97 Support Process Jobs - Page 2

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ?java cloud Kotlin 7 to 11 years 1.Java, Spring boot, Kafka, Kotlin, MongoDB, GCP Or Java, Springboot, , Kotlin, MongoDB, Cloud Or Java, Springboot, Kafka, MongoDB, GCP Cloud ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Synapse Analytics. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, ensuring world-class systems are running smoothly. Utilize exceptional communication skills to keep systems running and maintain quality standards. Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update production and development systems. Collaborate with team members to ensure smooth operations. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT operations and support processes. Experience in hardware and software troubleshooting. Knowledge of server and network configurations. Familiarity with operating system-level implementations. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

locationsIndia, Bangalore time typeFull time posted onPosted 30+ Days Ago job requisition idJR0035238 Job Title: Technical Support Engineer About Skyhigh Security Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the worlds data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on and Twitter . Role Overview: Skyhigh seeks a Technical Support Engineer for Skyhigh Security Cloud Products. You show an experience and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and grow their career providing value to customers while working with an industry leader in Security technology. Drive customer success and satisfaction by solving the complex challenges with Security- Centric Solutions. Provide a differentiated service experience with customer - relevant outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions. JobResponsibilities Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research?and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc Primary Skills: Excellent communication and customer management skills Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP). Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security Firewalls/Proxy and SIEMs Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired Good understanding of Linux/Unix Knowledge of Java and SQL is a plus Scripting language (e.g. Perl, python) is a plus Essentials: 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts . The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills. Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must. Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAASunderstandingand in-depth knowledge of Networking & Security Concepts. Should be flexible to work in shift. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Basic Section No. Of Position 1 Grade ST Level NA Organisational BUSINESS Metals BUSINESS_UNIT-1 Copper Manufacturing Dahej BUSINESS_UNIT-2 Copper Recycling Project BUSINESS_UNIT-3 Copper Recycling Project DEPARTMENT-1 Unit Projects Country India State Gujarat Worksite Pakhajan, Gujarat Industry Construction / Engineering / Cement / Metals Function Engg, Main & Utility Services Skills Skill Process Control Minimum Qualification Metallurgical & Materials Engg Graduate Dip in Material Mngmt CERTIFICATION No data available About The Role Team ManagementSupervise and lead the refractory team, including engineers, technicians, and support staff. Project ManagementManage refractory-related projects, including new installations, upgrades, and refurbishments. Maintenance and RepairsDevelop and implement maintenance schedules for refractory linings of furnace for different stages of smelting . Oversee repairs and replacements as needed. Process OptimizationMonitor and optimize refractory performance to improve efficiency and reduce downtime. improving furnace campaign life. Involvement in SOPs preparation & Implementation at shop floor Quality ControlEnsure that refractory materials and installations meet industry standards and quality requirements.Participating and leading improvement activities such as kaizen, Quality Circes etc. Planning and Budgetry controlsPrepare and manage annual budgets for refractory operations, including procurement of materials and tools. CAPEX budget planning for annual shutdown. Collating inputs for the annual R&M budget and MOC with regard to repair & maintenance expenses, operating supply of consumables etc. for refractories and anti-corrosion lining at the assigned areas. Analyzing data on refractory performance in assigned area and collating predictive maintenances well as annual shutdown requirement in coordination and relevant operating departments. Safety ComplianceEnforce safety protocols and ensure compliance with safety regulations and standards. achieving target safety index. Preparation and implementation of HIRA and JSA documents. Training and DevelopmentProvide training and development opportunities for staff to enhance skills and knowledge in refractory materials and techniques.

About The Role Associate Process Manager Roles and responsibilities: Quality Consultant- Black Belt If you have a passion for learning and thrive on working with a diverse range of processes, if you possess a tenacious spirit and are driven to persevere until goals are achieved, and if you embrace engaging with people from all walks of life, then look no further- this opportunity is tailor-made for you. Who are we? eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the worlds leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies ".read more about us on https://eclerx.com/ Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous improvement. Keeping senior stakeholders updated on project progress and outcomes. You Have: Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills Strong domain knowledge Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint You will get: Training certification on Lean Six Sigma methodologies Opportunity to work outside your current domain area Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA).

The Care Customer Technical Associate is the primary technical liaison between the customer and Nokia Care organisation for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests within Nokia. Acts as a resource having up-to-date, detailed technical knowledge of his / her designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions. You have: Strong expertise in BNG, CGNAT, Radius, Routing Protocols, MPLS, L2/L3 VPNs. Hands-on experience with Nokia CLI and platforms like 7750 SR, 7250 IXR. Solid understanding of network operations, troubleshooting, and support processes. Proven ability to manage customer relationships and provide technical guidance. Excellent analytical and problem-solving skills for complex technical issues. Strong communication skills for effective collaboration and customer engagement. It would be nice if you also had: Nokia certifications (NRS-I, NRS-II or equivalent). Experience with network management tools and CRM platforms. Provide expert-level technical support on BNG, CGNAT, Radius, Routing Protocols, MPLS, and L2/L3 VPNs, ensuring timely issue resolution and proactive network optimization. Manage customer relationships, acting as a trusted technical advisor and delivering guidance on upgrades, retrofits, outage handling, and maintenance. Utilize Nokia CLI and platform knowledge (7750 SR, 7250 IXR, etc.) to support network configurations, troubleshooting, and performance tuning. Lead and mentor technical teams, sharing knowledge, guiding professional growth, and supporting cross-functional collaboration. Develop and maintain technical documentation, including system health reports, release notes, and customer-facing materials aligned with SLAs. Collaborate with internal teams to align technical support activities with business objectives and continuous process improvements. Perform in-depth analysis of network issues, providing actionable insights and long-term solutions to enhance network reliability and performance. Support network operations and emergency management by leveraging monitoring tools, technical expertise, and structured response plans.

Role Overview: Skyhigh seeks a Technical Support Engineer for Skyhigh Security Cloud Products. You show an experience and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and grow their career providing value to customers while working with an industry leader in Security technology. Drive customer success and satisfaction by solving the complex challenges with Security- Centric Solutions. Provide a differentiated service experience with customer - relevant outcomes through integrated solutions and support. Enable Customers to operate and realize outcomes for solutions by creative solutions. Job Responsibilities: Interact with the Skyhigh Security Cloud customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research ?and troubleshooting. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues. Work closely with Support Escalation engineers to resolve critical issues Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc Primary Skills: Excellent communication and customer management skills Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP). Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security Firewalls/Proxy and SIEMs Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired Good understanding of Linux/Unix Knowledge of Java and SQL is a plus Scripting language (e.g. Perl, python) is a plus Essentials: 2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts . The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills. Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must. Sound fundamentals of TCP/IP, HTTPs,SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts. Should be flexible to work in shift.

Amgen is seeking a DTIOrganizational Effectiveness (OE) Manager focused on Training and Learning Operations within Digital, Technology and Innovation (DTI ). This role is part of the Technology Organizational Effectiveness (OE) team which is responsible for overseeing learning and performance, talent development, communications, and organizational change management for DTI. The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for executing programs that support staff development and learning. This candidate is a skilled problem solver who seeks to understand and then offers directions and solutions to problems. People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project. ? Roles & Responsibilities The OE Manager will be critical member of the Digital Upskilling & Literacy program which is a part DTI Learning and Performance strategy. Activities include Management of the Program Delivery timeline Stakeholder Engagement Creation and Execution of Communications Campaigns around Enterprise Learning Subject Matter Expert of T raining Assignment and Learning Operations processes, including LMS expertise . Management and e xecution of Training Need s Assessment Program Program Analytics & Dashboard management Participation in critical Learning & Performance initiatives Training impact assessment s for new or revised standard operating procedures Basic Qualifications and Experience Doctorate degree?OR?Masters degree and 4 years of Learning, Talent Development, and Compliance experience? OR? Bachelors degree and 6 years of Learning, Talent Development, and Compliance experience? OR? Associates degree and 8 years of Learning, Talent Development, and Compliance experience? OR? High school diploma / GED and 10 years of Learning, Talent Development, and Compliance experience? 3+ years of learning, performance, and talent development experience?? 3+ years supporting processes involving Compliance, GxP , and/or Quality Plans High emotional IQ? Must-Have Skills Strong u nderstanding of adult learning methodologies Demonstrated Program Management Skills? Skilled problem solver who seeks to understand and then offers directions and solutions to problems? Excellent oral and presentation skills; ability to negotiate, influence and persuade? Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel?? Experience in building and maintaining Power BI report s Experience developing actionable and targeted project plans? Possesses a natural curiosity for delivering innovative, state-of-the-art people focused strategies (talent and learning) that drive targeted and high-impact results? Experience working on agile teams?? Willingness to handle ambiguous and rapidly changing priorities? Professionally excels at interaction with all levels of management, staff and vendors? Good-to-Have Skills: Understands how to analyze output and measure factors of success?? Ability to create and edit modern SharePoint pages with ease? Excellent understanding of social media dynamics? Understands how to use data and analytics to develop new and revealing insights?? Workshop facilitation and training development experience Soft Skills: High emotional IQ? Excellent people and project management skills Ability to work collaboratively with cross-functional matrixed teams Ability to manage multiple priorities successfully and work on multiple projects simultaneously? High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Excellent interpersonal skills; enthusiastic, team player and self-starter; serious commitment to hard work and excellence?

Job Summary: We are seeking an ATS Implementation Specialist to lead the deployment, configuration, and optimization of our Applicant Tracking System (ATS). This role will collaborate with HR, recruitment teams, and IT to enhance workflows, automate processes, and ensure seamless system adoption. The ideal candidate will oversee data migration, provide training, and continuously improve system performance to enhance recruitment efficiency. Key Responsibilities: Oversee the end-to-end implementation, configuration, and optimization of the ATS. Collaborate with HR, recruitment teams, and IT to customize workflows, automation, and reporting features. Ensure seamless data migration from existing systems to the new ATS. Provide training and support to recruiters and hiring managers on system functionalities. Monitor system performance, troubleshoot issues, and coordinate with the ATS vendor for enhancements. Ensure compliance with recruitment processes and data security standards. Generate custom reports and analytics to improve recruitment efficiency. Continuously explore new ATS features and best practices to enhance hiring processes. Required Skills: Experience in ATS implementation, configuration, and administration (e.g., Workday, SuccessFactors, Greenhouse, iCIMS, etc.). Strong understanding of recruitment workflows, automation, and HR technology . Experience in data migration and integration with HR systems. Ability to train and support recruiters and hiring managers on ATS functionalities. Troubleshooting skills and experience in working with ATS vendors for system improvements. Knowledge of recruitment compliance and data security standards . Proficiency in generating custom reports and insights to enhance hiring efficiency. Preferred Qualifications: Bachelors or master’s degree in any field. 5 years of experience in HR technology implementation or ATS administration . Prior experience with RippleHire would be highly preferred.

Organizational Effectiveness Manager What you will do Let’s do this. Let’s change the world. In this vital role you will responsible for overseeing learning and performance, talent development, communications, and organizational change management for DTI. The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for executing programs that support staff development and learning. This candidate is a skilled problem solver who seeks to understand and then offers directions and solutions to problems. People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project. Roles & Responsibilities: The OE Manager will be critical member of the Digital Upskilling & Literacy program which is a part DTI Learning and Performance strategy. Activities include: Management of the Program Delivery timeline Stakeholder Engagement Creation and Execution of Communications Campaign Subject Matter Expert of Digital Literacy Platform Curation of content, certification program and execution oversight Program Analytics & Dashboard management Participation in critical Learning & Performance initiatives What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 4 years of Learning, Talent Development, and Compliance experience OR Bachelor’s degree and 6 years of Learning, Talent Development, and Compliance experience OR 3+ years of learning, performance, and talent development experience 3+ years supporting processes involving Compliance, GxP, and/or Quality Plans High emotional IQ Demonstrated Program Management Skills Skilled problem solver who seeks to understand and then offers directions and solutions to problems Excellent oral and presentation skills; ability to negotiate, influence and persuade Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel Experience in building and maintaining Power BI reports Experience developing actionable and targeted project plans Possesses a natural curiosity for delivering innovative, state-of-the-art people focused strategies (talent and learning) that drive targeted and high-impact results Experience working on agile teams Willingness to handle ambiguous and rapidly changing priorities Professionally excels at interaction with all levels of management, staff and vendors Preferred Qualifications: Understands how to analyze output and measure factors of success Ability to create and edit modern SharePoint pages with ease Excellent understanding of social media dynamics Understands how to use data and analytics to develop new and revealing insights Workshop facilitation and training development experience Soft Skills: High emotional IQ Excellent people and project management skills Ability to work collaboratively with cross-functional matrixed teams Ability to manage multiple priorities successfully and work on multiple projects simultaneously High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Excellent interpersonal skills; enthusiastic, team player and self-starter; serious commitment to hard work and excellence What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

? Do 1. Adhere to the terms of the global immigration policy and addressing immigration related employee queries a. Respond to employee queries on global immigration in a timely manner i. Respond to incoming calls from immigration applicants at Wipro to address concerns around turnaround time for the application etc. in line with the company policy ii. Respond to tickets raised by employees on the global immigration support platform in a professional manner iii. Adhere to the company policies and respond to employee queries around immigration in a courteous and professional manner b. Liaison with Global Immigration specialists or leads for resolving queries pertaining to legal and regulatory immigration requirements i. Take assistance from the global immigration team to close open employee queries ii. Escalate employee queries that have been open beyond the defined TAT to the global immigration support lead to drive faster resolution 2. Operational Excellence a. Compliance with Timelines and Service Level Agreements i. Comply with internal SLAs defined for the global immigration support processes ii. Strive to meet daily metrics for quality and productivity by efficiently responding to customer requests b. Process and MIS management i. Maintain an electronic log information for tracking open and closed employee queries ii. Create MIS reports showcasing status of closes viz-a-viz open employee queries

? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements

Perform backend administrative tasks, including data entry, record maintenance, and document management. Assist in the preparation and distribution of reports and documentation. Provide timely and effective support to clients via phone, email, and chat. Troubleshoot and resolve client issues, escalating when necessary. Collaborate with internal teams to ensure seamless client service. Maintain up-to-date knowledge of company products, services, and policies. Monitor and manage client accounts and ensure accurate information is maintained. Contribute to the development and improvement of support processes.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Graduate

You will be responsible for handling the software support in a product based company for customer in Canada & the US. Required Candidate profile We are looking for a candidate with excellent communication skills & understanding of software support ability to understand customer issue and resolve them in real time .Knowledge of MySQL ,SQL will be preferred . Shift Timing will be as per Canadian & US time. 2+ years of software Support experience Excellent Communication Skills Proactive and Organized Great at Team handling & customer support Night shift

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft ASP.NET Good to have skills : .NET Architecture Minimum 3 year(s) of experience is required Educational Qualification : Minimum 15 years of education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems using Microsoft ASP.NET. Your typical day will involve providing dynamic service and acting as a software detective to ensure smooth functioning of the systems. Roles & Responsibilities: Provide technical support to resolve issues within multiple components of critical business systems. Collaborate with cross-functional teams to identify and troubleshoot issues, ensuring timely resolution. Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. Participate in incident management and problem management processes, ensuring adherence to service level agreements and operational level agreements. Contribute to continuous improvement initiatives, including automation and process optimization. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft ASP.NET. Good To Have Skills:Experience with .NET Architecture. Strong understanding of application support processes and methodologies. Experience with incident management and problem management processes. Experience with technical documentation and knowledge management. Excellent analytical and problem-solving skills. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft ASP.NET. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Minimum 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Automation in Application Development, C# Programming Language, Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues, while utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing your expertise in Cloud Based Service Management Process Design. Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). Stay updated with the latest advancements in Cloud Based Service Management Process Design and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). Strong understanding of system and application support processes. Experience in identifying and resolving complex technical issues. Excellent communication skills, with the ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15 Years for full time education Graduate Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Document all technical issues and resolutions for future reference. Provide training and support to end-users on the use of Microsoft Windows Desktop Management. Professional & Technical Skills: Must To Have Skills:Experience in Microsoft Windows Desktop Management. Good To Have Skills:Experience in Desktop Transformation. Strong understanding of IT infrastructure and support processes. Experience in providing technical support to end-users. Knowledge of ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field. This position is based at our Bengaluru office. Qualifications 15 Years for full time education Graduate

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Document all technical issues and resolutions for future reference. Provide training and support to end-users on the use of Microsoft Windows Desktop Management. Professional & Technical Skills: Must To Have Skills:Experience in Microsoft Windows Desktop Management. Good To Have Skills:Experience in Desktop Transformation. Strong understanding of IT infrastructure and support processes. Experience in providing technical support to end-users. Knowledge of ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field. This position is based at our Hyderabad office. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Document all technical issues and resolutions for future reference. Provide training and support to end-users on the use of Microsoft Windows Desktop Management. Professional & Technical Skills: Must To Have Skills:Experience in Microsoft Windows Desktop Management. Good To Have Skills:Experience in Desktop Transformation. Strong understanding of IT infrastructure and support processes. Experience in providing technical support to end-users. Knowledge of ITIL processes and procedures. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field. This position is based at our Kolkata office. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, ensuring world-class systems are running smoothly. Utilize exceptional communication skills to keep systems running and maintain quality standards. Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation