Assistant Manager - Software Support GreyOrange

1.0 - 2.0 years

1 - 2 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations. Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance. Foster a positive and collaborative team environment. NOC Operations - Oversee the daily operations of the NOC (Alerts Maintenance of production servers application), ensuring all monitoring and incident management processes are followed. Implement and enforce standard operating procedures (SOPs) for all team processes. Ensure timely and effective communication and escalation of incidents to relevant stakeholders. Customer Support - Ensure the Level 1 support team triage...

Posted 3 months ago

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