97 Support Process Jobs

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : Mainframe DevOpsMinimum 7.5 year(s) of experience is required Educational Qualification : Bachelor of Computer Engineering ScienceBachelor of Science IT specialization Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving complex issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure efficient functioning of critical business systems.- Identify and resolve issues within multiple components of applications.- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.- Provide technical support to end-users and address their queries and concerns. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS, Mainframe DevOps.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving complex technical issues.- Knowledge of scripting languages such as JCL and REXX.- Familiarity with mainframe technologies and tools.- Good To Have Skills: Experience with Agile methodologies.- Experience in implementing DevOps practices in a mainframe environment.- Knowledge of CI/CD pipelines and automation tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM z/OS.- This position is based at our Bengaluru office.- A Bachelor of Computer Engineering Science or Bachelor of Science IT specialization is required. Qualification Bachelor of Computer Engineering ScienceBachelor of Science IT specialization

What you will do In this vital role you will be a part of the Technology Organizational Effectiveness (OE) team which is responsible for overseeing learning and performance, talent development, communications, and organizational change management. The ideal candidate for this role will be an evangelist for learning and performance with a high emotional IQ and a thirst for implementing programs that support learning and staff development. This candidate will support the implementation of key Training and Staff Development programs with the ability to complete a variety of tasks. People are at the heart of what we do, and the OE team works to enable the Digital, Technology and Innovation (DTI) function so that its people are positioned to learn, grow, and improve. The OE team drives growth and promotes continual learning across the DTI organization. The OE team uses people-focused approaches to introduce new initiatives and technical solutions to staff in DTI and across the company. With experienced change practitioners, communications professionals, learning specialists, and talent architects, the OE team works together to bring the right solutions to each project. Roles & Responsibilities: The OE Senior Associate will be critical member of the Digital Upskilling & Literacy program which is a part Technology Learning and Performance strategy. Activities include: Deliver on Program tasks within established timelines. Customer Engagement Execution of Communications Campaign Domain Expert of Digital Literacy Platform Support Curation of content and execution of certification programs Support the maintenance of Program Analytics & Dashboards Participation in critical Learning & Performance initiatives What we expect of you We are all different, yet we all use our unique contributions to serve patients. Masters degree and 1 to 3 years of Learning, Talent Development, and Compliance experience OR Bachelors degree and 3 to 5 years of Learning, Talent Development, and Compliance experience OR Diploma and 7 to 9 years of Learning, Talent Development, and Compliance experience 3+ years of learning, performance, and talent development experience 3+ years supporting processes involving Compliance, GxP, and/or Quality Plans High emotional IQ Preferred Qualifications: Must-Have Skills: Demonstrated Program implementation skills Participate in problem solving, understand program needs, and support implementation of solutions to problems Excellent oral and presentation skills; ability to negotiate, influence and persuade Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel Experience in building and maintaining Power BI reports Experience developing actionable and targeted project plans Possesses a natural curiosity for delivering innovative, powerful people focused strategies (talent and learning) that drive targeted and high-impact results Experience working on agile teams Willingness to handle ambiguous and constantly evolving priorities Professionally excels at interaction with all levels of management, staff and vendors Good-to-Have Skills: Understands how to analyze output and measure factors of success Ability to create and edit modern SharePoint pages with ease Solid understanding of social media dynamics Understands how to use data and analytics to develop new and revealing insights Soft Skills: High emotional IQ Excellent people and project management skills Ability to work closely with multi-functional matrixed teams Ability to manage multiple priorities successfully and work on multiple projects simultaneously High degree of initiative and self-motivation Team-oriented, with a focus on achieving team goals Excellent social skills; enthusiastic, great teammate and self-starter; serious commitment to hard work and excellence

Worked on asset framework and event frames extensively hands on OSIsoft PI System Installation, Implementation, Upgrade and Configuration Good knowledge and Experience Over the OSIsoft PI-Historian (ProcessBook, DataLink, PI PI Interface, Alarms) Install and configure PI OPC Interfaces with failover, Configure PI buffer Subsystem (upgrade and Design) Pi Vision Servers administration, Pi Web API Administration and implementation, PI Data link, PI Process book, PI Vision page development, support and administration Compliance Activities Experience with OPC tag configurations and PI client configuration Good Exposure to customizing applications using PI SDK, PI AF SDK, Visual Studio .NET, Angular and SQL(Ver. 1.04/28-Jan-2018) Good hands-on experience on OSI PI System administration activities or any other data access services Maintain and develop documentation, procedures to assist Support / Maintenance and meet compliance position. Creation/updating of SOPs for Support process. Working knowledge of MS SQL Server and/or Oracle. Location : Pan India

Job Information Job Opening ID ZR_1921_JOB Date Opened 06/05/2023 Industry Technology Job Type Work Experience 2-4 years Job Title OSI PI City Chennai Province Tamil Nadu Country India Postal Code 600089 Number of Positions 5 Worked on asset framework and event frames extensively hands on OSIsoft PI System Installation, Implementation, Upgrade and Configuration Good knowledge and Experience Over the OSIsoft PI-Historian (ProcessBook, DataLink, PI PI Interface, Alarms) Install and configure PI OPC Interfaces with failover, Configure PI buffer Subsystem (upgrade and Design) Pi Vision Servers administration, Pi Web API Administration and implementation, PI Data link, PI Process book, PI Vision page development, support and administration Compliance Activities Experience with OPC tag configurations and PI client configuration Good Exposure to customizing applications using PI SDK, PI AF SDK, Visual Studio .NET, Angular and SQL Function/ Name Sub Function Name Name of Process> (Ver. 1.04/28-Jan-2018) Good hands-on experience on OSI PI System administration activities or any other data access services Maintain and develop documentation, procedures to assist Support / Maintenance and meet compliance position. Creation/updating of SOPs for Support process. Working knowledge of MS SQL Server and/or Oracle.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate15 years full time educationweekend rotational shifts included Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for Microsoft Windows Desktop Management and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for Microsoft Windows Desktop Management and resolve any issues that arise. Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. Ensure smooth functioning of the systems by monitoring and maintaining the infrastructure. Document all technical issues and resolutions for future reference. Provide training and support to end-users on Microsoft Windows Desktop Management. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of IT infrastructure and support processes. Experience with monitoring and maintaining critical business systems. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Graduate 15 years full time education weekend rotational shifts included

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :NNM Tools Administration Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :15 yrs of minimum education Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in NNM Tools Administration to accurately define and resolve client issues. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, using your expertise in NNM Tools Administration to troubleshoot and resolve issues. Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring timely and effective solutions. Stay updated with the latest advancements in NNM Tools Administration and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in NNM Tools Administration. Good To Have Skills:Knowledge of related technologies such as network management and monitoring tools. Strong understanding of IT operations and support processes. Experience in troubleshooting and resolving complex technical issues. Excellent communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams. Additional Information: The candidate should have a minimum of 2 years of experience in NNM Tools Administration. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications 15 yrs of minimum education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. Interface with clients to ensure world-class systems are running smoothly. Design and interpret resolutions based on deep product knowledge. Maintain exceptional communication skills to ensure quality service delivery. 24x7 Rotational Shift Voice Process Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Knowledge of ITIL framework, experience with ticketing systems. Strong understanding of technical support processes and procedures. Experience with troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional technical support. This position is based at our Bengaluru office. Qualifications Bachelors Degree or Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

You will be a vital member of the Technology Organizational Effectiveness (OE) team, which champions learning, performance, talent development, communications, and organizational change management within the Digital, Technology, and Innovation (DTI) function. As a passionate advocate for learning and staff development, you will help implement programs that empower people to grow and thrive. The OE team drives continuous growth and learning by introducing people-centric initiatives and technical solutions to support DTI and broader company objectives. Your contributions will support Digital Upskilling & Literacy programs as part of the Technology Learning and Performance strategy, helping to ensure that staff are equipped to succeed in a rapidly evolving digital landscape. Key Roles & Responsibilities Execute program tasks within agreed timelines and deliverables. Engage effectively with customers and stakeholders to understand and address their needs. Manage communications campaigns to promote program adoption and awareness. Serve as a domain expert on the Digital Literacy platform. Assist with curating content and coordinating certification program execution. Maintain program analytics and dashboards to track progress and outcomes. Participate in key learning and performance initiatives to continuously improve program impact. What We Expect From You Master's degree with 1 to 3 years of relevant experience OR Bachelor's degree with 3 to 5 years of relevant experience OR Diploma with 7 to 9 years of relevant experience in Learning, Talent Development, and Compliance. Minimum 3 years experience in learning, performance, and talent development. Experience supporting processes involving Compliance, GxP, and/or Quality Plans. High emotional intelligence and strong interpersonal skills. Must-Have Skills Proven program implementation and problem-solving abilities. Ability to identify program needs and support solution development. Excellent oral communication, presentation, negotiation, and influencing skills. Proficiency with Microsoft Office tools, especially Word, PowerPoint, and Excel. Experience building and maintaining Power BI reports and dashboards. Skilled in developing actionable, targeted project plans. Passionate about delivering innovative, people-focused talent and learning strategies. Experience working in agile teams and adapting to changing priorities. Comfortable collaborating across all levels of management, staff, and vendors. Good-to-Have Skills Experience analyzing program output and measuring success factors. Ability to create and edit modern SharePoint pages. Understanding of social media dynamics and their impact. Ability to leverage data and analytics for insightful decision-making. Soft Skills High emotional intelligence. Strong people and project management capabilities. Ability to work collaboratively with multi-functional, matrixed teams. Excellent multitasking skills; capable of managing multiple projects simultaneously. Self-motivated with a high degree of initiative. Team player focused on collective success. Enthusiastic, proactive, and committed to excellence.

The OE Senior Associate will be a critical member of the Learning Operations program, which is part of the Technology Learning and Performance strategy. Activities Include Deliver on Program tasks within established timelines. Customer Engagement. Execution of Communications Campaign. Serve as a Domain Expert of Learning Operations Processes. Support the maintenance of Program Analytics & Dashboards. Participation in critical Learning & Performance initiatives. What We Expect of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Master's degree with 1 to 3 years of Learning, Talent Development, and Compliance experience OR Bachelor's degree with 3 to 5 years of Learning, Talent Development, and Compliance experience OR Diploma with 7 to 9 years of Learning, Talent Development, and Compliance experience 3+ years of learning, performance, and talent development experience. 3+ years supporting processes involving Compliance, GxP, and/or Quality Plans. High emotional IQ. Preferred Qualifications Must-Have Skills Demonstrated Program implementation skills. Participate in problem solving, understand program needs, and support implementation of solutions. Excellent oral and presentation skills; ability to negotiate, influence, and persuade. Excellent with the Microsoft Office toolset, particularly Word, PowerPoint, Excel. Experience in building and maintaining Power BI reports. Experience developing actionable and targeted project plans. Possesses a natural curiosity for delivering innovative, powerful people-focused strategies (talent and learning) that drive targeted and high-impact results. Experience working on agile teams. Willingness to handle ambiguous and rapidly changing priorities. Professionally excels at interaction with all levels of management, staff, and vendors. Good-to-Have Skills Understands how to analyze output and measure factors of success. Ability to create and edit modern SharePoint pages with ease. Solid understanding of social media dynamics. Understands how to use data and analytics to develop new and revealing insights. Soft Skills High emotional IQ. Excellent people and project management skills. Ability to work cross-functionally with multi-functional matrixed teams. Ability to manage multiple priorities successfully and work on multiple projects simultaneously. High degree of initiative and self-motivation. Team-oriented, with a focus on achieving team goals. Good interpersonal skills; enthusiastic, great teammate, and self-starter; serious commitment to hard work and excellence.

Role & responsibilities MS Dynamics 365 F&O Finance Functional In-depth expertise with Finance Modules & Configuration and Customization with experience in implementation Very Strong knowledge in Localizations, Compliance and Regulatory Standards, Budgeting and Forecasting Very Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable Excellent and deep-rooted knowledge in Budgeting, Forecasting & Fixed Asset Management

Job Title: D365 Senior Finance Functional Consultant Location: Onsite Hyderabad / Bengaluru Job Description: We are seeking a highly experienced Microsoft Dynamics 365 Finance Functional Consultant with deep expertise in AX2009 / AX2012 / D365 F&O implementations. The ideal candidate will have a strong command of core finance modules, localization compliance, and financial processes, and will play a key role in delivering high-impact finance solutions to enterprise clients. Role & Responsibilities: 8+ years of experience in D365 Finance Functional Consulting across multiple implementations. Strong expertise in Finance modules – General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Budgeting, Forecasting, and Fixed Asset Management. Hands-on experience with Localization , Compliance , and Regulatory standards across various geographies. Proven ability to gather business requirements, lead Fit-Gap analysis , and configure finance processes as per client needs. Experience preparing documentation including FDDs , test scenarios , and training materials . Strong understanding of inter-module integrations such as SCM, Projects, and Reporting. Ability to conduct training sessions , UAT support , and go-live readiness . Excellent communication and stakeholder management skills. Willingness to work from the customer’s onsite location in Hyderabad or Bengaluru.

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional technical support to clients, utilizing your deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide exceptional technical support to clients, utilizing deep product knowledge to accurately define and resolve issues. Interface with clients to ensure world-class systems are running smoothly. Design and interpret resolutions based on deep product knowledge. Maintain exceptional communication skills to ensure quality service delivery. 24x7 Rotational Shift Voice Process Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Knowledge of ITIL framework, experience with ticketing systems. Strong understanding of technical support processes and procedures. Experience with troubleshooting and problem-solving. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering exceptional technical support. This position is based at our Bengaluru office. Qualifications Bachelors Degree or Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, ensuring world-class systems are running smoothly. Utilize exceptional communication skills to keep systems running and maintain quality standards. Collaborate with cross-functional teams to resolve complex issues and ensure client satisfaction. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting Analytics Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications. Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions. Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage. Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Experience with Reporting Analytics. Strong understanding of system or application support processes. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information: The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Position Overview: We are seeking an experienced Technology Support Lead specializing in IT Production Support with a strong background in Coding standards. The ideal candidate will possess a deep understanding of production environments and demonstrate proficiency in managing and optimizing IT systems and applications. Responsibilities: • Lead and manage the IT production support team to ensure the stability and performance of all production systems. • Oversee the monitoring, troubleshooting, and resolution of production issues, ensuring minimal downtime and impact on business operations. • Develop and implement best practices for incident management, problem resolution, and change management processes. • Collaborate with development teams to ensure seamless deployment of new applications and updates, to support systems built on various technologies and frameworks. • Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence. • Maintain comprehensive documentation of support processes, system configurations, and incident reports. • Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement. • Stay updated with emerging technologies and industry trends to enhance the efficiency and effectiveness of production support services. Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • Over all 8 – 12 years of experience in software development and 5+ years of experience in IT production support, with at least 2 years in a leadership role. • Strong proficiency in programming languages like Java, Java EE, Python and scripting. • In-depth knowledge of production support processes, including incident management, change management, and root cause analysis. • Experience with monitoring tools and technologies used in production environments. • Excellent problem-solving skills and the ability to work under pressure to resolve critical issues. • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. • Familiarity with ITIL or other IT service management frameworks is preferred. Preferred Skills: • Experience with cloud platforms such as AWS. • Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes. • Understanding of database management systems and SQL. • Certifications in IT service management or related areas. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to cutting-edge technologies and tools. • Recognition and rewards for outstanding performance.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Ariba Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Ariba.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues.- Familiarity with system integration and data flow management.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in SAP Ariba.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for candidate for Java Backend role, Mumbai Client Location: Kurla, Mumbai Work Mode: Work from office Skillsets: Core Java, Spring Boot, Oracle Database, Spring Boot, Java 8, Hibernate, Collection, Support, Production Support. Candidate is ready to work on Support + Development role (Max- Support role).

Please refer to the below link details for detailed JD. If you are interested, kindly submit your application through the website link provided below for the next steps. Link:: https://www.jobs.global.fujitsu.com/job/IISJBOSS-Server-Support-Associate-Technical-Services-Engineer-1679/1679-en_US/

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together We are looking for an Associate Manager Data Analyst in NICE Reporting. He/ She will be working for BI & Claims reporting and will be responsible for PowerBI, dashboard development and help us drive in automation support using Python and Azure. Provide delivery and operational support in BI & Claims reporting. The selected individual He / She will be working on producing reports and developing dashboards in PowerBI for NICE/BI and Claims reporting and on migrating existing Manual reports to PowerBI/ as part of modernization exercise. You will work closely with external and internal stakeholders, development and build data processing solutions, solve problems, and ad hock support resolve issues. Primary Responsibilities Develop end-to-end dashboards by gathering business requirements in an iterative/agile model Collaborate with cross-functional teams and project managers from design to implementation, monitoring, and maintenance Design business analysis and data migration for departmental use Maintain and update dashboards to ensure accuracy Regularly review data reports to identify and resolve errors Analyze and collect data for various business reports and build data models in Azure and pipelines using Azure Data Factory Create insightful business reports and communicate results Coordinate with supervisors/clients and manage daily activities of business support and technical teams Build business intelligence tools, conduct analysis to identify patterns and trends, and ensure data quality using tools like Power BI, Alteryx, Python Analyze large datasets to extract meaningful insights and trends using Python and data science techniques Partner with stakeholders to understand data requirements and develop tools/models such as segmentation, dashboards, data visualizations, decision aids, and business case analysis Analyze and document requirements, evaluate, and build effective solutions Query data sources for analyses, detailed data profiling, and reporting Research complex functional data/analytical issues Perform source system analysis and gap analysis between source and target systems Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor’s degree or master’s in engineering with experience in Data Visualization, Data engineering and Data Science 8+ years of relevant industry experience (Healthcare preferred) Experience developing Power BI dashboards and transitioning work. Experience in requirements gathering and data warehousing systems analysis. Proficient in designing, developing scalable data pipelines, optimizing data storage solutions, and ensuring data security for cloud applications and services using Azure technologies Proficient in SQL, Power BI, Python and Machine learning Solid understanding of AI, machine learning, and solid knowledge of Python programming, including libraries for data analysis (e.g., Pandas, NumPy) and machine learning (e.g., scikit-learn, TensorFlow, Keras) Solid verbal and written communication skills to effectively collaborate with team members and stakeholders Solid skills in process support, automation, and business insights Ability to organize data, recognize trends, and develop innovative approaches Analytical skills for data-driven report development and excellent critical thinking and attention to detail At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Perform backend administrative tasks, including data entry, record maintenance, and document management. Assist in the preparation and distribution of reports and documentation. Provide timely and effective support to clients via phone, email, and chat. Troubleshoot and resolve client issues, escalating when necessary. Collaborate with internal teams to ensure seamless client service. Maintain up-to-date knowledge of company products, services, and policies. Monitor and manage client accounts and ensure accurate information is maintained. Contribute to the development and improvement of support processes.

BM App Connect Support Engineer (U2 Offshore) Role: IBM App Connect Support Engineer Band: U2 (3-5 years of experience) Job Description: Minimum 3 years of experience in IBM Integration Technologies with expertise in IBM App Connect Enterprise (ACE) or IBM Integration Bus (IIB) . Strong understanding of integration concepts and technologies . Hands-on experience in developing , deploying , and supporting integration solutions using IBM App Connect. Proficient in message formats such as JSON , XML , and CSV . Knowledge of integration protocols like HTTP , JMS , and MQ . Experience in developing message flows, transformations, and mappings using ACE Toolkit or other development tools. Working knowledge of ESQL for implementing business logic and data transformations. Responsible for monitoring, troubleshooting, and resolving production issues in a timely manner. Able to create and maintain message models and schemas for consistent integration design. Experience in MQ distributed and clusters setup and its configuration Knowledge in Pub-sub messaging Experience in setting up Security (SSL/Signing/Encryption) in IIB and MQ. In order to process your profile at the earliest please share the following asap Mention Experience in each technology of mandatory skillset ( skills - no.of yr exp) Updated Profile in word format Total Years of Exp Relevant Years of Exp as per JD Notice Period Current CTC ( Fixed + Variable ) Expected CTC Pan card Number Work Location preference send to whole information details to my mail id: tarun.k@talent21.in Looking forward to hear back at the earliest so that we can process your profile with Tech Mahindra If you are interested in the above opportunity, please Ping me out. we are Happy to discuss with you. Thank you.

Key Responsibilities: Implement, configure, and support SAP FICO modules, including General Ledger Accounting (G/L), Accounts Payable (A/P), Accounts Receivable (A/R), and Asset Accounting. Work on full-cycle implementations and support projects, ensuring seamless business processes. Configure and optimize Electronic Banking Statements (EBS), Lockbox, and international taxation requirements. Integrate SAP FI with other SAP modules such as MM, HR, PP, and PM. Perform system migration from Classic GL to New GL, ensuring accuracy and efficiency. Troubleshoot and resolve issues related to SAP FICO functionalities. Collaborate with stakeholders to understand business requirements and translate them into system solutions. Provide user training and documentation support to enhance system adoption. Required Skills & Qualifications: 6-12 years of experience in SAP FICO support, implementation, or consulting. Expertise in at least one of the FI/CO modules: General Ledger, Asset Accounting, Accounts Payable, Accounts Receivable, Cost Accounting, Profit Center Accounting, or Product Costing. Minimum of 4 years of hands-on experience in full-cycle implementations. Strong knowledge of financial integration with SAP MM, HR, PP, and PM modules. Experience with Electronic Banking Statements (EBS), Lockbox processing, and international taxation. Ability to work in complex business environments with multiple stakeholders. Excellent communication skills and ability to work in a team-oriented setting. Preferred Qualifications: SAP S/4HANA Finance experience. Good to have SAP FI/CO Certification Experience in financial reporting and SAP FICO customization. Soft Skills: Strong problem-solving and analytical skills. Excellent collaboration and stakeholder management abilities. Adaptability to changing business requirements and priorities.