33 Support Lead Jobs - Page 2

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Location Noida / Pune. Travel - 50 to 70% (Actual travel will vary based on business and work requirement). About the Role Job Purpose: Deliver execute the assigned project on time with good quality, cost effectiveness and high level of customer satisfaction. Ensure technical deliverables matches project requirements. Supports in saving engineering cost through use of productivity tools, standardization, repeatable applications, and technical expertise. Job Assignment: Complete tasks in automation projects such as design, programming commissioning Target completion of automation projects on time and meet customer requirements. Support project manager lead engineer to solve technical problems. Development of new integrated solutions. Company Background: Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 25,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing The Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com Responsibilities: Deliver/execute assigned project work and ensure to meet 100% quality (Scope, Schedule and Budget defined for the project) and high level of customer satisfaction. Follows the procedure of RA engineering standards and in LCS Quality Management System (QMS) while executing project work. Support standardization in project and applications. Maximize reusability of standardized documents, applications, and engineering in projects. Proactive communication to lead engineer / project manager. Keep improving self-engineering capabilities and exchange best practice with other team members to improve teams capabilities. Support Lead Engineer on technical issues and work closely with them to achieve customer acceptance. Work closely with the project manager to achieve customer acceptance. Demonstrate application technical expertise to get repeat orders and retain customer satisfaction. Participates in capability demonstrations and sales support activities whenever required. Skills, Knowledge, Experience and Education (SKEE): Full time bachelors degree in Core engineering branches (electrical, instrumentation and electronics communication). 2 - 5 years of experience in relevant field. Good knowledge and understanding of core subjects with basic knowledge of programming languages e.g. C, C++ etc.. What We Offer: Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development ... and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-MS2 #LI-Hybrid

Roles and Responsibilities Manage customer escalations, ensuring timely resolution of issues and maintaining high levels of customer satisfaction. Lead a team of Customer Success professionals, providing guidance on product knowledge, process improvements, and performance management. Develop and implement effective strategies to improve customer retention rates through proactive engagement and issue prevention. Collaborate with cross-functional teams to identify areas for improvement in our SaaS platform's functionality and user experience. Analyze data to track key metrics such as churn rate, NPS scores, and CSAT ratings. Desired Candidate Profile 5-9 years of experience in managing customer success teams or similar roles within B2B software companies. Proven track record of driving successful outcomes from complex projects involving multiple stakeholders. Strong understanding of SaaS products and their applications; ability to communicate technical concepts effectively to non-technical audiences. Excellent leadership skills with the ability to motivate high-performing teams; strong problem-solving skills with attention to detail.

Provide 24/7 production support for critical applications and systems. Troubleshoot and resolve production issues in a timely manner. Conduct thorough root cause analysis (RCA) to identify underlying issues. Implement permanent fixes to prevent recurrence of issues. Collaborate with development teams to ensure seamless deployment of fixes. Drive continuous improvement (CI) initiatives to enhance system performance and reliability. Maintain detailed documentation of incidents, RCA, and resolutions. Monitor system performance and proactively address potential issues. Skills and attributes for success Proven experience in production support. Should be having 3 -7 year of experience. Expertise in bug fixing and troubleshooting. Strong knowledge of root cause analysis (RCA) methodologies. Ability to implement permanent fixes effectively. Experience in driving continuous improvement (CI) initiatives. Proficiency in SQL, PL/SQL, and ETL tools. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. To qualify for the role, you must have Bachelors degree in Computer Science, Information Technology, or a related field. Experience with monitoring tools and incident management systems. Familiarity with ITIL processes and best practices. Ideally, you ll also have Good exposure to any ETL tools. Good to have knowledge about P&C insurance. Understanding of Business Intelligence, Data Warehousing and Data Modelling. Must have led a team size of at least 4 members. Experience in Insurance and Banking domain Prior Client facing skills, Self-motivated and collaborative

Job Title iScala Functional Support Lead Experience 12+ years We are seeking an experienced iScala Functional Support Lead to join our team. The ideal candidate will have over 12 years of experience in ERP solutions, specifically with iScala . You will be responsible for providing functional support, troubleshooting issues, and ensuring the smooth operation of the iScala system across various business units. Key Responsibilities Lead the functional support team for iScala , ensuring effective resolution of support tickets. Collaborate with cross-functional teams to understand business requirements and translate them into system configurations. Conduct training sessions for end-users and provide ongoing support to enhance system usage. Perform regular system audits and updates to ensure optimal performance. Develop and maintain documentation related to system configurations, processes, and support procedures. Act as a liaison between business stakeholders and technical teams to ensure alignment on system capabilities. Identify opportunities for process improvements and system enhancements. Qualifications Bachelors degree in information technology, Business Administration, or related field. Minimum of 12 years of experience in functional support of iScala ERP. Strong understanding of finance, supply chain, and sales modules within iScala . Proven experience in leading a team and managing multiple tasks in a fast-paced environment. Excellent problem-solving skills and the ability to work collaboratively. Strong communication skills, both verbal and written. Join us and be part of a dynamic team dedicated to optimizing our ERP solutions and enhancing business processes.

The HR Business partner has been created to partner business in their operational initiatives. This position will help the business in the following ways: Strategic Partner Supports the Lead HRBP in implementing division wise strategies Operations Partner Works as a sounding board to measure and monitor existing policies and procedures Emergencies Partner Provides immediate fixes to some emergencies Employee Mediator Works with Lead HRBP and COEs to provide solutions to individual employee issues Strategic Responsibilities Provide inputs on the assessment pertaining to the leadership ability of young talent Understanding how HRBP can support the business Understanding the talent needs at Team Leader levels across the unit Provide feedback on various HR strategies Plan & Prioritize across HR needs Proactively identifying short term talent issues before they impact the business Identifying critical HR metrics Provide feedback on the HR implications of strategic options Work with team on the strategy to develop the capability of the unit Operational Responsibilities Work with the hiring managers in ensuring talent gaps are met Do a pulse check on the various communication regarding organizational culture to employees Share inputs on employee attitudes within the unit and tracking trends in employee behaviours Provide inputs to the HR team to design HR programs to support organizational culture Work with the HR team to ensure that the business is updated on various HR initiatives To agree on service levels with business on an individual basis per case / project so that both parties have clarity about support needed/to be given and expectations To ensure data quality is maintained on the HR system, and provide people related information to Lead HRBP to enhance informed business decision making To contribute to the overall development of the HR function across PI Financial Responsibilities Understand Business goals for 1, 3 & 5 Years Support in manpower budget preparation Highlight deviations in managing the HR Budget People Responsibilities Support the Lead HRBP in leading small-scale talent initiatives that may be conflict prone, such as performance calibration sessions, pay increase conversations, etc. Learning & Development Support Lead HRBP and functional SPOCs to Assess, Design, Deliver and Evaluate Manage the employee documents right from joining to exit Support the Lead HRBP in overall talent identification and development Supporting the career planning activity for scientists Support employee engagement processes Actively provide inputs in supporting the management of workplace stress Guide the business in goal sheet formulation and review Support Lead HRBP to ensure the full range of HR interventions are delivered to clients in the locality including; leadership and management development, performance management, reward and recognition, resourcing and recruitment, succession planning, etc. To identify people risks within the area and to work with Lead HRBP to mitigate these risks and to recommend remedial actions to close gaps/weaknesses and enhance performance Education Qualification MBA - HR or equivalent from a premier B School Work Experience 4-9 years of experience in delivering HR services in Business Partnering role with an organization of repute Industry to be Hired from Agrochemical, Fine Chemical, Pharmaceutical, Other manufacturing based organizations Functional Competencies Excellent HR domain Knowledge Excellent knowledge of the recruitment process ( Sourcing, shortlisting, interviewing, negotiating offer) Ability to analyse complex people related data Knowledge of Manpower Planning Knowledge of HR budgeting process Knowledge of various HR metrics, reporting and dashboards management Exposure to HR systems Strong knowledge of industry standard HR practices and process

Role purpose Coordinate optimal tech support resource allocation to maximize technical market insights and crop agronomy capability in the country Drive the identification of solutions meeting longer term customer needs Bring technical expertise required for effective marketing planning, through an objective and collaborative relationship with the commercial teams Coordinate and manage Reasons to believe trials program for NPI and Learning and Development Centers Support agronomic capability for successful commercial team. Work with CPD team on the new product introduction process to ensure new technologies and offers are appropriately supported. Bring the agronomic insights required to support the country in putting the customer in the center of what we do Lead a group of Divisional Technical support leads in effectively communicating technical knowledge which is aligned to market needs for both internal and external stakeholders. Provide a cohesive link between commercial leads and CPD functions for efficient technical knowledge transfer within the company and to external stakeholders. Co-ordinate with commercial team and ensure the successful implementation of sales demo program with clear commercial benefits. Where assigned, liaise with and proactively influence key value chain partners to provide technical support for Syngenta products and build a deeper knowledge of value chains of strategic importance for closer collaboration in future business opportunities. Co-ordinate product complaints in conjunction with sales and field development. Support competitors monitoring Advise on LEX/FEX to quickly address market opportunities Translate tech benefits into the language of customers (better NPIs demand generation) - After registration submission (2 years before launch / post-launch support) Accountabilities : Propose and lead Reason to believe demonstration aimed at providing new grower solutions Champion demonstration of NPIs based on insights from Divisional Tech Support lead. Support Marketing on developing technical value proposition with sound business cases for offers and solutions. Provide customer insights to Syngenta CPD through feedback received from Divisional Tech Support lead Provide technical support for local optimization of NPIs for grower needs. Competitor technology analysis 3rd-Party engagements, from technical perspective Close coordination with CPD and follow the recommendations made by them and ensure we have trials in the right locations, in the right numbers and that the data points are collated and analyzed to agreed protocols. Manage and develop the Technical Support to Sales teams that are aligned to the Commercial targets Critical technical, professional and personal capabilities : Experience in Crop Protection (CP) A sound agronomic and commercial understanding of selected major crops and an exceptional ability to commu

You will be working and supporting a range of highways schemes associated with highway drainage elements You will be expected to play a proactive part in the design process and to be active on several projects at any given time. You will be working and supporting a range of highway drainage schemes. You will be working closely with the lead design engineer or work package manager to develop design solutions in accordance with the relevant standards. You will read and adhere to all relevant policies and procedures for Health and Safety including the HS Policy, HS Manual, and Local Procedures Manual. Support lead engineers in technical checking and design reviews It is most desirable if the candidate has basic experience of AutoCAD Civil 3D and MicroDrainage or alternative software Beyond qualifications and experience, the key candidate attributes we look for are the ability to solve problems, build constructive relationships, and a desire to continually improve. We will provide you with the right environment and opportunities to develop as an Assistant Engineer and support your personal development. Your work may require travel within the UK when needed. Key Competencies / Skills: Mandatory Skills You should be able to demonstrate a good knowledge of and experience of UK highway drainage including knowledge on SUDS features. You will be working closely with the lead design engineer or work package manager to develop design solutions in accordance with the relevant standards. You will be expected to play a proactive part in the design process and to be active on several projects at any given time. Basic knowledge in Highway drainage, Storm water drainage as per UK standards Proficient in use of HADDMS Proficient in use of standard MS Office software Confidence to seek clarification of instructions and work scope Good written and verbal communication skills Basic understanding and working knowledge of UK standards Basic working knowledge of AutoCAD and aptitude to develop in Civils3D Desired Skills Highway drainage solutions and basic knowledge MicroDrainage / CausewayFlow software, desired at least with basic to medium level. Familiarisation with DMRB codes Use of CAD and Civil 3D software, desired at least with medium level. Qualifications and Experience B.Tech. in Civil Engineering or equivalent with good length of relevant experience. M.Tech in Hydrualics Water Resources Engineering or equivalent will be given preference. Minimum of 2 years of experience in Highway drainage and Storm water draianage

ProArch is currently seeking an experienced Senior Inside sales Leads to accomplish our aggressive growth strategies. This role requires a seasoned professional, skilled at building impactful relationships and at working across organizational boundaries, influencing key stakeholders, and driving ProArch growth imperatives. We are looking for an experienced professional, with the right mix of technical and business exposure, to focus on achieving and exceeding revenue and performance goals. The ProArch ISR is a critical one because they are the first impression a buyer will have with ProArch. You set the stage for ProArch being able to deliver meaningful value from day one. This role enables you to unleash your creativity for how to identify, communicate, and capture the attention of our buyers in a memorable way that adds value as they travel along their decision journey, looking for a partner to help them grow their business. You will be an integral part of all inbound and outbound revenue-building programs and activities. As a key member of the SDR team, you will develop value-based connections with prospects and help cultivate stronger, more meaningful relationships with existing customers. As you develop and fine-tune prospecting strategies, you will also work with Account Managers and Account Executives on key accounts, helping them build more value using cross-selling and upselling techniques. A significant part of this role is about building connections early in the buyer s decision journey. Buyers are typically 80% through their decision journey before they want to talk with a sales rep. Your main role is to be with them during the 80%, helping them along their journey by being helpful and offering them information, insight, and support when and where needed so that they can make the best decision possible for their business. By doing so, the goal is to get them to say yes to a meeting with a ProArch Account Manager or Account Executive. You own this role! As you progress, if you feel changes are needed to make you more successful, bring your ideas to the table for consideration. ProArch is growing quickly, and you are a critical piece to our success. We want you to lead this role and build a career at ProArch, not just do your job . And in time, if you find that your aspirations are with moving into a management role, that conversation is welcomed.