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Escalation Manager Saviynt

7.0 - 9.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Title: Escalation Manager Location: Bangalore, Hybrid Description: Saviynt is a leading cloud-based Identity Governance and Administration (IGA/IAM) solutions provider. We are seeking a highly experienced Manager of Global Escalations that will interface with our internal teams to drive a stellar customer experience. The role reports to the Senior Manager, Global Escalations and will manage escalations in collaboration with our Support and Product Leadership. This role is responsible for managing Customer escalations, Critical Situations, Focus Accounts, and the proactive prevention of escalations resulting in lower case escalation rate, increased overall customer satisfaction and Custom...

Posted 2 days ago

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