198 Support Process Jobs - Page 2

Hiring Technical Support Executives with excellent communication skills and flexibility for night shifts. Minimum 6 months experience in tech support or customer service preferred. CRM knowledge, and strong troubleshooting skills required. Apply now!

Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are ut...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Project Management Office (PMO) Mobilization & Run Good to have skills : NA Minimum 2 yea...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Salesforce Sales Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system per...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AS/400 COBOL 400 (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software...

Role & responsibilities 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in...

Meet the team: Cisco is seeking a Technical Consulting Engineer in Customer Delivery, specializing in the security domain, to join a team of the industrys brightest minds developing and implementing advanced Internet security technologies. In this role, you will gain deep insight into the inner workings of Ciscos security products, particularly ISE, and collaborate closely with all elements of the service chain to deliver end-to-end secure solutions. The ideal candidate demonstrates a strong proficiency and a passion for mastering security technologies, evidenced by an ability to build upon foundational networking knowledge. As a member of the CX Support Services team, you will have the oppo...

Key Responsibilities: Provide real-time chat support to users for Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, etc.). Troubleshoot technical issues related to login problems, account access, software installation, synchronization, and connectivity. Guide users through step-by-step solutions and educate them on product features and usage. Escalate unresolved or complex issues to higher-level support or relevant departments. Maintain detailed and accurate case logs and documentation in the ticketing system (e.g., ServiceNow, Zendesk). Meet or exceed KPIs such as response time, resolution time, customer satisfaction, and chat quality. Stay updated with...

We are looking for a skilled and enthusiastic Embedded Engineer who can handle technical support and drive R&D for improvements of our games across 100+ locations in 7 countries. Must know Hindi and be proficient in writing/speaking flawless English.

Hiring for Chennai location Mandarin Language Expert qualification- Min C3 required Work location- Chennai- work from office Virtual Interview- out of station candidates who are ready to relocate can apply Immediate joiners required Fresher and experience both can apply salary up to 5.5 lpa Minimum qualification : Proficiency in Mandarin language Work in a 24*7 work environment in a customer facing calling profile Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail. Good oral and written communication skills in English Good listening and decision making skills. An ability to handle escalated issues politely and courteously to achieve a bala...

Job description Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Iden...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Azure Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve applica...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

As a RUST Support Subject Matter Expert (SME), you will be expected to have strong knowledge in Rust language with a proficient debugging and analysis skillset to effectively debug AWS Cloud based applications and integrations written in Rust. With a minimum of 5 to 7 years of support and development experience in Rust, you should possess excellent communication skills and the ability to lead customer discussions confidently. Key Responsibilities: - Utilize your strong knowledge in Rust language for debugging and analyzing AWS Cloud based applications and integrations - Lead discussions with customers effectively - Demonstrate good communication skills Qualifications Required: - Minimum 5 to...

Roles and Responsibilities Manage civil construction projects at Mumbai airport terminals, including site engineering and supervision. Oversee building construction activities, ensuring compliance with safety standards and project timelines. Coordinate with architects, engineers, contractors, and other stakeholders to resolve issues and ensure successful project execution. Conduct regular site visits to monitor progress, identify potential problems, and implement corrective actions as needed. Ensure adherence to company policies, procedures, and regulatory requirements throughout the project lifecycle.

Role & responsibilities: 1. Daily Check the production log book for break downs / communication update 2. Maintain all Maintenance related records 3. Attend breakdowns calls immediately as communicated by production team 4. Co-ordinate with external agencies for AMCs, Service calls, Testing . etc 5. Update the machine spares inventory 6. Receive and check the spares as per order list 7. Support Production/ Maintenance team / machine setups Requirements: 1. Bachelors degree in Mechanical engineering 2. 5+ Years Maintenance engineer experience 3. Proven Work experience as maintenance engineer 4. Understanding of safety and equipment procedures 5. Ability to work with heavy equipment

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : Microsoft Intune, NEXThinkMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an End user computing support engineer, you will serve as the vital link between clients and our systems or applications. Yo...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 2 year(s) ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analy...

IBM App Connect Support Engineer (U3 Offshore) Role: IBM App Connect Support Engineer Band: U3 (4-7 years of experience) Location : Mumbai is first priority then Pune, Hyderabad, Chennai & Noida. Job Description: Minimum 4 years of experience in IBM Integration Technologies with expertise in IBM App Connect Enterprise (ACE) or IBM Integration Bus (IIB) IBM API Connect Enterprise & IBM Data Power (Must) Strong understanding of integration concepts and technologies . Hands-on experience in developing , deploying , and supporting integration solutions using IBM App Connect. Proficient in message formats such as JSON , XML , and CSV . Knowledge of integration protocols like HTTP , JMS , and MQ ....

IBM App Connect Support Engineer (U3 Offshore) Role: IBM App Connect Support Engineer Band: U3 (4-7 years of experience) Location : Mumbai is first priority then Pune, Hyderabad, Chennai & Noida. Job Description: Minimum 4 years of experience in IBM Integration Technologies with expertise in IBM App Connect Enterprise (ACE) or IBM Integration Bus (IIB) IBM API Connect Enterprise & IBM Data Power (Must) Strong understanding of integration concepts and technologies . Hands-on experience in developing , deploying , and supporting integration solutions using IBM App Connect. Proficient in message formats such as JSON , XML , and CSV . Knowledge of integration protocols like HTTP , JMS , and MQ ....

Looking for a skilled Senior ABAP Consultant with 10-15 years of experience to join our team. The ideal candidate will have expertise in designing, developing, and implementing SAP solutions using traditional ABAP development. Roles and Responsibility Design, develop, and implement SAP solutions using traditional ABAP development. Create workflows, reports, interfaces, conversions, enhancements, and forms using WRICEFs. Modify and enhance SAP standard programs using the ABAP programming language and the SAP enhancement framework. Utilize Data dictionary objects, Reports, Module Pool programming, BADIs, User Exits, Enhancements, BAPIs, RFCs, SAPScript, Conversions, Interfaces, and other relev...

8+ years of experience in .NET Framework like C#.Net/ ASP.Net, ADO.Net, HTML, CSS, JavaScript/jQuery. 2-4 years of experience in React JS, Node JS, Angular JS, MVC, Web API/Entity Framework. Good to have experience in HRMS product. Effectively plan and maintain the product lifecycle from concept through to delivery. Define the Order Management product strategy and communicate product roadmaps. Discuss and analyze customer requirements and owning the management of requirements back into the roadmap. Scope features and requirements into appropriate product releases within customers demands and timeframes. Create maintain release project plans along with Order Management Product Owners to under...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they u...