportunity to gain hands-on experience in real-time monitoring, issue triaging, and inter-team coordination in a production environment. A Day in the life Create world class customer facing documentation which would delight and excite customers Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective Convert tacit knowledge to implicit knowledge Handling L1 alert monitoring of ingestions and analytics. Doing L1 troubleshooting for issues in assigned ingestion/analytics tasks (BAUs). Cross collaborating with other teams to get issues resolved Adhere to JIRA processes to avoid SLA breaches Analysis and resolution of Low priority customer tickets What You Need Basic knowledge of SQL and able to write to SQL queries An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done. Excellent written and verbal communication skills Comfortable to work in weekend, night and rotational shifts Preferred Skills: SQL/ ETL / Python support, Support Processes (SLAs, OLAs, Product or application support) Data Ingestion, Analytics, Power BI

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and track issues and resolutions to improve future troubleshooting efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues on macOS.- Familiarity with system monitoring tools and performance analysis.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 2 years of experience in Apple macOS Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

POSITION DESCRIPTION JOB TITLE: Apprentice, Contact Center India - Member Services DEPT Member Services (1201) LOCATION Bangalore REPORTS TO Supervisor FLSA STATUS (HR assigned) JOB CODE (HR assigned) PAY GRADE (HR assigned) DATE Reviewed/Revised Date Created POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position) The Associate Services Apprentice supports Herbalifes Vision, Mission and Values through excellent and professional customer service by assisting Associates and Customers with all business inquiries. The position is responsible for accepting inbound calls Associates and Customers. Associate Services Apprentice is also responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handle Customer calls and takes full ownership of inquiries through troubleshooting, researching, and providing proper resolution to customers. Supports the Herbalife philosophy by promoting new products, sales tools and marketing campaigns. SUPERVISORY RESPONSIBILITIES: N/A ORGANIZATIONAL RELATIONSHIPS Interacts with all levels of Associates and Customers. DETAILED RESPONSIBILITIES/DUTIES: List the expectations for each job responsibility including quality and quantity standards to which the incumbent is required to perform and receive a rating for during the Performance Appraisal. 1. Aware of and adheres to all expectations as stated in Employee Handbook and Departmental Guidelines for Associate Services. Familiar with Associate/Preferred Customers goals and business needs. 2. Proactively identifies issues and is comfortable in taking reasonable risks outside the confines of the current job. Seeks opportunities to help others and is proactive rather than reactive. 3. Proactively provides timely responses to all assigned responsibilities and requests. Actively seeks opportunity to provide feedback independently and when requested. Cooperatively organizes work assignments and accepts alterations to meet organizations needs. 4. Demonstrates empathy and understanding when following through on Associate inquiries. Pays attention to details and gathers all relevant information to ensure accurate response and effective follow-up. Demonstrates commitment to the Associate by confirming agreement of the resolution that is best for the customer. Position description - Officer Page 1 5. Actively listens to the callers questions and digest the information before responding. Uses both open-end-and close-ended questions to gain further understating of the issue at hand. Responds to the caller with confidence to reassure the caller that the information being provided is accurate. 6. Demonstrates a systematic approach when analyzing problems to find the best solution or answer. Displays competence in every situation and effectively applies knowledge and skills. Successfully navigates through various applications, reference materials and uses internal resources effectively. Understands how the issues impact the business and makes sound decisions using escalation methods to find appropriate solution. 7. Adheres to the Career manual policies and is able to accurately guide Associates to make sound business decisions. Embraces and accurately promotes company events, promotions and product campaigns. Identifies and seizes negative situations and takes appropriate actions to resolve and/or escalate them to promote positive outcome. 8. Responds to Associate needs by being available to answer incoming questions supporting First Call Resolutions for Associates. 9. Meets Quality/ATT/Hold target for all the calls handled and ensures high quality of service to associates and preferred customers. MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Skills/Education/Experience: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ 0 2 years of customer services experience Strong customer quality and results orientation skills Managing inbound and outbound calls Identifying customers needs, clarify information, research every issue and providing solutions Build sustainable relationships and engage customers by taking the extra mile Meet personal qualitative and quantitative targets Customer-oriented attitude with professionalism Good verbal, written and comprehensive skills with good command over English language Ability to adapt and learn new systems/technologies Ability to function as an individual and in a team Basic Knowledge MS Office Suite (Excel, Word and Outlook) Ability to type 40 wpm Strong customer and results orientation PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. ¢ Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers Position description - Officer Page 2 ¢ Manual dexterity required. (Check One by double clicking on the box:) Sedentary: Limited activity, no lifting, limited walking Light: Office work, some lifting, considerable walking Moderate: Mostly standing, walking, bending, frequent lifting Arduous: Heavy lifting, bending, crawling, climbing WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. ¢ ¢ The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. I have read and understand the essential functions of the job and know that other duties may be assigned and/or changed at any time Print Name Employee Signature Date Position description - Officer Page 3

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Scala programming. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Neo4j Graph Database. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: PostgreSQL. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Synapse Analytics. Experience5-8 Years.

Hiring: Customer support (In chat) Experience: min. 1 year in chat support Graduates only Location: Bangalore CTC: up to 4 LPA Contact: 9653852049 (HR gaurav)

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Good To Have Skills: Experience with IT service management tools.- Strong understanding of application support processes and methodologies.- Familiarity with database management and configuration practices.- Ability to communicate technical information clearly to non-technical stakeholders. Additional Information:- The candidate should have minimum 0-2 years of experience in Configuration Database & CI Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Graduate

Job Summary: We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong understanding of SaaS-based solutions and a passion for helping customers maximize the value of the product. Key Responsibilities: Customer Support: Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product. Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution. Collaborate with the development team to escalate and resolve complex technical issues. Manage and prioritize support tickets, ensuring prompt and professional responses. Provide expert guidance on product features and best practices, helping customers make the most out of the software. Training & Onboarding: Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system. Develop training materials, user guides, and FAQs to support customer learning and self-service. Assist in creating customized training plans based on the customer's specific needs and use cases. Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently. Customer Success & Relationship Management: Establish strong relationships with customers to ensure ongoing satisfaction and product engagement. Proactively check in with customers to ensure they are using the ERP system to its full potential. Help identify opportunities for upselling or cross-selling additional features and services based on customer needs. Collect feedback from customers on product features and report insights to the product development team. Documentation & Reporting: Maintain accurate records of customer interactions, issues, and resolutions in the CRM system. Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction). Contribute to the continuous improvement of support processes and customer satisfaction strategies. Qualifications & Skills: Bachelor's degree in Business, Information Technology, or a related field. Proven experience in a customer support or training role, preferably in a SaaS or ERP environment. Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus). Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users. Strong problem-solving skills and ability to troubleshoot software-related issues. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus. Preferred: Experience in an ERP implementation or technical support role. Familiarity with cloud computing, APIs, and integrations. Prior experience in training or conducting workshops for enterprise software users.

The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 35 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

Team Leader-Sky Serve-Customer Experience Center-Contact Centre Inbound The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 3-5 years of experience in a contact centre environment, with at least 1-2 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

About the Job: We're hiring: RTB role- Run to Bank Location Gurgaon, Bangalore, Pune, Chennai Mode of Work – Hybrid, 2 day per week Notice Period: Immediate to 30 Days Preferred Experience:2+ Years Shift work (If applicable): US and UK hours Key responsibilities: *Incident management: Diagnose and resolve production issues quickly. Escalate critical incidents as necessary *Monitoring and alerting: Monitor application alerts to ensure uptime and reliability *Root cause analysis: perform thorough analysis of issues and provide post-incident reports with corrective and preventive action plans *User Support: act as first poc for business users regarding system queries and support *Change management: Support deployment activities, participate in change control process and ensure changes are implemented with minimal support *Collaboration: work closely with development, QA and infra teams to ensure production stability and help transition new applications into production *Shift work (if applicable) :provide support on a rotating shift basis ,including evenings and weekends to support US and UK hours Skills: Bachelor’s degree is CS or IT equivalent Some experience in production support Strong trouble shooting and analytical skills Proficiency in unix/linux shell scripting, SQL and experience in ticketing tools Experience with monitoring tools Ability to work under pressure Excellent verbal and written communication Preferred: Familiarity with cloud env (AWS, Azure) Basic programming language (Java, python)

Job Title: API & Product Support Specialist Location: Noida, Sector 62 Shift: US Shift (Night Shift) Work Mode: 5 Days, Work from Office Role Description: This is a full-time on-site role for an API & Product Support Specialist located in Noida. The specialist will be responsible for providing product support, analyzing data, offering customer support, ensuring customer satisfaction, and effectively communicating with internal teams and clients. Job Description: We are seeking a skilled and dynamic Customer Support Executive to handle customer queries related to our Online Ordering product, APIs, and other associated services. The ideal candidate will have strong technical expertise combined with excellent communication skills to assist our overseas customers effectively. Key Responsibilities: • Address and resolve customer queries regarding product usage, APIs, and integrations. • Perform API testing and quality testing to ensure seamless functionality. • Troubleshoot issues related to APIs and provide solutions promptly. • Analyze and interpret data using SQL for debugging and resolution. • Collaborate with internal teams to escalate and resolve complex technical issues. • Maintain documentation and provide feedback to improve product performance. Required Skills: • Expertise in API testing, Quality testing, and SQL. • Strong understanding of APIs and related integrations. • Excellent verbal and written communication skills to interact with overseas clients . Experience: Minimum of 2 years of experience in API testing, or a similar role. Preferred Qualifications: • Experience in the hospitality sector hotel industry or food app experience is required. • Familiarity with ticketing systems and troubleshooting tools. • Prior experience working with international customers is a plus. • Good Communication Skills. Industry • Hospitality Employment Type • Full-time

Urgent hiring for the Position of Sr. telesales Executive, TC Team Leader Call to Existing customers for support and problem solving. Call to Existing Customers and Convince them for New Order. Can Handle a Team , Good Incentive. Required Candidate profile Excellent Opportunity For You To Work With India's Leading Commerce Company. Desired Skill required * Experience required 1-3 years. * Good communication skill oral & written Perks and benefits Best in the industry