34 Support Management Jobs - Page 2

The Assistant Machine Operator supports the Machine Operator in the operation and maintenance of UV and 1 over 1 perfecting printing machines. This role plays a vital part in ensuring smooth production by assisting with machine setups, monitoring print quality, maintaining operational efficiency, and performing routine maintenance tasks. Key Responsibilities: Machine Support: Assist the Machine Operator with the setup, operation, and monitoring of UV or 1 over 1 perfecting printing machines. Help load materials and check machine settings to ensure proper alignment during the printing process. Support the operator in ensuring the printing process runs smoothly and efficiently. Quality Assurance: Monitor print quality during production and notify the Machine Operator of any defects or inconsistencies. Assist with adjustments and calibrations to ensure high-quality prints. Ensure that printed materials meet required quality standards. Maintenance & Cleanliness: Assist in routine cleaning of printing machines and equipment to ensure proper maintenance. Help troubleshoot minor issues with machinery and notify the supervisor if any major problems arise. Ensure that the work area and equipment are kept clean and well-maintained. Production Assistance: Support the machine operator by ensuring that materials are stocked and ready for upcoming production runs. Ensure smooth transitions between different jobs, including the loading and unloading of printed materials. Help manage workflow to ensure efficiency and meet production deadlines. Safety & Compliance: Follow all safety protocols and procedures to maintain a safe working environment. Ensure that UV inks and other materials are handled safely and according to established safety standards. Maintain awareness of workplace hazards and contribute to a culture of safety. Skills & Qualifications: Educational Requirements: High school diploma or equivalent. Additional certifications or training in printing processes or UV technology is a plus. Experience: Prior experience in a printing environment is preferred but not required. Familiarity with UV or 1 over 1 perfecting printing processes is a plus. Technical Skills: Basic knowledge of machine operation and print quality monitoring. Ability to assist with troubleshooting and perform routine maintenance tasks. Familiarity with UV ink systems and printing materials. Soft Skills: Strong attention to detail and willingness to learn. Ability to work well in a team and take direction. Good communication skills and a proactive attitude toward problem-solving.

The Candidate will be responsible for handling office administration, correspondence with society and external stakeholders, and ensuring smooth operations Role requires excellent communication skills & experience in the construction industry.

About The Role : Title: Sales Excellence COE Avanade Online Tools & Reporting Associate Manager Role (Job Profile):Analytics and Modeling Associate Manager Management Level:Associate Manager (ML8) We are: Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence. You are: A builder at heart curious about new tools and their usefulness, eager to create prototypes, and adaptable to changing paths. You enjoy sharing your experiments with a small team and are responsive to the needs of your clients. The work: The Center of Excellence (COE) enables Sales Excellence to deliver best-in-class offerings to Accenture leaders, practitioners, and sales teams. As a member of the COE Avanade Analytics team, you will develop and enhance analytical models and reporting tools that provide insights on underlying trends and key drivers of the business. You will: Assess potential systems issues and bugs in MS Dynamics, Power BI dashboards, and Anaplan. Collaborate with the Analytics COE, CIO DevOps, Avanade sales support and other end users to prioritize enhancement requests and resolve open issues. Ensure high quality across dashboard tools. Work with Sales Excellence COE members, CIO DevOps and Avanade sales support to standardize dashboard tools. Assist with data visualization and introduce infographics in reporting dashboards to facilitate storytelling. Qualifications Heres what you need: Bachelors degree or equivalent experience in information systems, analytics or similar field Excellent oral and written communication in English At least 8+ years of experience doing data analytics work, which may include: Advanced proficiency in MS Dynamics or Power BI Data visualization for sales, pricing, finance and related functions Deep understanding of sales and finance concepts Intermediate proficiency in defining and using performance metrics. Curiosity, creativity, a collaborative attitude, and attention to detail. Ability to explain technical information to senior, non-technical users. Ability to work remotely with minimal supervision in a global environment. Extra credit if you have: Masters degree in analytics or similar field. Ability to prioritize workload and manage downstream stakeholders. Experience with Microsoft Excel. People management experience.You may also need: Ability to work flexible hours according to business needs. Must have good internet connectivity and a distraction-free environment for working at home, in accordance with local guidelines.

Roles: • Manage Level 1 SAP TRM support tickets and resolve issues promptly. • Perform minor SAP TRM configurations. • Provide end-user support & training. • Document support issues, solutions & configuration changes. • Collaborate with stakeholders.

We are seeking an experienced Cloud Account & Billing Support Manager to join our dynamic team. The ideal candidate will have excellent communication, excellent attention to detail, strong analytical & problem-solving skills, a strong commitment to accuracy & efficiency and the ability to manage a team. Responsibilities Train & Manage a team of account & billing specialists and provide support as needed Manage performance levels through robust KPI's and SLA's to ensure service levels Manage the day-to-day operations and review work of the team to ensure accuracy, resolving inconsistencies as needed Develop and maintain policies and procedures to ensure compliance with regulatory requirements. Review and analyse billing data to identify trends and areas for improvement Collaborate with other departments, such as finance, sales, Accounts Receivable to ensure smooth and efficient business operations Respond to account & billing inquiries and resolve issues as needed Prepare and present reports to senior management. Provide customer support to customers with disputes or inquiries concerning their cloud account, invoices or billing process Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor's degree in accounting, finance, or a related field Strong leadership and management skills Excellent attention to detail and analytical skills Familiarity with billing software and systems Strong communication and interpersonal skills Ability to work under pressure and meet deadlines Good people manager Ability to communicate effectively with clients and internal teams Preferred technical and professional experience A minimum of 7 years of proven work experience as a Cloud Account & Billing or similar role with at least 3 years in a management role. Strong understanding of revenue recognition standards and billing compliance requirements. Understanding of Cloud Environment

• Looking after admissions drive of the branches • Visit branches • counseling parents, enquiry handling. • Help branches to set up franchise. • Updating School ERP. • Helping branches to achieve admission targets

The ITAO is the function responsible on the application lifecycle governance. The applicant must have advanced IT risk management skills and must promote different service delivery approaches that best suit IT applications life cycle and contribute to the implementation of policy and strategy. The ITAO Specialist responsibilities covers identifying the gaps in the current infrastructure solutions and where industry innovations are along the maturity lifecycle, choosing the right balance between compliance requirements and delivery pace.The IT Application Owner (ITAO) specialist is accountable for the Application Management of portfolio of applications. They have to ensure that the application(s) are enhanced and maintained in accordance to the Banks IT Security Risk and Compliance requirements. The ITAO specialist should work with relevant stakeholders of the application and ensure that to effectively identify and manage risks, issues, compliance gaps in line with DB IT risk and compliance policies and also the road map of the business stakeholders. They formulate the remediation of audit points and self-identified issues that increase the banks risk and are responsible for application documentation and knowledge management. The ITAO specialist advises and coaches teams on thegovernance of the IT platform reliability and resilience and is a recognized contributor to internal and external forums, fostering a passion for technology risk management. The ITAO specialist brings in automation into current manual processes, drive the initiatives independently. Have hands on experience in Java and should be able to review codes and work with Dev team members to build and support applications as full stack developer wherever required. Your key responsibilities Monitoring Portfolio and align with them on deliveries and strategy of NARs. Make sure Applications portfolio is compliant, considering tasks and activities coming from: Control Workbench, and other requirements from the stakeholders. Lead Risk and compliance process for the set of application that applicant is the IT owner. Facilitate Disaster Recovery activities by reviewing DR plans and coordinating the execution of DR exercise for the application. Manage Internal and external application audits and Audit issue remediation activities. Manage remediation of gaps in application lifecycle management activities such as Account recertification, remediation of Application configuration gaps etc Manage application related Risk and Compliance Evaluation tasks and resolution of gaps in this area. Manage any IT Security incidents that may occur in the application. Plan and Manage Application events and Database Events monitoring using Bank wide standard monitoring tools. Manage application capacity forecasting and monitoring. Plan and manage Application user access related tasks. Plan for Application Hardware Software License upgrades or migration activities to align to the compliant platforms. Co-ordinate Essential Maintenance Change management process Contributes to Go Live transitions. Prepare project-related documentation Confluence, JIRA updates, provide support on compliance and audit checking Project relevant documentation, ensure compliance and audit policies are strictly followed. Ability to manage the L3 activities in-terms of application fixes, Build and support applications as full stack developer - Java, React, angular, micro services, Sql. Should be able to review code and help team in fixing issues. Ability to bring in strong Engineering culture within the team Functional expertise working in a financial bank domain would be huge benefit. Your skills and experience Desirable experience at least 12-14+ plus years in the IT industry Prior ITAO experience is preferrable. Strong understanding of the SDLCs and current IT trends in managing Projects. Java technical background is highly desirable with Database experience. IT Risk Frameworks experience is needed. Banking Financial industry Exposure is a plus. Business Risk audits experience is needed. Project/Development/ Release/Support Management/ Technology Infrastructure management , and Digital Assets knowledge would be a plus. Hands on experience with technologies such as Java , SpringBoot, React JS, Kafka, Cloud, DevOps , Unit testing tools like Junit. Strong agile skills with running app Dev , Dev Ops , ITAO and RTB squads. Knowledge on build tools Jenkins , Git , TeamCity. Strong team player who also can work under pressure, independently and proactively while balancing competing priorities to achieve results on complex new development and integrations.

About The Role : Title: Sales Excellence CoE - Avanade Application Architecture Associate Manager Role (Job Profile):Sales Effectiveness Associate Manager Management Level:Associate Manager (L8) About Accenture: At Accenture, we believe your career is about what you want to be and who you want to be. It's about bringing your skills, your curiosity and your best true self to your work. Here, you'll match your ingenuity with the latest technology to do incredible things. Together, we can create positive, long-lasting change. We Are: Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence. You Are: A confident, self-motivated person who enjoys variety and a fast pace. You thrive in a fast moving, dynamic environment where you collaborate with your global colleagues to help deliver key services to your stakeholders. You find satisfaction in applying a proven approach to deliver high quality results. The Work: The Sales Excellence - Center of Excellence Application Architecture team provides functional architecture support for our sales and pricing tools, ensuring their stability, alignment, and performance. As an Application Architecture Associate Manager in the Integration space, you will work with various teams and stakeholders to manage and execute the integration requests between various applications and our sales and pricing data sources. You will also contribute to the design, testing, and maintenance of our tools and processes. The role requires a high level of attention to detail, process orientation, and communication skills. As Associate Manager you will also contribute to the improvement of existing processes, documentation, and training of junior members. You will: Support the integration of sales and pricing data between different applications and platforms Manage the workflow of requests and approvals using PowerApps tool Participate in meetings and document notes and action items Ensure the completion of Sales Excellence actions and follow up with stakeholders Gather and manage access lists from Application teams Collaborate with the Security team to enforce access policies and standards Create and revise the process guides for operational tasks and procedures Provide feedback and suggestions for improving the design and functionality of the tools and processes Work closely with the CIO Integration teams to support integration requests Review the access and usage of the Sales and Pricing data sources and identify any issues or gaps Contribute to the advancement of the integration related objectives and strategies Train and mentor the junior members of the team Qualifications Heres what you need: Undergraduate degree Typically have a minimum 8+ years of relevant experience English language fluency (oral and written) Proficient in Excel and familiar with formulas and data manipulation Detail-oriented and process-driven, able to follow the established procedures and protocols Independent and team-oriented, able to work autonomously and collaboratively Basic knowledge of sales and pricing data and tools and how they are used in the business Excellent communication, collaboration and problem-solving skills, able to interact with various stakeholders and teams Ability to understand the high-level requirements and expectations of the different teams and applications Potential to supervise a small team with guidance from a supervisor Confident in engaging with senior leadership within the scope of responsibility Responsible for an area of medium size and complexity Must be flexible with work hours according to business needs (e.g., when interaction/conference calls with team members in other time zones is required, release cutover weekends, when a critical issue requires immediate resolution). Extra credit if you have: Business Management education desirable Experience with PowerApps and/or working with CIO Integration teams Understanding of sales processes and tools (e.g., Manage mySales) preferred You May Also Need: A home office or work area that is suitable for productive remote work, per local guidelines. This includes a safe, ergonomic workspace and a high-speed internet connection that is stable and secure.

Job Title - Sales Excellence - COE - Change Management & Training Associate Manager-CF Management Level :ML8 Location:Open Must have skills:Change Management, Program/Project Management, training, or related work Good to have skills:Analytical, problem-solving, collaborative, stakeholder management. Shift timings-4:00 PM IST - 1:00 AM IST Job Summary:We Are: Sales Excellence at Accenture. We empower our people to compete, win and grow. We develop everything they need to build and mature their client portfolios, optimize their deals and enable their sales talent, all driven by sales intelligence. You Are: You are someone your customers can count on to help them navigate change. You think of the change as putting together a complex puzzle. You examine details closely to put solutions together- through programs, tools, or content- that make the change smoother and more successful. You feel deeply satisfied once the puzzle is complete, which continues to drive your motivation and openness to change. Roles & Responsibilities: Help drive change management and training initiatives that support Accenture sales priorities. Work with key stakeholders to gather data, analyze problems, discover insights and create recommendations. Help develop key deliverables that support change management and training initiatives. Support and/or develop content for various audiences to include but not limited to:change strategies, asset development, training development and delivery, videos, job aids, communications, workshop design and delivery, user research and discovery, etc. Professional & Technical Skills: An undergraduate degree or comparable coursework/experience A minimum of 3 years experience in Change Management, Program/Project Management, training, or related work Strong oral and written communication skills in English (especially grammar and proofreading skills) Ability to work independently and balance priorities with minimal supervision and guidance. Strong interpersonal and collaboration skills with diverse individuals Strong analytical and organizational skills Additional Information: A home office or work area that is suitable for productive remote work, per local guidelines; this includes a safe, ergonomic workspace and a high-speed internet connection that is stable and secure. Sales or sales enablement related background Familiarity with organizational change management concepts and approaches Experience supporting change management initiatives. Experience developing and deploying training. High proficiency in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook), particularly PowerPoint Knowledge of engagement, collaboration, and facilitation tools (community, reporting, survey, Menti, etc.) Qualifications Experience:Minimum 8+ year(s) of experience is required Educational Qualification:Graduate